Name: Candlewood Suites Huntersville-Lake Norman Area by IHG
Address: 16530 Northcross Drive, Huntersville, North Carolina, United States of America, Huntersville, North Carolina, US
Price range: US$76–US$136 per night
Rating: 7.63

What guests think

At Candlewood Suites Huntersville-Lake Norman Area by IHG, reviews highlight friendly, helpful staff and a convenient location near dining, shopping, and I-77, with experiences that vary in comfort due to mixed upkeep and condition.

Cleanliness is inconsistent, with recurring reports of musty or smoke smells and several housekeeping or pest issues, though some guests found rooms clean. Rooms are dated but often comfortable for short stays, and a few travelers appreciated the in-room kitchens and space. Facilities feel tired, with a couple of elevator concerns and limited on-site dining; there is no complimentary breakfast. Best suited to travelers prioritizing location and value over modernization.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel worn, with a few reports of elevator problems and comments that the property needs an update. Onsite parking is available; one review noted tight spaces.

Related guest reviews

8

Michael

29 Apr 2024

·

Stayed 1 night

This hotel is in a convenient location. The staff was nice. The room and bed were fine. The bathroom needed a serious upgrade. The parking spaces in the parking lot are very narrow and there were a lot of work trucks. Be careful where you park if using a personal vehicle as it could easier be hit by someone opening their car doors.

6

Casey

14 Sept 2025

·

Stayed 1 night

Staff was very friendly. Property does need some attention or updating.

4

David

22 May 2025

·

Stayed 5 nights

Very worn and dated property. The ‘pantry’ of food to buy had a can of beets and another of pork and beans. The smell of wacky to back was throughout and when it wasn’t it just smelled musty. The bed was comfortable…

10

Corina

10 Jun 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

2

Helena

28 Apr 2024

·

Stayed 1 night

Overall just wasn’t pleased, smelled like cigs & weed, elevator was dirty, didn’t even work properly. Long check in process.

8

Carl

28 Jun 2022

·

Stayed 4 nights

The stay was good. The location was ideal for me. No restaurant on site but lots of good restaurants very close by. Very nice area. No pool - but I was there on business. Starting to get a little dated - but was clean.

10

Robin

9 May 2025

·

Stayed 2 nights

Nice and courteous, comfortable,well lighted, free wash and dry.

4

Craig

3 Apr 2023

·

Staff was not knowledgeable of questions asked. On Saturday, someone came into my room because the door was not completely closed when I returned. Elevator smelled like marijuana. Will not stay here again.

6

Trista

3 Aug 2024

·

Stayed 1 night

Great location. Run down property.

2

Jerome

7 Sept 2025

·

Stayed 1 night

Needs a upgrade. Dishes in the cabinet was also dirty

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with repeated mentions of musty or smoke odors and several housekeeping lapses or pest sightings. Some guests, however, reported very clean rooms.

Related guest reviews

6

Ajile

28 Jul 2024

·

Stayed 1 night

The property is old and smelled like smoke and old cigarettes everywhere. Staff was gracious, knowledgeable and very helpful

2

Samantha

15 Apr 2025

·

Stayed 1 night

I had a terrible experience at this hotel. When I checked in, the first two rooms they gave me were already occupied — I walked in on people both times, which was extremely uncomfortable and completely unacceptable. After finally being given a third room, I found hair in both the bed and the shower, which clearly indicated it hadn’t been cleaned properly. On top of that, the room smelled bad and was very noisy, making it hard to relax or sleep. This was one of the worst hotel stays I’ve ever had. I expected a basic level of cleanliness and professionalism, and this hotel completely missed the mark. I would not recommend staying here.

4

David

22 May 2025

·

Stayed 5 nights

Very worn and dated property. The ‘pantry’ of food to buy had a can of beets and another of pork and beans. The smell of wacky to back was throughout and when it wasn’t it just smelled musty. The bed was comfortable…

10

Corina

10 Jun 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

6

Tonya

15 Oct 2024

·

Stayed 1 night

Not the cleanest place and it smelled musty. Wouldn’t stay there again.

8

Ajile

28 Jul 2024

·

Stayed 2 nights

The property is old and smells like smoke and old cigarettes everywhere. The staff was gracious, smart and helpful.

10

Dana

9 Jul 2024

·

Stayed 1 night

Very clean and comfortable

4

Benjamin

27 Oct 2023

·

Stayed 2 nights

Staff were friendly but the place was very dirty, even found cockroaches in our room. Room was somewhat clean but shower left a lot to be desired.

2

Amanda

17 Nov 2024

·

Stayed 1 night

The room was pretty funky and we found a roach in the tub immediately

2

Michael A

26 Aug 2024

·

Stayed 1 night

The room had a Oder people outside of hotel smoking all time of night a lot of in and out traffic

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Rooms

Rooms are dated but generally comfortable for short stays; some guests appreciated the in-room kitchens and space. Noise varied from very quiet to occasional disturbances or loud AC.

