Name: Fairfield Inn & Suites Memphis Southaven
Address: 7149 Sleepy Hollow Drive, Southaven, Mississippi, United States of America, Southaven, Mississippi, US
Price range: US$119–US$220 per night
Rating: 8.03

What guests think

At Fairfield Inn & Suites Memphis Southaven, travellers repeatedly praise the friendly, welcoming staff and convenient location, while breakfast is often appreciated; however, the removed pool and spotty Wi‑Fi lead to mixed experiences.

Many find rooms comfortable and sometimes spacious, but dated features, hallway or aircraft noise, and issues with TVs or climate control are noted. Cleanliness feedback is mixed, ranging from very clean stays to reports of bugs, musty odors, or grimy tubs and weak housekeeping follow‑through. Facilities draw complaints about a slow single elevator, an occasionally inactive airport shuttle, and limited luggage carts. Expect warm hospitality and convenience, with potential trade‑offs in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many reviews note the pool is closed or removed and the single elevator is slow or unreliable. Guests also mention an occasionally inactive airport shuttle, spotty Wi‑Fi, a nonworking business center computer, and limited luggage carts or awkward parking.

Related guest reviews

8

MICHAEL

14 Nov 2023

·

The only complaint is there’s only one elevator and it’s operation was questionable.

4

JEFFREY

26 Jun 2024

·

Stayed 9 nights

I had a 10 day stay at the property. Room was only serviced twice despite multiple requests. Elevator does not work. You must use the stairs. I wonder what people with disabilities are supposed to do. Really bad experience for a Marriot property.

10

Camille

24 Jun 2024

·

Stayed 1 night

We were there just for an overnight stay. Staff was friendly. Elevator needs help as it jerked when sitting still; lights for floors did not work on every floor; and the buzzer for the floor sounded like an alarm.

2

Danyelle

18 Jun 2025

·

Stayed 1 night

The advertisement says there is a pool and there is not. It has been concreted in

6

Sara

8 Jun 2025

·

Stayed 2 nights

No longer has a pool- don’t let the pictures fool you! They filled with concrete recently and never updated website or pictures. Hotel was decent.

6

Barbara

18 Nov 2023

·

Stayed 6 nights

We had to ask for a microwave which was to be one of the accommodations of the room, shortage of towels and only 1(ONE) luggage cart for the hotel (unheard of) Front desk staff was very nice.

10

Earl

24 Oct 2024

·

Stayed 14 nights

The facility was very clean. The service staff was very courteous and professional and, the breakfast was very good!! The the room rate through online booking was EXCELLENT! The WiFi connectivity WAS NOT very reliable!

10

Shemekia

21 Nov 2024

·

Stayed 1 night

Very nice Hotel, only thing I didn’t like was the parking lot. Layout was inconvenient.

8

gary

17 Apr 2024

·

Stayed 4 nights

The pool was closed and the airport shuttle wasn't running when we were there. Those were 2 big reasons why we chose to stay there rather than another hotel. So it was a little disappointing that we didn't get either. Otherwise, the hotel was nice, the beds we comfortable, the rooms were clean, the staff was friendly and it was pretty convenient to get around from there. The food at breakfast was ok, nothing special. Decided to go out for breakfast after the first morning.

8

Joseph

3 May 2024

·

Stayed 3 nights

Very nice hotel conveniently located south of Memphis. Only complaints were the marginal WIFI service in the room and the business center computer was not working.

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Cleanliness

Feedback is mixed: some guests found areas very clean, while others reported bugs, musty odors, dirty or poorly maintained tubs, and inconsistent housekeeping or linen/towel supply.

Related guest reviews

2

Seromoney

12 Nov 2024

·

Stayed 1 night

No conditioner or shampoo in bathroom. Room was very musty, damp and foul smelling. Air conditioning not working well.

10

Jeff

29 May 2025

·

Stayed 1 night

Very friendly and professional. Clean.

