La Quinta by Wyndham Horn Lake / Southaven Area

The hotel is nice but still aged obviously and is worn in many areas from the tile work of the walls to the floors and the elevator and pool. After going swimming in the pool it was easy to tell that there used to be a hot tub but it was covered up a long time ago, rust covered the ceiling as you swim and the pool is not heated. The room we had was comfy and nice but the same principle applied the room was worn everywhere from the furniture to the flooring. The double bed room me and my wife had was good but the restroom was really small and most of the provided items to the room were forgotten and i had to ask the front desk. We had a dog for the stay and the hotel was very friendly about us going up and down with it.

Last 2 stays the pool was not working this should have been noted! The pillows on the beds are too small our beds slept horribly they squeaked all night

The room was clean and nice. We booked here due to the pool for kids and the Hot tub for us adults. However the pool room was not inviting as it showed to be in the picture. No tables at all, just a few chairs by the wall. Our teen girls said it was cold and did not stay in long at all. The hot tub was covered over with a wooden deck which looked to be pretty permanent. The room was cl3an and beds was soft. Breakfast we ate at 830 was very stale the pastries were hard and dried out. the sausages and eggs were also very dried out .. cereal and oatmeal made from a package was the most edible thing.. unless we hear of changes will not stay again.

Parked out front in well lighted lot.

We specifically booked this hotel for pet friendly and ability to park our travel trailer. The parking lot was more than adequate to fit our camper and the hotel staff was great with our dogs. The property was picked up from the number of dogs we saw also staying there. Our major complaint was the kids were looking forward to the time getting to swim and the pool was closed both nights of our two different stops at this location. Also, it seems minor but with 4 people to the room, 1 garbage can per room is not sufficient.

We stayed 3 nights. The room did not get cleaned once. We were without towels everyday. Pool was out of order. Breakfast was good and the building was nice. Front desk staff was helpful

The elevator was out while we was there and our room was on the 3rd floor and I’m parceling disabled. Climbing 3 flights of stairs was a very hard task

Check in went well but everything else was poor quality. Couldn’t get towels (asked three times and just kept giving us hand towels), breakfast was inedible (old, crusty, and not a lot of options), the door to hallway from room had huge gaps, pool was cold and dirty(stuff floating, rusty chairs, etc).

It need some remodeling. Even the front desk ladies. Don’t be rude for no reason and have a hotel where the room floor is soaking wet from the AC. The bathroom locks automatically. The front door doesn’t lock. Got roaches in picture frames. The hotel is about 85 degrees. Pool is absolutely terrible.

Front desk clerk was snappy/ irritable, booked for the pool went to go swimming and was told that “they run things differently” so pool was closed early everyone was sent back to their rooms. There was constant running and stomping all night and well past 5:30 in the morning so could not get any rest. Room was missing trash bags, tubs drain stop was broke, appeared to have mold that was painted over.

The hotel looks great outside, but as soon as you walk in, the lobby area is not clean. It looked like kids played there and was never picked up. The front desk attendant seems to hate their job. The room was horrendous. Bathroom door does not close all the way. Shower pressure was so low that you couldn’t even take a shower. Mind you, this room is at the first floor. Towels were dirty. The refrigerator was so loud, I had to unplug it to get some sleep. We didn’t even bother with breakfast. If the hotel is this bad, we’re pretty sure breakfast will be a disappointment as well. I can’t believe Hotels.com charges over $100 to stay here. Shame on you. Never again will I stay at any La Quinta hotel.

