Crystal Inn Hotel & Suites - Great Falls

Facilities feedback is mixed: several reviews report the pool and hot tub closed or needing cleaning, while the airport shuttle is praised; some travelers also note a relatively high pet fee.

Rooms and common areas are often described as very clean, though a minority flagged missed bathroom cleaning or grime. During longer stays, housekeeping is scheduled every few days rather than daily.

Rooms are notably large with sitting areas and generally quiet, and many guests find the beds comfortable. However, several mention lumpy pillows or hard mattresses, small bathrooms, occasional A/C issues, and some noise from the nearby truck stop or upper floors.

Service is a standout, with many reports of welcoming, accommodating front‑desk and breakfast staff, and helpful shuttle coordination. There are a few isolated complaints about rude interactions or a missed early shuttle.

Very convenient for early flights—right off I‑15 and close to the airport, with Denny’s next door. Some note limited dining nearby and occasional noise from the adjacent truck stop, while others still found it quiet.

Breakfast is frequently praised for hot options and variety with attentive staff. But multiple reviews cite inconsistent quality, items not replenished, cold food, and early closing; Denny’s next door (sometimes with coupons) is a common fallback.