Name: The Westin Southfield Detroit
Address: 1500 Town Center, Southfield City Centre, Southfield, Michigan, United States of America, Southfield, Oakland County, US
Price range: US$128–US$229 per night
Rating: 8.1

What guests think

Across reviews of The Westin Southfield Detroit, guests frequently praise the friendly front-desk team, comfortable beds, and convenient freeway access, while recurring complaints cite dated spaces, inconsistent housekeeping, maintenance hiccups, and add-on costs like paid parking and sometimes Wi‑Fi.

Cleanliness feedback ranges from spotless rooms to reports of odors, stained carpets, and missed servicing. Facilities draw mixed reactions: the pool and hot tub can be crowded or out of order, and the garage is paid, confusing, or feels unsafe to some. Food and beverage earn both compliments and criticism for value, fruit flies, and limited or early-closing service. Overall, expect a convenient base with comfortable beds, but variable upkeep and extra charges to consider.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed—often crowded with children on weekends and sometimes reported as dirty or not working. Parking is paid, and several guests found the garage confusing, under construction, or unsafe; valet service can be slow or unavailable.

Related guest reviews

8

johnnie

5 Nov 2024

·

Stayed 3 nights

Parking lot adjacent to property old dirty and under construction. Property is dated.

4

Willie

28 Nov 2024

·

Stayed 4 nights

Jacuzzi unappreciated not working construction noise every day.

8

Carmella

18 May 2025

·

Stayed 1 night

Last hour in the pool/hot tub should be for adults only.. Too many kids taking over.

6

Andrew

18 Jul 2025

·

Stayed 3 nights

Noce place but folk of groups of kids, monopoli ing the pool

10

S.

1 Apr 2025

·

Stayed 2 nights

Great property. Convenient location. Clean quiet room. Accommodating staff. Valet was slow and clueless with every drop off & pull up.

6

Joseph

24 Nov 2024

·

Stayed 2 nights

Pool was filthy with murky water. Hot tub was dame temperature as pool and u clean as well. There were an abundance of children running thru the halls yelling at all hours. Staff was notified and taken care of briefly.

8

Troy

4 Mar 2024

·

Stayed 1 night

The hotel was clean and well maintained. The parking garage was under construction and very confusing.

4

Aubrey

10 Aug 2025

·

Stayed 1 night

When we checked in our room stink. It smelled like old dirty water, the toilet knob was broke and when we left there was no valet person. We paid 30 for valet parking and nobody was working… it’s suppose to be 24 hour valet services. The front desk rep had to go and get my car smh.. ridiculous!

2

Bill

24 Nov 2024

·

Stayed 2 nights

Pool was gross. Hot tub not working. Mattress on beds terrible and soft (back is a wreck.) Tons of screaming children running around the property. Water pressure in shower meager. Bath fixtures loose and wobbly. Previous guests hair throughout the bathroom and guest room. Parking structure under construction and in horrendous condition-good luck finding your way after dark. This is a sad reminder that there was a nice hotel here once. We won’t choose Westin again.

6

ELAINE

2 Jan 2025

·

Stayed 3 nights

Parking was awful. It was dark. Entrance to hotel from parking - I could not find it. I drove around the parking structure for an hour looking for a safe place to park. Ended up using valet. As a woman traveling will never stay here again for this reason.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: while some note very clean rooms, many report odors, dirty or worn carpets, hair or stains, and missed housekeeping; fruit flies were also reported in bar/restaurant areas.

Related guest reviews

2

Talana

1 Jun 2025

·

Stayed 4 nights

When I got there I checked into the first room and there was feces on the side of the toilet. They immediately changed my room and the second room smelled like mold. Also, you have to request that your room is cleaned daily. The front desk staff said that during my stay they are required to tidy the room and cleaning has to be requested. I won’t be staying there again. I like the Westin as a chain but the one in Southfield MI is outdated and dirty.

2

dorothy

12 Jun 2025

·

Stayed 4 nights

I was very disappointed with my recent stay at this hotel stay at this hotel.The cleanliness of both rooms was far below standard.the sheets on the bed had visible stains which was both unacceptable and unsetting. Additionally ,there was a noticeable layers of dust on furniture and fixtures indicating that the room had not been properly cleaned prior to my arrival. This experience was not only concerning from a health and hygiene perspective.I would not recommend this hotel to anyone unless significant improvement to their house keeping and customer service standards.