4

Rosalyn

25 Mar 2025

·

Stayed 2 nights

I never really do reviews, but this trip I felt there was a need to do one. My stay was for two days Friday and Saturday. The first thing was there was a roach in our room (room 315). The next thing was there was no comforter or sheets for the pull out coach and when I called down for some and the rep stated they had sheets but no comforter, therefore my 19 year old son had to sleep with me. This lead me to believe they DO NOT change out the comforters when they clean. The last thing was they only gave 2 big towels, two face towels, and one medium towel. The next day while leaving for an event, I asked the housekeeper for more towels, she stated they have no more towels. I thought to myself well what if they had to clean the room. I had to buy towels from Walmart. I was very disappointed because this hotel really meant something to me because the last time I was there my mom and dad stayed with me and they both passed in 2024. Very Disappointing!!!!

6

Katrina

23 Nov 2024

·

Stayed 7 nights

Tub was not very clean also when I arrived in my room water bottle top on the floor. Overall stay was poor will price was reasonable but not for the condition of the room.

10

LISA

20 Jan 2025

·

Stayed 1 night

Hotel was clean and quiet. Staff was friendly!

8

Wanda

15 Nov 2023

·

Stayed 6 nights

The bathroom was not in good condition. The tub was DIRTY and had a slow leak/ drainage leaving standing water in the tub while showering.

2

Janice

11 Mar 2025

·

Stayed 2 nights

Worst stay this time, I was so disappointed since two weeks prior we stayed in Tulsa Oklahoma at the same brand hotel. Idk if this is a franchise or what but our stay was not up to our standards. We had 3 separate rooms, one had ants, one had bugs and the third had the worst guest next door. No water bottles for customers. We will reconsider all future stays with Marriott now.

2

Pauline

1 Jun 2025

·

Stayed 7 nights

The mattresses were old and worn out. You felt like you were sleeping on springs. The TV did not work. There were bugs in the bathroom. Water was stopped up in the tub suggesting a drainage/ plumbing issue. The ice machine on the second floor was broke. The elevator was slow. Fairfield, there was nothing fair about it! Marroitt? For the first time ever, I cannot trust a Marriott Hotel. Awful, just awful, cheap hotel!!!

2

Tywanda

3 Mar 2024

·

Stayed 1 night

The room was not clean. The floor was sticky with shoe prints on the floor. In the bathroom, the floor around the toilet still had urine around the rim. Some of the towels had mildew on them. The thermostat had a low battery alert on it. There were multiple issues with the room. The night manager was unable to provide another room because he said they were filled to capacity. There was not a manager available to assist with my concerns. I was very disappointed with my stay.

4

Donald

3 Jan 2025

·

Stayed 6 nights

We loved associate Sylvia. Such a positive attitude and Outstanding customer service. We had real problems with cleanliness of the bathroom and the room in general. The tubs were obtrusive. I would not stay here ever again.

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Rooms

Rooms are often comfortable and sometimes spacious, but some feel dated, with thin walls or aircraft noise, unreliable Wi‑Fi, and occasional problems with TVs or climate control.

Related guest reviews

4

Derek

31 Jan 2025

·

Stayed 5 nights

The staff is nice and hotel is dated. Some of the outlets did not work and had hard time charging my tech. The vent in the bathroom sound like a loud broke down truck. The only thing I would eat from breakfast that was offered is the boiled eat and waffle.

2

Dexter

25 Nov 2023

·

Stayed 1 night

Couldn't sleep because on the noise. Could hear traffic and airplanes landing. The pillows were not up to par.

4

Kurt

19 Nov 2023

·

Stayed 4 nights

Elevator old and slow. TV & AC/Heat Broken. Out 3 TV’s in room to get one to work. Property was run down and needed to be refreshed.

6

Elizabeth

9 Sept 2024

·

Stayed 1 night

1/4 gap in the main door making it easy for someone to break in. You can literally see into the hallway! No shower liner and shower curtain was missing two hooks. Bath tub drain didn't function properly and was slow to drain. Old AC unit was ridiculously noisy and made it difficult to sleep.

10

Evan

8 Dec 2024

·

Stayed 1 night

Amazing check in experience with Markita. Kind fast and efficient. I was in my room in 2 mins. Beautiful modern room. Comfy bed and great pillows. Safe are. Only 10 minutes to downtown Memphis. Great value and would certainly stay again. Also, good breakfast with many hot items.

8

Olivia

9 Apr 2024

·

Stayed 1 night

I did not like the TV in the room. I think they need a new one. All the faces on the program were distorted.

