HGU New York
US$306
/ night
Avg. for October
Prices for HGU New York
Select dates to see prices and availability
US$306
/ night
Avg. for October
Monthly average prices
Nightly prices at HGU New York average US$141 in the cheapest month (January) and US$424 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$141 |
| February | US$149 |
| March | US$204 |
| April | US$250 |
| May | US$287 |
| June | US$311 |
| July | US$254 |
| August | US$185 |
| September | US$424 |
| October | US$306 |
| November | US$255 |
| December | US$404 |
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Oct · US$306
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Most expensive: September (~US$424)
Cheapest: January (~US$141)
About this property
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Business amenities
Featured amenities include complimentary wired internet access, express check-in, and a 24-hour front desk.
Rooms
Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
HGU New York is centrally located in New York, a 4-minute walk from Empire State Building and 7 minutes by foot from Madison Square Park. This luxury hotel is 0.6 mi (0.9 km) from Macy's and 1.1 mi (1.7 km) from Chrysler Building.
What's nearby
5th Avenue(0.2 Miles)
Empire State Building(0.2 Miles)
Madison Square Park(0.3 Miles)
Herald Square(0.4 Miles)
Macy's(0.4 Miles)
Flatiron Building(0.6 Miles)
Grand Central Terminal(0.6 Miles)
Madison Square Garden(0.6 Miles)
Bryant Park(0.6 Miles)
Chrysler Building(0.7 Miles)
New York Public Library(0.7 Miles)
Broadway(0.8 Miles)
Moynihan Train Hall(0.8 Miles)
Times Square(0.8 Miles)
Chelsea Hotel(1 Miles)
LaGuardia Airport (LGA)(9.5 Miles)
Teterboro, NJ (TEB)(12.4 Miles)
Newark Liberty Intl. Airport (EWR)(17.6 Miles)
John F. Kennedy Intl. Airport (JFK)(16.8 Miles)
Linden, NJ (LDJ)(23.4 Miles)
Parking
Non-smoking rooms
Valet parking
Housekeeping
Banquet facilities
Safe-deposit box
Location
34 East 32nd Street, Midtown East, New York (and vicinity), New York, United States of America
5th Avenue (0.2 Miles)
Empire State Building (0.2 Miles)
Madison Square Park (0.3 Miles)
Herald Square (0.4 Miles)
Macy's (0.4 Miles)
Flatiron Building (0.6 Miles)
Room options
7
Standard Room, 1 Queen Bed
Room details
1 Large Double Bed
120 ft²
Air ConditioningWi-Fi (Free)Refrigerator
7
Deluxe Room, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
220 ft²
Air ConditioningWi-Fi (Free)Refrigerator
4
Suite, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
6
Deluxe Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
260 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
240 ft²
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews of HGU New York
8.1
Very good
Based on 1,589 verified reviews
Who stays here?
Business
20%
Couple
46%
Family
16%
Group
9%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Across reviews of HGU New York, travelers praise its central location near subways and sights, friendly staff, and generally clean, cozy rooms, while noting compact room sizes, limited natural light in some rooms, and occasional street or building noise.
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What guests think
Across reviews of HGU New York, travelers praise its central location near subways and sights, friendly staff, and generally clean, cozy rooms, while noting compact room sizes, limited natural light in some rooms, and occasional street or building noise.
Amenities are modest: a handy lobby cafe and seasonal or occasionally closed rooftop/bar are mentioned, with few extras and no in room kettles or coffee in many rooms. Several guests cite holds or extra fees and variable communication about deposits, plus scattered maintenance issues such as HVAC or plumbing problems. Beds are widely described as comfortable. Expect a compact boutique stay with basic amenities and the trade offs of an older building.
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AI-generated summary based on recent guest reviews
Facilities
Amenities are limited. Guests note a lobby cafe and a rooftop/terrace or bar that can be seasonal or closed at times, limited extras, off site valet that may be slow, and occasional mentions of included gym access.
Related guest reviews
10
Melody
9 Nov 2025
·
Stayed 5 nights
Clean and cozy room, friendly staff and a convenient location nearby the subway lines. Sweet exterior and a nice rooftop patio with views of the Empire State Building.
Clean and cozy room, friendly staff and a convenient location nearby the subway lines. Sweet exterior and a nice rooftop patio with views of the Empire State Building.
8
Gabriel
24 Jun 2025
·
Stayed 5 nights
Great room , although a little small. Building amenities are good considering there is a gym use that is included.
Great room , although a little small. Building amenities are good considering there is a gym use that is included.
8
Catherine
17 Jul 2024
·
Stayed 1 night
It is an historic building that is well maintained and updated. Rooms are small but it is NYC and an older building which is status quo. It takes forever to get a car from the valet. The valet ticket says to allow 40 minutes. We didn't notice that at first and was late getting to our venue.
It is an historic building that is well maintained and updated. Rooms are small but it is NYC and an older building which is status quo. It takes forever to get a car from the valet. The valet ticket says to allow 40 minutes. We didn't notice that at first and was late getting to our venue.
2
Colleen
5 May 2025
·
Stayed 3 nights
The HGU was really disappointing. Very few basic expectations for a hotel were met, and the amenities for which I specifically booked were not available. The restaurant had just closed (permanently under new management) and the terrace was not open for the duration of our stay, despite it being gorgeous weather all three days. It seems it is only open seasonally, with that description being very subjective. None of the rooms have luggage racks, and despite asking several times I never received one. They also did not offer wine glasses when asked. Lastly, the air conditioner in our room was extremely loud to where we couldn't leave it on overnight, then had the issue of not being able to open windows for cooler air.
The HGU was really disappointing. Very few basic expectations for a hotel were met, and the amenities for which I specifically booked were not available. The restaurant had just closed (permanently under new management) and the terrace was not open for the duration of our stay, despite it being gorgeous weather all three days. It seems it is only open seasonally, with that description being very subjective. None of the rooms have luggage racks, and despite asking several times I never received one. They also did not offer wine glasses when asked. Lastly, the air conditioner in our room was extremely loud to where we couldn't leave it on overnight, then had the issue of not being able to open windows for cooler air.
