Hyatt Regency Rochester

Pool is closed, has been since November, with no end in sight

At 8:25 in the morning on the day that we were leaving, which happened to be a Sunday. Housekeeping staff knocked at our door and then entered our room and we were still in bed.

Okay first off. Took 25 mins to get checked in. Second got sent to a room where people were already inside. Those same people we walked in on did the same thing previously getting to the hotel.(walked in on another couple) There is no organization here. The floors in the rooms were beyond gross. I took the towel down to the front desk after it collected all the dirt on the floor. and asked for towels just to lay on the ground to walk from a to b. I wish I woulda snagged a photo of the towel is was nasty. Lady at the bar had the worst attitude, if you’re there for just the tips go do something else. I truly was not expecting to leave a bad review but with that much money on the line a bad review is a good heads up for people before they spend their hard earned money. You guys can do better it’s achievable. I will not go back to this hotel unless it’s a free stay for a test run. But all of this hotel needs to be brought to attention. The city of Rochester already has enough going on. To be one of the biggest hotels in the area with these many problems, a bad review is needed.

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Nice stay. Convenient location