Related guest reviews

8

julie

18 Apr 2023

·

Stayed 4 nights

Clean and comfortable hotel. Very quiet. Good price.

10

Theresa

22 Oct 2023

·

Stayed 1 night

The room had a lot of amenities especially if you are staying several days or need to work. Some of furnishings are past due for an update. Staff were friendly and helpful.

2

Samantha

15 Apr 2025

·

Stayed 1 night

I had a terrible experience at this hotel. When I checked in, the first two rooms they gave me were already occupied — I walked in on people both times, which was extremely uncomfortable and completely unacceptable. After finally being given a third room, I found hair in both the bed and the shower, which clearly indicated it hadn’t been cleaned properly. On top of that, the room smelled bad and was very noisy, making it hard to relax or sleep. This was one of the worst hotel stays I’ve ever had. I expected a basic level of cleanliness and professionalism, and this hotel completely missed the mark. I would not recommend staying here.

10

Jamie

14 Dec 2024

·

Stayed 1 night

The room was clean but out-dated. We didn’t care so much because we were just staying overnight on our road trip down to Florida. But there was definitely a musty smell in the bathroom. The shower worked nice and I really liked that there was full sized Dove shampoo, conditioner, body wash, hand wash and lotion in the bathroom. The area is really nice with a lot of shopping and restaurants. Very convenient to 77 so you can pick up and get off quickly for your trip. The front desk staff was very friendly. The only thing that seems crazy to me is there is a mandatory 75.00 pet fee. Not a deposit like most places, just a fee you don’t get back even if your pet doesn’t damage anything. I get it, but a little pricey for a hotel that is already a little overpriced for what it is. Overall, I would recommend.

10

Corina

10 Jun 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

6

allison

19 May 2024

·

Stayed 2 nights

I don't know who owns this property, but you can tell very little thought or resources were put into "updating/redecorating." The smell in the hallways and room was very unpleasant. The mattress made sounds when you rolled over, sat up, or sat down on it. Caulk was used to fill large gaps, carpet was laid haphazardly.

6

Kenzie

29 Feb 2024

·

Stayed 2 nights

The quality was very rough. We only used it for sleeping as we were out most of the day but the shower and bathroom as a whole was very run down. The walls looked rough and the air conditioner was extremely loud. Overall it was an alright stay. I felt safe and had a bed that didn’t feel dirty so that’s the most important thing, but the place could definitely use some maintenance work.

2

Angela

7 May 2024

·

Stayed 2 nights

The hotel is beautiful. However, the room furniture is too, too small, especially the bed. The bed was very low to the ground and uncomfortable. My mother is 78 and was not able to get in or out of the bed comfortably, nor was she able to get a good night’s sleep in it. Again, it’s a beautiful hotel, but unfortunately we had to change locations.

10

Christopher W

20 Oct 2024

·

Stayed 3 nights

The staff was super helpful and really made our stay great. Shout out to Nikki and Lisa, the others were great as well. They met all our needs and suggested great places for us to bring the kids while in town. The room was clean but the fixtures and bathroom was dated and had some minor issues that need to be addressed.

10

Michael

1 Aug 2024

·

Stayed 3 nights

This place is a gem! Everyone here is extremely friendly and the room is perfect. We are able to utilize the kitchen in our room, which has beautiful, clean appliances and cupboards that are stocked with everything we need. The bed and pillows are really comfortable, and the AC is quiet and works great. Affordability and comfort that we appreciate a lot on our long road trip! We would definitely stay here again!

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Service

Staff are frequently described as friendly and helpful, but several reviews cite check-in or operational issues, including delays and rare room-assignment errors. Experiences range from excellent service to occasional rudeness or poor responsiveness.

Related guest reviews

8

James

14 Aug 2025

·

Stayed 1 night

Staff GREAT!

6

Jacqueline

5 Oct 2025

·

Stayed 2 nights

Lady at front was nice.1st room was horrendous it looked like the tub was a place they fixed cars had disgusting black stuff soap marks

8

Steven

28 Oct 2025

·

Stayed 2 nights

Bathroom shower had paneling fall off. Otherwise our stay went well. Staff and service was excellent.

6

Ajile

28 Jul 2024

·

Stayed 1 night

The property is old and smelled like smoke and old cigarettes everywhere. Staff was gracious, knowledgeable and very helpful

2

Helena

28 Apr 2024

·

Stayed 1 night

Overall just wasn’t pleased, smelled like cigs & weed, elevator was dirty, didn’t even work properly. Long check in process.

8

Ajile

28 Jul 2024

·

Stayed 2 nights

The property is old and smells like smoke and old cigarettes everywhere. The staff was gracious, smart and helpful.

