Name: Holiday Inn Express & Suites
Address: 3348 Cerrillos Road, Southside, Santa Fe, New Mexico, United States of America, Santa Fe, Santa Fe County, US
Price range: US$116–US$330 per night
Rating: 8.63

What guests think

At Holiday Inn Express & Suites, travellers consistently note clean, comfortable rooms, friendly staff, and a hot breakfast with good variety, while a minority report inconsistent service and occasional maintenance problems that affected parts of their stay.

Location is convenient to Santa Fe attractions and Meow Wolf, but several guests found the property hard to locate or noted a somewhat sketchy surrounding area and dim or limited exterior signage. Facilities include an indoor pool, hot tub, and small gym, though guests mentioned closures, cold water, cleanliness concerns, and a broken treadmill at times. Housekeeping and room upkeep are generally solid, yet isolated complaints cite odors, drainage problems, worn furnishings, and noise from thin walls. Expect a clean, comfortable stay with a popular breakfast, but check facility status and directions before arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular but inconsistent, with reports of cold water, closures, and cleanliness issues; the treadmill was broken at times. Parking is free and convenient, and occasional elevator outages were noted.

Related guest reviews

8

Bryan

28 Mar 2025

·

Stayed 1 night

Decent place, not great. Friendly staff, but crowded, dirt pool and hot tub. Room was fine but we could hear the people next door.

10

Justine

28 Sept 2025

·

Stayed 1 night

The pool was nice and clean and our room was too. The staff were very hospitable and the room was spacious and comfortable.

6

amber

20 Apr 2024

·

Stayed 1 night

The room was nice and had a closet and fold out couch, microwave and fridge. There was plenty of room for our family of 5. The bummer was that the a/c was broken so we had to get an employee to open the small window which helped the temperature enough so we could sleep The indoor pool was a little too cold but the hot tub was soooooo hot I could barely get in it. The paint on the floor around the pools was coming off so we had paint chips stuck to ourselves. The staff was very friendly I just wish the pool area had been a bit nicer. I thought the price was a bit high but it's Santa Fe

8

Paul E

20 Jul 2025

·

Stayed 3 nights

We liked the easy access to Santa Fe, and the free parking and breakfast. Elevator bell was too loud.

6

Alexander

26 Sept 2025

·

Stayed 3 nights

The pool said it was heated but it was cold. Staff was hit or miss.

10

Michelle

7 Mar 2025

·

Stayed 1 night

The manager who checked us in was amazing and kind to our son. Our room was very nice, and we slept well. The hotel has a great indoor pool and hot tub. We had a good breakfast and were on our way.

6

Tamara

6 Apr 2024

·

Stayed 2 nights

The elevator was out of order, due to new parts being installed. My room was on the 3rd floor, so I had to hike up and down the stairs. I did ask for a 1st floor room, but the front desk said they were all taken and the 2nd floor as well. I tripped and fell on the landing between the 2nd and 3rd floors and had to ice my knee that I fell on several times before I checked out. The room was great and very clean. The egg and cheese omelets in the breakfast room were terrible, but the pancake machine was great.

8

Dennis

9 Apr 2024

·

Stayed 4 nights

We needed an extra chair and the gentleman at the front desk (tall, with an argyle sweater vest) was very helpful. The room was a little musty though very clean. All the staff were great. There was a door without a lock coming into the swimming pool from the outside, creating a security risk. Also, the elevator was not working and there was no warning.

10

Bobbi

16 Oct 2025

·

Stayed 1 night

We loved that the breakfast had green chile. The room was clean and quiet. The kids enjoyed swimming the pool was warm.

4

Clorissa

3 Feb 2025

·

Stayed 3 nights

The manager was never available in my 4 day stay, the staff never followed up with me on none of the issues that I mentioned, the pool and hot tub was NOT available during my entire 4 day visit

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Cleanliness

Overall cleanliness earns strong praise for rooms and common areas, though a few guests reported lapses like odors, stained furniture, moldy shower curtains, or drainage issues.

Related guest reviews

10

Justine

28 Sept 2025

·

Stayed 1 night

The pool was nice and clean and our room was too. The staff were very hospitable and the room was spacious and comfortable.

10

Alejandro

14 Oct 2025

·

Stayed 3 nights

Awesome very clean

6

Eva

14 May 2023

·

Stayed 1 night

The room was clean, staff was very nice. Complaint we have is that our room smelled like urine when we opened the door. I told the front desk when we went out and they said they would spray deodorizer but when we came back it smelled the same.

10

Clair

8 Aug 2025

·

Stayed 3 nights

Nice room very clean and comfortable. Breakfast was nicer than most hotels. Staff was friendly and helpful.

