Baymont by Wyndham Henrietta - Rochester

It started off bad and finished just as bad. There was one employee checking folks in and unfortunately she was either new or clueless on how to do the job. When I say it took at least 30-40 min to check in I’m not exaggerating. The folks ahead of me tied her up forever and when I finally got to check in I learned why. She swiped my card no less than 4 times. First said I was declined (it wasn’t) then kept saying it was a computer issue. Room was ok but small. Woke up early with a strict timeline only to find out that there was zero soap/body wash and shampoo. Only one towel for two people. Husband went down 3 times but no one was at desk. Ended up trading toilet paper in hallway for body wash. Seriously! Went to grab a quick bite from their breakfast area so we could hit the road and nothing was working except waffle maker. A circuit breaker popped but the employee that was working the area didn’t speak a word of English so she didn’t understand anything we all were saying. The hotel is definitely not worth the price we paid. And then there wasn’t even anyone to complain to. Honestly a partial refund should be given.

Absolutely poorly kept room and rude staff. Upon going into the room, we noticed the bed had large, brown stains across it and that the toilet was leaking. When asking staff at the desk if we could have another blanket since ours was stained, we were told that it was “Just a stain”. After that, someone appeared to have come in our room even with a do not disturb tag on the door, as things were moved around and the tv was off, when we left it on at a low volume. To make sure the tv’s weren’t on a timer, we muted it and left it on before going out for approximately the same amount of time, only to come back to the tv still on. The building was poorly kept all around, with dirty floors, broken items around the hotel and rooms, a stench of marijuana throughout the building and a burnt stench from the air conditioner.

First, be warned: THERE IS NO ELEVATOR IN THIS HOTEL, and the stairs are steep. Also, a room for two is actually set up for one person: one desk chair (and a small square rolling ottoman that tips). Someone sitting at the desk blocks the other occupant from getting through. And the hotel supplies only one bath towel unless another is requested the night before. There was no hair dryer in the room. There was a large hole in the wall in our room with the insulation showing. There was no closet -- only three pegs on the wall, and no place to put toiletries in the bathroom. The room is cleaned and towels changed only if requested the night before. There was no dresser in the room -- only three cubbyholes. The dining room was inadequate for the crowds and laid inconveniently (for example, the milk was placed far from the coffee).

No elevator and we were on the second floor - room was dirty and clearly not well maintained - the breakfast area was extremely small for the number of rooms in the hotel and not well stocked.

Our room had a weird smell, the shower leaked and there was no hot water the last morning.