Name: Red Roof Inn PLUS Raleigh Downtown NCSU Conv Center
Address: 1813 South Saunders Street, Southwest Raleigh, Raleigh, North Carolina, United States of America, Raleigh, Wake County, US
Price range: US$56–US$86 per night
Rating: 7.82

What guests think

Across reviews of Red Roof Inn PLUS Raleigh Downtown NCSU Conv Center, travelers highlight the budget-friendly location near downtown, while many also report inconsistent cleanliness and strong odors in halls and some rooms.

Service feedback is mixed: many note welcoming, helpful agents, yet others describe slow responses or rude interactions at check-in. Common facility issues include malfunctioning elevators and door locks, recurring key-card failures, occasional lobby leaks, and worn common areas; parking is typically easy and free. Rooms are basic and dated, with variable bed comfort, noise from the highway or thin walls, and inconsistent in-room amenities like fridges and microwaves. Expect a budget stay with trade-offs between price and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Frequent reports cite elevator outages, unreliable key-card and door readers, worn common areas, and occasional lobby water leaks; vending machines are sometimes inoperative. Parking is generally easy and free.

Related guest reviews

10

Ben

27 Sept 2025

·

Stayed 1 night

Parking is easy and free

2

Grayson

29 Jun 2024

·

Stayed 3 nights

Immediately as I walked into my room I was hit by a repulsive wet dog smell. The air conditioner was on 60 degrees, “cool”, and “high” (when I walked in and for three days of continuous use) yet the room was uncomfortably hot the entire time. Both of those issues are probably directly related to a dirty air filter, which is a ten minute fix if they bothered to maintain the building. The carpet in my room was somehow both sticky and greasy. Half of the vending machines in the hotel just take your money and don’t dispense anything. The only “luxury” they offer is free coffee from 6 am - noon, and every time I went to get some the machines were empty, with staff actively ignoring me as I pumped empty machines within their eyeline. When I checked in, the woman at the counter took my name, typed for a minute, pointed at the card reader with my total and walked away without explaining anything. I stayed here for three nights. Every time I went back to my room both of my key cards did not work and I had to wait in line at the front desk to have them reset. The water pressure in the shower was nice though. Unfortunately the same was true with the bathroom sink, to the point where the counter (and you) get soaked as soon as you turn it on. Don’t fall for the “cheap room close to downtown.” Just splurge on the Holiday Inn or something. There aren’t even sidewalks on Saunders Street to get downtown easily.

8

Klive

22 Oct 2025

·

Stayed 6 nights

Room key has trouble working every other day.

4

Diana

21 Apr 2024

·

Stayed 1 night

The only thing this hotel had going for it was the location and the price compared to others. There was a major water leak in the lobby. The hotel had a peculiar smell. The room AC made a horrible noise. There was an unsavory person outside when we got back in the evening from our event. The room had one towel and the pillows and sheets seemed to be damp from the humidity. If you can find something else I would.

2

Brian

28 Jul 2024

·

Stayed 3 nights

Elevator out of order again. People appeared to be living in the stairs area's along with people sleeping in their vehicle's more than 2 day's in back of parking area. We left 1 night early and still paid.

6

Larry

13 Mar 2024

·

Stayed 5 nights

No food, not even vending except for soda machines which took your money, I was afraid everytime I got on the elevator it would break down. Room was nice, no maid service while there.

4

Roxanne

21 Apr 2025

·

Stayed 1 night

The elevator was out. Had to climb 3 flights of stairs to our room. Stairwell doors were propped open which I am pretty certain is against fire code. Also, the stairwell was filthy with stained walls, railings, and stair treads. The room was fine and comfortable.

4

Kiara

9 Aug 2025

·

Stayed 1 night

The lady that worked the front desk on Aug 7th around 1pm and the 8th around 10am was not friendly. I tried calling multiple times to see if I can do early check in as that is what the agent from Red Roof Inn said I could do. No one answered the phone. When I came in, she was talking through her AirPods with someone. She didn’t explain the policy and procedure, didn’t hand a receipt no nothing. Even when I asked for a receipt she said they would give it at check out but I didn’t receive anything. Even when we checked out she asked if we were checking out, to put the keys in the box. No, have a great day or how was your stay, nothing. I’d like to think she was having a bad day but I don’t know. The room was not up to par. It was okay since it was only for one night but rather disappointing since we paid over $100 for the night. There were stains on the floor that was either blood or just hair dye. The bath tub was stained, low water pressure, dusty and the fridge door was dirty. The beds were clean but the quality of the mattress was bad, you could feel the springs. Walls were very thin, I could hear conversations from the other rooms and I can hear when they turn their shower or sink on. It gets super loud when the water is turned on. Something is wrong with the elevator! The doors would open half way then close. They when you’re in the elevator, you’re stuck on one floor for a little then it opens. Very concerning…

4

Thomas

21 Sept 2025

·

Stayed 1 night

The key cards to open your room door don't work the majority of the time. Bathroom tub had mold growing...