8

Mary

13 Nov 2024

·

Stayed 7 nights

The room was spacious, but the closet space was too small. The staff was very friendly and helpful.

10

Merrill

15 Jun 2025

·

Stayed 2 nights

The only issue was the wifi. Everything else was beautiful

6

CANDRA

12 Aug 2024

·

Stayed 2 nights

Standard Fairfield Inn, housekeeping could do a little better carpet in room could use vacuuming, elevators slow and scary, room walls are very thin, shower and toilet had a few hairs left behind, but I always clean my facilities before use so wasn't a big deal. Water in shower could be hotter. Overall nice location easy highway access and I would stay here again.

8

Joseph

3 May 2024

·

Stayed 3 nights

Very nice hotel conveniently located south of Memphis. Only complaints were the marginal WIFI service in the room and the business center computer was not working.

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Service

Service is frequently praised as warm, welcoming, and helpful—front‑desk staff are often singled out. A minority reported overbooking, billing errors, or slow and unhelpful responses.

Related guest reviews

4

Patrick

11 Aug 2024

·

Stayed 1 night

We booked a nights stay for our family of 4. We paid extra for two queen beds. When we got there, the hotel had overbooked and put us all into a King bedroom without any other options for a room or refund. No apologies were made for their mistake or concerns for our comfort. We were no more than a dollar bill to them.

10

Frank

27 Apr 2024

·

Stayed 1 night

Nice reception at the front desk

8

Cheryl

26 Aug 2025

·

Stayed 4 nights

Front desk clerk, Sylvia, was incredibly welcoming and nice. Rooms weren’t bad, but not up to Marriott standards. Entire staff was great.

2

JEFFREY

16 Aug 2024

·

Stayed 10 nights

The hotel double charged my room. They said they would credit back their error but did not. Go somewhere release. Do not trust them with your credit card information.

10

Kami

3 Apr 2023

·

Stayed 2 nights

The staff was the most welcoming and friendly that I have ever encountered at a hotel stay.

10

David

3 Nov 2024

·

Stayed 1 night

The receptionist was amazing. Super polite, checked us in quickly and recommended an awesome restaurant for dinner. Would definitely stay here again.

10

Evan

8 Dec 2024

·

Stayed 1 night

Amazing check in experience with Markita. Kind fast and efficient. I was in my room in 2 mins. Beautiful modern room. Comfy bed and great pillows. Safe are. Only 10 minutes to downtown Memphis. Great value and would certainly stay again. Also, good breakfast with many hot items.

10

Charles

14 Feb 2023

·

Stayed 5 nights

We love the friendly helpful staff . Miss Sylvia is the best ever . Love her .

2

Lee

11 Apr 2023

·

Stayed 15 nights

Had to get my key fixed everyday for the first week. Had to change rooms because housekeeping took sheets off bed and did not return. Had to go to front desk to get coffee, or cups. House keeping took my personal pillow case and no one at the hotel put in any effort to find it. They did not care. Schedule for a shuttle bus to airport and it never showed up. The most unorganized and uncaring staff. The worse hotel experience I have ever had. I DO NOT recommend this hotel to anyone.

10

Sherise

8 Jun 2025

·

Stayed 1 night

The front desk clerk was extraordinary.!! She helped me with anything I needed with no hesitation

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Location

Convenient to the interstate, airport, and plenty of shopping and dining. A few guests noted aircraft noise.

Related guest reviews

10

Brittany

18 Aug 2023

·

Stayed 2 nights

The property was in a great area, surrounded by lots of options for eating and shopping. The room was clean and the bed was VERY comfortable, and quiet, despite being near the interstate and surrounded by such a high traffic area. I would definitely stay here again.

10

Rosalind

23 Dec 2024

·

Stayed 2 nights

Professional staff, clean and spacious hotel, easy access to shopping and Tanger Outlet as well as a variety of restaurants. The hotel location is safe, quiet and they serve breakfast. Check out at Noon which is also great.

10

CHUCK

17 Mar 2023

·

Stayed 1 night

Lots of places to eat nearby. Convenient location

10

Lionel

18 Dec 2023

·

Stayed 1 night

Great location

8

Eric

17 Jul 2023

·

Stayed 1 night

Good location to Graceland. Easy access from interatate highway

8

Bryan

21 Mar 2025

·

Stayed 1 night

Good for overnight stays. easy on/off the interstate. plenty of food choices nearby .

