Name: Embassy Suites by Hilton Raleigh Durham Research Triangle
Address: 201 Harrison Oaks Blvd, Raleigh, North Carolina, United States of America, Raleigh, North Carolina, US
Price range: US$168–US$1,014 per night
Rating: 8.63

What guests think

Embassy Suites by Hilton Raleigh Durham Research Triangle draws praise for its spacious suites, friendly staff, and standout complimentary breakfast, while reviews also note dated bathrooms, inconsistent housekeeping, and intermittent maintenance issues like HVAC, plumbing, and Wi‑Fi.

Guests like the open atrium, indoor pool, and convenient airport shuttle, though parking carries a fee and multiple reviews report crowded or poorly lit lots and occasional break‑ins. Location is quiet yet convenient to the airport, restaurants, and events. Overall, expect roomy suites and helpful amenities, but check room condition and parking arrangements.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Open atrium, indoor pool, and lobby/bar areas are appreciated, and the airport shuttle is convenient. However, parking is paid and can be crowded or dim, multiple reviews report car break‑ins, and the pool is sometimes unheated or closed.

Related guest reviews

6

Rebecca

23 May 2025

·

Stayed 2 nights

There is a charge to park at the hotel (even if you are a guest). So you pay to stay and then a third party company charges you to park. This does not make sense to me and I will not return. I have stayed at other Embassy Hotels and this one was just okay. Shower curtain didn’t really fit so water always got all over the floor.

10

Shana

13 Oct 2025

·

Stayed 2 nights

Everything was fully stocked and clean. The staff were very friendly and we felt very welcome. The pool area was nice as well and was stocked with clean towels. We stayed in the premium suite and it was lovely.

4

Krystal

30 Dec 2024

·

Stayed 1 night

Pool was shut down which is the only reasons booked this place. No compensation was offered although we had drove 2.5 hours.

10

Sarah

19 Jun 2025

·

Stayed 1 night

Fast, easy check in process. Room was clean, spacious, and had everything we needed. Beds were comfortable. Pool was clean and easy to access. Conveniently located near restaurants and airport.

8

Brittany

24 Sept 2023

·

The hotel and staff within the hotel were beyond our expectations. The shuttle to the airport was shocking and dangerous to our family. The driver, “Hause”, came speeding into the entry/drop off area causing people to rush out of the way. He was yelling that he was late and we had to hurry. He threw our bags into the back and told us to hurry up. I asked him to wait but he got angry. My spouse and 16 year old daughter couldn’t get their seat belts on fast enough before the driver sped off causing even more people to dash out of the way of the van, not even fully stopping at stop signs. I was desperately trying to help my daughter get her seat belt on as the van was speeding and aggressively swerving. The drive to the airport was stressful and felt very unsafe as the van was tailgating, swerving and revving at a high rate. I’m not sure how fast he was driving but we were nervous he could crash with his aggression. The rest of the hotel staff was very kind and welcoming.

8

Julitta

11 Jul 2025

·

Stayed 1 night

Hotel has a Nice vibe appears to be popular For airline crew with convenient shuttle. included breakfast was excellent many options provided. Property is aging, updates needed.

10

Joshua

5 Feb 2025

·

Stayed 1 night

Great stay, great breakfast, free drinks at happy hour , kids loved the indoor pool water was not heated but they didnt care nearly as much as i did. Will definitely stay here again. Only negative was they charge $11 a night for parking which seems strange given the large off street parking lot without valet

4

Catherine

16 Jul 2025

·

Stayed 2 nights

There were at least 4 cars that had there windows shattered during our two day stay…additionally the hotel rooms were dirty.

10

Jessica

28 Nov 2023

·

Stayed 1 night

There is broken glass in the parking lot

8

Valerie

16 Jun 2025

·

Stayed 2 nights

Liked having a suite. Difficult to control temperature in the room. Very busy with kids running around and yelling after 10 pm. Good breakfast. Coffee maker didn’t function properly. Lobby & bar very nice.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms very clean, but multiple reviews report dirty bathrooms, mold, dust, and missed or on‑request housekeeping. Overflowing trash and occasional odors were also mentioned.