4

Michael

7 Sept 2025

·

Stayed 3 nights

The elevator was broken, the card reader for the side entrance was broken, the bathroom door wouldn't close, the hallways smelled like stale cigarette smoke, the shower was weak, my room key card stopped working once, and I ran over a syringe with my bike in the parking lot and now my front tire leaks.

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Cleanliness

Cleanliness is inconsistent: while some rooms were reported clean, many guests noted dirty bathrooms, hair and stains, strong smoke or musty odors, mold/mildew, and pests such as roaches or ants. Housekeeping during stays was sometimes missed.

Related guest reviews

4

Alyssa

29 Nov 2024

·

Stayed 2 nights

The bathroom was really gross. Like this place needs new showers and the water pressure was a trickle. If the showers were nice we would have changed our review but it was the ugliest shower I ever saw soap scum all over no tile.

4

Jeffrey

12 May 2024

·

Stayed 1 night

Whole hotel smells like cigarettes and wet dog.

2

Savio J

11 Jul 2025

·

Stayed 1 night

Employee (night shift) wasn't polite. Toilet was not flushing, smoke detector was chirping, maintenance folks come only in the morning. Not a comfortable bed though.cockroach was in the room.

10

Martin Eduardo

11 Nov 2025

·

Stayed 1 night

Habitación limpia, baño no mucho, olor a humedad en algunas partes del hotel

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2

Michael

8 Apr 2024

·

Stayed 2 nights

There were multiple roaches and ants in my room. Unfortunately there was also a really loud clicking in the lights that would not turn off at all. The staff was almost never at the front desk and there was music being played in each room at a vibrating level almost all night. It kind of felt like living in a dorm with dirty college kids. Couldn’t sleep because the bed was so close to where I saw the roaches and ants.

4

Matthew

21 Nov 2024

·

Stayed 1 night

There was mold on the wall of my room and a I had to kill a roach. Very noisy at night and the room is outdated.

4

Eric

8 Jun 2025

·

Stayed 1 night

Bathroom was not clean, hair on toilet and towels also the ceiling there was hair and bath mat. Staff was super pleasant very professional.

8

Eric

7 Feb 2026

·

Stayed 1 night

Staff was amazing but the bathroom had hair on the ceiling and tub

4

Thomas

21 Sept 2025

·

Stayed 1 night

The key cards to open your room door don't work the majority of the time. Bathroom tub had mold growing...

4

Eric

28 Apr 2025

·

Stayed 2 nights

Upon walking in the smoke free room it smelled of smoke and there was a bag over the smoke detector so the people before me probably were smoking. The tub wasnt clean nor the toilet.

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Rooms

Rooms are basic and dated, with recurring maintenance issues like faulty door locks and noisy or inconsistent A/C, plus noise from the highway or thin walls. Fridge and microwave availability varies by room.

Related guest reviews

4

Nathaniel

16 Oct 2024

·

Stayed 1 night

First off, we booked the hotel room the day before but they wouldn't let us check in because they told us our payment didn't go through, we waited about an hour to be told they were just sending us to our room and told us they would wave the deposit, the whole time one of them was on the phone, another one was eating McDonald's and wrapped in a blanket watching tv on a tablet and laughing with another lady and making comments about people going in and out of the hotel. We get to the room and theres no microwave or mini fridge like the room we booked showed to have which we only packed frozen food, my fiance went down to the front desk because the phone didn't work, they then told him they needed to charge his card 2 times and he had to call hotels.com to get a refund and bambled on about some random things, they had us switch rooms to one with a microwave and fridge but it felt like we had to beg for it. We got up to the room and the whole place smelled like weed, there was a pizza box open in the middle of the hallway, and the room had bugs on the window, the "clean and new" cups smelled like mouthwash and when we showered water got all over the floor. We had to rush to get ready for our concert, we came back to the hotel around 11 and we are tired and have things to carry, they call us over and have us pay the deposit they told us not to worry about earlier. We chose a cheaper hotel because we dont have much money but we couldn't enjoy ourselves because we were worried.

