Embassy Suites by Hilton Raleigh Crabtree

It wasn’t the hotel itself, but the overall treatment with the reservation. We were told they overbooked because of a family reunion at that particular property. Yes they did accommodate us at another property after some time.kinda unprofessional the way it was handled, plus the pool was cold due the equipment being broken. A damper on our entire stay.

The rooms were spacious and beds were very comfortable. The front staff was very attentive and the breakfast was beyond what we could imagine. They have a complimentary beverage and light snacks from 530-730 that was relaxing. The only thing slightly negative I could say was that the pool was very cold, and there is no hot tub. Hot tub is more of a preference than negative.

BEWARE !!!!!!!!!!!!!!!!!!!!!! NEW POLICY !!!!!!!!!!!!!!!!!!!!!! Hilton now charges ten bucks to "SELF PARK" your own vehicle on their lot. Not "VALET" but "SELF PARK". One of the most crooked fees I've ever come across for a guest.. So ten bucks a day to self park. Stay elsewhere!!! I know I will in the future.

From the time that I checked in the staff was awesome. The state was great. I love staying at the Embassy suites as a Hilton honor member… I think that’s the best hotel. The only thing I didn’t like about this particular property it did not have a hot tub and I love the hot tub, I need the hot tub when I stay in the hotels, this one was chose for our family reunion overall awesome stay

Everything was very good as usual. Clean and well appointed rooms, easy check in, nice extras with breakfast and happy hour. Only caveat is parking, garage access always an issue, awkward and tight parking and for some reason no recognition that the majority of guest vehicles are 1500 class pickups and SUVs and not compact cars. Why is so much of the garage painted off for compact, all this for an extra $10 a night as well.

I didn’t love that I had to pay to park but the hotel was great.

Property was clean and pleasant. Rooms are in need of a bit of an upgrade. Great workout on the PELOTON since I have one...a welcome surprise :)

Great location and rooms were very spacious. Parking was challenging as elevator didn’t work from garage so there was extra walking needed.

Nothing but one elevator was working the whole weekend…it took forever to get a ride, had to take the stairs a few times from the 5th floor

Great experience and first impression with D at the front desk! She was so welcoming and it was so late at night. She gave my 5-yr old daughter a toothbrush when we forgot ours and quickly checked us in so we can get warmed up from the cold! Parking wasn’t ideal as the front lot was full and the garage was confusing. Huge amount of spots just for compact cars. The garage looked like it was abandoned and neglected for a long time with build up of trash, leaves and dirt. The elevator was out of service but no sign on the 2nd floor garage so we were looking for another place to carry all our bags into the building and out of the 32 degree cold! The room was beautiful though and breakfast team were so friendly! They engaged with my daughter and Z was so wonderful! Thank you for the great experience!

The room was not clean. There were no face towels in the room. The window ledges were dusty and moist. So dissatisfied the room conf

Hotel wasn’t very clean. Sofa beds had stains. Carpets not clean

Overall our visit was pleasant. The hotel is across the road from Crabtree Mall. The room was clean but the air conditioning unit was not properly functioning. It would also be a good idea to ask custodial staff to wipe down the elevator panels and buttons. They were filthy.

We had a very unexpectedly tough stay at this hotel. Our room was filthy and the bathtub had mold throughout (photo attached). There were about 20 young adolescents estimated from 12-14 years old running around the hotel completely without supervision. They continued to scream and yell and run up and down the stairs until around two am. We called multiple times to ask what could be done but it continued on. Shame on the parents who let this happen and shame on the hotel for allowing it to affect the other guests.

Wonderful room and extremely clean.

Hotel property and staff were great! Room was spacious and clean.

Great breakfast and clean room

If I could give negative stars I would. My family and I ended up leaving this hotel and finding another one after we were given two dirty rooms and the worst part the second room had blood stained carpet. Our toddler has asthma and immediately started coughing from the air quality and mold coming from the vents. We could not stay there, when leaving the man at the front desk did not even offer to help, offer any type of make good or even an apology. Completely unacceptable and I am not fighting to get a full refund from the property. I have video and photos as evidence.

