Name: M Social Hotel New York Downtown
Address: 55 Church Street, Financial District, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: US$312–US$1,032 per night
Rating: 8.05

What guests think

M Social Hotel New York Downtown draws praise for its unbeatable location by the World Trade Center and sweeping skyline views, but ongoing renovations and inconsistent room quality lead to mixed stays, especially around elevators, amenities, and overall polish.

Many guests highlight friendly staff and some spacious, newly refurbished rooms, while others receive dated rooms with noise or comfort issues and occasional maintenance problems like faulty air-conditioning. Housekeeping and cleanliness range from spotless to stained carpets and mildew smells, and dining is limited with the restaurant often closed and breakfast quality inconsistent. Frequent elevator outages and a temporary check-in area contribute to delays, and there is no onsite parking; some travelers also report unexpected fees. Overall, it suits travelers prioritizing convenience over full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations have limited amenities and moved check-in, and many guests report elevator outages causing long waits. There is no onsite parking, with travelers using nearby garages.

Related guest reviews

10

Terri

7 Oct 2025

·

Stayed 4 nights

Inconvenienced by 1 broken elevator so long wait times if on higher floor. Walkable, clean, good view.

10

Simon

7 Oct 2025

·

Stayed 4 nights

Got the Jr Suite with the corner view. Worth it for the amazing view! Room was very spacious and comfortable. Wish it had a microwave (the kitchenette was pretty tiny. Service was overall great other than the high rise elevators being broken (down to only one). Which made getting down take over 30mins.

6

Wendy

23 Sept 2025

·

Stayed 4 nights

Bathroom smelled like mildew Elevators not working properly for the week Bill got charged some random donation fee that was not disclosed ahead of time

10

Glen

6 Jul 2025

·

Stayed 5 nights

The room was perfection but elevator being down to one during the hotel renovation was problematic. My billing was a problematic as well but all and all I would stay again on my next visit. The location is excellent.

8

Armando

30 Jun 2025

·

Stayed 5 nights

Best Located Hotel for me. Good Value, very clean, good views and great room. BUT, the elevator situation is tragic, we waited 5, 10, 15 minutes to catch an elevator down to lobby or up to the room. Transferring on the 4th floor is almost a dealbreaker. Was very disappointed there is no restaurant, and the lobby in the 4th floor is so out of the way, you truly feel abandoned by the staff to ask any questions about nearby coffee or places to eat. I would stay again but not while the construction is going on. Final point PLEASE hose off the front and side of the hotel entrance (around the benches) every morning. Discusting.

6

Mark

14 Jun 2025

·

Stayed 1 night

Doing construction on the elevators and long lines to get up and down the floors, not enough working elevators!

8

Bahareh

24 Apr 2025

·

Stayed 3 nights

The property was in construction so we had to take couple of elevators to get to our room. The elevators were slow

8

Rozenna

18 Apr 2025

·

Stayed 4 nights

Actual check was easy. The check in desk was temporarily located on the 4th floor. Popperty location allows for access to many eating, shopping and sightseeing, all in walking distance. The hotel restuarant was temporarily- to be opened at a later date. Getting from my floor to the lobby required transferring to a second set of elevator bank.

6

Almighty

28 Feb 2025

·

Stayed 2 nights

No parking at facility

6

Hamed

10 Feb 2025

·

Stayed 1 night

The hotel is a great place and it’s at a great location. However, the only major hiccup is the parking situation not knowing that there is no In-Out parking or any valets, and this is not mentioned anywhere on the website or on the app so you don’t even know. You have to use the local parking garages and if you don’t get your card stand by the hotel you pay over $100 to get your car back for one night rather than $65 so if you stay here you’re going to have to use the metro system or the subway also there is no breakfast so that’s another thing on that but very clean and good view

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Cleanliness

Cleanliness is inconsistent: several guests found stained carpets, odors, or mildew and occasional missed housekeeping, while others described rooms as clean or spotless.

Related guest reviews

4

Qiyuan

30 Oct 2025

·

Stayed 7 nights

they always don’t clean the room!!!!!!

8

Eric

23 Jun 2025

·

Stayed 1 night

Bellman was very helpful in providing info. Porter service was a bit slow but we were fine transporting our bags to the room. Front desk was helpful after pre checking in and called us as soon as our room was ready. Room had a nice view of the 9/11 Memorial & Museum. Nice room, clean for the most part. Would come back.

6

Pam

17 Jun 2025

·

Stayed 5 nights

Rooms looked clean but all towels are stained. Bathroom door knob is loose and can't be locked. Love the city view of occulus and world trade centre day and night. Subway entries all around the hotel.