10

Regina

2 Dec 2025

·

Stayed 2 nights

The staff was very kind, the rooms were clean, the breakfast was good, and there were healthy choices.

10

Patricia

3 Nov 2025

·

Stayed 1 night

We arrived a couple of hours early than expected and were allowed to check in after a brief wait. Everyone was very courteous, friendly and accommodating. The room was clean, inviting and quiet. The buffet breakfast was more than what we expected and had a variety of options. Fresh brewed coffee was available at all times. We will return to this hotel when we travel to Santa Fe again.

10

Dianna

2 Sept 2025

·

Stayed 1 night

Room was very clean. Bed was quite comfortable and had 2 type pillows, soft and medium. The free breakfast was very good.

8

Angela

29 Sept 2025

·

Stayed 1 night

We had just come from another Holiday Inn Express property the night before that was very nice. This property showed more age and the furniture placement was a bit awkward. The couch had a lot of stains on it. Aside from that, it was a comfortable and fairly nice place to stay. I would stay there again.

4

Charlie

22 Jan 2024

·

Stayed 1 night

shower curtain was moldy and sink didn't drain quickly

6

JEANETTE

10 Nov 2024

·

Stayed 1 night

The room was very roomy and modern. However, the beds were somewhat comfortable. The pillows were softer than the bed oddly enough. The main issue was the tub. Once my son took a shower, the drain backed up and nasty looking water with debris came up from the drain. After he got out of the shower hurriedly, the water level rose to over halfway. It was very disgusting and tainted our view of the hotel. I doubt we’ll return after that occurred.

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Rooms

Rooms are generally spacious and comfortable with good beds and quiet for many; some note dated layouts, thin walls, noisy fans, or occasional A/C and TV streaming issues. Wi‑Fi information or availability was unclear or lacking in a few stays.

Related guest reviews

10

Justine

28 Sept 2025

·

Stayed 1 night

The pool was nice and clean and our room was too. The staff were very hospitable and the room was spacious and comfortable.

4

Edward

20 Nov 2024

·

Stayed 1 night

There was no wi-fi.

6

amber

20 Apr 2024

·

Stayed 1 night

The room was nice and had a closet and fold out couch, microwave and fridge. There was plenty of room for our family of 5. The bummer was that the a/c was broken so we had to get an employee to open the small window which helped the temperature enough so we could sleep The indoor pool was a little too cold but the hot tub was soooooo hot I could barely get in it. The paint on the floor around the pools was coming off so we had paint chips stuck to ourselves. The staff was very friendly I just wish the pool area had been a bit nicer. I thought the price was a bit high but it's Santa Fe

8

Piriya

2 Apr 2024

·

Comfortable stay, room is clean but not soundproof at all. I can hear all neighbors and other people talking, especially the room above me having kids running around till late night and again early in the morning. The area around hotel also a little bit shady.

10

Jack

3 Sept 2025

·

Stayed 4 nights

This was a nice place to spend a week. The breakfast was good everyday the bed was comfortable and the room was spacious. The only thing missing was a table and chairs to make it comfortable to sit and visit around. It was a little hard to find since the sign advertising its location is set back from the main road. We would return here if we come to Santa Fe again.

10

Kendra

24 Apr 2024

·

Stayed 2 nights

Nice hotel. The room was large and it was very clean. They had a good breakfast with a lot of choices. I was a woman alone and felt very safe.

10

Wayne

26 Feb 2024

·

Stayed 1 night

Only stayed one night but the room was very updated and the location was perfect for our needs.

10

hanna

29 May 2025

·

Stayed 1 night

Everything was great but the fan was loud and kind of disturbing . We had hard time sleeping 😞

6

Juliana

5 May 2025

·

Stayed 2 nights

The streaming service on the TV was not working and not resolved. I was not given a receipt for my stay.

8

Leslie

27 Mar 2025

·

Stayed 1 night

The hotel is clean and the staff is friendly. It’s what you expect from a limited service hotel. The walls are a little thin, we heard people talking during the night and early in the morning.

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Service

Staff are widely praised as friendly, helpful, and accommodating, with shout‑outs to front desk team members. However, several guests reported curt or unhelpful interactions, slow problem resolution, or housekeeping disturbances despite do‑not‑disturb signs.

Related guest reviews

10

Gil

8 Apr 2025

·

Stayed 1 night

The staff at the Holiday Inn were very helpful and very friendly! Definitely plan on staying here again. I had to spend an extra day in the area and I re-booked on a third party app, the manager made it so I could just stay in the room I was already in, she was on it and I really appreciated all the effort the entire staff did for me. Great group of people. Room was clean, bathroom was clean and both towels and sheets were clean, always a big plus. Breakfast was good, love the cinnamon rolls!! I highly recommend this Holiday Inn if you are hang around Santa Fe!!