4

Diana

21 Apr 2024

·

Stayed 1 night

The only thing this hotel had going for it was the location and the price compared to others. There was a major water leak in the lobby. The hotel had a peculiar smell. The room AC made a horrible noise. There was an unsavory person outside when we got back in the evening from our event. The room had one towel and the pillows and sheets seemed to be damp from the humidity. If you can find something else I would.

4

Morgan

3 Nov 2025

·

Stayed 1 night

So first of all they "sold out" of the room type that I had RESERVED 2 months earlier. That should not be possible if they understand what a reservation is. Then they charge an additional $3.25 "Incidentals Fee" that is not disclosed when making reservations via Expedia. It is not much money, but it is the principle of it that is wrong. Then the "lock" for the room literally had no catch, just a smooth metal plate so the deadbolt couldn't stop anything because the bolt literally has no receiver. The A/C also could only run for 10-40 seconds (not kidding) at a time between 1-2 minute rest periods all night long. I stayed here approximately 4 years earlier and it was quite nice, but has gone down hill tremendously since then.

6

Eden

12 Nov 2024

·

Stayed 2 nights

Seems like it’s a party destination for lots of folks.I could heae the traffic outside all night, along with other people’s TVs and voices. It’s cheap though – you get what you pay for, I guess.

8

Nancy

21 Oct 2024

·

Stayed 1 night

The check-in process was easy and fast, although I did have to pay $4 extra to get a room with a fridge (I assumed all rooms would have one). The staff was friendly and helpful.

8

Tayler

27 Jul 2025

·

Stayed 2 nights

The staff was super friendly and helped us when our room keys stopped working on day two of the trip. Beds were super comfortable and room was very clean. Our only complaint was a slight odor from the A/C and that our chain lock for the door was broken.

8

jaen fernando

31 May 2024

·

Stayed 5 nights

I was supposed to have a fridge and a microwave and there was none in the bedroom and the cleaning was poor they only made the roome once during the 4 days i was there, besides that, the ladys on the front desk that cheked me in were really nice and kind

6

Maryann

24 Feb 2024

·

Stayed 3 nights

Staff was friendly, helpful, stellar! Location was next to the freeway: convenient but noisy, facility was in need of repair and new paint, bed was comfortable, linens were clean & soft.

4

Misty

14 Jun 2025

·

Stayed 1 night

Property was rather old and needed to be updated. Room smelled like old cigarettes, the tv remote did not work with the TV but TV had buttons on the side so it was ok. The other lock on the door was broken so you only had one instead of two. Staff were super nice and kind. Other than the ceiling in the roof being slightly damaged the room was clean.

6

Geoffrey

28 Mar 2024

·

Stayed 2 nights

The room was fair, but in need of maintenance in a few places. The sink was only hooked to hot water so was only so useful. The place was ok, but nothing more.

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Service

Many guests praise welcoming, helpful front-desk staff, but others experienced rude or absent agents, delays at check-in, and unresolved billing or reservation issues. Key-card problems sometimes required repeated assistance.

Related guest reviews

4

Nathaniel

16 Oct 2024

·

Stayed 1 night

First off, we booked the hotel room the day before but they wouldn't let us check in because they told us our payment didn't go through, we waited about an hour to be told they were just sending us to our room and told us they would wave the deposit, the whole time one of them was on the phone, another one was eating McDonald's and wrapped in a blanket watching tv on a tablet and laughing with another lady and making comments about people going in and out of the hotel. We get to the room and theres no microwave or mini fridge like the room we booked showed to have which we only packed frozen food, my fiance went down to the front desk because the phone didn't work, they then told him they needed to charge his card 2 times and he had to call hotels.com to get a refund and bambled on about some random things, they had us switch rooms to one with a microwave and fridge but it felt like we had to beg for it. We got up to the room and the whole place smelled like weed, there was a pizza box open in the middle of the hallway, and the room had bugs on the window, the "clean and new" cups smelled like mouthwash and when we showered water got all over the floor. We had to rush to get ready for our concert, we came back to the hotel around 11 and we are tired and have things to carry, they call us over and have us pay the deposit they told us not to worry about earlier. We chose a cheaper hotel because we dont have much money but we couldn't enjoy ourselves because we were worried.

10

diane

26 Oct 2025

·

Stayed 1 night

there was a concert going on, so the hotel was booked up and crowded, but the staff stayed professional and friendly and helpful. the room was clean and quiet. parking lot was clear and i felt safe.