8
Shehzad
30 Jun 2024
·
Stayed 1 night
Great location. Decent sized rooms and bathrooms, clean and modern furnishings, with all the necessary amenities including a fridge. Thankful for the umbrella in the closet because it started raining and I didn’t bring one myself. Staff were pleasant and friendly. Minor issues: low shower pressure, and inconvenient valet as it is not on site, so I had to wait 30mins in my car double parked on a narrow street while I waited for someone to arrive from the parking garage. Tip: if utilizing valet, call the hotel 30-40mins ahead of arrival so they can arrange for a garage attendant to be present at the hotel.
Great location. Decent sized rooms and bathrooms, clean and modern furnishings, with all the necessary amenities including a fridge. Thankful for the umbrella in the closet because it started raining and I didn’t bring one myself. Staff were pleasant and friendly. Minor issues: low shower pressure, and inconvenient valet as it is not on site, so I had to wait 30mins in my car double parked on a narrow street while I waited for someone to arrive from the parking garage. Tip: if utilizing valet, call the hotel 30-40mins ahead of arrival so they can arrange for a garage attendant to be present at the hotel.
10
Samantha
3 Jul 2025
·
Stayed 3 nights
This hotel was in a great location and had a wonderful rooftop. Our room was also cleaned every day of our stay, which is greatly appreciated and not always the case at hotels in New York. We had a wonderful stay here and would definitely stay again!
This hotel was in a great location and had a wonderful rooftop. Our room was also cleaned every day of our stay, which is greatly appreciated and not always the case at hotels in New York. We had a wonderful stay here and would definitely stay again!
8
Michelle
26 Aug 2025
·
Stayed 4 nights
Overall, my stay was very nice. The staff was pleasant and the small coffee shop was nice; although, it was a limited menu and took a long time to be served. I had the feeling nothing was made there; it was mostly brought in and maybe assembled there. Two things about the property that were frustrating were that the restaurant/bar is closed down, and my room (King Deluxe) didn’t match the online photos. There was only one small room window that opened onto a small, enclosed area that let in no direct light. If I leaned all the way into the window and looked way up, I could see a small piece of sky. That didn’t match the photos for that room by any means. My room was also smaller than the photos suggested. I feel both the room’s view and lack of a restaurant/bar were relatively large misrepresentations online. However, I would stay there again but make sure I had a better room.
Overall, my stay was very nice. The staff was pleasant and the small coffee shop was nice; although, it was a limited menu and took a long time to be served. I had the feeling nothing was made there; it was mostly brought in and maybe assembled there. Two things about the property that were frustrating were that the restaurant/bar is closed down, and my room (King Deluxe) didn’t match the online photos. There was only one small room window that opened onto a small, enclosed area that let in no direct light. If I leaned all the way into the window and looked way up, I could see a small piece of sky. That didn’t match the photos for that room by any means. My room was also smaller than the photos suggested. I feel both the room’s view and lack of a restaurant/bar were relatively large misrepresentations online. However, I would stay there again but make sure I had a better room.
6
Martha
26 May 2023
·
Stayed 4 nights
This hotel is fine, but nothing outstanding or memorable. Our room had a tiny window the looked out on an airshaft filled with scaffolding (workers mobilized around 9 am, so at least it didn't wake us up). Room was clean, but small. The 1st floor bar on site was never open -- we were there Wednesday through Sunday. No coffee maker in the room and you have to pay for coffee in a large thermos in the lobby. The first floor does have a nice living room area off to the side with some nice art on the walls. They have a roof deck that was inviting, but was closed for a private event the one evening we wanted to try it out.
This hotel is fine, but nothing outstanding or memorable. Our room had a tiny window the looked out on an airshaft filled with scaffolding (workers mobilized around 9 am, so at least it didn't wake us up). Room was clean, but small. The 1st floor bar on site was never open -- we were there Wednesday through Sunday. No coffee maker in the room and you have to pay for coffee in a large thermos in the lobby. The first floor does have a nice living room area off to the side with some nice art on the walls. They have a roof deck that was inviting, but was closed for a private event the one evening we wanted to try it out.
10
Grace
3 Jul 2023
·
Loved the HGU Hotel. The rooms are a bit small, but you expect this in NYC! Loved the rooftop terrace/bar. Handy having a cafe in the lobby. Location is great. We would return.
Loved the HGU Hotel. The rooms are a bit small, but you expect this in NYC! Loved the rooftop terrace/bar. Handy having a cafe in the lobby. Location is great. We would return.
8
Brandi
20 Jul 2025
·
Stayed 3 nights
Nice hotel. Be prepared to pay 300.00 in incidentals. Very few amenities but there is a coffee shop and lounge area by the lobby. Safe area for walking.
Nice hotel. Be prepared to pay 300.00 in incidentals. Very few amenities but there is a coffee shop and lounge area by the lobby. Safe area for walking.
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AI-generated summary based on recent guest reviews
Cleanliness
Most guests find rooms and common areas clean, with regular housekeeping appreciated. Some report issues such as odors or mildew/mold in bathrooms and occasional wear.
Related guest reviews
10
cindy
4 Jan 2023
·
Stayed 19,360 nights
The check in process was quick, staff was very friendly and professional. The rooms are very small, our bathroom roof had mold.
The check in process was quick, staff was very friendly and professional. The rooms are very small, our bathroom roof had mold.
8
Evelyn
25 Jul 2024
·
Stayed 1 night
The property was nice and clean. But our room smell like a dirty dog.
The property was nice and clean. But our room smell like a dirty dog.
10
Andy del Sol
13 Oct 2025
·
Stayed 7 nights
The bed was hugeee and the room would be cleaned everyday which was greattt!! Staff were great and location was perfectttt!!
The bed was hugeee and the room would be cleaned everyday which was greattt!! Staff were great and location was perfectttt!!
