Name: Red Roof Inn Raleigh Southwest - Cary
Address: 1800 Walnut Street, Raleigh, North Carolina, United States of America, Raleigh, North Carolina, US
Price range: US$58–US$98 per night
Rating: 7.72

What guests think

Reviews of Red Roof Inn Raleigh Southwest - Cary describe a budget stay with friendly staff and a convenient location, but recurring issues with cleanliness, odors, aging rooms, and broken amenities like elevators and ice machines affect comfort and consistency.

Room comfort is mixed, with many noting squeaky, worn mattresses and noisy bed frames, while a minority report decent, quiet stays. Service feedback ranges from welcoming, helpful front-desk teams to slow or rude interactions and inconsistent responses to problems. Expect a no-frills, well-located stay where value depends heavily on room assignment and building condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are limited and often unreliable: repeated reports of a broken elevator and ice machines, and many rooms without a fridge, microwave, or hairdryer. Lobby coffee is available, but overall amenities feel basic and worn.

Related guest reviews

2

Gregory

9 Nov 2023

·

Stayed 1 night

We arrived to check in and the front desk was in no rush to get people in their rooms. I spent almost an hour waiting while the manager just sat behind his desk and drink coffee. We finally get to the room and found roaches in the room so we never felt comfortable having snacks. The worst part of it all, was the elevator never worked and we stayed on the fourth floor and it seemed to have been out of order for some time. I would never stay here again.

6

Helena

16 May 2025

·

Stayed 2 nights

No frills... no free breakfast though McDonalds is nearby, no fridge or microwave in room. But 24 hour tea & coffee available. The king size bed squeaked like a cheap hotel so not too comfortable. We did get this room for less than other hotels due to my hotel rewards & for it being mothers day weekend. Could have paid $10 more a night for fridge but we were being frugal. 😆

6

Yi

6 Jun 2024

·

Stayed 1 night

Room is clean, but without refrigerator, microwave or hairdryer. The elevator and areas were dirty. We were there two nights. Looks like no one responsible to clean elevator or surrounding areas.

10

michael

6 Jun 2023

·

Stayed 1 night

The elevator was broken and I was put on the 3rd floor! I was not notified of the broken elevator until I was completely checked in.

6

Donnita Earls

30 Jun 2025

·

Stayed 2 nights

ice machine on our floor not working. The other one was on lower floor, and still not working properly. Keys did not work properly and we had to call the front desk to re-do these so we could enter the hotel & into our room! Most inconvenient . No cleaning of our room next day at all, after arriving back to find the trash, dirty towels, etc. not cleared and replaced i called front desk... Was told they did not do this but every 3 days??? My stay was for 2 nights only, and i had asked for room service to be done while i was out all day. How stupid & rude is this???

8

Donavon

7 Aug 2023

·

Stayed 4 nights

The elevator wasn't working. However they did wave the early check in fee because of this.

6

Donald

17 Dec 2024

·

Stayed 1 night

The good—Room was clean and checkin was smooth. The not so good—very basic room no hair dryer, elevator was down and one ice machine was barely working while second floor ice machine was down. Decent and inexpensive place for one night to access Cary and Raleigh NC areas

2

Steven

11 Apr 2024

·

Stayed 3 nights

Last Thursday i departed for Cary NC. That is a 7 hour drive. I called the hotel in advance to let them know i would be arriving around 3am which the lady who answered the phone said no problem she would mark it on my reservation. I get there after driving 7 hours expecting someone to be at the desk when i arrives and nobody was there. I waited 20 minutes at least before an employee came sauntering in like nothing was going on, didn’t even apologize for not being at the desk to check me in when i arrived. I was finally given my key but was told that the elevator wasn’t working and my room was on the fourth floor. So i had to make multiple trips up 8 flights of stairs in order to bring my belongings to my room. I turned the heat on to go to sleep and i woke up the next morning and cold air was blowing from the heater. I also tried to take a shower in the morning and there was no hot water and no good water pressure. At this point i am extremely upset and wanted to speak to a manager. I went to the lobby around 9:30am to attempt to speak to a manager and was told he would give me a call. I got no such call and i had to go the front desk again at 5pm before i was able to finally see the manager. I explained all my concerns, and when i told him about the heater in my room he told me it was motion activated. So the heat will turn off because it senses nobody in the room even though i was in the room. I was refunded for a day and the manager looked reluctant to even do that.

