Name: Raleigh Marriott Crabtree Valley
Address: 4500 Marriott Drive, Crabtree Valley, Raleigh, North Carolina, United States of America, Raleigh, Wake County, US
Price range: US$161–US$1,085 per night
Rating: 8.53

What guests think

At Raleigh Marriott Crabtree Valley, travelers praise the friendly, accommodating staff and convenient location across from the mall, while feedback on rooms and amenities ranges from very clean and comfortable to somewhat dated, noisy, or lacking small touches.

Guests like the lively lobby, bar and restaurant, the outdoor pool areas, and a solid fitness center, though elevator outages and the concierge lounge closing on weekends are noted. Recurring gripes include paid self-parking and, for some, Wi-Fi fees, plus inconsistent breakfast service and availability. Rooms range from comfortable to compact or dated, with occasional noise and maintenance issues. Expect a reliable, business-leaning stay with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Popular spaces include the upbeat lobby, bar and restaurant, the outdoor pool areas, and a well-equipped gym. Downsides are paid self-parking, occasional elevator outages, Wi-Fi charges for some, and the concierge lounge closing on weekends.

Related guest reviews

10

Charles

10 Jul 2024

·

Stayed 2 nights

We always stay here when we visit our son as it is close, has good, facilities and it's kitchen is open until 12:30am. The only thing that wasn't good this time was that only 1 out of 3 elevators was operating. Not good - but we figured that repairs would be shortly forthcoming.

10

Elizabeth

15 Jul 2025

·

Stayed 2 nights

From the moment we arrived, the service at the Marriott was top-notch. The staff were warm, welcoming, and attentive without being overbearing. Our room was spotless, beautifully appointed, and incredibly comfortable…the perfect retreat after a long day. The amenities were exactly what we needed: a well-equipped fitness center, a relaxing pool area, and fast, reliable Wi-Fi. The on-site restaurant exceeded our expectations with fresh, flavorful meals and excellent service. Location-wise, the hotel was perfectly situated… close to everything we needed but still quiet and peaceful at night. We genuinely felt taken care of and valued as guests. Highly recommend for both business and leisure travel. We’ll absolutely be back!

10

Holly

17 Mar 2025

·

Stayed 2 nights

We were booked on the concierge floor and were supposed to have continental breakfast available in the lounge in that floor. The lounge was closed but the hotel gave us vouchers to use in the restaurant, so we had a great breakfast every day.

6

Zenia

13 Jul 2025

·

Stayed 2 nights

The staff was amazing. Never encountered any staff that was unprofessional. The gym and pool was good. There were a couple of issues with the room bathroom. The handle on the shower door was broken. The room refrigerator was not clean nor keeping anything cold. The website said free continental breakfast and pay $25 per person in the sentence. That was confusing.

10

Terry

28 Sept 2025

·

Stayed 1 night

From start to finish A plus. Lobby, bar/restaurant, outdoor facilities, room. Everything was fantastic. Definitely will return

8

Darrin

15 Sept 2024

·

Stayed 3 nights

The location was very good because it was across the street from a mall which had numerous restaurants from which to choose and good shopping.The hotel lobby was inviting. The staff at reception were not attentive the night we checked in. I knew in advance that parking was$10a night but there was no need to charge this during our stay because the lot was nearly empty each day. I think it should only be charged when the hotel is at capacity. The pool was nice but the outdoor seating is showing signs of wear and tear. Our room was small, comparing it to our room at the Marriott Marquis in Times Square NY. It was very quiet, overall comfortable not it is time to pay more attention to detail in cleaning the grout and caulking in the shower. Also, the shower is very low flow, which is not enjoyable. When we requested extra towels they came immediately and we requested a quiet room on top floor; it was granted without hesitation. The breakfast at Braise was delicious and the food we ordered from the kitchen at night was really delicious, piping hot and had the offerings we desired.

8

Behzad

27 Apr 2025

·

Stayed 1 night

It is an older property which has been uphraded very friendly staff across the street big shopping center and nice restaurants. One thing we did not like is if you are not Marriot Envoy you need to pay daily wifi rate!!! We travel a lot and we eere shocked that Marriot still operates based on 20 years ago. All hotels that we have stayed so far last two yesrs have free wifi.

10

Shatara

7 Aug 2025

·

Stayed 1 night

The pool is so pretty at night

10

Michael

24 Mar 2024

·

Stayed 2 nights

I love this property but was very disappointed that they are now charging for parking. Only Marriott guests would even use the parking lot.

8

Sadie

21 Jul 2025

·

Stayed 1 night

It was alright. The bed was not very comfortable and there were no extra pillows or blankets in the closet. I forgot contact solution and most hotels I’ve stayed at has some and they didn’t. We had to go out and get some which was disappointing. There were also loud kids running up and down the halls at 11:30 that woke us up. The bar did offer free refills on my coffee which was a nice surprise and the sitting area outside and the pool had nice lounge areas.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and common areas very clean, but reports also cite dusty or musty rooms, missed details in bathrooms and hallways, and occasional housekeeping lapses.