10
Theodora
1 Apr 2024
·
Stayed 1 night
Lovely boutique hotel. Very clean and pleasant and accommodating staff. Perfect location between grand central station and penn station.
Lovely boutique hotel. Very clean and pleasant and accommodating staff. Perfect location between grand central station and penn station.
10
Fred-Ingvar J.
12 Nov 2025
·
Stayed 8 nights
Very clean and cozy room. Fantastic staff. Will stay here again.
Very clean and cozy room. Fantastic staff. Will stay here again.
10
Samantha
3 Jul 2025
·
Stayed 3 nights
This hotel was in a great location and had a wonderful rooftop. Our room was also cleaned every day of our stay, which is greatly appreciated and not always the case at hotels in New York. We had a wonderful stay here and would definitely stay again!
This hotel was in a great location and had a wonderful rooftop. Our room was also cleaned every day of our stay, which is greatly appreciated and not always the case at hotels in New York. We had a wonderful stay here and would definitely stay again!
2
Andrew
4 Feb 2023
·
DO NOT STAY HERE!!!! Had mold all over the walls when you walk in room and cabinets and a bad leak right above the room entrance. Refused to do anything about it declined me a room change until 2 hours of of trying to deal with it and lied about entire experience. Most useless hotel stay at hotel hendricks it is MUCH nicer and cleaner and better staff. Worst staff here all had a horrible attitude.
DO NOT STAY HERE!!!! Had mold all over the walls when you walk in room and cabinets and a bad leak right above the room entrance. Refused to do anything about it declined me a room change until 2 hours of of trying to deal with it and lied about entire experience. Most useless hotel stay at hotel hendricks it is MUCH nicer and cleaner and better staff. Worst staff here all had a horrible attitude.
2
Raghubar
27 Jul 2025
·
Stayed 1 night
Bathroom was not clean, and was not flushing. Maintenance didn’t come to fix it for hours.
Bathroom was not clean, and was not flushing. Maintenance didn’t come to fix it for hours.
10
Sophy
1 Apr 2024
·
Stayed 1 night
This was very clean, safe and the room was a decent size. Comfy bed and all amenities in the room. Very convenient for Penn Station.
This was very clean, safe and the room was a decent size. Comfy bed and all amenities in the room. Very convenient for Penn Station.
6
YoungHee
28 Aug 2023
·
Stayed 1 night
Poor property condition. Water didn’t drain in the tube and shower head had mold in it. Black mold was around tube as well. Floor had damaged parts.
Poor property condition. Water didn’t drain in the tube and shower head had mold in it. Black mold was around tube as well. Floor had damaged parts.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally small, with very comfortable beds; views often face internal shafts or brick walls, giving limited daylight. Noise varies by room (street, plumbing, or mechanical sounds), and a few guests reported unreliable Wi Fi.
Related guest reviews
8
Madalena
27 May 2024
·
Stayed 1 night
Everything was great, loved the room. The only thing I didn't like was the window just looked into a little alley so the room was very dark, but for one night we didn't mind.
Everything was great, loved the room. The only thing I didn't like was the window just looked into a little alley so the room was very dark, but for one night we didn't mind.
8
Lisa
23 Oct 2025
·
Stayed 3 nights
We loved the hotel. Staff was friendly and helpful and room was clean. Our room faced the street and there was a lot of construction type noise every night between 3 and 5 am. So I would ask for a room that does not face the street if you are a light sleeper.
We loved the hotel. Staff was friendly and helpful and room was clean. Our room faced the street and there was a lot of construction type noise every night between 3 and 5 am. So I would ask for a room that does not face the street if you are a light sleeper.
6
Daniel
13 Jun 2023
·
Stayed 4 nights
Good service, nice members of staff, clean hotel. There is a humming around the whole hotel especially on the rooms facing a little courtyard. I contacted the hotel several times in advance asking for a very quiet room with no humming noises to no avail, I was given a room facing a courtyard from where it came a very annoying noise from the ventilation system, I guess. No change was possible, so, I had 4 restless nights. I had a couple of important online meetings on Monday morning and I noticed during the weekend that the wifi was patchy at the best, and on Monday it was simply out of order. I had the whole impression this is the rule in this hotel, so if you need a good internet connection for any reasons, you will not have it in this hotel. Rooms are very small, I had a 'deluxe' one with no coffee machine, no bathrobe, no complimentary water; I wonder how it would be a 'standard' room. All the rest ok. Excellent location.
Good service, nice members of staff, clean hotel. There is a humming around the whole hotel especially on the rooms facing a little courtyard. I contacted the hotel several times in advance asking for a very quiet room with no humming noises to no avail, I was given a room facing a courtyard from where it came a very annoying noise from the ventilation system, I guess. No change was possible, so, I had 4 restless nights. I had a couple of important online meetings on Monday morning and I noticed during the weekend that the wifi was patchy at the best, and on Monday it was simply out of order. I had the whole impression this is the rule in this hotel, so if you need a good internet connection for any reasons, you will not have it in this hotel. Rooms are very small, I had a 'deluxe' one with no coffee machine, no bathrobe, no complimentary water; I wonder how it would be a 'standard' room. All the rest ok. Excellent location.
8
Andrea
7 Jul 2024
·
Stayed 8 nights
The room was quite small, but it’s Manhattan so it’s to be expected. Make sure to ask for a city view unless you want to stare at a brick wall. Location is great, and the staff is very friendly/helpful. Overall I had a good experience and would recommend.
The room was quite small, but it’s Manhattan so it’s to be expected. Make sure to ask for a city view unless you want to stare at a brick wall. Location is great, and the staff is very friendly/helpful. Overall I had a good experience and would recommend.
10
Nadia
3 Aug 2025
·
Stayed 1 night
I really enjoyed my stay at this hotel. It's a small property with not too many guests, which makes it feel very peaceful. Many of the rooms have windows facing the inside of the building, so it's wonderfully quiet. The staff were extremely kind and even allowed us to check in earlier than scheduled since our room was already ready. There's also a café in the lobby that opens very early, which was perfect for starting the day. The location is perfect - close to everything, yet still quiet and relaxing.