8

Mary P

22 Oct 2023

·

Stayed 3 nights

The close access to dining options and shopping centers. The staff at Fairfield Inn were exceptionally courteous and helpful.

6

Todd

1 Dec 2023

·

Stayed 1 night

Located in the air traffic pattern and the room across from us apparently had a flood as the staff left a plunger and pile of towels in the hallway for most of our stay.

10

Linda

29 Sept 2023

·

Stayed 1 night

Location convenient to airport. Plenty of restaurant and shopping choices nearby.

8

damen

27 Jul 2025

·

Stayed 1 night

I would stay there again it was close to almost everything I needed

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Dining

Breakfast is commonly praised for quality and variety, though a few guests found it limited or below expectations, or had a poor interaction with staff.

Related guest reviews

10

Stephen D

11 Dec 2024

·

Stayed 1 night

We enjoyed our stay. Breakfast was excellent and everyone was very friendly.

4

Thomas

17 Jun 2024

·

Stayed 1 night

Tv didn’t work and they said they were sending someone up and they never came. The woman running the breakfast was very rude and told my kids they couldn’t have anymore bacon that there was other food for them to eat.

10

Bruce

25 Apr 2025

·

Stayed 1 night

Very nice associates and the hotel was very clean. The breakfast was great. The only downfall was the pool was closed and had no water in it.

8

Chevy

23 Apr 2023

·

Stayed 1 night

Employees were fantastic. Very polite and helpful. Bathroom could use some updates. The stained tube made it feel dirty. Breakfast was way below par.

10

Mini

2 Jul 2024

·

Stayed 1 night

Stay was comfortable and Buffet breakfast was great with many options.

10

Shelly

28 Sept 2024

·

Stayed 1 night

We stayed at this hotel during a long road trip and it was perfect to get in late and crash. The people were very nice checking in and out. Reasonable price for great quality. The beds were so comfortable and we all got a great night sleep (firm supportive beds yet soft. The hotel was very clean and we even noticed that they have an “A” rating from their health department. Breakfast was fresh and hot. We recommend to get there before 30 minutes to closing time on the breakfast if you want the hot eggs and sandwiches.

8

Laura

22 Jan 2025

·

Stayed 4 nights

Hotel staff were good! Breakfast needed some attention though… stale and limited food. Room was clean!

8

gary

17 Apr 2024

·

Stayed 4 nights

The pool was closed and the airport shuttle wasn't running when we were there. Those were 2 big reasons why we chose to stay there rather than another hotel. So it was a little disappointing that we didn't get either. Otherwise, the hotel was nice, the beds we comfortable, the rooms were clean, the staff was friendly and it was pretty convenient to get around from there. The food at breakfast was ok, nothing special. Decided to go out for breakfast after the first morning.

10

Nicole

16 Sept 2024

·

Stayed 1 night

Fast and courteous check in. Nice property and room was immaculate. Breakfast was fantastic! Good value for what we paid. Would definitely stay here again and recommend this hotel for anyone staying in the Southaven/Memphis area.

10

WILLIAM

12 Dec 2023

·

Stayed 1 night

This is one very good hotel. The staff were amazing, talking and behaving as if they wanted to be of service. Simply a totally refreshing experience. The breakfast was full of great tasting food, well prepared and well seasoned. Even the coffee was wonderful. 5 star treatment at 3 star prices.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$117
February	US$120
March	US$144
April	US$153
May	US$150
June	US$163
July	US$135
August	US$138
September	US$120
October	US$137
November	US$139
December	US$110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $124	3 $147
4 $134	5 $181	6 $186	7 $141	8 $138	9 $147	10 $143
11 $129	12 $166	13 $195	14 $137	15 $138	16 $180	17 $175
18 $129	19 $166	20 $201	21 $151	22 $143	23 $143	24 $152
25 $124	26 $171	27 $176	28 $147	29 $124	30 $129	31 $124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $210	19 $209
20 $119	21 $175	22 $195	23 $186	24 $143	25 $162	26 $147
27 $124	28 $200	29 $220	30 $171

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Suite, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites Memphis Southaven

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Prices for upcoming dates