2

Celena

8 Apr 2024

·

Stayed 3 nights

Room was so dirty upon arrival, things on the sheets, dead cockroaches smooshed on the walls, other in identified items smeared on walls. Broken elevators

6

Randy

17 May 2024

·

Stayed 2 nights

Clean room at a good price. Room lacks coffee maker, ironing board and refrigerator. Free coffee off the lobby.

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Cleanliness

Cleanliness is inconsistent, with recurring reports of smoke or pet odors, mold or dampness, stained linens, hair left in bathrooms, and housekeeping gaps (e.g., infrequent service). Some guests did find their rooms adequately clean.

Related guest reviews

2

Tameka

16 Oct 2025

·

Stayed 1 night

We stayed in the second building. When we entered there was a odor that smelled like an animal shelter. The room had a weird smell. The room needs to be updated. It was the worst room ever.

2

Teresa

16 Mar 2025

·

Stayed 1 night

Room was not cleaned, sheets were not changed on the beds, stains on the sheets

4

Krystal

25 Sept 2024

·

Stayed 2 nights

So first I’ll give the positives. The staff was nice and I felt safe. The room seemed mostly cleaned. No black mold in the shower, toilet & sink were cleaned and the room was dusted. The bed was surprisingly not bad and I got decent sleep. My biggest issue is that the second building first floor felt humid and damp as well as smelled moldy and of mildew. The room we stayed in had black mold on the ceiling and bathroom door frame. The “clean” towels they had in the room smelled musty and not clean, kind of like they have an old washing machine that’s moldy and needs cleaned or to be trashed. The worst part was that the entire first floor including our room was moist. Nothing was soaking wet but my clean clothes in my bag were the slightest bit damp when first put on. Also the bare floor area had me sliding around in my shoes as if there was a film on the floor. They should invest in an actual mop and not be using a broom with a wet towel wrapped around the brush bristles as a mop. There is no way that building would pass any kind of moisture or mold test. It’s bad! I would have asked to be moved rooms but since it’s seems to be a building issue it wouldn’t have made a difference. Since we only slept here and were out all day we just delt with it. However I would never stay here again as I’d rather pay more and stay in a room where I don’t wake up feeling damp and breathing in mold.

2

Justin

25 Jan 2025

·

Stayed 1 night

I’ve stayed at this location afew times, and it’s always something. This time it was the bed to sheets obviously were not changed I found multiple pieces of hair woman a man all throughout the sheet set. Everything else was clean. But I’m done with this place

6

Jacob

19 Oct 2025

·

Stayed 2 nights

Mattress was wierd and lumpy. The room smelled fine but the walk from the door to the room smelled so bad like smoke and pet urine

4

JEFFREY

28 Oct 2024

·

Stayed 9 nights

9 day stay, maid came twice, no luggage trolley for check out.

4

Juan

26 Jul 2024

·

Stayed 1 night

Room Was Clean Apparently But In The Bathroom There Was Hair Everywhere

2

Allan

11 Apr 2024

·

Stayed 3 nights

Dirty room, bathroom and dusty! Towels were supposed to be white, but they all had “yellow’ spots on them, it was disgusting! You get what you pay for, but I believe there it could be at least clean! Oh, smell!! The smell was horrible, like a dirty old dog!

4

IRINA

17 Jul 2025

·

Stayed 1 night

The check in and check out went well. The bedding was reasonably clean. There was hair in the bathroom and a use q-tip on top of the fan when I entered. The most inconvenient was the fan and the refrigerator that made very loud noise, which made it hard to sleep through the night. I do not think I will stay there again.

4

Brittany

24 Jul 2025

·

Stayed 3 nights

I stayed in the king size room, bed was cheap and uncomfortable! Very thin mattress for a king bed. I've stayed at other red roof inn's and their beds were nothing like this. Black mold in shower. Overall, room was clean and next to shopping centers. Location was great! I am STILL awaiting my INCIDENTAL DEPOSIT.

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Rooms

Rooms are dated, and comfort varies; numerous guests cite worn, squeaky mattresses and noisy metal bed frames, plus occasional maintenance issues with TV or HVAC. A few mention functional layouts and decent workspaces.