I really enjoyed my stay at this hotel. It's a small property with not too many guests, which makes it feel very peaceful. Many of the rooms have windows facing the inside of the building, so it's wonderfully quiet. The staff were extremely kind and even allowed us to check in earlier than scheduled since our room was already ready. There's also a café in the lobby that opens very early, which was perfect for starting the day. The location is perfect - close to everything, yet still quiet and relaxing.
8
Sahil
5 Sept 2025
·
Stayed 4 nights
Summary: A decent choice if location is of highest priority else I would prefer a Marriott or any other chain hotel in FiDi if similarly priced. Good: Location | Clean | Comfortable | Really good everyday room cleaning | King bed was nice and comfortable Bad: Too small rooms | Hotel is too small without any amenities | Mosquitos if you open windows as there are no wire mesh | no source of fresh air as the windows open to some internal alley that does not seemed to be cleaned for ages | Closet smells from lack of any air circulation
Summary: A decent choice if location is of highest priority else I would prefer a Marriott or any other chain hotel in FiDi if similarly priced. Good: Location | Clean | Comfortable | Really good everyday room cleaning | King bed was nice and comfortable Bad: Too small rooms | Hotel is too small without any amenities | Mosquitos if you open windows as there are no wire mesh | no source of fresh air as the windows open to some internal alley that does not seemed to be cleaned for ages | Closet smells from lack of any air circulation
10
Meilany
21 Aug 2025
·
Stayed 6 nights
Had a great experience with no big complaints. If you are a light sleeper, I recommend bringing ear plugs. There are noises all night from traffic and random New York happenings. On our final day checking out, there was some construction occurring on the street out front as well. Otherwise, staff was wonderful and the facilities were great.
Had a great experience with no big complaints. If you are a light sleeper, I recommend bringing ear plugs. There are noises all night from traffic and random New York happenings. On our final day checking out, there was some construction occurring on the street out front as well. Otherwise, staff was wonderful and the facilities were great.
10
Philip
25 Jan 2024
·
Stayed 4 nights
The rooms are small but the king size bed was super comfortable. The staff provided great service, including the cafe and bar. The location is great to access midtown and multiple subway lines. Great value for money.
The rooms are small but the king size bed was super comfortable. The staff provided great service, including the cafe and bar. The location is great to access midtown and multiple subway lines. Great value for money.
4
Allen
16 May 2023
·
Stayed 4 nights
We checked in on Thursday 5/11/2023 which was very good part of our package was free WiFi in the room we were given the password for the WiFi and for our whole stay we could not get the WiFi and we did let the front desk know a couple of days during our stay and when we checked out and all they could do is sat they are sorry. Also there was no mention that the hotel was having construction done so when we opened the window blinds we would see building scalping. Also they moved the restaurant to a smaller area ,which was not the most comfortable place to eat and sit very small tables.This was our fourth time we stayed .The last three times we had a very nice stay, this stay was very disappointing.
We checked in on Thursday 5/11/2023 which was very good part of our package was free WiFi in the room we were given the password for the WiFi and for our whole stay we could not get the WiFi and we did let the front desk know a couple of days during our stay and when we checked out and all they could do is sat they are sorry. Also there was no mention that the hotel was having construction done so when we opened the window blinds we would see building scalping. Also they moved the restaurant to a smaller area ,which was not the most comfortable place to eat and sit very small tables.This was our fourth time we stayed .The last three times we had a very nice stay, this stay was very disappointing.
6
Jill
13 Oct 2025
·
Stayed 3 nights
The room was clean, the bed comfortable. But there was one small window overlooking the internal airshaft. I had to look way up to see the sky. It was not a good value for the price.
The room was clean, the bed comfortable. But there was one small window overlooking the internal airshaft. I had to look way up to see the sky. It was not a good value for the price.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as friendly and helpful, with staff assisting with early check ins, luggage, cabs, and small requests. Some cite poor communication about deposits/fees, delayed responses, or slow resolution of maintenance problems.
Related guest reviews
2
Dawn
20 Aug 2025
·
Stayed 1 night
They overcharged the card they demanded at check in. they said there would just be a 200 dollar hold on the card but they ran it with the extra charge. Then they ran the extra charge again, Then they charged us for a robe that was left on the hook in the bathroom.
They overcharged the card they demanded at check in. they said there would just be a 200 dollar hold on the card but they ran it with the extra charge. Then they ran the extra charge again, Then they charged us for a robe that was left on the hook in the bathroom.
10
Austin
2 Sept 2025
·
Stayed 2 nights
Great location and helpful staff.
Great location and helpful staff.
10
Michelle
23 Nov 2025
·
Stayed 3 nights
Cozy, convenient, great staff!
Cozy, convenient, great staff!
2
Wing Ki
18 Jun 2024
·
Stayed 2 nights
!!!Red flags!!!! Stayed in this hotel from 1Jun to 3Jun. And they hold on 100usd deposit while checking in. However, the deposit is still not released (today is 18June). Tried to contact Expedia a few times, and they said the hotel confirmed the deposit has been released. But obviously not, as I can check with my bank. I tried to contact my bank for a dispute, and they request the proof of the confirmation of releasing my deposit. So I emailed the hotel a few times, even with expedia app online chat. !!! However, the hotel never reply and disappeared! I'm not in the US and cannot call them directly. Thus, Expedia tried to call them twice. The first time they said its been released. The second time is unreachable. Still no proof until today. I've been using Expedia for more than ten years and this is the first time ever I've to chase for deposit and begging for a reply from the hotel. Really disappointed that Expedia works with this type of hotel. Guys!! It's $100!!! Don't trust this hotel and please look for another hotel in new york! Worse hotel experience ever.
