Sleep Inn Horn Lake-Southaven

The eggs were old the pool was dirty I booked the room just to get in the pool and it was green it was disgusting

4/6/2025 stay Please hold dog owners accountable for their pets, or a law suit is inevitable. While staying at the property, someone else’s dog kept jumping on me as I passed through the hallway. It was on the 1st floor and the only way to the lobby. This was a big tall dog, and while I have my own dogs at home, I do not like other people’s animals jumping all over me. The sad part is I warned the owner before passing them that I’m worried that the dog will jump on me or attack me as he was already out of control and barely contained despite being on a leash. The owner assured me that nothing would happen. That was a lie. While the dog was jumping all on me (up to my shoulder as I am 5’2), the owner screamed oh! oh! oh! I’m so sorry. I did report this to the lady at the front desk, and she apologized. However, she did state that the cameras were not working due to the storm the night before. I also pointed out the gentleman to her as she requested. I made her aware that this is a law suit waiting to happen. I don’t mind dogs being allowed to stay at the hotel. However, owners should be required to be responsible for their pets. It was a scary experience. The hotel itself is a solid 3 and provided a comfortable night’s rest. I only stayed one night and will probably not return.

Was pleasant and comfortable and clean.. room had an door so I had to go get some air freshener but other than that it was a beautiful room...nice shower no tub though 😜.. breakfast was good.... Check out was alright check in was friendlier! Lots of shopping and food choices walking distance from hotel. Peaceful and quiet. Pool was closed, had a small fitness center and business center! Clean fresh lobby and halls. VERY nice hotel!!!! Delivery drivers kept parking in handicap parking that upset me! I would recommend and stay here again 😀

Property was ok,but then again it it a Sleep Inn. Front Desk staff was fantastic. First thing I noticed was not a lot of comfortable seating, what was there was visibly filthy. Breakfast was run of the mill continental breakfast. Pop machine was out of order. Room was nice for the price, NOISE, one side of the hotel was loud blaring music from all the bikers, the other side was screaming kids in the pool (this is due to parents not caring about other guests, but what can you do about how other parents parent) All in all the stay was a basic run of the mill discount hotel.

Something loud starting running while sleeping. Upstairs vending out of order. Carpet dirty

Parking was horrible. You could not use face towels to wash your face without having an additional $100 charge added if you used make up or was to get any stains on towels. Hotel did not provide wet wipes the lady said they was out. The carpet and furniture looked to be very stained and outdated. Walked into room noticed someone’s hair on desk. No fridge in room just a space where old one may have been. Spider in bathroom. Beds lumpy. Room had horrible smell like old wet carpet

It was a wonderful get away for me. Everything was good. Parking, the staff, the TV, and the waffles. 😁

We've stayed here several times over the last year and half, but we decided this time is the last. It seems like the place is not being as kept up and it was. We noticed some areas in the hotel and room that were not very clean. The water fountain didn't work. Our door didn't latch unless you pushed on it. Was a great deal, but now we're willing to pay more for a better experience

Mold spots in the bathroom, leaking under the sink and if you are on the first floor you can hear water leaking down in the ceiling. As soon as you open the door you smell nothing but weed. Breakfast was cold and fruit floating in brown juice like it’s been sitting for a day or two. The light outside flashed all night right in the windows. AC made some sketchy noises. Front desk guy was super rude and unprofessional when we asked for a couple more towels on day 2. This was the WORST stay we have ever had anywhere. If you are someone who doesn’t care then it’s for you but I would have never taken my kids there knowing it was like this. We would have left after the first night but it was non refundable…now we know why. So just DO NOT STAY HERE.

Definitely was not a buffet breakfast all they had was eggs and bacon. Staff was very nice and kind. Showers are nice. Only bad thing we experienced was when we got to our room there were hairs all over the sheets under the comforter, that definitely wasn’t ours considering we just walked into our room.

Room had heavy mold odor. No telephone in room. Sink faucet so far back it was hard to wash hands.