10

Malcolm

27 Jun 2024

·

Stayed 1 night

My husband and I stayed overnight. The room was clean and quiet. The AC unit worked great (it was 101 that day). The front desk staff were professional and helpful.

2

Victor

9 Mar 2024

·

Stayed 1 night

Disgusting hotel. Sign says to wait for your front desk clerk because she isn’t in the office right now.

4

Kiara

9 Aug 2025

·

Stayed 1 night

The lady that worked the front desk on Aug 7th around 1pm and the 8th around 10am was not friendly. I tried calling multiple times to see if I can do early check in as that is what the agent from Red Roof Inn said I could do. No one answered the phone. When I came in, she was talking through her AirPods with someone. She didn’t explain the policy and procedure, didn’t hand a receipt no nothing. Even when I asked for a receipt she said they would give it at check out but I didn’t receive anything. Even when we checked out she asked if we were checking out, to put the keys in the box. No, have a great day or how was your stay, nothing. I’d like to think she was having a bad day but I don’t know. The room was not up to par. It was okay since it was only for one night but rather disappointing since we paid over $100 for the night. There were stains on the floor that was either blood or just hair dye. The bath tub was stained, low water pressure, dusty and the fridge door was dirty. The beds were clean but the quality of the mattress was bad, you could feel the springs. Walls were very thin, I could hear conversations from the other rooms and I can hear when they turn their shower or sink on. It gets super loud when the water is turned on. Something is wrong with the elevator! The doors would open half way then close. They when you’re in the elevator, you’re stuck on one floor for a little then it opens. Very concerning…

10

Ben

29 Jul 2024

·

Stayed 13 nights

Reception and all the staff were friendly and helpful. The front staffed was able to help us whenever we had an issue and the room was perfect. The cleaning staff was very polite and thorough when cleaning our room. The quality of the hotel is perfect. Was here last year, was here this year and will definitely return here next year

10

Chris

25 Feb 2026

·

Stayed 1 night

Bre was so professional and gave top tier customer service. She is definitely a employee that you need to keep around and as well she needs to be promoted.

8

Charlotta

27 Feb 2026

·

Stayed 4 nights

The woman who worked the front desk in the mornings was excellent. I had a couple of issues and she could not have been more helpful, nicer, or more accommodating. She deserves a raise.

6

Patricia

26 May 2025

·

Stayed 1 night

Waited over an hour to check in because receptionist was out! Receptionist was rude and unwilling to help. No snacks in premium bedroom! No plush covers! False advertisement

10

carla

1 Aug 2025

·

Stayed 1 night

The front desk staff were professional and kind. I felt welcomed to be staying at the hotel.

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Location

Affordable and close to downtown venues and highways, but several reviewers described the surrounding area as sketchy or unsafe, and freeway proximity can add noise.

Related guest reviews

10

Jonathan

3 Mar 2024

·

Stayed 5 nights

I enjoyed the stay. Room was clean, front desk ladies were super nice and sweet. It’s close to downtown and convenient. I just wish there were more options for food along Saunders St. The area isn’t overall that bad, it is in an industrial area, so that’s to be expected. Looking forward to the next time I’m in town. I’d give this one another shot!

8

Anthony

21 Jul 2024

·

Stayed 1 night

Fine property but be careful of your surroundings outside the building.

8

Prince

30 Jun 2024

·

Stayed 1 night

Easy access to freeway.

6

Maryann

24 Feb 2024

·

Stayed 3 nights

Staff was friendly, helpful, stellar! Location was next to the freeway: convenient but noisy, facility was in need of repair and new paint, bed was comfortable, linens were clean & soft.

8

Amy

12 Jun 2024

·

Stayed 1 night

Mikayla at the front desk was very helpful and friendly. Inexpensive spot to stay for one night, close to Red Hat Amphitheater.

10

Jeffery

5 Nov 2024

·

Stayed 1 night

Room and bed were clean and comfortable. Not very much in the immediate area, but just minutes from downtown Raleigh.

8

Lociana

6 Nov 2024

·

Stayed 1 night

Very quiet and close to the city

8

Richard

25 Nov 2024

·

Stayed 6 nights

The Walnut Creek trail is right next to Red Roof Inn Plus. I did walk the trail some and found it very interesting.