!!!Red flags!!!! Stayed in this hotel from 1Jun to 3Jun. And they hold on 100usd deposit while checking in. However, the deposit is still not released (today is 18June). Tried to contact Expedia a few times, and they said the hotel confirmed the deposit has been released. But obviously not, as I can check with my bank. I tried to contact my bank for a dispute, and they request the proof of the confirmation of releasing my deposit. So I emailed the hotel a few times, even with expedia app online chat. !!! However, the hotel never reply and disappeared! I'm not in the US and cannot call them directly. Thus, Expedia tried to call them twice. The first time they said its been released. The second time is unreachable. Still no proof until today. I've been using Expedia for more than ten years and this is the first time ever I've to chase for deposit and begging for a reply from the hotel. Really disappointed that Expedia works with this type of hotel. Guys!! It's $100!!! Don't trust this hotel and please look for another hotel in new york! Worse hotel experience ever.
10
Mallory
9 Nov 2023
·
Stayed 5 nights
We had a wonderful stay at the HGU for the NYC Marathon! It's a fantastic location, central to so many things but also very easy to take the subway or hail a cab from the major surrounding streets. The staff here were absolutely lovely! They went above and beyond to help us with holding our bags until check in/after check out, ordering cabs as needed, and immediately resolving a broken fridge and low AC fan. In general they were just incredibly kind and helpful. The rooms are very small (typical for Manhattan) and felt a little stuffy due to that, but nothing uncomfortable. Even the mini-bar prices were super fair for NYC. I would absolutely book them again!
We had a wonderful stay at the HGU for the NYC Marathon! It's a fantastic location, central to so many things but also very easy to take the subway or hail a cab from the major surrounding streets. The staff here were absolutely lovely! They went above and beyond to help us with holding our bags until check in/after check out, ordering cabs as needed, and immediately resolving a broken fridge and low AC fan. In general they were just incredibly kind and helpful. The rooms are very small (typical for Manhattan) and felt a little stuffy due to that, but nothing uncomfortable. Even the mini-bar prices were super fair for NYC. I would absolutely book them again!
10
Samantha
9 Aug 2025
·
Stayed 3 nights
Amazing stay at HGU! we will be back! Every single staff member we interacted with was kind and so helpful. The coffee shop in the lobby is incredible and convenient. Easy 20 minute walk to Times Square and so close to the subway. The hotel was clean and well maintained. We will be back!!!
Amazing stay at HGU! we will be back! Every single staff member we interacted with was kind and so helpful. The coffee shop in the lobby is incredible and convenient. Easy 20 minute walk to Times Square and so close to the subway. The hotel was clean and well maintained. We will be back!!!
10
Fred-Ingvar J.
12 Nov 2025
·
Stayed 8 nights
Very clean and cozy room. Fantastic staff. Will stay here again.
Very clean and cozy room. Fantastic staff. Will stay here again.
6
Zahra
16 Jul 2025
·
Stayed 4 nights
The first night was not great, the smoke detector emitted a high pitched noise every 20 seconds through the night, disturbing our sleep. Unfortunately there were no other rooms for us to be put in for the night and I have tried to get a refund for that night however, my emails are not being answered. The rest of the stay was decent, once the smoke detector battery had been fixed. The staff were friendly however, only the general manager could issue my refund and she is not replying back to me.
The first night was not great, the smoke detector emitted a high pitched noise every 20 seconds through the night, disturbing our sleep. Unfortunately there were no other rooms for us to be put in for the night and I have tried to get a refund for that night however, my emails are not being answered. The rest of the stay was decent, once the smoke detector battery had been fixed. The staff were friendly however, only the general manager could issue my refund and she is not replying back to me.
8
Ion
22 Mar 2025
·
Stayed 4 nights
I’m a tea person and drink tea day and night, so when I found out there is no tea kettle I panicked, fortunately when I went to front desk the staff promptly said they could provide one and delivered to my room within minutes. The service and the tea kettle made the staying an enjoyable experience.
I’m a tea person and drink tea day and night, so when I found out there is no tea kettle I panicked, fortunately when I went to front desk the staff promptly said they could provide one and delivered to my room within minutes. The service and the tea kettle made the staying an enjoyable experience.
10
Raicheal
10 May 2024
·
Stayed 5 nights
The staff were amazing, when we arrived there was an issue with our booking but thankfully Jamal sorted it for us very quickly! Thank you! Location was perfect.
The staff were amazing, when we arrived there was an issue with our booking but thankfully Jamal sorted it for us very quickly! Thank you! Location was perfect.
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AI-generated summary based on recent guest reviews
Location
Highly convenient Midtown location near the 33rd Street subway, Koreatown, and the Empire State Building; easy to reach many sights on foot. A few note the immediate area can feel busy or less tidy.
Related guest reviews
10
Jean Marie
21 Aug 2025
·
Stayed 1 night
Easy access to midtown/greenwich village/Nomad, etc.
Easy access to midtown/greenwich village/Nomad, etc.
10
Melody
9 Nov 2025
·
Stayed 5 nights
Clean and cozy room, friendly staff and a convenient location nearby the subway lines. Sweet exterior and a nice rooftop patio with views of the Empire State Building.
Clean and cozy room, friendly staff and a convenient location nearby the subway lines. Sweet exterior and a nice rooftop patio with views of the Empire State Building.
10
Nadia
3 Aug 2025
·
Stayed 1 night
I really enjoyed my stay at this hotel. It's a small property with not too many guests, which makes it feel very peaceful. Many of the rooms have windows facing the inside of the building, so it's wonderfully quiet. The staff were extremely kind and even allowed us to check in earlier than scheduled since our room was already ready. There's also a café in the lobby that opens very early, which was perfect for starting the day. The location is perfect - close to everything, yet still quiet and relaxing.
I really enjoyed my stay at this hotel. It's a small property with not too many guests, which makes it feel very peaceful. Many of the rooms have windows facing the inside of the building, so it's wonderfully quiet. The staff were extremely kind and even allowed us to check in earlier than scheduled since our room was already ready. There's also a café in the lobby that opens very early, which was perfect for starting the day. The location is perfect - close to everything, yet still quiet and relaxing.