Related guest reviews

6

Michelle

14 Feb 2025

·

Stayed 1 night

The tub was dirty

4

Frank

14 May 2025

·

Stayed 5 nights

Toilet tank water run all night making it in possible to get a goodnight sleep the first night. No room service cleaning until we left when we had remove the No Disturb sign from our door. Explanation given to me by the front desk was this service needs to be requested a day in order for it to be scheduled. Only one of the two phones in the room had a dial tone in order to use. And with that, the front desk button always gave a busy signal. Consequently, I had to physically each time go to the front desk from the 9th room with any questions and concerns.

8

Donna

22 May 2025

·

Stayed 2 nights

My stay overall was nice. However, there was a significant past leak noted on the ceiling with what appeared to be black mold. I reached out to maintenance, black mold was not acknowledged, however that section was sprayed with bleach upon my request. It did make my breathing feel better. I did request that room be closed after my check out until the necessary repairs were made. There were no other rooms available and it didn’t feel like finding another hotel as this was graduation weekend any many of the nicer hotels were booked. I was told that I would receive 5000 points for a two night stay to compensate my stay. However, when I returned home, I reached out to Hilton Honors and was told that 5000 points is not enough for a two night stay. I don’t appreciate being lied to and would like my two night stay honors points. Also, the rooms could be cleaner from dust.

8

Jacqueline Veronica

13 Jun 2025

·

Stayed 4 nights

It was a great stay, enjoyed all aspects of the facility! The only issue I had was with the housekeeping staff. Asked to have our room cleaned on our second day there, was not cleaned. Had to get fresh towels from front desk. Requested again to have our room cleaned on third day, returned to uncleaned room after being gone all day. Complained to front desk again, they reassured us that they would have someone clean it ASAP, but we would have to leave our room for about 45 minutes-this was around 5:30 pm. Returned to our room about an hour later to find fresh towels on the floor outside the door and the room untouched! Really spoiled an otherwise great weekend. All staff at the hotel were wonderful, just the housekeeping staff was not what was expected at all-not one service the entire time we were there!

2

Sheree L.

14 Aug 2025

·

Stayed 1 night

Bathroom floor was dirty

2

Maggie

29 Nov 2025

·

Stayed 2 nights

The hotel room was dirty and outdated. There was mold in the shower, a dripping air vent with mold, stains on sheets, dirty floors and the best part…bugs! Around the halls and lobbies the trash cans were all overflowing and there was trash and food randomly on the floor. On a positive note, the breakfast was good!

4

Catherine

16 Jul 2025

·

Stayed 2 nights

There were at least 4 cars that had there windows shattered during our two day stay…additionally the hotel rooms were dirty.

4

Kristen

15 Nov 2024

·

Stayed 1 night

No internet in my room and very spotty and took a long time to connect in the lobby. No signs or codes for a password in my room or provided on checkin either. Also, the bathroom was extremely dirty- hair and dirt on the floor and sink.

4

Kim

13 Apr 2025

·

Stayed 1 night

Room had a large mold or fire stain around an outlet, shower had rust and wouldn’t drain, dust blowing out of heat/ac vents. Lovely facility and lots of amenities, but room was one of worst I’ve seen in a while.

2

Alexis

10 Nov 2024

·

Stayed 1 night

When you walk in the foyer is beautiful. The customer service at the front desk was poor. When checked in I was greeted with an attitude. Our room looked nice until we used any of the faucets and the water would not drain, the toilet gurgled ALL night and the shower would not drain so you were stuck standing in a foot of dirty water. There was also black molding in the shower. When bringing this to their attention they said oh you can grab something for free from the snacks…

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and generally comfortable, with appreciated layouts. Several reviews note dated bathrooms and recurring maintenance issues (thermostats/HVAC, weak water pressure, shower hardware), occasional noise, small double beds, and spotty Wi‑Fi.