Related guest reviews

8

Danielle

28 Nov 2024

·

Stayed 2 nights

No complaints with the room. Bed was comfortable although noisy when you moved around/got in and out. The lower frame seemed to be aluminum and so it sounded like a gong at times. I’d recommend being in the main building. First room (in adjacent building) smelled smoky (we requested a room change as there was only 1 bed. Not sure where the mix up happened but they were able to quickly offer another room). And the main building has a decent sitting area with coffee available.

6

Glenn

25 Jun 2023

·

Stayed 2 nights

The stay was good. The only negative was that the mattress on the king size bed was not in very good condition and was uncomfortable. Otherwise, the experience was fine.

2

Catherine

7 Apr 2024

·

Stayed 2 nights

The beds were uncomfortable, we had no internet, the phone didn’t work, the floor around table was dirty. Probably worst motel I have ever stayed at.burn marks on blankets.

6

Jennifer

30 May 2024

·

Stayed 4 nights

Everything was good other than the beds are really uncomfortable and loud. Tossing around would wake you up it was so loud.

8

Rene

28 Jul 2025

·

Stayed 4 nights

The room was great and so was the work station set up.

10

Joe

23 Oct 2024

·

Stayed 1 night

Nice clean rooms. Beds are extremely wore out and noisy

4

Kelly

19 Nov 2023

·

Stayed 1 night

The room seemed run down. The bed platform was the loudest I have ever heard. It sounded like metal against metal every time you moved. The hotel as a whole needs a renovation.

6

Kathleen

15 Aug 2023

·

Stayed 2 nights

The bed creaked and the pillows were like rocks, otherwise OK.

6

Scott

2 Jun 2025

·

Stayed 4 nights

Pro: Price was great, was walking distance to the hotel our team was staying at so that was convenient. Con: bed was wore out, you could feel & hear every spring when you moved, the bathroom was cobbled together shower handle turned in a complete circle, had to guess where hot started and ended. Noisy neighbors, not their fault but my room neighbors were loud.

4

Brittany

24 Jul 2025

·

Stayed 3 nights

I stayed in the king size room, bed was cheap and uncomfortable! Very thin mattress for a king bed. I've stayed at other red roof inn's and their beds were nothing like this. Black mold in shower. Overall, room was clean and next to shopping centers. Location was great! I am STILL awaiting my INCIDENTAL DEPOSIT.

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Service

Service feedback is mixed: several guests praise friendly, helpful front-desk staff and smooth check-ins, while others report rude or unresponsive interactions and slow resolution of issues.

Related guest reviews

2

Sean

30 May 2024

·

Stayed 1 night

Really rude woman with an accent at the front desk.

10

Mary

25 Jul 2025

·

Stayed 1 night

The front desk staff are all very polite and profession Mira, el, Joshua and the general manager Mr Amid so kind. Housekeeping and maintenance very well mannered Mr vicotor very nice. Great location and easy to walks to shops and McDonald’s. I worked for Disney world this is. Just stay!! Safe and well lit

4

Brian

8 Nov 2023

·

Stayed 1 night

Front desk was rude. Was in a hurry. They look up my reservation and tell me that my credit card payment had to be made online with hotels.com. I told him that I selected the “pay at location” option. He acted like it was a huge hassle. Very frustrating and disappointing that service providers are so rude and entitled these days.

10

Ann

18 Mar 2024

·

Stayed 1 night

Whenever we stay, we experience a good clean room, and a super helpful staff. The front desk clerk in this case went far above and beyond to help us out and make us feel welcome and appreciated. I really couldn’t ask for anything better. The hotel is also, surrounded by convenient food and shopping opportunities for anything. We may have forgotten on our trip. Highly recommended!

10

Christoph

15 May 2023

·

Stayed 1 night

Very friendly and cheerful greeting, despite the late arrival after midnight.

2

Randall

18 Jul 2025

·

Stayed 1 night

Our tv in our room did not work so our rooms were switched. Our key wouldnt work so i went to the other building and the front desk agent gave me a hard time about a room key while my wife with dementia waited to get in. I was really mad! It takes alot to get me mad with filthy loud thugs unsafe conditions this place is a train wreck. Dont do it. It stinks literally! No mas!

