Name: Hampton Inn Memphis/Southaven
Address: 7097 Sleepy Hollow Dr, Southaven, Mississippi, United States of America, Southaven, Mississippi, US
Price range: US$112–US$326 per night
Rating: 7.63

What guests think

At Hampton Inn Memphis/Southaven, many guests praise the friendly staff and convenient location near highways and dining, while others report a dated property amid renovations, recurring elevator outages, and inconsistent maintenance that can affect comfort and ease of getting around.

Cleanliness feedback is mixed, with several noting very clean rooms but many citing dirty tubs, stained carpets, odors, or mold in common areas. Room experiences vary: some find beds comfortable and spaces quiet, while others mention worn furnishings, thin walls, plumbing noise, and AC or thermostat problems. Breakfast is frequently described as good, though a few found items cold or timing inconsistent. Overall, expect a convenient base with variable condition and occasional disruption from repairs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations and frequent elevator outages are noted across reviews, and several guests reported a dirty or unusable pool. The property is pet friendly, though some mentioned a high pet fee.

Related guest reviews

10

Phil and Trish

6 Oct 2025

·

Stayed 1 night

Pet friendly. Nicely decorated. Guest laundry ($3 per load per machine). Fitness center

6

Richard

12 Jul 2025

·

Stayed 5 nights

Dirty tub. Pool unclean. No clothing storage in room. All employees were great. Breakfast guy, front desk, maintenance. All great friendly and helpful. Breakfast was good.

8

Chris

23 Mar 2024

·

Stayed 1 night

Elevator is broken and appears to have been that way for a while. Third floor with bags could be tricky

8

Laura

9 Mar 2024

·

Stayed 1 night

The elevator is broken, which is not revealed until check-in. Our king room was on the 3rd floor. Tiffany, the clerk, put us in a queen room on the 1st floor. The breakfast is very good. The property is showing wear, but is clean. Likewise, the bed was good enough, but obviously nearing the end of its useful life. The staff is excellent and could not be more friendly. I would definitely stay here again,but after the elevator is repaired.

8

Paul

23 Aug 2025

·

Stayed 1 night

When booking through Expedia I was not aware of the extent of the pet fee at check in. $82.50 seemed excessive for a 6 pound chihuahua. Other than that my stay was good.

6

LaDonna

6 Mar 2024

·

Stayed 1 night

Property was undergoing maintenance issues - a new elevator was being installed. Room smelled musty and stale. Breakfast was good. Staff was very accommodating.

4

Susan

11 Mar 2024

·

Stayed 1 night

The elevator was not working so we all had to hall our bags up the steps. Our tv did not work, so we had to switch rooms. Hotel is worn out. But we did hear that they are starting a remodel.

6

Cheryl

17 Jul 2025

·

Stayed 1 night

The pool was dirty and smelled. They are starting some renovations so hopefully this will help. The location is very convenient. Breakfast very good with nice selection. Staff very friendly and helpful.

4

David

29 Mar 2024

·

Stayed 2 nights

Would of been nice to know there wasn’t a working elevator

2

John

10 Mar 2024

·

Stayed 1 night

Elevator was being replaced so not working. Only told this after we checked in. They put us on the 3rd floor at the wrong end of the hall. Ridiculous!!!

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Cleanliness

Feedback is mixed: many guests found rooms very clean, while others reported dirty tubs, hair in bathrooms, stained carpets, odors, or mold in common areas.

Related guest reviews

6

Richard

12 Jul 2025

·

Stayed 5 nights

Dirty tub. Pool unclean. No clothing storage in room. All employees were great. Breakfast guy, front desk, maintenance. All great friendly and helpful. Breakfast was good.

10

Brenda

7 Oct 2025

·

Stayed 2 nights

The room was very clean and quiet. The staffs were very friendly and helpful.

10

Joshua

23 Jan 2023

·

Stayed 1 night

Very clean and well-kept room. Excellent, friendly service from the front desk.

10

Chuck

26 Feb 2024

·

Stayed 1 night

Easy access off the highway. Many dining options located near the property. Staff is extra nice and hotel is super clean.