Related guest reviews

6

Rebecca

23 May 2025

·

Stayed 2 nights

There is a charge to park at the hotel (even if you are a guest). So you pay to stay and then a third party company charges you to park. This does not make sense to me and I will not return. I have stayed at other Embassy Hotels and this one was just okay. Shower curtain didn’t really fit so water always got all over the floor.

10

Stephanie

2 Nov 2025

·

Stayed 2 nights

Spacious rooms, beautiful atrium.

8

Thomas

5 Jul 2023

·

Stayed 4 nights

Liked the room, in particular the separation between the sleeping area and the kitchen/bath/lounge area. Our shower was a pain. There was a button to press to start the spray, but it kept popping out 20 seconds or less. A maintenance person looked at it, but of course the problem didn't happen then! Annoying.

6

catherine

29 Jul 2025

·

Stayed 1 night

Guest in next room was very noisy.i cslled twice to report noise finzllyy noise quit about10.30pm after reporting 2hrs thdn noise started G a in afojnd 2 am. Very displeased.

10

Debbie

29 Aug 2025

·

Stayed 1 night

The property is awesome. Very clean in a quiet location, with great amenities. The rooms were really nice and well equipped. My only concern was the bed was not comfortable. It seems stiff and not soft. I had a hard time getting comfortable. Everything else was wonderful. The breakfast was great. Good place to stay.

8

Katya.

27 Jul 2025

·

Stayed 1 night

Place is nice, bath tub needs renovation

8

Rohit

1 Sept 2025

·

Stayed 1 night

Decent room but small bed size

10

James

27 May 2025

·

Stayed 2 nights

Property was easy to get to. The breakfast began at 6:00 which included an omelette station. Room was spacious with nice bathroom facilities. Would definitely go back and stay

8

JAMISON H

14 Jan 2023

·

Stayed 1 night

Love the inside view of atrium. Wifi does not work though...had to use my hotspot

8

Valerie

16 Jun 2025

·

Stayed 2 nights

Liked having a suite. Difficult to control temperature in the room. Very busy with kids running around and yelling after 10 pm. Good breakfast. Coffee maker didn’t function properly. Lobby & bar very nice.

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Service

Many guests describe staff as friendly, professional, and accommodating across the property. However, recurring reports cite unwelcoming front‑desk interactions, slow or on‑request housekeeping with missed service, long check‑in lines, inconsistent issue resolution, and an unsafe shuttle experience.

Related guest reviews

4

Frank

14 May 2025

·

Stayed 5 nights

Toilet tank water run all night making it in possible to get a goodnight sleep the first night. No room service cleaning until we left when we had remove the No Disturb sign from our door. Explanation given to me by the front desk was this service needs to be requested a day in order for it to be scheduled. Only one of the two phones in the room had a dial tone in order to use. And with that, the front desk button always gave a busy signal. Consequently, I had to physically each time go to the front desk from the 9th room with any questions and concerns.

6

Tonya

26 Nov 2024

·

Stayed 2 nights

The front desk staff that checked us in was not very welcoming. Asked for my driver’s license and credit card. Handed us the room key and that was it. No details about the reservation, checkout time, breakfast, elevators, or room location. No welcome at all really.

10

Thomas

25 Nov 2024

·

Stayed 1 night

We arrived kinda late. The front desk clerk was incredible! She was extremely professional and made sure all our questions were answered. The hotel itself was also incredibly clean, modernized and a pleasure to stay in.

8

Brittany

24 Sept 2023

·

The hotel and staff within the hotel were beyond our expectations. The shuttle to the airport was shocking and dangerous to our family. The driver, “Hause”, came speeding into the entry/drop off area causing people to rush out of the way. He was yelling that he was late and we had to hurry. He threw our bags into the back and told us to hurry up. I asked him to wait but he got angry. My spouse and 16 year old daughter couldn’t get their seat belts on fast enough before the driver sped off causing even more people to dash out of the way of the van, not even fully stopping at stop signs. I was desperately trying to help my daughter get her seat belt on as the van was speeding and aggressively swerving. The drive to the airport was stressful and felt very unsafe as the van was tailgating, swerving and revving at a high rate. I’m not sure how fast he was driving but we were nervous he could crash with his aggression. The rest of the hotel staff was very kind and welcoming.

