Name: Hotel Inn Santa Fe
Address: 3011 Cerrillos Road, Southside, Santa Fe, New Mexico, United States of America, Santa Fe, Santa Fe County, US
Price range: US$56–US$134 per night
Rating: 6.78

What guests think

At Hotel Inn Santa Fe, reviews describe an older, no‑frills property with mixed upkeep: some guests found very clean rooms and helpful staff, while others reported worn facilities and maintenance problems affecting comfort and reliability.

Rooms are generally spacious but can feel bare, with inconsistent amenities like fridges, microwaves, or working TVs, and several reports of hard mattresses, thin walls, and occasional odors. Facilities are limited or out of service for many: the pool is often drained, there is no elevator, some exterior doors and ice machines don’t work, and the small gym has minimal equipment. Staff are frequently described as friendly and accommodating, though a number of guests encountered slow responses or discourteous interactions. The location is convenient to Meow Wolf and major roads, but the immediate area feels sketchy to some, so expect a basic, budget-level stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic with several outages: the pool is often drained/closed, there’s no elevator, some exterior doors and ice machines don’t work, and the small gym has limited equipment.

Related guest reviews

6

Marije

22 Sept 2024

·

Stayed 4 nights

The hotel is older and obviously struggling. The carpets throughout the hotel (halls, room) is full of spots and bumpy to walk on. The ceiling panels on second floor look like they might be coming down. There is no breakfast, while that was part of the offer and swimming pool is empty. Was excited to be using the (small) fitness room, however it only contained a couple of weight machines, no treadmill or bike as I had hoped. Most importantly, the bed was not very comfortable: I finally slept the fourth night because I was so exhausted. What saved the experience is the lower price (comparatively), the coffee downstairs is good, the room was exceptionally clean and the staff is very helpful and friendly. But there is only so much staff can do; at some point management actually have to do some serious upkeep to improve the experience.

4

Gary

19 Sept 2025

·

Stayed 2 nights

Overall it was fine for my needs and a quick stay. Pros: Room was clean. Staff was nice. Cons: The exterior door at the back of the hotel nearest my room was broken. This was mirrored in the two non-electronic security locks on the interior of my door both being broken as well. The fridge didn't work, the curtain rod was coming off on the left side. The "seasonal" pool was completely drained despite the weather being very hot in mid-september as expected No breakfast or even coffee provided.

4

jeff

17 Oct 2025

·

Stayed 1 night

The entry doors were broken except the lobby entrance and one other side entrance. There was no refrigerator, microwave, or blow dryer. The staff was nice. Other than that a poor experience.

10

Dennis

4 Jul 2025

·

Stayed 7 nights

Room and bathroom are very spacious, well-maintained, updated, upgraded. For guests interested in the fitness room, there was no cardio machine and weight-lifting equipment could be improved. Also wish there was a guest laundry.

8

Dale

22 Aug 2025

·

Stayed 1 night

Pool area had been closed for years

4

Melissa

15 Sept 2025

·

Stayed 1 night

This hotel misrepresented itself 1. The back door was broken and often left propped open making for an unsafe environment 2. The room smelled like someone had smoked a pack of Camels in the room I had to request a new room 3. The new room was barely passable. There were lights that did not work, couldn’t take a bath because there was no stopper, the bed was uncomfortable and the pillows were unbearable 4. A guest on the neighboring room ranted and railed into the wee hours of the morning and the front desk never picked up the phone when we called 5. The ice machine was broken on the second floor, and the railings were unsafe o. The stairs

8

Dee

21 Sept 2025

·

Stayed 2 nights

Friendly staff. Gym. Microwave and mini fridge. Interior corridors with cameras.

6

Carol

12 Jul 2025

·

Stayed 1 night

Building maintenance was poor-broken doors, unsafe stair railing, no elevator, weeds surrounding property.

