Name: Holiday Inn Express Hotel & Suites St. Paul - Woodbury by IHG
Address: 9840 Norma Lane, Woodbury, Minnesota, United States of America, Woodbury, Minnesota, US
Price range: US$119–US$241 per night
Rating: 7.57

What guests think

At Holiday Inn Express Hotel & Suites St. Paul - Woodbury by IHG, reviewers consistently highlight friendly service, clean and comfortable rooms, and a convenient location near I-94, with a complimentary breakfast that many describe as tasty and varied.

Several reviews note dated rooms and maintenance issues such as bathroom door or AC problems, occasional odors, and renovation-related clutter. Pool and hot tub experiences vary widely, with repeated mentions of closures or cold water alongside a few positive comments. Service feedback is mostly warm and efficient, though some guests reported slow check-ins, key errors, or noise not addressed well. Expect a friendly, convenient stay with good breakfast, but variable facilities and room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool and hot tub are inconsistent, with multiple closures or cool water reported, though some guests used them. Renovations have at times closed common areas; pet friendly noted.

Related guest reviews

10

ROBERT

13 May 2024

·

Stayed 1 night

Nice property, everything we need at a good price. The whirlpool could have been a little hotter.

10

Courtney

7 Dec 2025

·

Stayed 1 night

Simple, clean, no frills place! Breakfast fit the bill for my family and kids, the pool water was warm. Hot tub wasn’t working but that didn’t bother us, the rooms are small, clean and a good value!

10

Thomas

5 Oct 2025

·

Stayed 3 nights

Clean room | Staff | Pet-friendly | Parking

6

Aaron

11 Dec 2022

·

Stayed 1 night

The pool/Hot Tub area was completely shut down. No reason was given.

10

dorothy

28 Jul 2025

·

Stayed 1 night

Great breakfast. pool area could be upgraded

8

Thomas

26 Dec 2023

·

Stayed 1 night

Rating was affected by the fact the property was in the middle of a renovation. The lobby seating area and breakfast areas were closed. There were construction materials stacked around in places, spacers beret floor tiles that had not been grouted yet, etc. I would guess the property will be in great shape once the project is completed. The front desk staff was very friendly.

8

heather l

20 Jul 2025

·

Stayed 4 nights

Hotel is nice. The rooms are dated but still very clean. Pool was cold for me. Area was very good for shopping and getting around cities not far from 694 and 94

10

Sriram karunanithi

2 Dec 2024

·

Stayed 1 night

The staff member who checked me in was wonderful—very friendly and kind. The room was exceptionally clean and spacious. The hot tub was open until 11 PM, and the breakfast was good. I got a great deal at $100 per night. Highly recommend!

6

Shana

23 Oct 2023

·

Stayed 2 nights

Good breakfast, very disappointed that pool and hot tub did not work.

6

Derek

31 Jan 2023

·

Stayed 1 night

It was good but pool was broke so couldn’t go swimming which was upsetting for kids.

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Cleanliness

Many reviews praise very clean rooms. However, several note odors, stained linens, and litter or wear in common areas, sometimes during renovation.

Related guest reviews

10

Nina

31 Dec 2024

·

Stayed 3 nights

I was very impressed by the level of cleanliness. The beds are very comfortable and I had no issues sleeping well. Loved the free parking and friendliness of the staff. Will certainly stay again.

10

Dana

5 Dec 2025

·

Stayed 2 nights

Excellent staff, fabulous bed & pillows. Great choice’s for breakfast.Extremely clean and location is great for getting any where you want to go.

6

Deanna

4 Oct 2024

·

Stayed 1 night

We had to ask for sheets twice. First time stained sheets with holes and the second time holes in the sheets again. The management was considerate but no one wants to sleep in stained or holy sheets.

10

Charlotte

14 Oct 2025

·

Stayed 2 nights

Hotel was clean. Bed was comfortable. Staff was friendly. Nice breakfast. Good experience.