The stay at Sleep Inn Horn Lake was good. We were not comfortable outside in the surroundings. We had never been to that area and did not know what to expect. I did not like the loitering around the outside. There are plenty of shopping & eateries around. Our first impression about the hotel was questionable. But once we settled in, we found it to be clean & comfortable. Thanks!

I could not sleep due to the many bed bugs biting me so after a long day of travel and minimal sleep I had to check out around 4 am, had just checked in n at 10pm . I absolutely do not recommend. The staff did nothing to help or try to accommodate besides say sorry.

The 3-11 & 11-7 front desk staff were awesome and very engaging. They made sure I was comfortable and answered all the questions I had about the area. The downfall of this location—- the lights by the bed didn't work but they said they were renovating. None of the phones in the rooms worked. But the place was clean.

For the price it was ok for one night. I won’t stay there again because my room had a strong musty mildew smell and there was a roach in my room.

I will start by saying that we have stayed that this location several times over the years, but it has been let go to the point that I don't know that we will stay here, again.The guy working the front counter did not even speak when he walked behind the desk. I told him my last name & we were checking in.First thing he said to me was, "I need a credit card, we put a $100 hold on your card for 3-14 days".Then he directed us where to park, & we were on the opposite end of the hall from where he told us to park. There was literally an exit to the parking lot right around the corner from our room.First thing I did was go to use the bathroom,when I turned the light & fan on, the fan sounded like nothing I have ever heard for a bathroom fan. It was so loud and rattled so bad that it could not be used. I have a video of it and was hoping to be able to share it, but it's pics only.The shower door was missing the towel holder & there was 2 holes where the holder used to be. The bottom of the tv looked like it had been melted & the remote was held together with tape (forgot to get a pic). Bathroom sink was missing a stopper, so if you dropped an earring or anything, it was gone.The light fixture looked a mess. The fridge was in a closet and I had to push it back with my foot to even get the fridge door to open. Lastly, the thermostat was messed up.It showed it being on 60 when we walked in & it cut on & off approximately every 3 min. all night. For the cost-not worth it.

First, the staff were, for the most part, very nice. My dad and I were in town to spread my mother's ashes, so we were simply looking for something convenient with nearby dining. Sleep Inn Horn Lake meets that criteria. However, the room left a lot to be desired. The sheets were clean, the bathroom was clean. Yet, there was a very pungent and strong musty/moldy odor that was overpowering. Further, the window shade (not blind, but a plastic pull aside shade) had a large gash in it which let the parking lot lights shine in the room. The bed was comfortable and the pillows were just right. Breakfast options were adequate considering the price. There is a Waffle House within walking distance and a Texas Roadhouse Inn (along with a couple other restaurants) right across the street. Would I stay here again? Only if I could be guaranteed the room did not have such a pungent odor.

We've stayed here several times over the last year and half, but we decided this time is the last. It seems like the place is not being as kept up and it was. We noticed some areas in the hotel and room that were not very clean. The water fountain didn't work. Our door didn't latch unless you pushed on it. Was a great deal, but now we're willing to pay more for a better experience

I only stay one night. The rooms was too small. I felt like I was smothered to death. I checked out the next day. I did not take pictures.

The second floor you can hear people in the rooms next to you. Dude. Or girl next door would fart and sneeze. Thought they were in the room with me. Bed was super uncomfortable. And the little dumb pillows. Get some real pillows. It was definitely not a good sleep in. Coffee pot. No coffee. Breakfast was pretty good though. 3 little hand towels and 1 wash cloth.

The room was terribly small. Could not find outlets that worked to plug in iPhone, iPad and other devices. The shower was just a shower the door could have fallen in on us because the door glass was not attached to anything. Refrigerator, microwave, hangers, cups were all inside a large closet and could not find at first ( had to call front desk). The shampoo and conditioner supplied for us was already used meaning the shampoo was half used and conditioner was almost out. Overall I would not recommend this hotel for anyone.

Room was musty. Pillows were awful. Should be called the No Sleep Inn.

So many things we enjoyed... affordable, comfortable bed, quiet, fridge, microwave, coffee maker, very pleasant desk staff during check in. We were very pleased with our stay. We will be staying here again!