10

Ann

3 Dec 2024

·

Stayed 1 night

Our overall stay at Red Roof Inn on 11/30/24 was very satisfactory, after a horrible check-in experience. When my daughter and I entered the lobby there was no sign of any employee. There was a bell, so I rang it. After three or four minutes of waiting, I rang it a second time. After another few minutes I rang it a third time. Finally, frustrated, I hollered out "Hello does anyone work here?" very loudly. Shortly after that a man entered the lobby from somewhere down the hall, carrying an open laptop. He did not look at us, let alone make eye contact, and did not greet us or apologize for the wait. He made it obvious that we were interrupting him. He checked us in quickly, not even stating the room number. I have never had a less pleasant interaction.

2

Steven

11 Apr 2024

·

Stayed 3 nights

Last Thursday i departed for Cary NC. That is a 7 hour drive. I called the hotel in advance to let them know i would be arriving around 3am which the lady who answered the phone said no problem she would mark it on my reservation. I get there after driving 7 hours expecting someone to be at the desk when i arrives and nobody was there. I waited 20 minutes at least before an employee came sauntering in like nothing was going on, didn’t even apologize for not being at the desk to check me in when i arrived. I was finally given my key but was told that the elevator wasn’t working and my room was on the fourth floor. So i had to make multiple trips up 8 flights of stairs in order to bring my belongings to my room. I turned the heat on to go to sleep and i woke up the next morning and cold air was blowing from the heater. I also tried to take a shower in the morning and there was no hot water and no good water pressure. At this point i am extremely upset and wanted to speak to a manager. I went to the lobby around 9:30am to attempt to speak to a manager and was told he would give me a call. I got no such call and i had to go the front desk again at 5pm before i was able to finally see the manager. I explained all my concerns, and when i told him about the heater in my room he told me it was motion activated. So the heat will turn off because it senses nobody in the room even though i was in the room. I was refunded for a day and the manager looked reluctant to even do that.

10

Riley

8 Dec 2024

·

Stayed 1 night

Josh and Amayrani at the front desk are super helpful and will make sure you have a great stay very hard working people definitely made my stay great! For the price the hotel is very clean and a safe environment I had no issues with my stays.

10

Riley

8 Dec 2024

·

Stayed 1 night

Great front desk workers and very clean for The price you can’t beat it and is close to everything you could walk if you wanted.

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Location

Location is convenient for shops, restaurants, and highways, and some guests felt safe walking. A few noted tricky access, a somewhat sketchy feel in spots, and a desire for better exterior lighting or signage.

Related guest reviews

8

Tammy

30 Sept 2023

·

Stayed 1 night

The parking lot needs more lighting and there should be signs on the outside of the building telling you where the rooms are located.

10

Mary

25 Jul 2025

·

Stayed 1 night

The front desk staff are all very polite and profession Mira, el, Joshua and the general manager Mr Amid so kind. Housekeeping and maintenance very well mannered Mr vicotor very nice. Great location and easy to walks to shops and McDonald’s. I worked for Disney world this is. Just stay!! Safe and well lit

8

Sydney

4 Jun 2025

·

Stayed 2 nights

I stayed here for an event. Getting an Uber to and from was easy enough, but the issue here was missing the turn onto the road to the hotel. If you missed it, you had to make 2 U-turns. Even the Uber drivers missed it! That was really what made it inconvenient. The beds were a bit springy. The room was clean, and the air conditioner kept the room very cool. The staff kindly allowed us to extend our stay by one night and stay in the same room. Overall, it was a good, affordable option to stay here.

6

Kathryn

6 Jan 2025

·

Stayed 1 night

Very convenient location to everything! Clean, and safe feeling.

10

Brandon

5 Jun 2025

·

Stayed 2 nights

I honestly cannot think of anything that I did not like at this hotel during my stay. Front desk was great and friendly checking in and out, room and bathroom were great, clean, quiet, wand very comfortable. Location was great as well, very reasonable distance from everything I wanted to do and restaurants. Will absolutely stay here again whenever I come back to Raleigh.

8

Sara

10 Apr 2024

·

Stayed 2 nights

Clean and it was right in the middle of everything we had wanted to do. Convenient travel times no more than 20 minutes to whatever we did.