6

Emily

28 Jul 2025

·

Stayed 1 night

Staff was fantastic but the property seemed in disrepair from the outside. Inside had super strong dog odor. The room smelled like perfumed cleaner and was over powering

8

Jeffrey

19 Sept 2025

·

Stayed 2 nights

The place could use some maintenance. Vacuum, Broom, some paint. The floors throughout the common areas had a lot of litter. 2 days in a row. The furniture in my room was pretty beat up. Walls are pretty banged up throughout the facility, doesn't look good. Staff was friendly.

6

Elizabeth

28 Jul 2024

·

Stayed 2 nights

No hot water for a mid morning/early after noon shower. Common areas/lobby could have been cleaners. Dirty floors, outside of trash cans, lobby bathroom. Otherwise great friendly staff qnd a fresh room.

6

Sonya

20 Jul 2024

·

Stayed 1 night

Dirty towels were under sink in bathroom. Room had a strong chemical smell.

8

Diane

19 Oct 2024

·

Stayed 1 night

The room smelled like mildew. I had to open the window to air it out. The bed was super comfortable tho.

10

Mark

28 Oct 2023

·

Stayed 1 night

Very clean. Bathroom was especially immaculate. Good value.

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Rooms

Beds are comfortable, but room quality varies between recently remodeled and dated, with maintenance issues like bathroom doors, AC leaks, and worn furniture. Some guests mentioned noise, small room sizes, or weak water pressure.

Related guest reviews

10

Charlotte

14 Mar 2023

·

Stayed 2 nights

Visiting family. Hotel is being updated. Stayed on the third floor that had the updates completed. Very nice, Very clean. Bed was comfortable. Will stay again.

6

Greg

26 Aug 2025

·

Stayed 1 night

On the positive side: Bedding was comfortable and room quiet. Breakfast was nice and check in was easy. On the negative side: Carpet was wet by air conditioner. Bathroom door did not fit right and was hard to open/close. Ventilation fan in bath was louder than it should be. Could use a hook for a towel on bare wall close to shower.

6

Brian

15 Dec 2023

·

Stayed 3 nights

This has been our place to stay when we visit family in the area but this stay was not as comfortable as it has been in the past. We constantly had issues with our room keys and had to return to desk to get new keys almost every time we returned to our room. The key always worked to the fitness room but never to our room. Also the room heater constantly made an annoying noise when it turned on and tried to heat the room. We alerted the management and a service guy was sent to check on it but it was never fixed so we just turned it off entirely and had to hope that the room would maintain its heat for comfort. Typically this is an excellent location and stay for us; it is very clean; very friendly front desk and awesome breakfast lay out.

10

Murphy

18 Aug 2024

·

Stayed 1 night

Very comfortable bed and pillows. Clean, bathroom was very nice and clean. Parking lot was small.

10

Courtney

7 Dec 2025

·

Stayed 1 night

Simple, clean, no frills place! Breakfast fit the bill for my family and kids, the pool water was warm. Hot tub wasn’t working but that didn’t bother us, the rooms are small, clean and a good value!

8

Devin

1 Sept 2025

·

Stayed 1 night

Great location and staff. Our room has a good amount of water damage in the bathroom

4

Jim

22 Apr 2025

·

Stayed 3 nights

The shower in the tub was very slippery, no gripping Matt. The bed was too soft. Children on the second floor were jumping until midnight.

10

Patrick

4 Sept 2023

·

Stayed 2 nights

Rooms remodeled recently.

6

Carole

23 Nov 2025

·

Stayed 2 nights

The staff was GREAT but this particular room room was dated, windows shades not functional and shower had problems. They are fixing up some of the rooms but this room had not been done.

6

BRIAN

14 Apr 2023

·

Stayed 1 night

Staff and cleanliness were both very good. The property just seemed like the frontline workers took pride in what they did, whereas the owners/management were trying to squeeze every dollar they could out of the property. The reason I would think this is the little things that were observed: shower curtain rail hanging, shower curtain ripped, old tv's (remote broken) with a marginal cable service, worn bedspreads, and well-worn furniture.

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Service

Staff are widely praised as friendly, accommodating, and helpful. There are occasional lapses including slow or problematic check-ins, key/security errors, and inconsistent handling of noise complaints.

