Name: Hampton Inn Batavia
Address: 4360 Commerce Dr, Batavia, New York, United States of America, Batavia, New York, US
Price range: US$132–US$314 per night
Rating: 7.78

What guests think

Hampton Inn Batavia draws mixed feedback, with some guests appreciating friendly staff and convenient access to I-90, while numerous reviews cite dated spaces, inconsistent cleanliness, and frequent pool and hot tub closures or temperature problems.

Room experiences vary: several note highway or elevator noise, loud or weak A/C, musty odors, and worn furnishings, though some found beds comfortable. Service is often described as friendly, but recurring complaints involve understaffing, reservation or key errors, and occasionally rude responses. Breakfast ranges from very good with variety to understaffed and poorly replenished. Expect a convenient stop with trade-offs in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool and hot tub are a recurring problem—frequently closed, very cold, or with malfunctioning jets; several guests say the area needs work. One review mentions a convenient shuttle.

Related guest reviews

6

Douglas

14 Jul 2024

·

Stayed 1 night

The room was expensive. I booked it because they had an indoor pool. After we arrived, they shut the pool down due to some mechanical issue. The property overall was not up to the normal Hampton standards. Was a bit older and somewhat less clean.

10

Mark

27 Apr 2025

·

Stayed 1 night

Everything was great. Only negative was the hot tub. Seems like jets were installed incorrectly and are pointed up towards the surface, creating annoying splashing and overflowing the tub

4

John

18 Jun 2024

·

Stayed 1 night

Hallway being was leaking- pool and hot tub closed- (which is why we went). The woman at the desk was VERY nice. But the place was a disappointment. Didn’t even stay the night.

4

Timothy

26 Nov 2024

·

Stayed 1 night

No hot water in room, no tissues, pool water temperature was very, very cold, no cream or sugar in room for coffee, no tea bags in room, no paper towels in men’s room downstairs. A sign said that feedback is welcome, but when told of some of these things the staff said “oh we have heard that from others too.”

6

Ralph

25 Dec 2024

·

Stayed 1 night

Pool out of service looking forward to swimming

2

Jay

5 Jan 2023

·

Stayed 19,357 nights

Stayed here because they had a pool for the kids to play. Pool was closed due to renovation. Was not made aware until after check in. Bathroom was gross in the room. Had hair in the bathtub and bathroom counter. Would not stay here again.

6

Melissa

29 Nov 2025

·

Stayed 1 night

The staff at the front desk were so nice. The Hotel was pretty cleaned, needs a lot of updating. The pool water was so cold, no where to seat near the pool. The Hot Tub was old and the jets didn’t work. (Pool and hot tub area needs a lot of work.

10

Ralph

27 Dec 2025

·

Stayed 1 night

Pool not heated

2

Jennifer

25 Feb 2024

·

Stayed 1 night

Pool was. Closed, front desk manger was very rude about offer a discount. Keep telling me she should charge me for having a service dog. I will no longer stay at any Hiltons.

8

Faith

20 Jan 2024

·

Stayed 1 night

Comfy room very clean. The whole pool & hottub we’re out of order so we could not use all the amenities but a good stay and great deal.

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Cleanliness

Cleanliness is mixed: multiple reports of dirty carpets, mold, hair, bugs, or musty smells contrast with several reviews praising clean rooms. Some guests also noted untidy lobby areas and maintenance touch-ups needed.

Related guest reviews

2

Tanesha

15 Sept 2024

·

Stayed 1 night

Only had 1 towel and wash cloth in the bathroom. Water didnt drain out of tub. Hair all over the bathroom and the room did not smell clean

4

Michael

17 Nov 2024

·

Stayed 1 night

She had a hard time finding our reservation when we checked in. When we went to our room, which was number 20 one the door was wide open, and the bed was unmade. When we went back down to the desk, they gave us room 30 one and never told us that it was a handicap room. The curtains or blinds were missing and did not work so there was no way for us to close the windows. The view was the highway behind us. Everything was very dated and the rug was very dirty in the bathroom. The handicap rail was completely rusted and a toilet was dirty. Very unsatisfied with the stay

6

Janet

27 Nov 2023

·

Stayed 1 night

Carpet was dirty and in poor shape. Newer bathroom fixtures but a terrible job of caulking the shower made thihgs really unappealing.