6

Andrew Eric

17 Oct 2025

·

Stayed 2 nights

Room was ok. No refrigerator. Glad I didn't wanna go swimming cause the pool was scary. No elevator. Good room for sleeping

6

David

10 Sept 2025

·

Stayed 1 night

Older, interior corridor hotel. Side door they had us enter was about the worst hotel entry I’ve seen. Room was ok. TV didn’t work until we had them come and fiddle with it. View out the window was of an empty pool with weeds growing everywhere.

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Cleanliness

Cleanliness feedback is mixed: many guests report very clean rooms, while recurring comments cite stained or musty carpets, odors, and occasional lapses like dirty linens or missing towels.

Related guest reviews

10

Troy

30 Dec 2025

·

Stayed 1 night

Very clean

2

Danlei

28 Sept 2025

·

Stayed 2 nights

towels and bedding are all not clean. hair dryer not functioning. rug dusty

8

Anne

10 Oct 2024

·

Stayed 1 night

Everything was clean and comfortable. It just had a rancid smell… perhaps it was the carpets that were quite old. I’d stay again for the price. I just opened a window.

8

Joshua

29 Oct 2025

·

Stayed 1 night

I was able to conveniently secure the room last minute and the staff was friendly. But of course it was very cheap and the hallway carpet in the room was covered in questionable stains.

2

Destiny

27 Dec 2025

·

Stayed 1 night

The room was very disgusting. The mattress itself was dirty from previous people. The room has holes in the walls with broken towel racks. Stains all over the carpets and walls. Will not be staying here again.

6

Debbie

19 Sept 2025

·

Stayed 1 night

The room was clean, the refrigerator had been removed, the coffee pot was broken, the bathtub had no stopper. The bath towels were small and not soft and only 2 of them.

8

Ann

23 Dec 2025

·

Stayed 1 night

It worked room and bath very clean. Didn't have a stopper so no bath for me. Garbage outside can be off-putting, but you can tell they are working on the property.

4

Teresa

18 Aug 2025

·

Stayed 2 nights

the pictures are NOT at all what this hotel looks like, at least in our room, the carpet is filthy and so dated, we had no shower curtain in our bathroom, the hallways and stairwells filthy. the cost was affordable but as the saying goes " you get what you pay for"

8

Donna

19 Dec 2025

·

Stayed 1 night

had everything I needed. Comfy bed, full length mirror, iron and ironing board, microwave and coffee maker, lots of hot water, good climate control. Everything was clean and staff was nice

2

Meenu

5 Aug 2024

·

Stayed 1 night

Very dirty bedsheets. Requested twice to change, took pics but no one bothered to come to change! Rooms have a filthy smell and if you are non smoker, it’s hard to breath in with doors closed

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Rooms

Rooms are generally spacious but sparsely furnished, with inconsistent in‑room amenities (e.g., fridges, microwaves, working TVs). Comfort and noise vary, and several guests found mattresses hard and walls thin.

Related guest reviews

6

Theresa

6 Sept 2025

·

Stayed 1 night

The WALLS ARE THIN U CAN HEAR EVERYTHING amd HOUSEKEEPING CAM EARLY THE NEXT MORUNG AROUNF 9

6

Michael

4 Jun 2024

·

Stayed 1 night

The mattresses are beyond needing replaced - they are hard as rocks and you can feel the springs - so bad we had to bring in our camp sleeping pads and put them on the bed to sleep :( Everything else good - very basic property but that is what we expected...

4

Katrina

14 Oct 2025

·

Stayed 2 nights

This place has the potential to be amazing. The room was VERY spacious and had plenty of seating areas. If renovation and proper housekeeping (along with staff attitudes) took place, this would be worth staying at again. The check in process was easy but the guy was very stern and lied to us about entry into the building. We arrived after 10, and was given a choice for a room without a TV or without a mirror, because all the good rooms were sold to those that arrived earlier. We drove to the back of the building where our room was located and could not get into any of the entry doors. We had to walk on the outside to the front of the building to get in. The linens were clean, but there were nail clippings on the floor, food in the fridge and toilet paper roll and trash behind the bathroom door. The sink faucet was floppy and dripped water all over the counter. Our socks were filthy from walking on the dirty carpet. The bed is hard as a rock. There is no bedbug protector on the mattress and the mattress itself was incredibly gross and aged. I do not plan to stay here again, as you get what you paid for. There was a reason that it was the only affordable hotel in town during the balloon fiesta.