Related guest reviews

6

Steven

25 Sept 2023

·

Everything aside from check-in and the first hour there was fine. The front desk staff issued a second set of key cards to another guest, who accessed our room 30 minutes after we had checked in (and while changing to go prepare for a wedding). The other couple was kind and understanding, but it was a bit embarrassing and a big security concern in my view, considering people travel with expensive electronics, cash, sometimes firearms, etc. The pool and hot tub were nice and breakfast was a good touch as well!

10

Dana

5 Dec 2025

·

Stayed 2 nights

Excellent staff, fabulous bed & pillows. Great choice’s for breakfast.Extremely clean and location is great for getting any where you want to go.

10

Amy

3 Oct 2025

·

Stayed 2 nights

For the price the hotel was clean and comfortable. The staff was kind and accommodating. Would happily stay here again.

10

Charlotte

14 Oct 2025

·

Stayed 2 nights

Hotel was clean. Bed was comfortable. Staff was friendly. Nice breakfast. Good experience.

10

Craig

4 Jan 2026

·

Stayed 4 nights

The room was great. I'm surprised it's undergoing a complete upgrade. I've stayed in many hotels that were in poor shape and weren't being upgraded. The breakfast is awesome too. The most impressive thing is the staff though. To a person, every single staff member is amazing. So personable and accommodating!

2

Sarah

31 Aug 2025

·

Stayed 1 night

It took over 25 min to check in. It was insane. The lady spent over 10 min looking at "her notes" about how to check someone in, then another 15 min trying to figure out the printer. Absolutley unacceptable

4

Gregory

4 Dec 2023

·

Stayed 2 nights

Disturbances from next room until 4am gave us not even close to a restful night’s sleep. Notified desk at midnight and they followed up, but 5 minutes later it resumed. I would expect another follow up by staff to make sure it was resolved but was not done. Room was just down the hall from front desk, so easy to check on. Paid for a room that we got little value for and most likely would never stay here again. Property was clean and staff friendly enough, but did not serve this customer properly

2

Trish

17 May 2023

·

Stayed 1 night

Last minute, at midnight I had to book this room and when I arrived I had realized that I had left my ID at an establishment earlier and couldn’t get it at that time. I understand that and ID is needed, however I had a scanned copy and other documentation to prove it was me. But the front desk person was very rude and unwilling to look at my digital ID and documents. He stated that there was nothing he could do for me and that it was my problem. I asked if we could call a mgr or supervisor to ask for assistance and he stated that he was the mgr and it was his decision and there was nothing he could do. It was 2 am and I was on my motorcycle so I asked in I can stay for a bit to warm up in the lobby, he say for 30 mins and then I had to go. He proceeded to ignore me the rest of the time. I had to sleep outside next to my motorcycle during a 40 degree night. Will not be staying nor recommending your location to friends or family.

6

Teodora

14 Jul 2025

·

Stayed 1 night

There was a technical problem which landed us with keys to the wrong room, then with keys which did not open the correct room, and finally with the correct keys. The staff member, who was helping us, was excellent and patient with explaining what was happening. Your front desk staff is very good. At check out, we had loaded some of our bags and were leaving for the elevators. A person from the cleaning crew had assumed that we had vacated the room, but we still had family members in the room. Please, don't make assumptions; verify that we have left and then enter and clean. Always knock, just in case your assumption is wrong. If you suspect someone is vacating their room, just ask them, don't assume. This hotel will need some gentle upgrades to the furniture in the rooms, to the doors (some squeak), and overall it does not appear clean but rather a little neglected.

10

Annapajdak

1 Jun 2025

·

Stayed 1 night

Extremely friendly and helpful staff, makes you feel welcome.

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Location

Convenient off I-94 with easy access to restaurants and shopping; several guests found it practical for area visits. Generally an easy base for getting around.

Related guest reviews

10

Dana

5 Dec 2025

·

Stayed 2 nights

Excellent staff, fabulous bed & pillows. Great choice’s for breakfast.Extremely clean and location is great for getting any where you want to go.