10

Gil

7 Apr 2025

·

Stayed 1 night

The customer service at this Holiday Inn is top notch!!! They are one of the best group of people I have had the pleasure to meet. Room was clean, bed was comfortable and the sheets and towels were clean. Definitely will stay here again

6

Angelica

24 Sept 2024

·

Stayed 1 night

The lady that checked me in was very rude. I walked in and she was having a conversation with someone else, looked at me and said “Is there something you need?” Bathtub didn’t drain when we used the bathtub since maintenance was gone not much we could do. Night time we took our children to get a snack for the snack bar and the gentle men told us “it would be cheaper if you just went to Walgreens or cvs” we didn’t appreciate that at all

10

Kayla

3 Sept 2025

·

Stayed 2 nights

The front desk staff was very friendly and helpful.

4

Michael

6 Aug 2024

·

Stayed 1 night

I travel quite a bit by car between Denver and Scottsdale, so I often choose Santa Fe to layover. I booked this hotel last minute & when I pulled into the parking lot, I realized I had stayed here before. HIE is usually a safe bet so didn’t think much of it. The hotel was fine, desk & check in fine, breakfast…meh. After I ate, I went back to my room for a quick shower & checkout. I put the “Resting” or “Do not disturb” sign on the door & showered & sat on the bed nude to dress. All of a sudden, without a knock or announcement, the maid came charging in after using her passkey and wash shocked to see me! I yelled, “READ THE F’ING SIGN!!” I then realized that the same type of thing happened LAST time I stayed here. And yep, I checked, there was my review that I posted on Feb. 2nd (?) 6 months ago with the title, “They need to TRAIN THEIR HOUSEKEEPING STAFF BETTER. Unbelievable. Yes, I should have used the top lock, that was my mistake but I was in a hurry & never dreamed that someone would just charge-in without a knock or announcement. I made the desk clerk read my prior review. You can be assured that I will find someone in charge, regionally, to show this terribly managed hotel.

6

Brianna

14 Dec 2025

·

Stayed 1 night

The front desk receptionist that was working 12/11 @ 11pm was not friendly AT ALL. Wouldnt even speak loud enough to be heard, and had to ask him tonrepeat himself several times. He very clearly hates his job, which is terrible because this was a really bad first impression of this hotel chain. Breakfast was good. The little omelets were good with the green chilis. The pancakes were good, a little chewy but good flavor. The potatoes seemed undercooked as they were slightly hard, good if you dipped them in a little syrup. Cinnamon rolls were delicious, kinda fall apart and super sweet but good flavor.

10

Lisa

15 Jul 2025

·

Stayed 4 nights

The staff at this hotel was personable, helpful, and warm. They accommodated all my requests with a smile. I would stay here any time! The location was ridiculously convenient; I would often swing by to grab some coffee on the way to my next activity. Fabulous!

2

Marjorie

14 Oct 2024

·

Stayed 1 night

We went to check in 1/2 hour early, and were rudely sent away, even though we had a medical condition to deal with. Not accommodating at all. Very Rude Manager.

10

Angel-Marie

7 Feb 2024

·

Stayed 1 night

I was traveling for a serious family emergency, not for pleasure. The staff went above and beyond! I have never stayed somewhere before where the staff was so attentive and supportive.

10

Timothy

25 Feb 2024

·

Stayed 1 night

Beautiful facilty. Front desk person, Saul, was courteous, helpful, knowledgeable, and patient,

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Location

Location is convenient to Santa Fe sights and Meow Wolf with easy driving access, though the property sits back from the main road. Several guests found it hard to locate or noted a somewhat sketchy area and limited walkability.

Related guest reviews

10

Joseph

8 Dec 2024

·

Stayed 1 night

Great breakfast. Location is behind the street, so getting into the parking lot is a bit tricky. Other than that, everything is great.

8

Mingjiang

9 May 2024

·

Stayed 1 night

Convenient location.

10

Charles

11 May 2024

·

Stayed 1 night

Very convenient, close to everything

8

Elizabeth

26 Apr 2024

·

Stayed 1 night

Loved that the property is quiet - set back from the street. Location made getting around easy.

8

Ricky

21 Dec 2024

·

Stayed 1 night

This was the hardest to find hotel I've ever stayed. It would be so helpful to say, "Directly behind Denver Mattress on the right hand side of Cerillo Ave. if you are coming from I-25". By the time we found this hidden hotel, we were saying bad words, but once we checked in it was nice.