10

Stephen

28 Dec 2025

·

Stayed 1 night

Very clean

10

andrew

22 Jul 2025

·

Stayed 1 night

Wonderful short stay very clean !!

6

Ralph

18 Nov 2025

·

Stayed 1 night

Toilet was not clean. Need towel racks in the bathroom. One tiny bad of soap. Need to tell customs about your cleaning policy rather than depend on leaving a paper in the room.

2

Robert

18 Sept 2023

·

Stayed 1 night

The room had mostly dead bugs along the edge of the walls. the closet had a few dozen dead bugs on the floor. the electric curtain was broken and stuck down. The A/c did not work from the wall remote. Not sure if the room had not been used in a while but did not feel clean. Then when a few of the bugs turned out to no be dead...

2

judith

19 Oct 2023

·

Stayed 1 night

This was the filthiest Hampton Inn we have ever stayed at! Rust and dirt on tub and dirt on floor. Filthy rugs and dust all over. Apparent poor management.

4

Stephen

9 Dec 2023

·

Stayed 1 night

My room was connected to the elevator shaft - very noisy. The carpet, valence and bath mat were all dirty.

4

Lisa

10 Aug 2023

·

Stayed 1 night

Hotel was clean and had nice decor. Bed was comfy and staff were nice and happy. What ruined our stay was very stale smell in our room and it was very damp so it was uncomfortable sleeping. There was mold in the corner of the bathroom. When I told the front desk they said the staff will make sure it gets sprayed better, hence masking, probably a major issue with the room. We were in room 221.

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Rooms

Many find the rooms dated, with reports of highway or elevator noise, loud or weak A/C, musty odors, worn furnishings, and missing or nonworking items (e.g., Wi-Fi, microwave, outlets). Some guests mentioned comfortable beds or a good shower.

Related guest reviews

8

James

28 Jul 2024

·

Stayed 1 night

Property is old and needs updating

10

Bill

8 Jan 2024

·

Stayed 1 night

Clean and friendly. Some noise from NYS Thruway

6

Keith

8 Jul 2023

·

Stayed 2 nights

Our first room smelled like smoke, but we were moved immediately to a new room, which was greatly appreciated. However, in the new room, the air conditioner was extremely loud and seemed room seemed like it needed a dehumidifier. The breakfast, while free, left much to be desired.

6

Susan

9 Oct 2025

·

Stayed 1 night

The AC was very loud. The highway noise was constant and loud all night. Stayed on the 2nd floor, the people in the room above us you could hear them when they walked or ran across floor above. Th breakfast was adequate.

6

Iduvina

1 Jun 2024

·

Stayed 1 night

1. Nobody at desk for literally 15 min when I arrived and was tired needed to be somewhere! Last said she was unloading perishables? Poor lady and poor us. Nobody wins on this set-up! 2. Huge dug out holes X 2 by side door about 1.5 Ft wide and 1.5 ft deep!! Fine, but PUT A CONE AND/OR TAPE AREA OFF! Soo dangerous!! 3. And lastly….Seriously NO MICROWAVE in the room?! For $200?? Is this 1980?!

4

Stephen

9 Dec 2023

·

Stayed 1 night

My room was connected to the elevator shaft - very noisy. The carpet, valence and bath mat were all dirty.

6

Teresa

31 Mar 2024

·

Stayed 1 night

We found the bed and pillows very uncomfortable. Comfort greatly impacted by location - too much noise from the highway. Heard trucks the entire night so we had very little sleep.

8

Frank

5 May 2025

·

Stayed 1 night

Room was comfortable, except too warm and no thermostat found in room. The breakfast was usual Hampton fare but was understaffed, and the food was not being replaced in a timely fashion.

10

Russell

25 Aug 2024

·

Stayed 3 nights

Needs some updates especially new carpet but it was fine other than that

6

Gabriella

15 Sept 2023

·

Stayed 1 night

Good location. Close to the highway. Expensive $176. Free Wifi did not work.