We were super pleased with our stay. The room was spacious and the bed comfortable. The bathroom was clean and well stocked. Free breakfast included hot food. Location is convenient to be able to walk to restaurants. Would definitely stay again.

Hotel was near interstate so very noisy.

I went for the price because it was the best price near where I needed to be. There was a Texas Roadhouse right next door. Easy to park at the hotel and get a meal at Roadhouse before settling in for a good night’s sleep. Bed was very comfortable which was all I needed. Nothing fancy, just a comfortable room

I will start by saying that we have stayed that this location several times over the years, but it has been let go to the point that I don't know that we will stay here, again.The guy working the front counter did not even speak when he walked behind the desk. I told him my last name & we were checking in.First thing he said to me was, "I need a credit card, we put a $100 hold on your card for 3-14 days".Then he directed us where to park, & we were on the opposite end of the hall from where he told us to park. There was literally an exit to the parking lot right around the corner from our room.First thing I did was go to use the bathroom,when I turned the light & fan on, the fan sounded like nothing I have ever heard for a bathroom fan. It was so loud and rattled so bad that it could not be used. I have a video of it and was hoping to be able to share it, but it's pics only.The shower door was missing the towel holder & there was 2 holes where the holder used to be. The bottom of the tv looked like it had been melted & the remote was held together with tape (forgot to get a pic). Bathroom sink was missing a stopper, so if you dropped an earring or anything, it was gone.The light fixture looked a mess. The fridge was in a closet and I had to push it back with my foot to even get the fridge door to open. Lastly, the thermostat was messed up.It showed it being on 60 when we walked in & it cut on & off approximately every 3 min. all night. For the cost-not worth it.

The beds were comfortable and the breakfast was good. Didn't like having to wait so long to be noticed to check in.

The policy for towels is absolutely crazy. They are incredibly understaffed. We were there 4 days and never received new linens or towels.

It was great as always!!! They know me by name. I stay there 1 night every month for work. It is in a great place for good places to get a drink and a great meal. Any problem I’ve ever had they fix quickly.

Beware of an unexpected $100 “incidental” deposit! The facility does not have this requirement posted on their website, so you will not become aware of this until you arrive. We paid cash instead of allowing it to be charged on to our credit card. We paid cash intentionally only because of a Google review from someone who recommended this, because of others who stayed at this facility complained that they were having hard times getting their deposit refunded back to their card. I encourage you to please read these Google reviews (recent reviews) on the facility for yourself and you’ll then see what I’m talking about. It’s a shame that we had to go through all this trouble only because of what we read about this facility. I don’t get is that this facility does not advertise (or post) that this $100 in an incidental deposit would be charged upon check-in on their website!!!! This should be required by the hotel chain! To make our night stay unpleasant; somebody at 12:45 in the morning on the second floor broke off a sprinkler head right above their bed waking up all the Customers. Not much sleep that night! To make the stay worse, the hotel clerk at checkout did not possess any customer service skills; very poor customer service, including the comment to my wife of ‘well this is the way things are done here and you can always choose to stay somewhere else’ Which we will!!!

Certain reviews do not actually portray what is ground. I nearly would have stay at a different hotel because of a particular negative review. Thank God I did not adhere to that review to stay away. The reception was good. Check in was easy,quick and professional.All the staff I met were very professional and of particular mention is the manager Nicole,I believe that’s her name,she treats everyone like family. I call this a family house and I recommend it for all travelers to this area looking for a place to stay.

Checked into a room that was still occupied. It’s been 20 days and my deposited has yet to be returned to my debit card.

The 3-11 & 11-7 front desk staff were awesome and very engaging. They made sure I was comfortable and answered all the questions I had about the area. The downfall of this location—- the lights by the bed didn't work but they said they were renovating. None of the phones in the rooms worked. But the place was clean.

A particular staff member on the morning shift made no effort to help find a room that was wheel chair accessible, which the previous staff said something would be available the next morning if I wanted to extend my stay. The person just side eyed her computer and said no. People were definitely checking out. But, that's ok.