2

Emily

28 Nov 2025

·

Stayed 2 nights

My room was dated, drafty, and loud. I found hairs in the bed that were clearly not mine or my husband’s. But more than that, I just don’t like the nickel and diming from this allegedly four star property. There’s plenty of parking but you still have to pay $15/night to park in their poorly lit, cramped, poorly maintained garage. This is clearly a deliberate choice, as all of the ample parking in front of the hotel is labeled VALET - so basically, you have to pay extra to have someone else drive your car ten feet in front of the hotel. Breakfast isn’t included. The restaurant is ludicrously overpriced. They charge for wifi even if you’re a Bonvoy member. It’s impossible to reach a human being to get customer service. I left with a bad taste in my mouth and won’t recommend this property to anyone. The experience has made me leery of Westin as a brand.

2

Mustafa

19 Jun 2025

·

Stayed 1 night

Not clean and bad smell

8

Gavvin Gregory

28 Jul 2025

·

Stayed 5 nights

Great property and friendly team. Only concern was the large amount of fruit flies at the bar, that Crete a negative dinning experience. Had to get another drink based on it being prepared with a dead fruit fly in it. Housekeeping staff was very nice and accommodating Front desk team-friendly Waitress and breakfast restaurant-excellent customer service

2

Nilofar

25 Aug 2025

·

Stayed 2 nights

the property is old and rooms dirty smelled like urine

6

Rachel

2 Feb 2025

·

Stayed 1 night

The bathroom was dirty with trash under sink. The water didn’t let out of tub I was standing in water to my ankles while showering the Libby was clean staff was nice. I attempted to check out at 330am 2/26 i asked for credit and refund if my deposit I was told I would get credit later and my deposit Lin 5-10 business days

6

Stacie

4 Sept 2023

·

Stayed 1 night

Infestation of fruit flies throughout the entire hotel. We attempted to have dinner for our anniversary at the restaurant, there were fruit flies everywhere. So we went out. When we came back we were having a glass of wine in our room, fruit flies were there as well and ended up in my drink. Very gross. Disappointing since this is supposedly an upscale hotel. Investing in the comfort and cleanliness for your guests is expected. This was pretty gross experience

2

Adonis

29 Sept 2025

·

Stayed 2 nights

Entering the room it gave a very dark hello. Once inside entered the restroom where I was hit with a strong order of urine. Happy I wore my Meta glasses to record. The furniture was a mess with strange stains on the couch and dresser. The bed had old fur ball blankets but here’s the kicker filled with months of old human facial and skin hair on the mattress. This room used to be great for the price but now not only is it outdated but very disgusting.

6

Kettelie

28 Jul 2024

·

Stayed 2 nights

So This Place Can Be aesthetically pleasing, but they need to do a shampoo of the carpet in the room move sofas and chairs when vacuuming to make sure the whole room is clean. As for properties of the hotel the drawer was busted and would not stay closed The tub was a little dingy looking, but I wear shower slides to shower when in this situation. They Tried to accommodate my issue, which was because I found my sheets with stains and reported it and asked for clean sheets and I was given that with a breakfast coupon. The breakfast bar wasn’t too bad. I’ll give it a 3.5 out of five. The staff was nice. The area was quiet. The hotel area was quiet. Over all Stay was a 3.5 Out of 5.

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Rooms

Beds are widely considered very comfortable, and some rooms feel spacious and quiet. However, many mention dated decor, HVAC or plumbing issues, weekend noise from large groups of children, weak or paid Wi‑Fi, and occasional mismatches between booked and received room types.

Related guest reviews

6

Lauren

19 Jul 2025

·

Stayed 1 night

I recently stayed at the Westin Southfield, and honestly, for a hotel that holds a 4-star rating on Google, I expected more. Let’s start with the room service; it was overpriced, came with auto gratuity, and didn’t even have the decency to show up on a silver dome tray. For reference, I spent $70 total just for breakfast and a burger dinner.. for one person. At those prices, I was expecting a little more elegance, not a basic to-go setup. I booked a room with two double beds because the king beds were booked, but let me tell you, these were more like solo sleepers. There’s no way two people could comfortably share one bed. I couldn’t imagine being here on a family trip or with friends and trying to make that work. Overall, the hotel itself wasn’t terrible, but the value just wasn’t there. For a supposed 4-star experience, it felt more like 2.5 stars with a nice lobby. Probably wouldn’t book again unless it was the only option in the area.