10

Lamont

15 Oct 2024

·

Stayed 2 nights

This property is clean and staff friendly ..resteraunt are walking distance and the shopping mall is very near too.. it is an atm machine there as well

8

Philip H

26 Oct 2024

·

Stayed 3 nights

It was a convenient location for us.

10

Savannah

10 May 2025

·

Stayed 1 night

I waited last minute to book a one night stay for a comedy show in town and this place was so convenient. The room was clean, non-smoking, the bathroom was clean, very nice staff, easily accessible. Definitely a convenient location; gas stations and fast food chains were within 5-10 minutes of it. I felt very safe; even when I came back around 2a from the night out. You can’t beat that for $90!

8

Kimie

2 Nov 2024

·

Stayed 1 night

Convenient location

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Dining

Dining is very limited on-site: multiple reviews note no free breakfast (coffee only). Nearby fast food and restaurants are within walking or short driving distance.

Related guest reviews

6

Helena

16 May 2025

·

Stayed 2 nights

No frills... no free breakfast though McDonalds is nearby, no fridge or microwave in room. But 24 hour tea & coffee available. The king size bed squeaked like a cheap hotel so not too comfortable. We did get this room for less than other hotels due to my hotel rewards & for it being mothers day weekend. Could have paid $10 more a night for fridge but we were being frugal. 😆

8

Mike

18 May 2024

·

Stayed 1 night

Generally clean property. They should offer free breakfast

2

Adam

21 Jun 2024

·

Stayed 1 night

The elevator had an extremely strong smell of marijuana as well as the hallway of our room. The room itself smelled like mold and mildew as well as having most of the ceiling paint peeling off. There was no fridge or coffee maker in the room. There was also no breakfast provided like the website said. I am very disappointed in the hotel booking and will never come back to this hotel.

10

Christopher

27 Apr 2025

·

Stayed 2 nights

Amazing service and great food!

10

Lamont

15 Oct 2024

·

Stayed 2 nights

This property is clean and staff friendly ..resteraunt are walking distance and the shopping mall is very near too.. it is an atm machine there as well

8

Jay

3 Apr 2023

·

Stayed 2 nights

Check- in was smooth and quick. The room was large and furniture looked new in the building i was in. No refrigerator no breakfast service.

6

Lisa

25 Apr 2024

·

Stayed 1 night

Rooms look like they are being remodeled, the rest of the building is older. No breakfast, just bad coffee.

8

Brian

7 Apr 2023

·

Stayed 1 night

I had no issues on my recent stay april 2023 for 1 night. Checkin was fast and pleasant. Price was reasonable. Wished they had breakfast. Parking was very well lit and mgt had security cameras all over common areas.

10

Damion

21 Jul 2025

·

Stayed 1 night

It was just ok. Continental breakfast would’ve made it better but we deal with what we have.

6

Randy

17 May 2024

·

Stayed 2 nights

Clean room at a good price. Room lacks coffee maker, ironing board and refrigerator. Free coffee off the lobby.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$62
February	US$64
March	US$62
April	US$67
May	US$69
June	US$66
July	US$69
August	US$64
September	US$67
October	US$72
November	US$68
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $64	15 $64	16 $62	17 $62	18 $67	19 $67
20 $63	21 $62	22 $67	23 $62	24 $65	25 $70	26 $67
27 $62	28 $67	29 $62	30 $67

Su	Mo	Tu	We	Th	Fr	Sa
				1 $67	2 $72	3 $72
4 $67	5 $67	6 $67	7 $67	8 $67	9 $72	10 $72
11 $62	12 $65	13 $67	14 $67	15 $98	16 $86	17 $93
18 $81	19 $88	20 $81	21 $88	22 $81	23 $86	24 $92
25 $88	26 $58	27 $67	28 $72	29 $73	30 $78	31 $78

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed ()

Standard Room, 2 Double Beds ()

Superior Room, 1 King Bed ()

Standard Room, 1 King Bed, Accessible ()

Deluxe Room, 2 Double Beds ()

Deluxe Room, 2 Double Beds, Accessible ()

Suite, 1 King Bed ()

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Raleigh Southwest - Cary

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Prices for upcoming dates