I will start by saying that we have stayed that this location several times over the years, but it has been let go to the point that I don't know that we will stay here, again.The guy working the front counter did not even speak when he walked behind the desk. I told him my last name & we were checking in.First thing he said to me was, "I need a credit card, we put a $100 hold on your card for 3-14 days".Then he directed us where to park, & we were on the opposite end of the hall from where he told us to park. There was literally an exit to the parking lot right around the corner from our room.First thing I did was go to use the bathroom,when I turned the light & fan on, the fan sounded like nothing I have ever heard for a bathroom fan. It was so loud and rattled so bad that it could not be used. I have a video of it and was hoping to be able to share it, but it's pics only.The shower door was missing the towel holder & there was 2 holes where the holder used to be. The bottom of the tv looked like it had been melted & the remote was held together with tape (forgot to get a pic). Bathroom sink was missing a stopper, so if you dropped an earring or anything, it was gone.The light fixture looked a mess. The fridge was in a closet and I had to push it back with my foot to even get the fridge door to open. Lastly, the thermostat was messed up.It showed it being on 60 when we walked in & it cut on & off approximately every 3 min. all night. For the cost-not worth it.

When checking in the computers were down placed on a room when trying to have food delivered they werevtold i was not in the hotel as a guest and the hotel was very noisy especially at night and esrly morning

extremely nice and polite and helpful

Clean and close to restaurants

Very convenient location, lots of restaurant choices within walking distance. Will be back.

Very nice place and only about 15 minutes from Beale Street.

The stay at Sleep Inn Horn Lake was good. We were not comfortable outside in the surroundings. We had never been to that area and did not know what to expect. I did not like the loitering around the outside. There are plenty of shopping & eateries around. Our first impression about the hotel was questionable. But once we settled in, we found it to be clean & comfortable. Thanks!

We were super pleased with our stay. The room was spacious and the bed comfortable. The bathroom was clean and well stocked. Free breakfast included hot food. Location is convenient to be able to walk to restaurants. Would definitely stay again.

Walk to several good restaurants. A great place to spend the night.

Hotel was near interstate so very noisy.

Good location

I went for the price because it was the best price near where I needed to be. There was a Texas Roadhouse right next door. Easy to park at the hotel and get a meal at Roadhouse before settling in for a good night’s sleep. Bed was very comfortable which was all I needed. Nothing fancy, just a comfortable room

For just the business stay or the short stay over, it is a very convenient and economical location. There is several restaurants that are a one to 3 minute walk from the front door of the hotel.

Mold spots in the bathroom, leaking under the sink and if you are on the first floor you can hear water leaking down in the ceiling. As soon as you open the door you smell nothing but weed. Breakfast was cold and fruit floating in brown juice like it’s been sitting for a day or two. The light outside flashed all night right in the windows. AC made some sketchy noises. Front desk guy was super rude and unprofessional when we asked for a couple more towels on day 2. This was the WORST stay we have ever had anywhere. If you are someone who doesn’t care then it’s for you but I would have never taken my kids there knowing it was like this. We would have left after the first night but it was non refundable…now we know why. So just DO NOT STAY HERE.

Definitely was not a buffet breakfast all they had was eggs and bacon. Staff was very nice and kind. Showers are nice. Only bad thing we experienced was when we got to our room there were hairs all over the sheets under the comforter, that definitely wasn’t ours considering we just walked into our room.

Friendly staff and affordable. Great breakfast

Wonderful breakfast

I was very shocked that the room was clean. Great price being that we stayed one night. Breakfast was good as well. Fresh cheesy eggs, bacon, sausage & was able to make a waffle. My only complaint is the toilet seat in room 222 was about to come off and when someone next to me flushed the toilet the water immediately turned cold when showering. We will stay again.

Everything is ok.the breakfast is amazing.waffles, eggs, sausage, oatmeal& etc

We were super pleased with our stay. The room was spacious and the bed comfortable. The bathroom was clean and well stocked. Free breakfast included hot food. Location is convenient to be able to walk to restaurants. Would definitely stay again.

It was a wonderful get away for me. Everything was good. Parking, the staff, the TV, and the waffles. 😁

the breakfast was great

The property was clean staff was nice and they had good breakfast