8

Dawn

9 Oct 2023

·

Stayed 2 nights

Friendly Staff Ease of Walking to Shops

10

Claire

2 Sept 2025

·

Stayed 3 nights

Wonderful pet friendly hotel in a great location

8

Devin

1 Sept 2025

·

Stayed 1 night

Great location and staff. Our room has a good amount of water damage in the bathroom

10

Patrick

10 May 2024

·

Stayed 2 nights

The hotel was clean and the staff were very friendly. There were many places to shop close by

10

Matthew L

1 Dec 2024

·

Stayed 1 night

Easy access to I-94 and Sams. Plenty of dining and shopping option. Good breakfast with good variety.

10

Timothy

10 Sept 2023

·

Stayed 1 night

Easy access from Interstste 94

10

Jarret

21 Jul 2023

·

Stayed 1 night

Walking distance to a restaurant. Easy to get to off the interstate. Good breakfast buffet in the morning. One of the more affordable options relative to other hotels in the area.

10

Kristi

13 Sept 2025

·

Stayed 2 nights

The location was convenient. The breakfast had good selections.

10

Linda

25 Jul 2024

·

Stayed 3 nights

We have family that live in River Falls, but this is the second time we have stayed at this location. Close to the freeway and shopping and restaurants. We will be back. If you stop here check out the Lakewood Tavern!

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Dining

Breakfast is frequently highlighted as good with hot items and variety. A few guests noted restocking delays or limited items during busy times or renovation.

Related guest reviews

10

Dana

5 Dec 2025

·

Stayed 2 nights

Excellent staff, fabulous bed & pillows. Great choice’s for breakfast.Extremely clean and location is great for getting any where you want to go.

10

John

23 Sept 2024

·

Stayed 1 night

Our only complaint is that the breakfast nook ran out of coffee and it seemed like it took longer than it should have to replenish the supply.

8

Mark

14 Oct 2025

·

Stayed 1 night

We would stay again it was comfortable and clean and a very, very good breakfast

10

Erin

22 Feb 2024

·

Stayed 1 night

I appreciated the convenience of this hotel right off the highway, but even more than the convenience, it was comfortable, clean, and classy. The breakfast was great! I would definitely stay again!

10

Charlotte

14 Oct 2025

·

Stayed 2 nights

Hotel was clean. Bed was comfortable. Staff was friendly. Nice breakfast. Good experience.

10

Craig

4 Jan 2026

·

Stayed 4 nights

The room was great. I'm surprised it's undergoing a complete upgrade. I've stayed in many hotels that were in poor shape and weren't being upgraded. The breakfast is awesome too. The most impressive thing is the staff though. To a person, every single staff member is amazing. So personable and accommodating!

10

Rashidat

25 Aug 2025

·

Stayed 4 nights

Staff are friendly, the breakfast was delicious and abundant. On top of it , the room is very clean and comfortable. My family loves it.

10

Rena

8 Apr 2024

·

Stayed 3 nights

The hotel was nice, as well as the hot breakfast. Had a good variety of breakfast options… Just wish they also offered bacon. Who doesn’t love bacon for breakfast?!? The staff was extremely friendly & accommodating. The indoor pool/hot tub area, was very clean. Will most likely stay here again on my next visit.

6

Sandra

18 Nov 2023

·

Stayed 1 night

Property had poor and lengthy check in, no breakfast available when eggs ran out.

10

Kristi

13 Sept 2025

·

Stayed 2 nights

The location was convenient. The breakfast had good selections.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$121
February	US$102
March	US$104
April	US$130
May	US$134
June	US$147
July	US$163
August	US$159
September	US$142
October	US$131
November	US$109
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $183	16 $147	17 $130	18 $149	19 $149
20 $150	21 $168	22 $149	23 $176	24 $137	25 $146	26 $166
27 $119	28 $129	29 $133	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $241	3 $225
4 $120	5 $133	6 $154	7 $129	8 $133	9 $200	10 $220
11 $124	12 $124	13 $133	14 $129	15 $146	16 $180	17 $170
18 $120	19 $141	20 $146	21 $129	22 $138	23 $137	24 $168
25 $123	26 $137	27 $140	28 $137	29 $127	30 $134	31 $137

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Fireplace

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 1 Bedroom

Standard Room

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites St. Paul - Woodbury by IHG

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Prices for upcoming dates