8

jaime p

18 Nov 2024

·

Stayed 1 night

We were surprisingly impressed with room.Spacious and well appointed.

10

Sonya

6 Sept 2025

·

Stayed 1 night

The room was basic

6

Susan

22 Sept 2025

·

Stayed 1 night

Could not see what the thermostat was set on the tv wasn’t working Room was clean and nice

4

Filiberto

10 Nov 2024

·

Stayed 1 night

The room was big but barron. Just the bed, tv and dresser with a lot of open space. No desk or chairs. No elevator.

6

Sherie

2 Nov 2025

·

Stayed 2 nights

The room and shower were clean. The bed was not uncomfortable but also not great. Our single bed room did not have a chair, fridge or microwave. Also despite having so many rooms and not many cars in the parking lot, we had neighbors and you could hear through the walls.

6

Andrew Eric

17 Oct 2025

·

Stayed 2 nights

Room was ok. No refrigerator. Glad I didn't wanna go swimming cause the pool was scary. No elevator. Good room for sleeping

6

David

10 Sept 2025

·

Stayed 1 night

Older, interior corridor hotel. Side door they had us enter was about the worst hotel entry I’ve seen. Room was ok. TV didn’t work until we had them come and fiddle with it. View out the window was of an empty pool with weeds growing everywhere.

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Service

Staff are often friendly, accommodating and make check-in easy, but multiple reviews note slow responses, poor communication, or discourteous interactions when resolving issues.

Related guest reviews

8

Robert

26 Jun 2025

·

Stayed 1 night

The room was fine. I just didn't appreciate during check-in I was confronted with for asking a simple question about maintaining quiet throughout the night.

10

Daniel

18 Nov 2025

·

Stayed 1 night

The rooms were clean, the staff was courteous... Great value.

10

Alicia

14 Sept 2025

·

Stayed 1 night

The clerk was so accommodating, i reserved a room and failed to double check the date, so of course it was in the future, we haf been traveling 14 hrs and were exhausted He searched until he found a room for us, bc they were booked.I definitely recommend this hotel and will book with them again if in area.The clerk was AMAZING

10

Yolanda

14 Sept 2025

·

Stayed 2 nights

We arrived later than expected but the night time desk clerk was super friendly and helpful...I couldn't have been happier with the service

2

Robert c

12 Oct 2025

·

Stayed 2 nights

The cleaning staff did a good job, but that’s is where it ends. The hotel is VERY rundown. There is no microwave or refrigerator in the room and the TV doesn't work. In addition, there are three doors to come in and out and one of them was completely broken, which means if you have a room on the far side of the hotel- you have a long hike to your room. This is an issue when dragging your luggage to your room. The front attendant wasn’t friendly. I asked about the TV in our room and he said there was nothing that could be done. He didn't apologize just dismissed me. Finally, we went hiking and came back at 11:20 am. We tried to get into our room and it was locked. My husband went back to the front desk and they said they locked our room because it was after the check out time. He claimed it was 11 am. The back of the door in the room said check out was 12 pm. So, if your going to change the check out time your need to tell your guests and update the back of the door to contain the correct info. The attendant that morning did let us check out, but the process was a pain. I would not stay there again. Do yourself a favor and stay else where.

8

Gloria

28 Oct 2025

·

Stayed 8 nights

Staff were friendly and helpful. Parking was easy. Price was very reasonable for long term stay.