8
Paul
30 Jul 2025
·
Stayed 7 nights
I chose this hotel from a well travelled family member recommendation. It was without doubt in an excellent location! Entrance to the subway was 100m away and it was a 10 minute walk from Grand Central. Empire State Building was equally a 10 minute walk. The bed was very comfortable and they service you room daily as standard, unlike other local hotels! I was staying for 7 nights and if I had to pick a negative it would be the insistance of a credit/debit card to the tune of $400 on arrival or they would not release the room to me, even though they had been paid through this site a fortnight in advance. I was informed that $200 was for the 'Locally collected mandatory fees/taxes*' on top of the similar amount already paid on purchase. The second $200 on top of the mandatory fees was for the security deposit. Just be sure your card can withstand such a hit on arrival or you may have difficulty. I was informed on leaving that the $200 security deposit would be returned to me via transfer and if it is an international bank account then it could take upwards of 3 weeks. A lovely hotel in a central location.
I chose this hotel from a well travelled family member recommendation. It was without doubt in an excellent location! Entrance to the subway was 100m away and it was a 10 minute walk from Grand Central. Empire State Building was equally a 10 minute walk. The bed was very comfortable and they service you room daily as standard, unlike other local hotels! I was staying for 7 nights and if I had to pick a negative it would be the insistance of a credit/debit card to the tune of $400 on arrival or they would not release the room to me, even though they had been paid through this site a fortnight in advance. I was informed that $200 was for the 'Locally collected mandatory fees/taxes*' on top of the similar amount already paid on purchase. The second $200 on top of the mandatory fees was for the security deposit. Just be sure your card can withstand such a hit on arrival or you may have difficulty. I was informed on leaving that the $200 security deposit would be returned to me via transfer and if it is an international bank account then it could take upwards of 3 weeks. A lovely hotel in a central location.
10
Steven
29 Jun 2025
·
Stayed 2 nights
Great location, great surrounding restaurants, subway is really close by as well
Great location, great surrounding restaurants, subway is really close by as well
10
Vincent
6 Mar 2024
·
Stayed 5 nights
Super central hotel, clean and quiet. Plenty of cool channels on the TV and 15 min away from times square and plenty of food available around for breakfast. A cafe is located within the hotel which is nice. The hotel feels safe as well. A fridge was available
Super central hotel, clean and quiet. Plenty of cool channels on the TV and 15 min away from times square and plenty of food available around for breakfast. A cafe is located within the hotel which is nice. The hotel feels safe as well. A fridge was available
8
Douglas
1 Oct 2025
·
Stayed 5 nights
Convenient location just steps from Subway
Convenient location just steps from Subway
8
Jane
12 Oct 2025
·
Stayed 3 nights
Great location. Close to subway stop. European feel. Nice, comfortable lobby. Firmer bed would be nice.
Great location. Close to subway stop. European feel. Nice, comfortable lobby. Firmer bed would be nice.
10
Jeanne
5 Jun 2024
·
Stayed 7 nights
Great place in Midtown! Convenient to shopping, subway and everything else. Room was comfortable, clean and well appointed. I’ll stay here again when I return to NYC.
Great place in Midtown! Convenient to shopping, subway and everything else. Room was comfortable, clean and well appointed. I’ll stay here again when I return to NYC.
10
Andrea
10 Jan 2025
·
Stayed 6 nights
Wonderful stay- perfect location
Wonderful stay- perfect location
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AI-generated summary based on recent guest reviews
Dining
The lobby cafe is convenient and praised for coffee and pastries, but breakfast quality and speed vary. The restaurant/bar hours appear limited or seasonal, and many rooms lack in room coffee or kettles.
Related guest reviews
8
Lisa
25 Feb 2024
·
Stayed 2 nights
Room was small but king bed comfortable. Wished I could have signed into Netflix on flat screen TV. Not a lot of room to hang long coats. Was afraid I may break one of the bottles of alcohol that were on top of mini fridge in closet. Would be nice to have coffee in the room too.
Room was small but king bed comfortable. Wished I could have signed into Netflix on flat screen TV. Not a lot of room to hang long coats. Was afraid I may break one of the bottles of alcohol that were on top of mini fridge in closet. Would be nice to have coffee in the room too.
10
Tanja
1 Jun 2024
·
Stayed 5 nights
A small and very nice hotel, very quiet and it feels coming to an apartment. The bar is nice and the hotel has a small roof bar as well. The beds are very comfortable. The bathroom is a bit older and could be a bit cleaner. The breakfast and the coffee is very good for a reasonable amount. Nice little lobby and great music.
A small and very nice hotel, very quiet and it feels coming to an apartment. The bar is nice and the hotel has a small roof bar as well. The beds are very comfortable. The bathroom is a bit older and could be a bit cleaner. The breakfast and the coffee is very good for a reasonable amount. Nice little lobby and great music.
8
Gina
21 Dec 2022
·
Stayed 1 night
HGU is a lovely hotel in a great location. The staff are super nice and helpful. There isn’t a door attendant so for the valet service you park in front of the building and check-in with the front desk and they take car of your car. There is a cafe and restaurant and a very nice lobby. I didn’t end up eating in the hotel because the area has so many great places to eat but I was glad for the option. I only wish the caffe were open the whole morning because it would have been nice to have coffee while I waited for my car in the morning. This is definitely not a self-service amenity kind of hotel so no coffee pots in the room or mini bar. There was a button on the phone for room service but no menu so I couldn’t tell if this was an active service. I did see people getting restaurant delivery services like grub hub. The beds are super comfortable and there was a window seat which was very cute. Will definitely be a nice place to go back to as a couple. For solo travel, I felt well looked after, comfortable, and safe.