Related guest reviews

6

Kevin

11 Aug 2023

·

Stayed 2 nights

The area around the hotel is nice, the rooms are clean but 2 out of 3 elevators were not operating. We also had cleaning staff leave trash bags outside of our room for 24 hours and there was dirty glassware left in the hallway for the entire trip. The cleaning crew just walked by the stuff and never picked it up.

10

Tim

29 Sept 2025

·

Stayed 1 night

The room was immaculately clean, and I appreciated how accessible it was for my disability.

10

joshua

12 Nov 2023

·

Stayed 1 night

Everything was CLEAN! The staff were friendly. Walking distance to Crabtree Valley Mall. I highly recommend this hotel.

10

Nicholas

29 Nov 2025

·

Stayed 3 nights

Room was clean and the staff were absolutely wonderful!! The only minor thing was that the top sheet was not all the way secure on the bed.

4

Ashley

17 Nov 2024

·

Stayed 2 nights

Soap holder in shower was not clean. Caked up soap stuck to it. None of the outlets in the room worked. Bathroom could have been cleaned better.

6

Barbara S.

28 Dec 2025

·

Stayed 1 night

Room was worn. Dusty, and has a bad coffee maker

4

Casey

16 Jun 2025

·

Stayed 3 nights

I will be emailing you guys - The property team is so kind and the downstairs is beautiful, the rooms have dust, mold, so run down.

10

Shadari

7 Jul 2025

·

Stayed 1 night

Wonderful staff and very nice clean hotel

2

Carl

6 Feb 2025

·

Stayed 1 night

First of all, have stayed there for several years on my way to Florida this year. Went there upon opening the bed. After driving a long way, there was stains all over the competer. And dirty sheets made up in the bed. Bathroom floor was filthy clock.Drainz, and then they charged me ten dollars for parking without my permission.When I called, they said they credit it back and never did very sad add this trip

10

Casey

2 Mar 2025

·

Stayed 1 night

It was clean and convenient. The rooms were nice. The beds were comfortable. Everyone we encountered that worked at the hotel was very friendly. We enjoyed relaxing by the pool to just unwind(even though it was March). The restaurant/bar stayed open until 12:30 which was nice to grab some food late. Even though it stayed open late the bartenders were very friendly and it wasn't a loud "bar crowd". We highly recommend!! It was very relaxing but also professional.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable for many, but some feel small or dated, with firm or worn mattresses, noise from halls or events, and occasional maintenance issues; several note no in-room microwave and missing full-length mirrors in some rooms.

Related guest reviews

8

audrey

11 Feb 2024

·

Stayed 1 night

Good location. Hotel kept in goog condition. Bed hard,shower pressure had no pressure, no mirrors in room, no microwave in room. Have to go to the end of the hallway to use microwave. Tv selection limited. No movie channels but you can log into your own netflix. They also charge $10 for parking. Hate that.

8

Daphna

17 May 2024

·

Stayed 2 nights

Everything was good only would have liked a microwave on the room

6

LAUREN

21 Sept 2024

·

Stayed 1 night

I could hear everything in this hotel. I left with zero sleep from all the banging i heard. We were on the 5th floor, and I couldnt imagine what the floors below heard.

4

Steve

8 Apr 2024

·

Stayed 1 night

The rooms at this hotel are so small two people bump into each other. King bed no desk to work at sad for a Marriott @ 300 a night.

4

Natalie

16 Nov 2025

·

Stayed 1 night

No conditioner in bathroom, extremely loud. There was a party going on and screaming until 11:30pm

8

Marion

25 Jul 2024

·

Stayed 3 nights

Place was overall good however microwave should be in every room and not just the hall way more ice machine will be helpful

6

Sarah

31 Jul 2023

·

The property itself was pretty nice. However, the room we had was pretty terrible. The wallpaper was peeling in the bathroom, and in the main room. There were yellow stains on sink. However, worst of all was the bed. We woke up in pure pain, the nights we were there, and even left a day early because we could not stand sleeping on that bed anymore. It felt like we were sleeping on a piece of wood, with a thin mattress topper on top. Thankfully, during the day we had things to do, but at night we dreaded going back to the hotel. Finally, we said we had enough and left one day early to make the nine hour trip home so we could actually sleep in a comfortable bed.

4

Dawn

3 Aug 2025

·

Stayed 2 nights

The mattress on the bed was the worst I’ve ever been on. It made for a fitful night of being up & down. The room was so small I felt like I was on a cruise ship. Everything was so tight. I won’t stay there again.

10

Ellen

18 Aug 2025

·

Stayed 1 night

Clean, spacious room and walkable to the mall.