4

Vijayan

11 Aug 2025

·

Stayed 3 nights

The room wasnt properly vaccumed/cleaned after the previous guest checked out. One of the receptionist was too lazy to check if I can have a extended checkout. Sge just gave the standard answer. I approached another receptionist within 30 mins and he was helpful and helped with my extended checkout request

8

Jacqueline Veronica

13 Jun 2025

·

Stayed 4 nights

It was a great stay, enjoyed all aspects of the facility! The only issue I had was with the housekeeping staff. Asked to have our room cleaned on our second day there, was not cleaned. Had to get fresh towels from front desk. Requested again to have our room cleaned on third day, returned to uncleaned room after being gone all day. Complained to front desk again, they reassured us that they would have someone clean it ASAP, but we would have to leave our room for about 45 minutes-this was around 5:30 pm. Returned to our room about an hour later to find fresh towels on the floor outside the door and the room untouched! Really spoiled an otherwise great weekend. All staff at the hotel were wonderful, just the housekeeping staff was not what was expected at all-not one service the entire time we were there!

8

Linda J

18 Oct 2025

·

Stayed 1 night

The front desk staff member I experienced wasn’t the friendliness. The customer in front of me received a full explanation of services, events and amenities of the hotel. I was given a key and told that all the information was inside the key folder as she called the next person. No smile or eye contact. I felt uncomfortable so I just took the key and walked away.

2

Audrey

18 Aug 2025

·

Stayed 3 nights

Manager Nabbbell is rude mean does not accommodate guess.at all.i left for ababout 2 hours only to come nack to no parking or handicapp.went to the front spoke to the nasty mean Manager Nobell to let him know i paid for parking and theres no no were to park .his words to me was what do you want me to do make somebody move for you.i paid for parking for the full time of my stay.and you dont care wow.that night i went back to the desk and ask for a bandage for my 3 year old grandbaby his words was oh well we had cheerleaders here 3 weeks ago and they wipe us out.i knew that was a lie the security guard that was onduty. Wentto the kitchen and got one she ask me whyhe didnt give me one they have them.Nobbell should not be a manger.other guest also were saying hes rude.but as for me i will not be back here ever again im not done with rewiews im making a formal complaint with headquaters and sending emails out i dont want a apology Because its not sincere and Nabell will continue to be a manager there which is sad.im not done this will be on every soical media platforms. Emsils will follow The se

2

Portia

4 Nov 2025

·

Stayed 1 night

When we arrived everything was great! The next day when the staff changed one of the workers were very mean and not people friendly all. We then experienced our sprinkler in our bedroom going off and lost all of our belongings and got no help.

8

Allan

7 Jan 2024

·

Stayed 1 night

Overall very nice hotel Check in was took too long as there was a long line and only one person working who was training someone as well.

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AI-generated summary based on recent guest reviews

Location

Quiet, tucked‑away setting with easy access to the airport and nearby dining and venues; several guests found it convenient for events and travel.

Related guest reviews

10

Aleshia

2 Nov 2025

·

Stayed 1 night

The hotel is beautiful!!! Clean and friendly staff! About 10 mins from the stadium! The room was beautiful and clean

10

Mark

5 Mar 2023

·

Stayed 2 nights

Location was perfect from airport and wedding we attended

10

Stephanie

2 Mar 2025

·

Stayed 1 night

Great place with good food. Easy access to airport

10

Sarah

19 Jun 2025

·

Stayed 1 night

Fast, easy check in process. Room was clean, spacious, and had everything we needed. Beds were comfortable. Pool was clean and easy to access. Conveniently located near restaurants and airport.

10

Kent

29 Dec 2024

·

Stayed 1 night

Nice hotel and location

10

Janelle

1 Oct 2023

·

Stayed 1 night

Great staff. Clean rooms. Great location.

8

Julitta

11 Jul 2025

·

Stayed 1 night

Hotel has a Nice vibe appears to be popular For airline crew with convenient shuttle. included breakfast was excellent many options provided. Property is aging, updates needed.

