Best Western Plus Hanes Mall

The hotel's appearance was somewhat beat up and needs updating. In my room

Not so clean. Faucet in room was loose. No breakfast as the plumber was coming later...

I’ve stayed at this property for over a decade due to its location and because it’s a chain hotel, I thought I could count on a minimum standard. Not so. The place is in severe decline. My friend and I had 2 rooms for 7 days each and.. - we had tepid to cold showers everyday. - flood in breakfast area from ceiling leak. - filthy elevators - followed by man with broom and dustpan onto elevator asking for tips. The front desk could see him clearly. We felt very uncomfortable. - taped down carpet by elevator on 4th floor - we talked with front desk personnel and a manager with nothing but a “sorry”. This place is a horrible representation of a Best Western Plus hotel.

Front desk was wonderful and professional. I had a very late check in about 2:30am they stayed in communication with me and the process was smooth and they were very polite helping in the morning thank you would definitely stay again

Breakfast was not great. Everything else was okay. Fitness room is good.