6

Brittany

22 Jun 2025

·

Stayed 1 night

Very loud, paper thin walls Blood on counter upon check in Bathroom was dirty such as toilet had visible waste on the side walls AC didn’t work well would only get to 71 Only good thing was bed was comfortable

6

Donald

18 May 2025

·

Stayed 1 night

The staff were friendly, howevere the floor were not swept, mopped or waxed. The trim was seperating from the walls and the paint was very noticeably running and brush marked. The bathroom was covered in hair and the shower was not cleaned. The caulking seals in the shower need stripped and updated. Frie dly people but not sanutary by any means and poorly kept.

4

Carolina

9 Jul 2025

·

Stayed 1 night

Unlike any Hampton we've ever stayed at. The entire hotel looked like it hadn't been updated in 20 years. Just everything worn out and drab, but then add to that all the dirty floors, filthy elevator... Not at all to typical Hampton standards.

4

Kelly

8 Jul 2025

·

Stayed 1 night

We were very dissatisfied with our stay. First room that was assigned to us, the bed was partially made and slept in. We complained and were assigned another room which the tub was dirty, soap dispenser in shower was broken off and empty, floor not properly vacuumed, bed was awfully uncomfortable and pillows awful. Bathroom door barely closed because countertop was in the way. When we told staff about these issues, all they could say was sorry and not offer anything further like they will report to management or offer a discount ect. Very disappointing and i would not promote this property.

4

Donna

19 May 2024

·

Stayed 1 night

This property is in need of updating. The entire bathroom ceiling was moldy and the paint was pealing off. The bathroom sink drain was broken. When we checked in, no one was at the desk. We waited 10 minutes before someone showed up. There is no air conditioning in the halls or elevator. Other than that it was a typical Hampton Inn, just run down more than any I have ever seen.

10

Cindy

16 Apr 2024

·

Stayed 1 night

Nice clean hotel

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Rooms

Rooms feel dated, with reports of thin walls, plumbing noise, worn furnishings, and AC or thermostat problems; bed comfort ranged from very comfortable to squeaky or unsupportive. Some guests also noted traffic or airport noise.

Related guest reviews

6

Jerry

5 Dec 2025

·

Stayed 4 nights

Room 320 was very noisy from water running through pipes.

6

verna

10 Jun 2025

·

Stayed 2 nights

This property is currently under going a much needed renovation, and did not meet the Hampton Inn standards I've come to expect. Also, this hotel is located beside the interstate and in very close proximity to the airport....so it can be noisy. However, the staff was great! Everyone was friendly and helpful.

10

Karen

14 May 2025

·

Stayed 1 night

Out dated, carpet dirty, bed squeaky, pool nasty, and no guest restrooms available on first floor.

10

Andy

3 May 2024

·

Stayed 1 night

The room was super clean and the beds and linens were well above average in the comfort department. Also, the staff at this hotel was above average in friendliness and helpfulness!

4

Allie

3 Mar 2025

·

Stayed 1 night

The cold water was turned off in the room, had to figure out how to turn it back on under the sink. Floors were dirty, cabinets sticky. The shampoo and conditioner had come detached from wall and were just sitting in the side of the tub. The paint on the tub was flaking off from repair jobs. The pillows were loud and crunchy. It’s very loud from the streets, we could hear the cars. The water in the walls was running all night. It was hard to sleep. The remodel of the lobby didn’t bother us and the front staff was very friendly. We knew the remodel of lobby was happening when we booked but I wasn’t prepared for the state of the rooms after staying in other Hampton Inns.

6

Brittany

22 Jun 2025

·

Stayed 1 night

Very loud, paper thin walls Blood on counter upon check in Bathroom was dirty such as toilet had visible waste on the side walls AC didn’t work well would only get to 71 Only good thing was bed was comfortable

6

hannah

30 Sept 2025

·

Stayed 1 night

Room was stuffy and the air wasn't working as it should. It smelt like weedy outside of our building every time we went out. Seems they are or have been doing some updates and things just didn't seem like a normal HAMPTON- bc we stay at them all the time.