6

FNU

8 Nov 2025

·

Stayed 1 night

Sketchy place. Area doesn’t seem to be safe. Not worth it

8

John

4 Nov 2025

·

Stayed 2 nights

Very convenient to downtown but much more affordable than downtown properties.

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Dining

No breakfast is provided despite expectations in some listings. Lobby coffee is available but sometimes empty, and vending choices are limited or unreliable.

Related guest reviews

8

Christopher

12 Jun 2024

·

Stayed 1 night

Overall good. Lack of breakfast was disappointing.

2

Grayson

29 Jun 2024

·

Stayed 3 nights

Immediately as I walked into my room I was hit by a repulsive wet dog smell. The air conditioner was on 60 degrees, “cool”, and “high” (when I walked in and for three days of continuous use) yet the room was uncomfortably hot the entire time. Both of those issues are probably directly related to a dirty air filter, which is a ten minute fix if they bothered to maintain the building. The carpet in my room was somehow both sticky and greasy. Half of the vending machines in the hotel just take your money and don’t dispense anything. The only “luxury” they offer is free coffee from 6 am - noon, and every time I went to get some the machines were empty, with staff actively ignoring me as I pumped empty machines within their eyeline. When I checked in, the woman at the counter took my name, typed for a minute, pointed at the card reader with my total and walked away without explaining anything. I stayed here for three nights. Every time I went back to my room both of my key cards did not work and I had to wait in line at the front desk to have them reset. The water pressure in the shower was nice though. Unfortunately the same was true with the bathroom sink, to the point where the counter (and you) get soaked as soon as you turn it on. Don’t fall for the “cheap room close to downtown.” Just splurge on the Holiday Inn or something. There aren’t even sidewalks on Saunders Street to get downtown easily.

6

Larry

13 Mar 2024

·

Stayed 5 nights

No food, not even vending except for soda machines which took your money, I was afraid everytime I got on the elevator it would break down. Room was nice, no maid service while there.

6

Dina

26 Feb 2026

·

Stayed 3 nights

Staff was very courteous. However, I booked this hotel because it was a PLUS hotel. There wasn't any breakfast as advertised on the website and there was an odd smell, almost like a vape or pot, throughout the hallways, even though it was a non-smoking hotel. While we were there, the toilet broke - clean water from the tank was all over the floor. The staff fixed it quickly and offered to move us to another room. I was attending an event at the Raleigh Conference Center, so I wasn't spending much time in the room. I don't think I will return.

10

Jeremy

18 Jan 2025

·

Stayed 1 night

Great place to stay if you just need a place to crash for the night. Good price, clean enough, and coffee in the morning

10

Melvin

6 Nov 2024

·

Stayed 1 night

The service was excellent, room was clean and amenities - towels, coffee pot, TV etc - were well done. The WiFi was even fast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$68
February	US$69
March	US$67
April	US$68
May	US$72
June	US$68
July	US$75
August	US$69
September	US$71
October	US$73
November	US$73
December	US$69

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $68	15 $68	16 $68	17 $56	18 $73	19 $73
20 $68	21 $68	22 $68	23 $68	24 $68	25 $73	26 $76
27 $67	28 $68	29 $68	30 $68

Su	Mo	Tu	We	Th	Fr	Sa
				1 $68	2 $77	3 $86
4 $68	5 $68	6 $68	7 $68	8 $68	9 $77	10 $77
11 $68	12 $68	13 $68	14 $68	15 $68	16 $77	17 $77
18 $68	19 $68	20 $68	21 $68	22 $68	23 $77	24 $77
25 $68	26 $68	27 $68	28 $68	29 $68	30 $77	31 $81

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds, Accessible ()

Superior Room, 1 King Bed ()

Premium Room, 1 King Bed (Upgraded Bedding & Snack, )

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, )

Suite, 2 Double Beds ()

Standard Room, 2 Double Beds, Accessible (Roll-In Shower, )

Superior Room, 1 King Bed (Pet Free, )

Standard Room, 2 Double Beds, Accessible (Pet Free, )

Superior Room, 1 King Bed, Accessible ()

Suite, 2 Double Beds (Pet Free, )

Deluxe Room, 2 Double Beds ()

Suite, 1 King Bed ()

Superior Room, 1 King Bed, Accessible (Roll-In Shower, )

Suite, 1 King Bed (Pet Free, )

Superior Room, 1 King Bed, Accessible (Pet Free, )

Deluxe Room, 2 Double Beds (Pet Free, )

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Red Roof Inn PLUS Raleigh Downtown NCSU Conv Center

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Prices for upcoming dates