10

Matthew

30 Dec 2024

·

Stayed 1 night

A quick drive from downtown and Plaza shopping but at a fraction of the cost! Clean and updated accommodations and a well-stocked breakfast too. Down the main thoroughfare from Meow Wolf!

10

PATRICK

26 Sept 2023

·

Stayed 1 night

Nice staff, good location

8

Paul

26 Sept 2023

·

Stayed 2 nights

My wife and I stayed at HIE in Sante Fe for a few nights. The hotel and our room was clean and comfortable and the staff was very friendly; the bathroom was a little worn though quite fine. The location is decent, although there are a number of homeless people walking on the main roadway which is a bit uncomfortable if you walk in the early mornings. This was our first time in Sante Fe and it was awesome. I do recommend this hotel.

10

James

18 Mar 2025

·

Stayed 2 nights

Short distance from places we wanted to visit.

6

John

27 Mar 2023

·

Stayed 1 night

Not a great location

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Dining

Breakfast is frequently praised for variety and taste—especially cinnamon rolls and green chile options—though some guests found items lukewarm, ran out early, or wished for more fresh fruit and dietary options.

Related guest reviews

8

Njaimeh

30 Aug 2025

·

Stayed 4 nights

Kind staff, clean and quiet room, good location. I only wish there were more dairy free milk options and gluten free options for breakfast.

10

Carol

27 Aug 2025

·

Stayed 1 night

My husband loved the breakfast! The green chile beef spice that was added to scrambled eggs were absolutely delicious! He was impressed! That does not happen to him!

4

Julie

21 Jul 2024

·

Stayed 3 nights

For the money, this place was terribly disappointing. We stayed 3 nights. Day 2, they were out of breakfast (eggs, bacon, sausage, biscuits), before 8:30 am. We had to beg for a roll of toilet paper, since our restroom had very little when we got there. The pool was nasty as seen in photo. I’m guessing a health risk.

8

Cynthia

6 Jun 2023

·

Stayed 1 night

I love the breakfast buffet especially the pancake maker that is awesome

10

William

27 Nov 2024

·

Stayed 1 night

Super clean, like new, great breakfast.

6

Brianna

14 Dec 2025

·

Stayed 1 night

The front desk receptionist that was working 12/11 @ 11pm was not friendly AT ALL. Wouldnt even speak loud enough to be heard, and had to ask him tonrepeat himself several times. He very clearly hates his job, which is terrible because this was a really bad first impression of this hotel chain. Breakfast was good. The little omelets were good with the green chilis. The pancakes were good, a little chewy but good flavor. The potatoes seemed undercooked as they were slightly hard, good if you dipped them in a little syrup. Cinnamon rolls were delicious, kinda fall apart and super sweet but good flavor.

8

Barry

21 Oct 2025

·

Stayed 2 nights

Not many healthy breakfast options - would have liked to see more fresh fruit such as strawberries and blueberries. General quality of hot items and baked goods was poor.

10

Peggy

22 Sept 2024

·

Stayed 1 night

Best breakfast ever

10

Bobbi

16 Oct 2025

·

Stayed 1 night

We loved that the breakfast had green chile. The room was clean and quiet. The kids enjoyed swimming the pool was warm.

10

Dianna

2 Sept 2025

·

Stayed 1 night

Room was very clean. Bed was quite comfortable and had 2 type pillows, soft and medium. The free breakfast was very good.

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Month	Average price
January	US$101
February	US$112
March	US$133
April	US$128
May	US$144
June	US$162
July	US$166
August	US$204
September	US$180
October	US$195
November	US$118
December	US$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $256
20 $171	21 $186	22 $190	23 $208	24 $180	25 $227	26 $228
27 $121	28 $226	29 $201	30 $195

Su	Mo	Tu	We	Th	Fr	Sa
				1 $205	2 $302	3 $234
4 $254	5	6	7 $298	8 $303	9 $318	10 $330
11 $236	12 $221	13 $216	14 $219	15 $270	16 $268	17 $242
18 $160	19 $200	20 $200	21 $144	22 $204	23 $224	24 $192
25 $139	26 $147	27 $171	28 $160	29 $147	30 $128	31 $116

Holiday Inn Express & Suites

Prices for Holiday Inn Express & Suites

Monthly average prices

About this property

Location

Room options

Standard Room

Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Standard Room, 1 King Bed

Suite, 1 King Bed, Accessible (Communication Accessible)

Suite, 1 King Bed, Accessible (Communication, Roll-In Shower)

Suite, 1 King Bed (Bath Shower Combo)

Suite, 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Communication)

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

Guest reviews of Holiday Inn Express & Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites

Prices for upcoming dates