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AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: many guests found staff friendly and welcoming, but recurring issues include understaffing, check-in or reservation errors, key mishaps, and occasional rudeness. A few reported late-night disturbances tied to billing or room assignment problems.

Related guest reviews

10

Darcy

19 Jul 2023

·

Stayed 1 night

We were fortunate to check in early as we arrived way ahead of schedule. Our room was turned over very quickly and was clean and neat. Any staff we encountered were friendly and personable.

2

Tracy

6 Nov 2023

·

Stayed 1 night

I reserved a King bed room through Hotels.com and paid for my stay on the site. When I arrived at the Hampton, they had my reservation but did not have a King bed available and did not have record of my payment. I accepted the Queen bed. I showed them my payment receipt from Hotels.com but they insisted on charging me anyway. The hot tub was merely warm and my complaint to the front desk staff fell on unconcerned ears. I went to the desk in the morning again to confront the double charge for the room. After much arguing, they "found" the double payment and reimbursed me. Disappointing at best. Fruatrating.

10

SARAH

22 Feb 2025

·

Stayed 1 night

The staff was helpful and friendly.

2

Lawrence

28 Mar 2023

·

Stayed 1 night

The manager was very unprofessional and unhelpful. Inadequate staffing is a major problem for this hotel.

6

Rechelle

29 Jun 2024

·

Stayed 1 night

Had trouble getting someone on the phone and checking in. Staff not helpful

2

Kellie

10 May 2025

·

Stayed 1 night

The front desk gave made multiple room keys for my room. As we ( daughter and grandbaby) we relaxing, ppl were trying to get in. Front desk blamed it on the " Indian lady" who owns the hotel. After yrs of coming here...never ever again! The word will be spread!!

2

Nick

24 Jun 2024

·

Stayed 1 night

I liked nothing the person behind the counter had no custermer servis was horrible and had no respect at all get a new person behind the counter this was yesterday jun 23

6

Iduvina

1 Jun 2024

·

Stayed 1 night

1. Nobody at desk for literally 15 min when I arrived and was tired needed to be somewhere! Last said she was unloading perishables? Poor lady and poor us. Nobody wins on this set-up! 2. Huge dug out holes X 2 by side door about 1.5 Ft wide and 1.5 ft deep!! Fine, but PUT A CONE AND/OR TAPE AREA OFF! Soo dangerous!! 3. And lastly….Seriously NO MICROWAVE in the room?! For $200?? Is this 1980?!

2

Ricky

17 Jul 2024

·

Stayed 1 night

We were awoken at 11:30pm when someone was trying to enter our room. Followed by a phone call wanting to know who I was and what our room number was. They said we weren't in the system. Followed by a second phone call wanting to know if we were part of the national grid. Then a third call, by now it was midnight saying that I had to come to the desk with ID and a confirmation number which I had already provided at check in. When I went to the desk they took my info and finally found or reservation saying it had been canceled. We were checked into our room sleeping. How could it be canceled. Then they said it was canceled because my card had been declined. Well, my card was not declined. Expedia took my payment off my card then when they went to pay the hotel the card they used was declined not mine. The desk clerk said she would call expedia and straighten things out and for me to go get some sleep. Im sure this could have waited until the morning to be handled. This was a very unpleasent stay to say the least and will not use expedia or stay at a Hampton again.

10

Sara

27 Dec 2024

·

Stayed 1 night

The exceptional excellence of the staff at the Hampton Inn, Batavia! Our stay was comfortable and enjoyable.

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Location

Convenient to I-90 and close to restaurants, making it practical for road trips and stopovers. Some rooms pick up highway noise.

Related guest reviews

10

Bill

8 Jan 2024

·

Stayed 1 night

Clean and friendly. Some noise from NYS Thruway

10

David P

17 Aug 2025

·

Stayed 3 nights

Very convenient location.