The bathroom was not clean properly; it had pubic hair on the toilet seat and the bedding had long black hair on the comforter. However, the staff Jasmine and Julius were wonderful at accommodating me on my stay at LaQunita. Also, the TV didn't work Jasmine had to replace it with another cable connecting device to see anything and it worked for a while but stop. The stay was not pleasant at all except for the kind staff members who tried to make it as comfortable as possible, therefore I would thank them and say KUDOS

Room was spacious, but dirty and room did not get cleaned

This place was absolutely awful. The bed linen had hair all over it. Blood stains were on some of the bath towels. The bath towel that was hanging over toilet had a blood stain on it and was hung so that the stain was hidden on the back. My son was afraid to take a shower, because the bathmat was old and discolored with soap scum. Human hair was every where in the bath room. Pet hair was every where. The room was very dusty. I found a pink pill and a round cotton pad by the chair in the room. I'm sharing these specific details to say, that this room was not cleaned at all. The bathroom floor was dirty and the area by the closet had something sticky smeared on it. Literally it looked like the housekeeping staff just made the beds in the room and didn’t do anything else. I asked for another room but I was told the hotel was sold out. Then she offered to check me out and cancel my reservation but since I booked through a third party, it would be up to 7-10 days before I could get a refund, so i just stayed the one night. I spoke to the general manager, Kristin, at check-out, she said my room rate was already discounted through 3rd party and I explained that the price I paid had nothing to do with the terrible condition of the hotel room. She insisted that my room was already discounted. I spoke with hotels com and the agent said she gave me a 10% discount. The response of the general manager proves that cleanliness and hospitality is not a priority for management.

Room was disgusting. Wake up after day one with bed bug bites all up and down my legs. Went to front desk. Wouldnt refund any money or give me another room. Had to call Expedia for La Quinta to do anything. Didnt refund money for night stayed or next night since I went and notified the front desk after check-in time. Hotel is disgusting

The bathroom was not cleaned properly. The toilet looked like someone had just used it and left the lids open and splashed on. The bathtub had a mat of some kind that was slid up and showed filthy orange looking gunk under it. Too dirty to use; and we waited so late to check it out, it was too late for them to get anyone in, so we wanted until we got up to complain. When the staff were told they said “ok” and when we showed them the picture, they said “ok we will tell the manager”

The staff wasn’t helpful at all. My room was dirty and I was told I couldn’t get a new room. I have pictures of mold in the bathroom, the tub had a dirty ring around it and a roach in the toilet. I will never stay at this hotel ever again. The worst experience of my life.

Lobby was clean and updated, grounds were decently maintained. Room was dated and worn. Dresser drawers would not close, had to prop up dresser to keep from walking into drawers. Bathroom had ‘bad’ odor. Wiped down floors- very dirty! Doors, light switches with leftover stains, stuff stuck on etc. open drinks left in fridge. Only stayed one night. Wiped down with Lysol wipes and dealt with it but won’t stay here again.

Fridge was full of old food, shower drain was full of hair.

Once an outstanding inn, comfortable, clean & top tier service has now been replaced with low level service, unprofessional employees, UNCLEAN rooms. My room had bed bugs!!!!!! Took pictures showed the night attendant & he offered another room. No apologies, no discount, no concern regarding the bugs or concern that I was an unsatisfied

Pillows extremely small, barely enough cover on bed, very rude first desk lady

The infrastructure on this hotel is awful. We heard the guest above us all night long just walking around. Even in the hallways you can hear guest a walking above you. The breakfast was very minimal.

It was close to several stores and highway. The hotel itself was quiet and calm. However when calling the night before about getting in early due to traveling all night with a child, they said that they were booked but would put in a note that if a room was available we could check in early. We get there and no note was ever placed and the manager was a bit rude. She said come back around 2. We had to go around and find things to pass time half asleep. We come back and manager was stil rather rude and said they dont do early check ins but gave us the keys. Our room had a broken sink, the closet had a miss knob, the door look was broken and halfway out the wall. Pain was pealing and hair was still in the shower. As affordable as this was we wont be staying here again

Rokms are nice but our toilet ran all night long. We also had a room above us where the people were making lots of noise. A call to the desk and I was told he's tell them to be silent. They were about 10 minutes.

This was my first time staying at a LaQuinta and to make a long story short, it’s my last time time. The door to the room was janky, toilet seats look very worn out, paint peeling all over the room, and the mattress was horrible.

It was very noisy, lots of slamming doors late at night. Also, a lot of mystery 'creaking' from the building, which seemed weird. My ground floor room looked right out into the front parking lot, which was unsettling. The whole lobby smelled of disinfectant, too.