8

Sharon

18 Sept 2023

·

Stayed 1 night

Fine property in the ‘cut’ ( off main road) which does provide quiet outside. It was a busy property inside on a Saturday but that was not an issue for me. I had a suite which was tucked away and was very nice.

10

Ricardo

4 Sept 2023

·

Stayed 3 nights

Very well located, close to airport with shuttle service. Nice breakfast.

10

Jeremy

16 Jun 2024

·

Stayed 2 nights

Great staff. Solid property. Central location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality, with an omelette station and attentive staff. The evening reception is a popular perk, though a few reviews mention limited options or long lines.

Related guest reviews

8

Glenn

10 Nov 2024

·

Stayed 1 night

A beautiful hotel with a lot of amenities and easy to get to. It is a "loud" hotel due to its construction, however the rooms are very large and have separating bedroom doors. The breakfast was amazing and the staff was great.

6

Mike

5 Oct 2025

·

Stayed 2 nights

Breakfast was the bright point.

10

Katie

10 Aug 2025

·

Stayed 2 nights

Best hotel breakfast we have ever had

10

Jeffrey

23 Jun 2025

·

Stayed 6 nights

Loved the open concept of the hotel looking down to the lobby area. Breakfast was much better than what most hotels offer, real eggs, plenty of choices. The lounge/lobby area was a great place to cam out during down time. Staff was extremely nice and helpful.

10

STEPHEN

20 Apr 2025

·

Stayed 1 night

We enjoyed the complementary evening welcome snacks and adult drinks. Super clean hotel, spacious rooms and of course an amazing lobby area. Kinda sucks to have to pay for parking, but at least it was affordable

10

Zola

20 Jun 2025

·

Stayed 5 nights

The buffet breakfast is great!!

10

James

27 May 2025

·

Stayed 2 nights

Property was easy to get to. The breakfast began at 6:00 which included an omelette station. Room was spacious with nice bathroom facilities. Would definitely go back and stay

10

Cindy

31 Mar 2025

·

Stayed 1 night

Beautiful hotel! Our room was spacious, comfortable & it had everything we needed. The staff was super friendly & helpful. The evening reception was a bit disappointing. It's really gone downhill foodwise. The breakfast staff was on point!! The food was ok, but They were excellent!

10

Shannon

24 May 2025

·

Stayed 1 night

Great stay! Room was spacious, comfortable and clean. The breakfast staff were attentive and polite.

10

GRETA

2 Jan 2025

·

Stayed 1 night

My Husband and I enjoyed our quiet New Years Eve stay. The hotel had a wedfing and a gala going on for the new year and we did not hear anything! It was wonderful! The complimentary drinks and snacks were wonderful that evening.The next morning the full breakfast was very very good! Great options to choose from! We will return to this hotel for another relaxing stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$171
February	US$208
March	US$216
April	US$187
May	US$207
June	US$205
July	US$181
August	US$180
September	US$180
October	US$238
November	US$193
December	US$165

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $214	18 $201	19 $259
20 $197	21 $216	22	23 $192	24 $188	25 $185	26 $185
27 $185	28 $185	29 $202	30 $185

Su	Mo	Tu	We	Th	Fr	Sa
				1 $168	2	3 $205
4 $169	5 $493	6 $187	7 $187	8 $305	9 $282	10 $282
11 $187	12 $187	13 $383	14 $357	15	16 $223	17 $223
18 $187	19 $189	20 $1,014	21 $540	22 $192	23 $233	24 $187
25 $192	26 $187	27 $187	28 $206	29 $205	30 $205	31 $205

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Presidential Suite, 1 King Bed (Mobility & Hearing)

Suite, 1 King Bed

Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed (Hospitality)

Suite, 2 Double Beds, Accessible (Hearing)

Suite, 1 King Bed, Accessible, Bathtub

Room, 2 Double Beds, Corner

Room, 1 King Bed, Corner

Suite, 2 Double Beds, Accessible, Bathtub

Room, 2 Double Beds

Suite, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Raleigh Durham Research Triangle

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Prices for upcoming dates