6

Judy

11 Jul 2025

·

Stayed 2 nights

Rooms old needs renovation. Mattress was too soft. Rooms view roof of building.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as warm, accommodating and responsive across front desk, engineering and bar staff. However, some report rude or inattentive interactions, slow or uneven breakfast service, overbooking/walking, and missed follow-ups.

Related guest reviews

6

Kyle

30 Nov 2025

·

Stayed 3 nights

The room was great. The staff that served breakfast seemed to ignore my wife and i. They gad a large partyy and so we didnt get our beverages for a whike

6

Kesi

31 Jul 2025

·

Stayed 2 nights

The hotel lobby and amenities were great. The bartenders, the food in the restaurants were also excellent. The young man at the front desk I believe his name was Otis was extremely unfriendly. As a Marriotts loyal member I have never come across someone at Marriott with that demeanor. The remaining staff seemed to be very nice

10

John

18 Feb 2025

·

Stayed 3 nights

We had a nice stay at this hotel. Very comfortable with excellent customer service.

2

dekesha

27 Oct 2024

·

Stayed 1 night

I’ve been a loyal Marriott Bonvoy member for years, but my recent experience at the Marriott Crabtree Hotel on October 26th was deeply disappointing. After arriving at the hotel around 10:30 p.m., I was informed that the hotel was overbooked and they had guest who refused to leave the premises, and we were "walked" to a different hotel without any prior notification. What made the situation worse was the lack of communication. As a guest, I would have expected to be informed in advance if my reservation couldn’t be honored. This would have given us time to make other arrangements, rather than showing up late at night and scrambling to find a place to stay. When we arrived at the Hampton Inn the guest did not receive adequate instructions which created more confusion and frustration. While I understand that unforeseen circumstances can arise, the way this situation was handled fell far short of Marriott’s typical standards. Being walked to a non-affiliated hotel added to the inconvenience. I hope Marriott takes this feedback seriously and improves communication in the future. This experience has left me reconsidering my future stays with the brand.

10

Clinton

3 Aug 2024

·

Stayed 3 nights

Staff was very friendly and courteous. The sofa had a stain on it. Called the front desk and they immediately put us in another room.

6

Sonay

5 Aug 2024

·

Stayed 2 nights

A lot of the staff are very rude, there is no overflow parking for events. So if there is an event going on at the hotel, your screwed. Also, you have to pay for parking, breakfast and no late check out was given.

6

Kevin

21 Nov 2024

·

Stayed 2 nights

The property and room was great.. My only issue is that I forgot my electric toothbrush with the case and all. I called them the next day and was transferred to housekeeping and immediately got a voicemail. I left a message and the whole day went by without a return call. Called back the next day to have someone rush me off the phone saying they didn’t find it. So my point is you’re just throwing away a big white case that you find in the bathroom and don’t think it could be something important left behind? Not good!

10

Keona

21 Jul 2025

·

Stayed 3 nights

Despite a piece of a valve breaking in my room, this stay was excellent for me. Even with the break, I went to the front desk and they IMMEDIATELY sent an engineer to my room to fix the problem. The staff was courteous and the facility was clean. Even doing laundry was convenient. I would highly recommend this hotel, especially if you are out of state. It is located in an area that still alllows you to do different things in Raleigh and not have to travel 30+ minutes for activities.

10

Marilyn M

24 May 2023

·

Stayed 1 night

Staff was friendly, courteous, respectful, and very helpful. The room was clean, had plenty of towels, and spacious. I love the fact that all rooms had showers instead of tubs. I didn’t have to worry about the difficulty I have getting in and out of a tub. I enjoyed my stay and I would recommend this hotel. I will book again in the future

10

Jane

15 May 2023

·

Stayed 2 nights

The staff was amazingly kind and helpful… best staff all around from the front desk, to bar, to room service.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Across from Crabtree Valley Mall and close to restaurants and highways, making it easy to get around; some guests walk to shopping and dining. Handy for airport access.

Related guest reviews

10

Tyshanda

14 Aug 2023

·

Stayed 2 nights

Good location.

10

Jeff

18 Aug 2024

·

Stayed 1 night

Hotel staff was excellent, great location for restaurant and shopping options with easy access to highways

10

Antonio

14 Jun 2025

·

Stayed 1 night

Excellent check in and very nice ambiance. Proximity to restaurants and shopping.

8

Kevin

14 May 2024

·

Stayed 1 night

Across from a mall, short trip by Uber to airport

10

Daerina

30 Nov 2024

·

Stayed 6 nights

The convenience of getting to shopping mall and restaurants from hotel!

10

Grace

2 Sept 2024

·

Stayed 1 night

This was the perfect place to stay for a quick overnight. Very clean and comfortable with an upscale vibe, accessible parking, and very friendly staff. Very close to the airport but no airport noise!