6

Gregory

11 Aug 2024

·

Stayed 1 night

The check-in/out process was fine and every staff member we met was friendly and helpful. Although the rooms were clean, they were a bit run down and both the carpet and vinyl flooring felt damp. The tub was worn and the doors didn't close quite right. The beds, on the other hand, were really clean and comfortable. After a long day of driving, it was just what I needed.

6

Jessica

25 Jul 2025

·

Stayed 1 night

We stayed 2 times as a halfway point in our vacation. The staff was very friendly however the accommodations were sub-par. The beds were terrible. Sounded like they would break if you moved and the mattresses were so uncomfortable. The first night my ac was leaking water all over the floor. And our second stay the water was turned off to our toilet which maintenence came and turned it back on....and after I discovered the reason was because the flapper was disconnected in the tank and fixed it each time we used the toilet.

6

LaDonna

6 Mar 2024

·

Stayed 1 night

Property was undergoing maintenance issues - a new elevator was being installed. Room smelled musty and stale. Breakfast was good. Staff was very accommodating.

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Service

Staff are widely described as friendly and accommodating, but multiple guests experienced check-in or reservation errors, limited problem resolution, or poor communication.

Related guest reviews

10

Rhonda

1 Mar 2024

·

Stayed 1 night

The staff were extremely nice and accommodating.

2

Joshua

4 Aug 2025

·

Stayed 1 night

The air conditioner was broken. The lady at the desk told me “sorry but we have nothing to swap you to and can’t refund you” But online showed multiple rooms available matching

10

Joshua

23 Jan 2023

·

Stayed 1 night

Very clean and well-kept room. Excellent, friendly service from the front desk.

4

Merideth

17 Oct 2025

·

Stayed 1 night

The clerk did not properly check me in, so I was marked as a no-show and had to get it corrected by the manager the next day. The hotel is run down and some of the furniture in the room was broken.

10

Anthony

19 Feb 2024

·

Stayed 1 night

Front desk was exceptional. Great hotel. Will definitely recommend.

4

Jennifer

7 Oct 2024

·

Stayed 2 nights

Upon arrival, we were told they did not have our reservation. I told them I booked through Hotels.com and they said they didn't have it. Thankfully I had a print out of my reservations and they finally either found it or made room. I do know, we were traveling with a school band and the hotel said they didn't have their reservation either and the head of the band spoke with a representative and signed a contract with the hotel. Then we were gone all day at a competition with band. We came back hot and sweaty ready to take a nice shower. Upon entering the bathroom we discovered all our towels were taken but never replaced. Not sure why they entered the room. The do not disturb tag was on the door the entire day and the room was not cleaned in any other way other than the towels were gone. At check out when I turned in my keys I asked for a printed receipt and was told they couldn't provide one, Hotels.com provides that. Not 100% sure why they can't print a receipt for me when I received one later that evening from Hampton via email. Although we had some issues that I would never expect from a Hampton Inn, the staff did try to work with us. It was just a weekend of mishaps.

10

Cynthia Belle

18 Aug 2025

·

Stayed 1 night

Staff very helpful and accommodating for my service dog. Much appreciated!

6

Ted

17 Jan 2024

·

Stayed 5 nights

Made two requests to have my HVAC repaired in my room and nothing was done during my 5 day visit

10

earl

26 Jul 2025

·

Stayed 1 night

Great location friendly staff

2

Harmony

15 Jun 2025

·

Stayed 1 night

Night Manager was creepy, tried to keep my boyfriend locked out of the lobby and tried to charge me twice for the room. Hotel was ok but DO NOT check in at night if youre a young woman!!

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Location

Generally convenient to highways, restaurants, and shopping, and several guests felt safe. A few mentioned traffic or airport noise and that access can be a bit tricky.

Related guest reviews

10

Mike

11 Aug 2024

·

Stayed 3 nights

The property was clean, well groomed surroundings, plenty of dining choices close to the hotel. Easy on easy off access to highway close to Graceland.

6

verna

10 Jun 2025

·

Stayed 2 nights

This property is currently under going a much needed renovation, and did not meet the Hampton Inn standards I've come to expect. Also, this hotel is located beside the interstate and in very close proximity to the airport....so it can be noisy. However, the staff was great! Everyone was friendly and helpful.

