Book on Vio
Filter by:
Guest reviews
8.4
Very good
Based on 1,002 verified reviews
Who stays here?
Business
10%
Couple
26%
Family
40%
Group
6%
Solo
16%
What guests think
AI-generated summary based on recent guest reviews
At Comfort Suites Hanes Mall, travelers frequently praise the friendly staff, clean and spacious rooms, and convenient location near I-40 and shopping, while noting mixed breakfast impressions, spotty Wi-Fi, and ongoing maintenance issues including pool closures and a dated exterior.
Read moreWas this helpful?
8
Anita
2 weeks ago
·
Stayed 1 night
Fine hotel. Clean and easy parking.
Fine hotel. Clean and easy parking.
10
Jennifer
3 weeks ago
·
Stayed 1 night
Everything was clean the rooms were very comfortable
Everything was clean the rooms were very comfortable
6
Edith
13 Apr 2026
·
Stayed 1 night
Parking was good and easy. Biggest complaint is the window shades were flimsy and did did not block the light from the parking lot. The room was light all night preventing sleeping.
Parking was good and easy. Biggest complaint is the window shades were flimsy and did did not block the light from the parking lot. The room was light all night preventing sleeping.
8
Karen
6 Apr 2026
·
Stayed 4 nights
Check-in was very easy, and Karen at the desk was very friendly. The place was clean, even in the stairwell. My favorite part of the room is the heat/cool unit was quiet so I didn't have to increase TV volume every time it came on. A wasp got into the room somehow and my call for help was answered promptly. It was very quiet in the room. I've stayed in a nearby fancier hotel and could hear snoring from the room next door. The only sounds we heard at Comfort Suites came from the hallway near our door. We were near the elevators and didn't hear anything near them. The refrigerator was quiet. The room has a shelf for charging devices but the plugs didn't work. The clocks didn't have the correct time. We couldn't figure out how to turn the headboard light on (not important enough for us to ask). There are nice wall lamps between the beds for light, and there are reading lights there also. There is a light on the hairdryer that can serve as a dim nightlight while in there. On our last morning there, we saw people's waffles were sticking in the waffle iron. Breakfast staff helped get a waffle out, but we never saw any effort to stop the sticking, like spraying with a non-stick product. We didn't get a waffle. Daily were biscuits that tasted slightly sweet to me; gravy; sausage paddies; eggs. The appearance of the eggs changed. I saw them twice. One day they tasted fine, but looked like they were cooked like pancake batter squirted out to make them thin and round
Check-in was very easy, and Karen at the desk was very friendly. The place was clean, even in the stairwell. My favorite part of the room is the heat/cool unit was quiet so I didn't have to increase TV volume every time it came on. A wasp got into the room somehow and my call for help was answered promptly. It was very quiet in the room. I've stayed in a nearby fancier hotel and could hear snoring from the room next door. The only sounds we heard at Comfort Suites came from the hallway near our door. We were near the elevators and didn't hear anything near them. The refrigerator was quiet. The room has a shelf for charging devices but the plugs didn't work. The clocks didn't have the correct time. We couldn't figure out how to turn the headboard light on (not important enough for us to ask). There are nice wall lamps between the beds for light, and there are reading lights there also. There is a light on the hairdryer that can serve as a dim nightlight while in there. On our last morning there, we saw people's waffles were sticking in the waffle iron. Breakfast staff helped get a waffle out, but we never saw any effort to stop the sticking, like spraying with a non-stick product. We didn't get a waffle. Daily were biscuits that tasted slightly sweet to me; gravy; sausage paddies; eggs. The appearance of the eggs changed. I saw them twice. One day they tasted fine, but looked like they were cooked like pancake batter squirted out to make them thin and round
6
DeMera
6 Apr 2026
·
Stayed 1 night
The building needs an update. The ceiling light didn’t work properly in the room. Kept flickering on and off. Killed a roach in the bathroom. Couldn’t use the ironing board because it was broken. One of the towels had a long piece of hair that was impossible to miss hanging out of the sides of the folded towel. The beds were comfy
The building needs an update. The ceiling light didn’t work properly in the room. Kept flickering on and off. Killed a roach in the bathroom. Couldn’t use the ironing board because it was broken. One of the towels had a long piece of hair that was impossible to miss hanging out of the sides of the folded towel. The beds were comfy
200 Capitol Lodging Court, Winston-Salem, North Carolina, United States of America
Location
When you stay at Comfort Suites Hanes Mall in Winston-Salem, you'll be in the business district, within a 15-minute drive of Hanes Mall and Wake Forest University. This hotel is 1 mi (1.7 km) from Wilkes Regional and 1.6 mi (2.6 km) from Novant Health Medical Park Hospital.
More location infoProperty policies
Have a question?
Instant AI responses are based on hotel information
Similar properties