10

Jennifer

2 Sept 2024

·

Stayed 1 night

Very close to the Crabtree mall and great location !

10

Rachel

14 Apr 2025

·

Stayed 1 night

This property is clean, quiet and comfortable Near lots of restaurants. I highly recommend this hotel.

10

Pamela

17 May 2025

·

Stayed 1 night

Perfect across from mall could walk

10

Ellen

18 Aug 2025

·

Stayed 1 night

Clean, spacious room and walkable to the mall.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Bar and restaurant earn positive feedback for drinks and meals, and some enjoy a good breakfast. Experiences vary, with buffet not always available, limited or lackluster breakfast options at times, occasional cold food, and prices that can feel high.

Related guest reviews

10

Frances

24 Feb 2025

·

Stayed 1 night

Clean Convenient as it was hosting the dance competition we were attending Food from restaurant was good but a little pricey.

6

Kesi

31 Jul 2025

·

Stayed 2 nights

The hotel lobby and amenities were great. The bartenders, the food in the restaurants were also excellent. The young man at the front desk I believe his name was Otis was extremely unfriendly. As a Marriotts loyal member I have never come across someone at Marriott with that demeanor. The remaining staff seemed to be very nice

10

Holly

17 Mar 2025

·

Stayed 2 nights

We were booked on the concierge floor and were supposed to have continental breakfast available in the lounge in that floor. The lounge was closed but the hotel gave us vouchers to use in the restaurant, so we had a great breakfast every day.

8

Darrin

15 Sept 2024

·

Stayed 3 nights

The location was very good because it was across the street from a mall which had numerous restaurants from which to choose and good shopping.The hotel lobby was inviting. The staff at reception were not attentive the night we checked in. I knew in advance that parking was$10a night but there was no need to charge this during our stay because the lot was nearly empty each day. I think it should only be charged when the hotel is at capacity. The pool was nice but the outdoor seating is showing signs of wear and tear. Our room was small, comparing it to our room at the Marriott Marquis in Times Square NY. It was very quiet, overall comfortable not it is time to pay more attention to detail in cleaning the grout and caulking in the shower. Also, the shower is very low flow, which is not enjoyable. When we requested extra towels they came immediately and we requested a quiet room on top floor; it was granted without hesitation. The breakfast at Braise was delicious and the food we ordered from the kitchen at night was really delicious, piping hot and had the offerings we desired.

10

Noah

21 Jul 2025

·

Stayed 3 nights

Staff were very friendly, excellent bar service

8

Renée

17 Jun 2025

·

Stayed 1 night

clean, convenient , great breakfast buffet

10

Roosevelt

10 Jul 2024

·

Stayed 1 night

The hotel was great. Our only disappointment was breakfast. They didn't offer the buffet, so the waitress we had was terrible. (Oomie)she had a horrible disposition and it seemed as if only with oir table. Our food came cold, she never acknowledged us when we tried speaking with her,and her overall aura was very ugly.

8

Sabrina

25 Jul 2025

·

Stayed 2 nights

The beds in the double rooms are not true to size. Although usually prepared well, some breakfast items have no taste.

8

Kedron

4 Sept 2023

·

Stayed 4 nights

The menu options for breakfast at the restaurant inside the hotel are very lackluster.

10

Casey

2 Mar 2025

·

Stayed 1 night

It was clean and convenient. The rooms were nice. The beds were comfortable. Everyone we encountered that worked at the hotel was very friendly. We enjoyed relaxing by the pool to just unwind(even though it was March). The restaurant/bar stayed open until 12:30 which was nice to grab some food late. Even though it stayed open late the bartenders were very friendly and it wasn't a loud "bar crowd". We highly recommend!! It was very relaxing but also professional.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$197
February	US$214
March	US$273
April	US$182
May	US$215
June	US$212
July	US$208
August	US$193
September	US$216
October	US$277
November	US$180
December	US$201

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $187
20 $198	21 $262	22 $309	23 $262	24 $198	25 $187	26 $187
27 $161	28 $214	29 $281	30 $281

Su	Mo	Tu	We	Th	Fr	Sa
				1 $234	2	3 $318
4 $162	5 $216	6 $356	7 $365	8	9 $279	10 $262
11 $162	12 $207	13 $281	14	15 $224	16 $187	17 $187
18 $162	19 $252	20 $1,085	21 $262	22 $262	23 $187	24
25 $162	26 $225	27 $262	28 $287	29 $961	30 $187	31 $187

Raleigh Marriott Crabtree Valley

Prices for Raleigh Marriott Crabtree Valley

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Balcony

Concierge Room, Room, 1 King Bed

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds, Balcony

Guest reviews of Raleigh Marriott Crabtree Valley

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Raleigh Marriott Crabtree Valley

Prices for upcoming dates