This is an old hotel that has been partially spackled to pretend to be new. It’s sufficient.

Stayed for ball tournament rooms were clean and ac ran good beds were some what comfy but made a lot of noise when sat on

The good: The building and grounds were nicely kept. The lobby and breakfast area were bright, clean, and inviting. Our King bed room had plenty of space. The bad: A king bed with three postage stamp sized pillows, for two people, made for an uncomfortable sleep. The sound insulation between rooms and floors/ceilings is poor.

Everything was good except the shower. Very poor water pressure, massive leak from very small shower head, floor of shower cracked open, water gets in the bathroom floor

The absolutely rudest front desk staff I ever encountered. The hotel ran out of towels on numerous occasions and continuously skipped cleaning the room.

The lady at the desk was very rude

The bathroom has a very very weak spot right in front of the walk in shower and seems as if the floor is giving in, veryweak spot! The Sunday morning check in clerk was very very rude, kept a mean look on her face! She wasn't friendly at all and never spoke to any of the customers what I witnessed and her tone of voice was just ugly! She need to be trained to greet your guests and at least pretend to be friendly. But, the Saturday evening clerk, he was absolutely awesome, everything you would expect in any hotel clerk!

Staff was great,breakfast and rooms was great.

The night front desk worker was rude. When we used the pool and asked for towels also when she was mopping the wet floor. If u don’t like your job don't work there.

The staff were all professional and courteous. Room was clean and comfortable.

We checked into our hotel late (about 11:00 pm) our first room was not only very dirty but the smoke detector kept beeping like it had a low battery and it was hanging out of the wall by wires. So I went to the front desk and they changed the room. The second room was extremely hot. We turned on the air conditioner and it was blowing hot air. Went to the front desk again and we were asked to change floors and this time we got 2 double beds and we asked and paid for a king. The next day we left early to go set up for my sister’s anniversary party and when we came back to get dressed the keys did not work and the ladies at the front desk still had the incorrect room information listed for us. Some type of communication should have taken place between the staff. However kudos to the young man that checked us in, he was very nice and helpful. I was just very disappointed with this stay.

I was staying at the Laquinta inn for work. The hotel never had enough towels and I had to bathe with a large towel. Every time I had an issue whoever was at the front desk had an attitude. I requested my room be cleaned for 3 days fortunately on the 4 day some one finally came to clean. I would not recommend this hotel, the whole staff needs communication training.

I called the hotel around 10 pm to let them know I would be checking in late. When I arrived at around 4 am. I waited 15 minutes to enter the building bc the front desk attendant was no where to be found. No one was answering our phone calls or the buzzer on the front door. Immediately upon laying down I receive a phone call from the front desk that I need to come back to the front desk to put down a card for incidentals. The front desk attendant struggled to add the payment so I came down for no reason. I also asked about a 12 pm check out since we arrived so late and was told that wasn’t possible and I’d have to call down to the front in the morning. At exactly 11 o clock we received a phone call from the front desk asking us to leave the room. By 11:13 we had to knocks on the door. Never have I felt so rushed to leave a property. Not the southern hospitality I was looking for.

Terrible! Everything from poorly handled check-in to rude check out. I also lost my AirPod Pros and instead of helping me look for them the manager rudely denied that they were turned in. As my husband and I were tracking them in the parking lot she came out screaming to get away from her car! Had to involve the police, and I never got them back. I’m incredulous at how poorly the situation was handled.

Convenient location. Lots of food options.

I like the free breakfast, the price, the cleanliness, and the closeness to the interstate

This is our 2nd stay at this particular location. The stay was good as always. It’s in the middle of everything, so, you don’t have to travel far.

We specifically booked this hotel for pet friendly and ability to park our travel trailer. The parking lot was more than adequate to fit our camper and the hotel staff was great with our dogs. The property was picked up from the number of dogs we saw also staying there. Our major complaint was the kids were looking forward to the time getting to swim and the pool was closed both nights of our two different stops at this location. Also, it seems minor but with 4 people to the room, 1 garbage can per room is not sufficient.