6

shane

10 May 2024

·

Stayed 1 night

really awful!! checked in and wasnt comfortsble with all the homeless around so unloaded all stuff into a dirty room was tired and just wanted tv didnt work. called desk and [ ELOY] came right over to fix !! he saw the room and immediately asked if he could move me cause of condition!! we did it worked but awful place. I need to say Eloy at desk was amazing from start to finish!!!! cant say enough of how helpfull and efficient he is/was. ty Eloy. I think he saved the day and sad hes in such a run down ;ugly place ?? he needs to be in a much higher end facility where he can make more money and be appreciated !! his service needs to be in a better place for sure!!

10

Melissa

2 Oct 2025

·

Stayed 1 night

Nice for the price. Check in was great very friendly service.

2

Alexandra

4 Sept 2025

·

Stayed 2 nights

Every time I left my hotel room, the room key would stop working. I was holding it too close to my phone each time this happened. That is certainly my fault! But get this: I had to return to the front desk 4 times for this reason. I understand that it happened because I was holding the card too close to my phone, but the way the man behind the desk addressed me was the problem. For context, I am a young woman traveling alone across the country. Not only would he stand in the doorway of my room after unlocking it, not allowing me in, he was also repeatedly telling me to “relax” and “chill out,” while simultaneously raising his voice at me. Not a particularly self-aware individual. The next day, which was the fourth time I was locked out of my room, I waited in the vacant lobby, calling them from my own phone with no one there coming to answer it. I had to find a staff only door to knock on to be acknowledged. The same man from the night before suddenly appeared, immediately shouting at me for disturbing him. Then I started matching his volume and he was furious, which in turn required two other staff to calm him down. Just pathetic. To the credit of the other staff, they were so embarrassed of him that I was fully refunded. When I returned to my room to pack up my belongings and leave early, my door stood open and unattended. Creepy and disgusting.

10

Pablo

15 Sept 2025

·

Stayed 3 nights

Extremely nice staff. I would recommend booking here.

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Location

Convenient for Meow Wolf, nearby dining, and major roads, with the Plaza a short drive away. Many guests, however, describe the immediate area as sketchy with loitering and homeless activity.

Related guest reviews

6

Corilia

3 Oct 2025

·

Stayed 1 night

Convenient location

8

Franklin

17 Sept 2025

·

Stayed 3 nights

shady area

8

Salman

11 Sept 2024

·

Stayed 3 nights

Nice, clean room. 10 min drive to the Santa Fe Plaza.

2

Marilyn

25 Sept 2025

·

Stayed 1 night

This property is in a bad area of town. Sketchy activity going on in the parking lot. Would not recommend.rere. Nle

6

Dennis

3 Oct 2025

·

Stayed 1 night

Check in was easy. Only spent 6 hours there to sleep. The light in the shower room didn’t work but the warmer light did and was bright enough. The shower pressure was excellent.The bed was comfortable. My only big complaint is that there are some sketchy people out on the street that night I was there. My car even captured one of them trying to open my car door. It could just the area that this property is located. I wouldn’t come back and would try another place in town for the same price.

8

Art

27 Sept 2024

·

Stayed 1 night

The area that this hotel was in was scary. Alot of homeless people walking around. When we drove in the parking lot, there was 4 sketchy persons in the parking area. Look like gang members. One person was doing drugs next to the door by the entrance. The hotel was okay. Needs work. The swimming pool in the center of the hotel was empty, except for a foot of dirty water at the bottom. We almost didn't stay there, however we were tired and needed sleep from the long drive. I did not sleep well because I was worried someone would break into my car. They have coffee only in the morning in the reception area. The receptionist was nice. The place didnt have many staying there. I would not recommend this place for the money we spent was not worth the value we recieved.

8

Tracey

12 Nov 2025

·

Stayed 1 night

We just needed a room after arriving late in ABQ and wanting to gain some time by driving north to sleep then continue to Taos. So as a room to crash with all the needed amenities and conveniently located off the freeway, it served its purpose however as a “vacation spot “ I would not recommend.!