8

William

9 Sept 2024

·

Stayed 1 night

Room was clean. Staff was friendly. It is a little older, but well maintained. The biggest drawback is that it was a little hard to get to. Overall, I thought it was a good value.

10

Linda

8 Apr 2024

·

Stayed 1 night

Close to ballfield and restaurants.

10

Irving

24 Jul 2023

·

Stayed 1 night

Close to the freeway and quiet

10

Chuck

26 Feb 2024

·

Stayed 1 night

Easy access off the highway. Many dining options located near the property. Staff is extra nice and hotel is super clean.

10

Cynthia

7 Jun 2025

·

Stayed 3 nights

Felt safe

10

Richard

13 May 2025

·

Stayed 1 night

Very convenient location. Nearby restaurants and Walmart. Need to pull carpet out and replace with laminate flooring.

10

earl

26 Jul 2025

·

Stayed 1 night

Great location friendly staff

8

Seth

16 Jun 2025

·

Stayed 1 night

It is close to a lot!

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Dining

Breakfast is frequently praised as good with a nice selection, though some reviews mention cold items or it being put away early.

Related guest reviews

6

Richard

12 Jul 2025

·

Stayed 5 nights

Dirty tub. Pool unclean. No clothing storage in room. All employees were great. Breakfast guy, front desk, maintenance. All great friendly and helpful. Breakfast was good.

10

Denise

1 Jan 2024

·

Stayed 1 night

We had a one night stay and was very comfortable. Good breakfast too.

10

Nikki

4 Aug 2025

·

Stayed 1 night

Staff was very friendly. Breakfast was good and open until 11:00 on Sunday. Pool was a little funky. Needed to be cleaned but not gross

8

Antione

31 Mar 2024

·

Stayed 2 nights

Clean and the continental breakfast was great!

10

Josiah

10 May 2025

·

Stayed 3 nights

The breakfast could be better but otherwise a great place to stay.

10

Natasha

19 Oct 2025

·

Stayed 2 nights

The staff was really nice!The room was clean and neat.The breakfast was awesome. I will most definitely be booking with the Hampton Inn.

2

Kayla

18 Dec 2024

·

Stayed 4 nights

Room was not clean, there was renovations happening therefore a lot of noise that I was unaware about until arriving. Didn’t mind the renovation but noise at crazy of dawn until 8-9 at night is unacceptable. Had to request multiple times for the beds to be changed due to stains on the linen. Even the mattress pad had a stain on it, and when the staff pulled that back an even bigger stain on the mattress. The breakfast was subpar, eggs were cold, drink machine out of order, best part about breakfast was the cereal. Will definitely not come back.

10

Autumn

31 Mar 2024

·

Stayed 1 night

Loved my stay here. Breakfast was great

6

Scarlott

29 May 2025

·

Stayed 3 nights

Basic hotel... construction inside was unpleasant and the breakfast was put away early.

6

Cheryl

17 Jul 2025

·

Stayed 1 night

The pool was dirty and smelled. They are starting some renovations so hopefully this will help. The location is very convenient. Breakfast very good with nice selection. Staff very friendly and helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$137
February	US$145
March	US$159
April	US$167
May	US$169
June	US$151
July	US$150
August	US$158
September	US$136
October	US$138
November	US$141
December	US$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $326	17	18 $224	19 $225
20 $156	21 $310	22 $300	23 $296	24 $194	25 $221	26 $201
27 $172	28 $310	29 $320	30 $219

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $127	3 $157
4 $128	5 $172	6 $216	7 $223	8 $210	9 $176	10 $171
11 $112	12 $142	13 $172	14 $157	15 $164	16 $188	17
18 $158	19 $178	20 $215	21 $184	22 $155	23 $125	24 $156
25 $115	26 $156	27 $158	28 $184	29 $126	30 $120	31 $120

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible

Room, 1 King Bed with Sofa Bed (Study)

Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Memphis/Southaven

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Prices for upcoming dates