6

Cheri

23 Jun 2024

·

Stayed 2 nights

Close to food and nearby attractions. Beds were uncomfortable, only one poor lady working all weekend trying to meet the needs of all guests, bathtub was caulked and caulk floating in tub, only had 2 towels for 4 guests, elevator wasn’t sure if it was going to go and the door was going to open or not, hot tub out of order.

6

Susan

9 Oct 2025

·

Stayed 1 night

The AC was very loud. The highway noise was constant and loud all night. Stayed on the 2nd floor, the people in the room above us you could hear them when they walked or ran across floor above. Th breakfast was adequate.

8

Michael

19 Mar 2024

·

Stayed 1 night

Convenient to I90

10

Larry

24 Apr 2023

·

Stayed 1 night

Easy on easy off

6

Teresa

31 Mar 2024

·

Stayed 1 night

We found the bed and pillows very uncomfortable. Comfort greatly impacted by location - too much noise from the highway. Heard trucks the entire night so we had very little sleep.

8

Tracy

8 May 2023

·

Stayed 1 night

Close to where I needed to be.

10

Arthur

3 Nov 2024

·

Stayed 1 night

Close to I90, ample parking, restaurants nearby. The rooms were clean, beds comfortable, nice shower.

4

James

14 Oct 2024

·

Stayed 1 night

Easy off and on the highway

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Dining

Breakfast feedback varies widely, from very good variety and hot items to understaffed service with slow replenishment. A few guests found it subpar.

Related guest reviews

10

Sheila

2 Jun 2023

·

Stayed 1 night

It was comfortable and clean. All we asked for for a one night stay. Breakfast was very good with lots of choices.

10

Heather

30 Jul 2024

·

Stayed 1 night

Very friendly staff. The rooms and beds were clean, breakfast was hot - would definitely stay there again.

10

James

24 Dec 2022

·

Stayed 19,349 nights

Great room. The breakfast was horrible, which seems to be the trend in hotels these days.

6

Hannah

18 Jan 2026

·

Stayed 1 night

The room was fine, not super comfortable but not bad. Breakfast was less than great. Missing a lot of things at opening and the lady was not friendly or helpful at all.

10

Nathaniel

13 Nov 2025

·

Stayed 2 nights

Fresh breakfast each morning. Good heat in room. Elevators were timely.

10

Jamie-Lyn

29 Jul 2025

·

Stayed 1 night

Stayed overnight to go to Darien Lake. Nice, clean hotel. Pool and hot tub were clean. Breakfast had an amazing variety and waffles.

10

NORA

2 Aug 2025

·

Stayed 3 nights

Nice room and nice breakfast. Safe and relaxed

6

Keith

8 Jul 2023

·

Stayed 2 nights

Our first room smelled like smoke, but we were moved immediately to a new room, which was greatly appreciated. However, in the new room, the air conditioner was extremely loud and seemed room seemed like it needed a dehumidifier. The breakfast, while free, left much to be desired.

6

Susan

9 Oct 2025

·

Stayed 1 night

The AC was very loud. The highway noise was constant and loud all night. Stayed on the 2nd floor, the people in the room above us you could hear them when they walked or ran across floor above. Th breakfast was adequate.

8

Frank

5 May 2025

·

Stayed 1 night

Room was comfortable, except too warm and no thermostat found in room. The breakfast was usual Hampton fare but was understaffed, and the food was not being replaced in a timely fashion.

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Month	Average price
January	US$112
February	US$111
March	US$125
April	US$127
May	US$165
June	US$204
July	US$209
August	US$200
September	US$190
October	US$172
November	US$138
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $168	2 $286	3
4 $137	5 $165	6 $177	7	8 $164	9 $197	10 $255
11 $147	12 $169	13 $169	14 $174	15 $152	16 $276	17
18 $155	19	20 $178	21 $178	22 $178	23 $217	24 $235
25 $151	26 $193	27	28	29 $174	30 $184	31 $185

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $272	16 $314	17	18 $214	19
20 $136	21 $171	22	23 $146	24 $184	25	26 $271
27 $132	28 $159	29 $187	30 $176

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Monthly average prices

About this property

Location

Room options

Two Queen Beds

One King Bed

One King Bed

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Batavia

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