Citadines Connect Fifth Avenue New York

Not a great property. Spartan rooms, mediocre customer service.

We were generally very satisfied with our stay at the hotel. The location was great and our overall experience was very pleasant. The rooms were cleaned regularly every day, and the staff were very attentive and helpful. The only small issue was that there was sometimes a shortage of towels. Other than that, it was a comfortable and enjoyable stay. Thank you.

On arrival checkin was good. Noted only two elevators for 22 floors and only one working. Small rooms as expected in NYC. Breakfast was an experience the very limited, lets say everything to do with breakfast was limited. Boiled eggs came out of a vacuum seal bag that came out of a box. Not enough seating many peaple standing and eating breakfast. No hot food, people where buying from the local shops and adding to the breakfast as it was so disappointing. After breakfast long waits for the one elevator as the cleaning staff took control of it, this was pretty frustrating. People ended up climbing the stairs, not ideal. The staff where not helpful regarding the cleaning staff taking control the elevator at such a crucial time, or the only toaster that did not work. Would i book with this company again, we what do you think.

Room was small but location was good. Appreciated the complimentary breakfast and 24 hr coffee both hot and cold.

If you plan to explore around Manhattan, rent this hotel; everything is nearby, and the staff is very friendly.