The room wasn’t clean. I came to find socks and clothes of the previous customer or occupant in the room. The floor was dirty with food crumbs on the floor. I will not stay here again. Motel 8 is far better than the price they charge per night.

Fantastic front desk staff and great hotel. Rooms were large and super clean

I loved a lot of the experience! The receptions and breakfasts were top notch! I also hugely appreciated the shuttle services, so cool! I only wished for two things. The air struggled to meet the desired temperature in my room, not dipping below 72 or 71. I also wish the shower heads were a lot higher on the wall. I had to squat to get my head wet. But overall, I had a really good experience. Thanks!

The rooms are set up around an indoor atrium which is covered but the hallways are open into this (like a motel set up). The atrium is not well cooled and gets warm, stuffy, and very humid during the summer. The carpets in this central area/hallways had a really dank smell (should consider replacing with indoor/outdoor carpet as I think the carpeting is rotting due to the heat/humidity). Once inside a room there was good AC, which offsets this dankness once you are in a room/suite. WiFi is slow. The rooms were comfortable otherwise with comfortable beds. We asked for an extra blanket and the one sent up was not clean (had toothpaste on it, disgusting)-- I have never had that happen before- we asked for another and as far as I know the second one was clean? Another couple who stayed with our group brought their baby. A pen was sent up by the hotel for them but no sheets for it. A couple of days later the baby's father placed her in the pen and moments after discovered baby chewing on a cleaning rag the staff had left in the pen (suspect it was hung over the side of the pen and then fell in and was left). I know they complained about this also. The hotel is convenient to Crabtree Mall and other things. All in all was comfortable enough to sleep ok. But due to cleanliness issues we won't be returning.

The breakfast was very good. The facility was clean and well organized. It is looking a little old, especially parking garage and pool area. The carpet in the room could use replacement. It was a typical Embassy Suites and they are all getting a little outdated.

The hotel has an interesting design with large enclosed center space. It feels 70s/80s retro, and it's neat to sit at the ground floor common area. Had a room on the 2nd floor (which is what connects to the parking garage) by the elevators - it was a little loud. Otherwise room was nice and in good shape; bed and couch very comfortable. There were three sinks for some reason if you're into that.

This property needs updated badly! Air conditioning didn’t cool off my suite. The bathroom and bedroom were warm.

Hotel property and staff were great! Room was spacious and clean.

Nice place with comfy bed, good service and amenity’s. But the cooling system was incredibly loud in the room and woke us up every time it turned on 6-7 times. Tried to sleep with it off but the room got too hot very quickly

Our shower door only opened on the far side. This meant that we had to stand in the shower to turn it on and take a direct hit of cold water! I spoke to the manager about this dilemma. His response was “I think all the showers are that way”. I can’t believe this is true. I wish further research and effort was made to determine this issue.

We enjoyed our stay, Mall is super close. I didn’t like the dimness of the room. Only lamp lighting otherwise everything was good!

We enjoy our stay everytime we book here! I love that the rooms have 3 sinks! A wet bar, one in bed room and bathroom. The bathroom is also spacious. The breakfast bar had a variety of options to include an omelet station. They also offer complimentary cocktails during happy hour.

It wasn’t the hotel itself, but the overall treatment with the reservation. We were told they overbooked because of a family reunion at that particular property. Yes they did accommodate us at another property after some time.kinda unprofessional the way it was handled, plus the pool was cold due the equipment being broken. A damper on our entire stay.

Special thanks to "Jaylen" who delivers excellent customer service at the Front Desk with a smile, and who makes a WONDEFUL first expression when you walk in. Excellent breakfast bar and staff!!

The hotel was beautiful! The staff was pleasant and welcoming. The in house restaurant was decent. Our favorite place to stay in Raleigh!

Excellent staff, I really enjoyed talking to Paula! Clean room, very comfortable!

Customer service was not the best. The desk clerk stop assisting me and went to assist a group of people and I was there first.

Amazing and attentive staff!

The staff is incredibly rude! Most of the staff we encountered were the rudest human beings we have ever encountered. Not one staff member was happy to be at work.