6

Michael

4 Mar 2024

·

Stayed 1 night

The hotel was nice, but the decor was a bit dated. The room was warm and wouldn't cool down even though we turned the thermostat down to 64. We did not call the front desk because we had gotten back to the hotel from the wedding at 11:20, and just wanted to crash.

6

Stephanie

7 Oct 2025

·

Stayed 2 nights

The wifi is so terrible. you cannot plan to work or use the internet at all in your room. it cuts out and freezes all the time. I called down to the front desk for assistance and she acknowledged that they'd gotten a lot of calls about it. Also, the carpet in this westin is in extremely gross condition. Feels really shabby in the hallways and common areas.

6

Rachel

3 Oct 2023

·

Stayed 1 night

Pro: The bed! It was so soft, cool, smelled clean, and fluffy! Con: The rainfall shower head didn’t work and my tub was clogged. When I call the front desk to report the inconvenience, the lady was very nice but did not ask for my info for a follow up call, offer compensation or transfer me to the complaint departmentTo be fair it was early in the morning but I would have liked to speak with someone about the issue. Overall: I booked this space as a night away from home, just for a little me time. A place to rest without toys in the bed or kids knocking on the door during a bath. However, I only received half of what I was looking for in a space and only half of what I paid for. I don’t think I’d stay again, nor would it be my first recommendation to a friend. Which is a shame because it’s such a beautiful hotel.

8

Bruce

18 Feb 2024

·

Stayed 1 night

Looks like housekeeping didn't claim the sofa bed. It was food crumbs from someone else.. Tried to take a shower later in the evening and was out of hot water for a couple hours but other than that it was okay

10

Tina

5 May 2025

·

Stayed 1 night

Second time here. Love the bed!!!!!!!!

8

brick

25 Jan 2025

·

Stayed 3 nights

I enjoyed my stay, but there were a ton of unattended children on hockey teams running around the hotel, joy riding the elevators and running through the halls making noise late into the evening. I wish the hotel would force the parents to chaperone their kids. I don't want to pay a more premium price and have to deal with the sheer number of kids who were allowed to just run around the entire hotel without any adults. All of the boys appeared to be between 7-10 years old. Boys will be boys, but leaving them to do as they please was very disappointing.

4

Angela

16 Nov 2025

·

Stayed 2 nights

Yes the room was neglected. I turned on my heat because the room was cold. After waiting for an hour I called the front desk. Maintenance came up ten to fifteen minutes later and said he was just turning on the broilers. My television had to be reset because it only had the company ads on. My bathtub filled up with water when I was taking a shower. I felt that this was a 5 star hotel so why would I not be able to turn on the heat whenever I wanted to because the next day I turned on my heat again and I got no heat. also why would by tub be backed up? Why was there no room service? Why did the staff no know how to direct me to food choices in the area?

10

Sarie

29 Aug 2025

·

Stayed 1 night

Friendly staff at check in. Spacious rooms. Clean

4

James

24 Aug 2025

·

Stayed 1 night

Did not care for the room. To start, view (rooftops and parking garage) was disappointing considerung the price. Room smelled like bleach. Tub and bathroom vanity top was stained (very dingy as well). No light in the shower. A/C was very loud. Desk clerks qere very professional, pleasant and helpful...wait staff in the restaurant were equally pleasant, considerate, and proficient.

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Service

Many guests highlight friendly, welcoming staff and smooth check-ins. Others describe rude interactions, understaffing at night, slow or absent valet, and difficulties getting issues resolved or promised items provided.

Related guest reviews

4

Essence

3 Oct 2025

·

Stayed 1 night

My room was fine and smelled stale, but the hallway leading to the parking garage smells like dead body and looks like a horror scene. We paid extra to checkout late and had someone walk into our room twice before checkout and there was no knock either time. The lady who checked me in wasn’t very nice or considerate. I was all ready to check in she said she needed to log in and checked someone in before me who just walked up straight to the counter and the lady after me took even longer because she was having a personal conversation with them. The parking is so suspect but I do feel that you should let people know prior to staying that they’ll have to pay for parking regardless of whether or not they use valet. overall I won’t be coming back.

10

Lynn

28 Jul 2025

·

Stayed 2 nights

I enjoy the smooth check in process. Tiffany checked me in and it was a pleasure. She made you feel very welcomed. Joy from the Restaurant was our server. I would come back just to see her friendly self. Looked forward to seeing her at the buffet. I can see why she has been with the company over 30 years.