We had a wonderful stay at this hotel. The room was clean, updated, and had plenty of towels. It smelled fine and bedding was crisp and white. The area was ideal for our son’s ball tournament with several great restaurants and a target nearby. A very safe area. Easy check in and polite staff.

Clean Comfortable stay. The hotel is conveniently located right off the highway. It's very close to shopping and restaurants and 10-15 minute drive to Memphis and most attractions. The staff was friendly and gave good restaurant recommendations! What I didn’t like was the process of getting more clean towels. I had to ask several times and they leave them hanging outside your door. Other than that, everything was fine.

Comfortable hotel in a good location for traveling through Memphis area.

Our stay was great for what we needed. The tv wouldn’t turn on. Front desk offered to come fix it, but we watched tik tok instead. Great location. I’d stay there again.

Pros: Clean and updated as much as they could. Staff is friendly and professional. Room was clean.* Parking was easy and plentiful. Location was good except it near a VERY busy intersection and hard to get to coming from Memphis. Indoor pool looked fun and close to elevator. Cons: Room was a little tight on space. Bathroom was even tighter. Chair in the room appeared to have human body fluid on it and needed a deep clean. Furniture in the room looks like it was held over from before reno. Beds were decent. The worst feature was the disappointing breakfast. I'll eat almost anything and had to pass on breakfast the second day other than a biscuit and cereal. For a $150 a night hotel, I expect more. The room size with the breakfast reminded me of when I used to stay in Super 8’s. At $75-80 a night this is a decent value.

Strong chemical cleaning odor to room. Lysol? Unfriendly check in. Breakfast lacking taste and substance. Pancake machine broken. Bathtub dirty.

The pancake machine was an issue for several days. Wasn't a big deal until today. A couple of little girls were waiting patiently for the woman to fix the machine. This went on for over 15 minutes, but yet right at 9 am a man came over and started removing all if the breakfast items. I felt bad for the kids.

The infrastructure on this hotel is awful. We heard the guest above us all night long just walking around. Even in the hallways you can hear guest a walking above you. The breakfast was very minimal.

The room was clean and nice. We booked here due to the pool for kids and the Hot tub for us adults. However the pool room was not inviting as it showed to be in the picture. No tables at all, just a few chairs by the wall. Our teen girls said it was cold and did not stay in long at all. The hot tub was covered over with a wooden deck which looked to be pretty permanent. The room was cl3an and beds was soft. Breakfast we ate at 830 was very stale the pastries were hard and dried out. the sausages and eggs were also very dried out .. cereal and oatmeal made from a package was the most edible thing.. unless we hear of changes will not stay again.

Enjoyable stay in a nicely unkept property. Breakfast was below average but the staff was great.

The only thing I didn’t like at this property was the breakfast didn’t have many options.

Check in went well but everything else was poor quality. Couldn’t get towels (asked three times and just kept giving us hand towels), breakfast was inedible (old, crusty, and not a lot of options), the door to hallway from room had huge gaps, pool was cold and dirty(stuff floating, rusty chairs, etc).

Pros: Clean and updated as much as they could. Staff is friendly and professional. Room was clean.* Parking was easy and plentiful. Location was good except it near a VERY busy intersection and hard to get to coming from Memphis. Indoor pool looked fun and close to elevator. Cons: Room was a little tight on space. Bathroom was even tighter. Chair in the room appeared to have human body fluid on it and needed a deep clean. Furniture in the room looks like it was held over from before reno. Beds were decent. The worst feature was the disappointing breakfast. I'll eat almost anything and had to pass on breakfast the second day other than a biscuit and cereal. For a $150 a night hotel, I expect more. The room size with the breakfast reminded me of when I used to stay in Super 8’s. At $75-80 a night this is a decent value.

I didnt like the shabby breakfast

Stay was okay. Found the staff not very friendly and the breakfast was not well stocked. Ran out of most items by 8:00 and not replenished. Room was clean and location was good.