2

Autumn

28 Apr 2024

·

Stayed 1 night

Candlewood never let us check into our room. Spent money for no reason. I’m super disappointed!

10

Christopher W

20 Oct 2024

·

Stayed 3 nights

The staff was super helpful and really made our stay great. Shout out to Nikki and Lisa, the others were great as well. They met all our needs and suggested great places for us to bring the kids while in town. The room was clean but the fixtures and bathroom was dated and had some minor issues that need to be addressed.

6

Towanda

17 Mar 2024

·

Stayed 1 night

Check in process was not great. The staff member was not able to check me in right away even though the funds had come out of the account already. Reservation had been made hours beforehand and Expedia hadn’t

10

Joshua

29 Oct 2023

·

Stayed 1 night

The lady who checked us in was amazing! We will be back thank you for the great experience

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Location

Convenient to I-77 and surrounded by shopping and restaurants; several guests also noted a quiet setting. Good for road trips and local visits.

Related guest reviews

8

julie

18 Apr 2023

·

Stayed 4 nights

Clean and comfortable hotel. Very quiet. Good price.

8

Michael

29 Apr 2024

·

Stayed 1 night

This hotel is in a convenient location. The staff was nice. The room and bed were fine. The bathroom needed a serious upgrade. The parking spaces in the parking lot are very narrow and there were a lot of work trucks. Be careful where you park if using a personal vehicle as it could easier be hit by someone opening their car doors.

10

Jamie

14 Dec 2024

·

Stayed 1 night

The room was clean but out-dated. We didn’t care so much because we were just staying overnight on our road trip down to Florida. But there was definitely a musty smell in the bathroom. The shower worked nice and I really liked that there was full sized Dove shampoo, conditioner, body wash, hand wash and lotion in the bathroom. The area is really nice with a lot of shopping and restaurants. Very convenient to 77 so you can pick up and get off quickly for your trip. The front desk staff was very friendly. The only thing that seems crazy to me is there is a mandatory 75.00 pet fee. Not a deposit like most places, just a fee you don’t get back even if your pet doesn’t damage anything. I get it, but a little pricey for a hotel that is already a little overpriced for what it is. Overall, I would recommend.

10

Corina

10 Jun 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

8

Carl

28 Jun 2022

·

Stayed 4 nights

The stay was good. The location was ideal for me. No restaurant on site but lots of good restaurants very close by. Very nice area. No pool - but I was there on business. Starting to get a little dated - but was clean.

6

Trista

3 Aug 2024

·

Stayed 1 night

Great location. Run down property.

8

Leonard

18 Jun 2024

·

Stayed 3 nights

A two-day stay! It was what I needed: quiet and close to family residence. Thanks!

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Dining

On-site dining is limited: no restaurant and no complimentary breakfast, with purchases available from a pantry. Nearby restaurants are common alternatives.

Related guest reviews

4

David

22 May 2025

·

Stayed 5 nights

Very worn and dated property. The ‘pantry’ of food to buy had a can of beets and another of pork and beans. The smell of wacky to back was throughout and when it wasn’t it just smelled musty. The bed was comfortable…

10

Corina

10 Jun 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

8

Carl

28 Jun 2022

·

Stayed 4 nights

The stay was good. The location was ideal for me. No restaurant on site but lots of good restaurants very close by. Very nice area. No pool - but I was there on business. Starting to get a little dated - but was clean.

6

Anita

1 Jun 2023

·

Stayed 1 night

The property was fairly clean but was obviously an older property. The bed was very comfortable. I probably would have rated it higher but the front entry staff made sure to point out there would be NO housekeeping because of being there only one night and we were on our own if we needed more towels. Also pointed out there was nothing in the way of coffee or breakfast without purchase. In the room there was a coffee maker and a packet of coffee but no creamer, etc. Had to drive a half mile to get morning coffee. For $150 / night in a mediocre hotel the least they could do is offer coffee in the morning in the lobby.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$79
February	US$69
March	US$81
April	US$94
May	US$87
June	US$84
July	US$83
August	US$81
September	US$90
October	US$96
November	US$95
December	US$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $109	17 $94	18 $133	19 $85
20 $85	21 $79	22 $79	23 $79	24 $106	25 $99	26 $107
27 $89	28 $76	29 $76	30 $77

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $107	3 $121
4 $85	5 $76	6 $76	7 $79	8 $100	9 $130	10 $129
11 $94	12 $76	13 $77	14 $76	15 $94	16 $120	17 $123
18 $92	19 $84	20 $83	21 $80	22 $92	23 $126	24 $136
25 $91	26 $77	27 $77	28 $77	29 $97	30 $114	31 $122

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite

Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Huntersville-Lake Norman Area by IHG

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