10

Angela

14 Jul 2025

·

Stayed 6 nights

Excellent customer service.

8

Donna

1 Sept 2025

·

Stayed 1 night

All the property staff were friendly, knowledgeable and efficient. The front desk staff were especially kind & courteous! Our accompanying guests list their room keys & the front desk immediately closed those keys & without incident, issued new keys - no questions asked!!!

10

Nikkie

21 Sept 2025

·

Stayed 2 nights

Staff was amazing from the time you step in the door! I will absolutely be back

6

LaVerne

8 Jul 2025

·

Stayed 2 nights

Please ensure a sign is put in the elevator to let people know you need to use your key card after hours. I got locked in the elevator as no one told me this at check in. No one was available at the service desk to assist me sy 4am and I was locked out for 40 minutes. Staff finally arrived and apologized. I was also not told that there would be a $100 hold on my debit card for expenses if any.

4

Ryan

14 May 2025

·

Stayed 1 night

Severely UNDERstaffed. The daytime staff were all EXCELLENT! When nighttime came, HORRIBLE! TERRIBLE! UNACCEPTABLE Customer service. Even a couple were incompetent. I gave up at night. (As Omar on Everybody Hates Chris would say…) ”tragic…TRAGIC!”

6

eva

17 May 2025

·

Stayed 1 night

I stay in this hotel frequently for weekends . Never any issues until now . A very unfriendly woman informed me at 1:45 that check in is at 3 ( I prepaid for my room) I was to attend a meeting and needed a room sooner . Never in the last 20 years I had this problem that she wouldn’t find an early check in even if I paid for it . She wasn’t nice about it either . So I will think twice before staying there again . Sorry .

10

Heather

27 Dec 2024

·

Stayed 1 night

Great staff!

4

KARONI

17 Jun 2024

·

Stayed 1 night

Registration person was very rude and dismissive, I stay here all the time and this was a first

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AI-generated summary based on recent guest reviews

Location

Generally considered convenient—right off the freeway and suitable for business or events—with several noting easy access around metro Detroit. Some mention limited walkable options and occasional highway noise depending on room placement.

Related guest reviews

8

Benjamin

18 Mar 2025

·

Stayed 2 nights

The property was excellent. If you don't need close proximity to an address near the hotel, Southfield isn't great for proximity to things like restaurants, groceries, places to walk.

8

Heather Lea

16 Jul 2024

·

Stayed 5 nights

Very safe - great food at Tangos - nice short walk to Coldstone Creamery - only problem was traffic noise since we were on highway side.

10

Vicki

20 Apr 2025

·

Stayed 2 nights

Close to everything we needed!

10

Jon

26 Mar 2025

·

Stayed 1 night

Great location. Friendly and helpful staff. Right off the highway and easy to navigate. Clean and quiet room. Will stay again as I have for years.

10

Sue

12 Oct 2025

·

Stayed 2 nights

Great location

10

Alex

14 Oct 2023

·

Stayed 1 night

Close to highway and stores

10

Kritasha

15 May 2025

·

Stayed 2 nights

If you want comfort, class, and great customer service - this is the place to stay. Westin Southfield is located in a great area: near restaurants, shopping, and just 30 minutes from Downtown Detroit.

8

Wahid

4 Sept 2023

·

Stayed 3 nights

Good location.

10

Tavia

2 Oct 2024

·

Stayed 3 nights

Location was perfect!

10

Israel

17 Aug 2025

·

Stayed 2 nights

Great location!

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AI-generated summary based on recent guest reviews

Dining

Breakfast and restaurant staff earn praise, and several guests enjoyed the on-site options and coffee shop. Others report overpriced or limited room service, fruit flies at the bar, and early closing hours, leading to mixed value.

Related guest reviews

10

Reem

28 Apr 2024

·

Stayed 1 night

It’s a beautiful property from the outside and inside of my favourite part is the lobby with the high ceilings and a beautiful water fountain food is great and the service is great

6

Lauren

19 Jul 2025

·

Stayed 1 night

I recently stayed at the Westin Southfield, and honestly, for a hotel that holds a 4-star rating on Google, I expected more. Let’s start with the room service; it was overpriced, came with auto gratuity, and didn’t even have the decency to show up on a silver dome tray. For reference, I spent $70 total just for breakfast and a burger dinner.. for one person. At those prices, I was expecting a little more elegance, not a basic to-go setup. I booked a room with two double beds because the king beds were booked, but let me tell you, these were more like solo sleepers. There’s no way two people could comfortably share one bed. I couldn’t imagine being here on a family trip or with friends and trying to make that work. Overall, the hotel itself wasn’t terrible, but the value just wasn’t there. For a supposed 4-star experience, it felt more like 2.5 stars with a nice lobby. Probably wouldn’t book again unless it was the only option in the area.