HGU is a lovely hotel in a great location. The staff are super nice and helpful. There isn’t a door attendant so for the valet service you park in front of the building and check-in with the front desk and they take car of your car. There is a cafe and restaurant and a very nice lobby. I didn’t end up eating in the hotel because the area has so many great places to eat but I was glad for the option. I only wish the caffe were open the whole morning because it would have been nice to have coffee while I waited for my car in the morning. This is definitely not a self-service amenity kind of hotel so no coffee pots in the room or mini bar. There was a button on the phone for room service but no menu so I couldn’t tell if this was an active service. I did see people getting restaurant delivery services like grub hub. The beds are super comfortable and there was a window seat which was very cute. Will definitely be a nice place to go back to as a couple. For solo travel, I felt well looked after, comfortable, and safe.
10
Samantha
9 Aug 2025
·
Stayed 3 nights
Amazing stay at HGU! we will be back! Every single staff member we interacted with was kind and so helpful. The coffee shop in the lobby is incredible and convenient. Easy 20 minute walk to Times Square and so close to the subway. The hotel was clean and well maintained. We will be back!!!
Amazing stay at HGU! we will be back! Every single staff member we interacted with was kind and so helpful. The coffee shop in the lobby is incredible and convenient. Easy 20 minute walk to Times Square and so close to the subway. The hotel was clean and well maintained. We will be back!!!
8
Laura
27 Apr 2023
·
Stayed 4 nights
It was clean and quiet and was close to NYU Langone. Staff was very friendly and helpful. The room was very small and dark. There was no view outside the window other than another building. The breakfast was not good; the pancakes were dry and tasteless.
It was clean and quiet and was close to NYU Langone. Staff was very friendly and helpful. The room was very small and dark. There was no view outside the window other than another building. The breakfast was not good; the pancakes were dry and tasteless.
8
Michelle
26 Aug 2025
·
Stayed 4 nights
Overall, my stay was very nice. The staff was pleasant and the small coffee shop was nice; although, it was a limited menu and took a long time to be served. I had the feeling nothing was made there; it was mostly brought in and maybe assembled there. Two things about the property that were frustrating were that the restaurant/bar is closed down, and my room (King Deluxe) didn’t match the online photos. There was only one small room window that opened onto a small, enclosed area that let in no direct light. If I leaned all the way into the window and looked way up, I could see a small piece of sky. That didn’t match the photos for that room by any means. My room was also smaller than the photos suggested. I feel both the room’s view and lack of a restaurant/bar were relatively large misrepresentations online. However, I would stay there again but make sure I had a better room.
Overall, my stay was very nice. The staff was pleasant and the small coffee shop was nice; although, it was a limited menu and took a long time to be served. I had the feeling nothing was made there; it was mostly brought in and maybe assembled there. Two things about the property that were frustrating were that the restaurant/bar is closed down, and my room (King Deluxe) didn’t match the online photos. There was only one small room window that opened onto a small, enclosed area that let in no direct light. If I leaned all the way into the window and looked way up, I could see a small piece of sky. That didn’t match the photos for that room by any means. My room was also smaller than the photos suggested. I feel both the room’s view and lack of a restaurant/bar were relatively large misrepresentations online. However, I would stay there again but make sure I had a better room.
6
paola
2 Dec 2023
·
Stayed 4 nights
Pro: Very good location. Walking distance to midtown. Super comfortable bed and pillows. Cosy common area. Great staff. Cons: Street side rooms are very noisy. Poor window insulation. Standard rooms are on the small size and look a bit worn out. Missing some basics in-room amenities like kettle, tea, coffee, shower caps.
Pro: Very good location. Walking distance to midtown. Super comfortable bed and pillows. Cosy common area. Great staff. Cons: Street side rooms are very noisy. Poor window insulation. Standard rooms are on the small size and look a bit worn out. Missing some basics in-room amenities like kettle, tea, coffee, shower caps.
6
Martha
26 May 2023
·
Stayed 4 nights
This hotel is fine, but nothing outstanding or memorable. Our room had a tiny window the looked out on an airshaft filled with scaffolding (workers mobilized around 9 am, so at least it didn't wake us up). Room was clean, but small. The 1st floor bar on site was never open -- we were there Wednesday through Sunday. No coffee maker in the room and you have to pay for coffee in a large thermos in the lobby. The first floor does have a nice living room area off to the side with some nice art on the walls. They have a roof deck that was inviting, but was closed for a private event the one evening we wanted to try it out.
This hotel is fine, but nothing outstanding or memorable. Our room had a tiny window the looked out on an airshaft filled with scaffolding (workers mobilized around 9 am, so at least it didn't wake us up). Room was clean, but small. The 1st floor bar on site was never open -- we were there Wednesday through Sunday. No coffee maker in the room and you have to pay for coffee in a large thermos in the lobby. The first floor does have a nice living room area off to the side with some nice art on the walls. They have a roof deck that was inviting, but was closed for a private event the one evening we wanted to try it out.
6
Trinity Nguyen
13 Jul 2024
·
Stayed 7 nights
old building with very small rooms staff at the onsite cafe are very slow and too busy chatting instead of trying to take orders
old building with very small rooms staff at the onsite cafe are very slow and too busy chatting instead of trying to take orders
10
Robin
30 Apr 2023
·
Stayed 4 nights
Loved the cafe! Amazing Lattes with almond milk and fabulous pastries. Also loved hanging out in the lounge filled with leather couches & chairs. Great place to read & write. Rooms had comfy beds and great showers/bathtub. Would definitely stay here again.
Loved the cafe! Amazing Lattes with almond milk and fabulous pastries. Also loved hanging out in the lounge filled with leather couches & chairs. Great place to read & write. Rooms had comfy beds and great showers/bathtub. Would definitely stay here again.
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AI-generated summary based on recent guest reviews
8
Cassandra
3 weeks ago
·
Stayed 5 nights
Very helpful staff and nice entertainment
Very helpful staff and nice entertainment
2
Viet
4 weeks ago
·
Stayed 5 nights
While staff were mostly helpful, rooms are very small and some rooms are extremely noisy. Had to change rooms twice (despite requesting a quiet room before I arrived). First room was street facing. Extremely loud (request quiet room, if noise is an issue). Second room change has a loud generator which made noise all night. Tried to contact GM, Selina, Completely unresponsive & ignored email. Would not recommend or stay again.