8

Kenda

6 Aug 2025

·

Stayed 1 night

It fills a niche for me when i travel here, and it probably can do that for most patrons. No frills but quite a few boxes checked. I opted here because the AC is quite important in August at this price point. Great location for many businesses along Alameda and easy reach to the plaza

10

NANCY

12 Oct 2024

·

Stayed 1 night

Walking distance to Meow Wolf

10

Sheba

10 Aug 2025

·

Stayed 4 nights

Good location, clean, friendly staff.

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Dining

No breakfast is provided (often only lobby coffee), but several eateries are within walking or short driving distance, including a Chinese restaurant and Denny’s nearby.

Related guest reviews

8

Catherine

11 Apr 2024

·

Stayed 1 night

I suggest this hotel if you want something clean, reasonably priced, but not fancy. right next to meowolf, Chinese restaurant next door was fantastic and there were a lot of New Mexican restaurants nearby. Service was great.

8

Rachel

18 Oct 2023

·

Stayed 3 nights

Everything was great, except for only getting one wash cloth for the 3 of us and only one large towel. It was easily fixed by asking housekeeping for more. Some sites say there is free breakfast, but never saw that, if there was. Parking can be an issue if you come back to the hotel late on the weekends because the Chinese restaurant turns into a club late night. Overall it was a great stay

8

Kathy

30 Apr 2024

·

Stayed 1 night

Clean room. Good value. No in room coffee as advertised, but coffee was available in lobby.

10

David

23 Mar 2024

·

Stayed 1 night

Very clean room, HUGE! front desk attendant was very nice and helpful. Chinese food right next door is awesome

6

vincent

16 Oct 2024

·

Stayed 2 nights

Old hotel in the brown shades, okay for a night, staff is welcoming, free breakfast is….coffee.

8

Darrin

6 Jul 2025

·

Stayed 2 nights

It’s a clean room, simple decor, nice bed and tv micro wave refrigerator. No pool. No breakfast. Worth the economic price.

4

Bijan

30 Apr 2024

·

Stayed 1 night

Their towels were much closer to rags than towels. The property needed maintenance for upkeep, but they did not seem to care. A basic breakfast would have been nice. The owner, an elderly man, lacked good manners. He could have been a bit friendlier.

8

Jean K

6 Aug 2025

·

Stayed 3 nights

The room and halls were clean, the staff was very nice. The hotel was easy to find, close to highways. Would have liked to have had a breakfast, but this was a small hotel and didn't have the room. We went the 4th of July weekend. A lot of restaurants were not open for breakfast, and closed at 9pm.

8

Lori

16 Jun 2023

·

Stayed 1 night

The room was a good deal for the price! Clean and quiet. I also had a dog. No continental breakfast but Dennys is right across the street. Can't wait until pool is finished.

8

wanda

4 Apr 2024

·

Stayed 1 night

Spent 1 night in Santa Fe during a NM road trip. Room was comfortable & the Chinese restaurant next door was really good. Only downside was when the room upstairs started stomping around at about 3AM... I guess they were leaving early? The price was right & the area was OK. I'd probably stay there again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$54
February	US$54
March	US$52
April	US$52
May	US$62
June	US$60
July	US$67
August	US$89
September	US$56
October	US$67
November	US$53
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $83	16 $81	17 $81	18 $118	19 $119
20 $76	21 $76	22 $77	23 $76	24 $76	25 $124	26 $76
27 $76	28 $76	29 $95	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $134	3 $113
4 $114	5 $95	6 $95	7 $95	8 $95	9 $125	10 $115
11 $113	12 $61	13 $61	14 $61	15 $61	16 $62	17 $61
18 $62	19 $62	20 $62	21 $62	22 $62	23 $62	24 $62
25 $62	26 $62	27 $65	28 $56	29 $61	30 $62	31 $63

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Monthly average prices

About this property

Location

Room options

Standard Room

Basic Double Room

Deluxe Double Room

Basic Single Room

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

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Optional extras

FAQs about Hotel Inn Santa Fe

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