8

Krissada

30 Mar 2025

·

Stayed 1 night

The worst part was the service from this 4-star hotel! I can't believe this is the standard from Marriott. Our bad experience started right at check-in — they didn’t give us our room number (usually it's written on the key card packet, but they skipped that) and didn’t mention anything about the breakfast coupon. We had to go back and ask about that after we entered the breakfast room the next morning. The service at breakfast was honestly the worst I’ve ever experienced at any hotel. At first, I thought it might be a language barrier, but we had no issues communicating with the other servers. We asked for hot tea and got just the hot water pot and tea bag — no cup. She took our breakfast coupon from the table without asking, and even cleared our plates while we were still eating, unlike another server (Gus), who always asked first and kindly refilled our water. Gus was the only one who actually helped us. She, on the other hand, seemed to avoid our table entirely and focused on other guests. I don’t even remember her name — maybe Casey — because she barely showed up at all. The hotel facilities were great, except many guests ignored the rule about no children after 10 p.m., and the staff didn’t do anything about it. (Why even have “adults-only” time then?) The room was nice, but we found a used earring from a previous guest and a ladybug in the room. Hopefully, other guests won’t have the same experience we did.

8

Derek

11 Mar 2025

·

Stayed 2 nights

It had a great fitness center and breakfast buffet was great with lots of options.

10

PANGI

27 Nov 2024

·

Stayed 1 night

Breakfast was so good.

8

Gavvin Gregory

28 Jul 2025

·

Stayed 5 nights

Great property and friendly team. Only concern was the large amount of fruit flies at the bar, that Crete a negative dinning experience. Had to get another drink based on it being prepared with a dead fruit fly in it. Housekeeping staff was very nice and accommodating Front desk team-friendly Waitress and breakfast restaurant-excellent customer service

6

Quanii

22 Aug 2025

·

Stayed 2 nights

I was charged 8 dollars for a bottle of water, parking was 15.00 they tried to charge me twice. The restaurant food was horrible and expensive. I like the hotel was nice.

6

SERGEI

1 Jun 2023

·

Stayed 1 night

For a Westin, having no room service and a restaurant that closes early is unacceptable.

10

LeVar

10 May 2024

·

Stayed 2 nights

Restaurant staff was amazing and amazing food! I wish all hotels were up to this quality!

10

Donald

7 Aug 2024

·

Stayed 1 night

Always a nice stay at this hotel. Bar/ Restaurant and coffee shop make it nice as well.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$132
February	US$138
March	US$138
April	US$143
May	US$155
June	US$159
July	US$176
August	US$173
September	US$160
October	US$180
November	US$145
December	US$134

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $217	17 $156	18 $183	19 $177
20 $128	21 $163	22 $191	23 $191	24 $191	25	26 $206
27 $131	28 $153	29 $163	30 $210

Su	Mo	Tu	We	Th	Fr	Sa
				1 $176	2 $176	3 $163
4 $133	5 $163	6 $191	7 $210	8 $182	9 $172	10 $191
11 $133	12 $172	13 $202	14 $229	15 $182	16 $172	17 $191
18 $133	19 $143	20 $210	21 $220	22 $172	23 $163	24 $191
25 $133	26 $144	27 $182	28 $220	29 $182	30 $172	31 $191

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Pure)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Junior Suite, 1 King Bed, Bathtub (Mobility Hearing Accessible, Tub)

Room, 2 Double Beds

Executive Room, 2 Double Beds

Room, 1 King Bed with Sofa Bed, Bathtub (Mobility Hearing Accessible, Tub)

Room, 1 Queen Bed

Room, 1 King Bed, Bathtub (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed with Sofa Bed

Room, 2 Double Beds, Bathtub (Mobility Hearing Accessible, Tub)

Room, 1 King Bed

Executive Room, 1 King Bed

Junior Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Westin Southfield Detroit

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Prices for upcoming dates