While staff were mostly helpful, rooms are very small and some rooms are extremely noisy. Had to change rooms twice (despite requesting a quiet room before I arrived). First room was street facing. Extremely loud (request quiet room, if noise is an issue). Second room change has a loud generator which made noise all night. Tried to contact GM, Selina, Completely unresponsive & ignored email. Would not recommend or stay again.
10
Kristine
29 Sept 2026
·
Stayed 1 night
Awesome stay - our go to for travel to nyc
Awesome stay - our go to for travel to nyc
10
Kent
25 Sept 2026
·
Stayed 5 nights
The room was clean and the bed was comfortable. I was on the 6th floor in room 605. It was very quiet, rarely heard anything. Was an easy 10 minute walk to MSG. The front desk guy was friendly and helpful. He printed my Broadway play ticket. I will definitely stay at the this hotel again.
The room was clean and the bed was comfortable. I was on the 6th floor in room 605. It was very quiet, rarely heard anything. Was an easy 10 minute walk to MSG. The front desk guy was friendly and helpful. He printed my Broadway play ticket. I will definitely stay at the this hotel again.
10
Andrea
25 Sept 2026
·
Stayed 3 nights
Fantastic hotel for a business trip. The hotel has been updated so it feels modern but with character, it's very clean, and the staff was helpful. Appreciated the sound machine in the room and bottles of water. Small fridge kept drinks cold but not cold enough to store perishables. Bathroom was very clean and bright. I will 100% stay here again.
Fantastic hotel for a business trip. The hotel has been updated so it feels modern but with character, it's very clean, and the staff was helpful. Appreciated the sound machine in the room and bottles of water. Small fridge kept drinks cold but not cold enough to store perishables. Bathroom was very clean and bright. I will 100% stay here again.
FAQs about HGU New York
Is parking available at the property?
Valet parking is available at the property for a fee of USD 60 per night. No reservation is required.
What type of breakfast is offered and what are the serving hours?
Continental breakfasts are available daily from 7 AM to 11 AM for a fee of approximately USD 25 for adults and children.
What are the standard check-in and check-out times?
Check-in time is at 4:00 PM, and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.
How is the property located in relation to key landmarks?
The hotel is centrally located in New York, just a 4-minute walk from the Empire State Building and 7 minutes from Madison Square Park. It is also close to other attractions such as Macy's (0.6 mi) and Chrysler Building (1.1 mi).
What are the policies for guests staying with children?
Children are welcome at the property. There is no minimum age for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-30: 452.61168775024413USD
- 2026-10-31: 572.7480283828735USD
- 2026-11-01: 340.68767579193116USD
- 2026-11-02: 621.0529470123291USD
- 2026-11-03: NO DATA
- 2026-11-04: 590.3068880249024USD
- 2026-11-05: 339.47424851989746USD
- 2026-11-06: 327.8055507171631USD
- 2026-11-07: 605.8446220794677USD
- 2026-11-08: 176.4481942741394USD
- 2026-11-09: 504.50281834411624USD
- 2026-11-10: 444.28643442993166USD
- 2026-11-11: 620.9211560211181USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 172.30915054550172USD
- 2026-11-16: 306.59499375305177USD
- 2026-11-17: 523.5713273849487USD
- 2026-11-18: 388.08448066711424USD
- 2026-11-19: 273.9380679275513USD
- 2026-11-20: 314.7831926452637USD
- 2026-11-21: 329.5617613739014USD
- 2026-11-22: 164.7342274963379USD
- 2026-11-23: 190.4169285522461USD
- 2026-11-24: 190.4169285522461USD
- 2026-11-25: 487.99350168914793USD
- 2026-11-26: 487.99350168914793USD
- 2026-11-27: 403.69296351623535USD
- 2026-11-28: 403.11562601013185USD
- 2026-11-29: 166.58794844818115USD
- 2026-11-30: 341.91860228271486USD
- 2026-12-01: 522.1987665924072USD
- 2026-12-02: 699.6338723724365USD
- 2026-12-03: 564.0830099578858USD
- 2026-12-04: 658.5563703338623USD
- 2026-12-05: 681.1104024749756USD
- 2026-12-06: 351.9546776611328USD
- 2026-12-07: 534.4469551254273USD
- 2026-12-08: 648.2050355926514USD
- 2026-12-09: 682.1411474731445USD
- 2026-12-10: 553.5053816085815USD
- 2026-12-11: 620.1712871551514USD
- 2026-12-12: 645.3475362121582USD
- 2026-12-13: 270.66256963043213USD
- 2026-12-14: 282.6794403656006USD
- 2026-12-15: 360.98711132354737USD
- 2026-12-16: 350.83739355773923USD
- 2026-12-17: 353.87155985565187USD
- 2026-12-18: 425.2348094009399USD
- 2026-12-19: 477.2047206573486USD
- 2026-12-20: 261.27719518203736USD
- 2026-12-21: 252.5976510383606USD
- 2026-12-22: 270.54238212509154USD
- 2026-12-23: 264.8258453468323USD
- 2026-12-24: 322.86079100646975USD
- 2026-12-25: 400.1277711212158USD
- 2026-12-26: 461.9547325454712USD
- 2026-12-27: 342.34012154998777USD
- 2026-12-28: 389.9599047515869USD
- 2026-12-29: 411.25187409667967USD
- 2026-12-30: 493.5959859420776USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- Guests under 21 years old are not permitted at this adults-only property.
- Contactless check-out is available.
- Valet parking fee: USD 60 per night
- Late check-out fee: USD 30
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Valet parking
Housekeeping
Banquet facilities
Safe-deposit box
Services
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services
General
Non-smoking rooms
Allergy-free room available
Activities
Fitness Center (nearby)
Parking
Parking
Valet parking
Internet
Free wi-fi