Terrible customer service. Did not clean the room even when requested and acted annoyed when we asked for fresh towels (we stayed 4 nights). Rust in the shower. Toilet didn’t work when we first checked in and they were irritated as they came in to fix it (wouldn’t even make eye contact with us.) Air/heat system was so noisy. Waited 30 min for an omelet at breakfast. Washing machine left detergent stains on our clothes and we had to take them to a friend’s house to clean them again. Would not stay here again, and we usually love Embassy Suites- disappointed.

When I tried to check in the clerk at the front desk was not very polite. Loudly told the lobby that my credit card was "no good" and that was why my reservation was canceled. It turned out I had typed the expiration date in wrong. I also asked for a later check out, got one for 12:30 only to have some manager from housekeeping loudly knock on my door around 11:50 to see if I had checked out yet. Nothing like getting hustled out of your room. I will stay down the street next time at the Marriott. We have always used Embassy Suites throughout the years but no more!

Great hotel with amazing staff!

Mid town location good

It was so far from other attractions. Excepts for shopping and dining options there was nothing much in the area.

I love how this property was directly across from the mall and around the corner from downtown Raleigh.

Clean facility in a convenient area.

The property is beautiful. Free parking is a bonus. Convenient to the interstate.

Great location

My daughter and I stayed here for her first concert ever at the PNC Arena. It’s a great location easy to get to and from the venue and we felt safe coming late.

great location and nice rooms.

Great property, staff and overall stay! Love the location. Convenient for dining, shopping and access to downtown Raleigh & Raleigh-Durham International Airport. Also loved the ease of parking (parking garage) and as always, happy hour with 2 free beverages from the bar!

It was close to the mall & a couple of grocery stores.

The hotel is amazing. Great for families, the front desk staff were friendly and efficient. Breakfast was great too with good selections. There was an evening cocktail everday. We enjoyed everything and will be back.

I would recommend this area to everyone. Happy hour and breakfast was wonderful.

Great location, across from the best mall in NC, lots of eateries, etc. but surprisingly the hotel restaurant, Axis, was fabulous.

Breakfast was amazing. Staff was great.

Our only issue with our stay was breakfast this morning. The food and drinks were not filled (ie. grits bowl was empty, orange and apple juice dispensers were empty) at 10:00 am when we went to breakfast. Otherwise, our stay was great:)

So, my husband and I reserved this room for one night as we were going to see Keith Urban in Raleigh. We've stayed multiple times at other Embassy Suites and were really impressed. The parking for this one was a little odd (and there is a resort charge daily for parking...). There are some outside spots and a parking garage.The bar has overpriced food and drinks, but the chef took wonderful care of us, whipping us up a special sneak peak of the new menu.The bartender lacked personality and it seemed a chore and bore for him to be there. Upon return from the concert, we told him we'd love to have a nightcap,and although he was still there, he told my husband they were 'closed'. Sheesh. As far as the room: Very outdated,(carpeting/outlets)needs some work. Very weird mirror above bar sink. Dirty windows in bedroom. Bed was very comfortable and loved the extra sink in the bedroom and that the bedroom was offset from the living area with another door. Complimentary drinks were cheap well drinks and wine. Breakfast was excellent, including choice of made-to-order omelets, fresh fruit, muffins, pancakes, yummy bacon, etc. Ample seating. Disliked all the kids running about wet and dripping from the pool, including in the elevator. It was tacky, invasive and dangerous to say the least.Seems like supervision or policies should be in place and enforced. Would not stay at this Embassy Suites again for the price. Only average to us.

check in was smooth, everyone was attentive and informative. Happy Hour was great and so was breakfast!

We enjoy our stay everytime we book here! I love that the rooms have 3 sinks! A wet bar, one in bed room and bathroom. The bathroom is also spacious. The breakfast bar had a variety of options to include an omelet station. They also offer complimentary cocktails during happy hour.

Internet service was spotty; happy hour had very few options; limited healthy options for breakfast.

Breakfast was very good. Cocktails nice but snacks were very limited. Ran out within the second hour when we got there