6

Chloe

3 Jun 2025

·

Stayed 1 night

I loved how spacious the bed was. The view was absolutely amazing especially at night. The bathroom was very nice. The towels in the bathroom were dirty though. There weren't any trash bags in the garbage cans and super heavy for some reason and not enough space. The closet space was useful.

10

Gretchen

5 Dec 2024

·

Stayed 2 nights

The rooms were spotless, so clean and beautiful! The property is absolutely gorgeous with amazing views!

4

MELODIE

25 Sept 2024

·

Stayed 1 night

The room was dirty. The carpet was stained and absolutely filthy. Gross!! Staff at the front desk was halfway friendly. The only positive was the view and the convenient location. For $1000 a night …… I would have hoped for at Least a clean room!

8

James

10 Sept 2024

·

Stayed 2 nights

The carpet was FILTHY. And i mean filthy.

6

Amy

24 Jul 2024

·

Stayed 3 nights

I like the lobby because it looks nice and clean. I liked the doorman and we can store our bags. What I didn’t like was when we first went to our room, there were Panties hanging on the shower rod and also blood stains on the curtain of the shower and floor. So we moved rooms

2

Alison

15 Jun 2024

·

Stayed 1 night

So so so dirty - great views

2

Yvonne

13 Jun 2024

·

Stayed 2 nights

this was the most disgusting hotel i have ever stayed at. worse then a motel 6. the pictures of the property are not at all what you get in real life. We found ants in the bed, blood on the tub, bugs in the other rooms as well and dirty sheets. Dust and dirt in hte vents of the HVAC. 0 stars if i could. not only this they did not help us with any accomodations refund or anything! we didnt sleep there, left somewhere else.

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Rooms

Rooms offer striking city views and, in some cases, spacious renovated layouts; however, quality varies, with many dated rooms, noisy AC or walls, and limited in-room amenities (often no fridge or microwave).

Related guest reviews

10

Amy

31 Oct 2025

·

Stayed 1 night

The room was spacious and nice. Bed had comfortable sheets and the bed was quality and comfortable. Loved the access to refill water bottles and the remodel of the bar is nice. I would stay here again when I come for work

4

sunita

13 Oct 2025

·

Stayed 1 night

Renovation is great but wall insulation so that we are not up all night listing to noises from other guests and hotel fixtures - terrible experience

10

Simon

7 Oct 2025

·

Stayed 4 nights

Got the Jr Suite with the corner view. Worth it for the amazing view! Room was very spacious and comfortable. Wish it had a microwave (the kitchenette was pretty tiny. Service was overall great other than the high rise elevators being broken (down to only one). Which made getting down take over 30mins.

10

Juliet

27 Sept 2025

·

Stayed 3 nights

Good spacious room for Newyork spaces. No microwave in room nor common area. Quite inconvenient. Location is good, hotel is clean and safe and comfortable.

10

Kathy

23 Jun 2025

·

Stayed 7 nights

The hotel was in a great location. Room was a great size and the view over the Hudson River was amazing. The hotel is currently going through some refurbishment so the lifts / breakfast situation wasn’t ideal.

8

Roel

13 Mar 2025

·

Stayed 3 nights

Great views of the 9/11 memorial with the NYC skyline, easy access to financial district best views - somewhat hear though walls if you are a light sleeper.

8

James

19 Feb 2025

·

Stayed 5 nights

Hotel was fine for a business traveller, but the old pipes make a hell of a noise at night which can disturb your sleep. Bring ear plugs!

6

Paul

31 Aug 2024

·

Stayed 2 nights

All great , staff, location view. Rooms are nicely sized but in need of a big refresh.

8

sheretha

16 Jun 2024

·

Stayed 1 night

Everything was alright except there was no refrigerator in the rooms. Other than that I liked the property

6

Maximilian

8 May 2024

·

Stayed 4 nights

Building feels old, stains on carpet, equipment like lights not working and you can hear elevator movement from inside room. Just feels very dated .

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Service

Staff are frequently praised as friendly and helpful, but service consistency varies: some report slow or chaotic check-in, room assignment errors, poor responsiveness to issues, and confusion around fees.

Related guest reviews

10

Tanya

14 Oct 2025

·

Stayed 4 nights

Front desk staff exceptional. Pity I cannot recall his name. He made sure my stay was welcoming superb staff. I recommend, will stay again

10

Jean

23 Jul 2025

·

Stayed 1 night

The staff was great, friendly and knowledgeable. The hotel location was perfect.

6

Alessandra

22 Jul 2025

·

Stayed 4 nights

The room service is very bad, the horrible cleaning I found hair on top of the drive where I slept, the hair is blonde and I have dark hair, my check-in was 4pm and I arrived at 7pm, but the room was not ready, I had to wait for more than 1 hour.

4

Fatoumata

21 Jul 2025

·

Stayed 2 nights

I paid a lot to get a junior suite for my family visit in New York and ended up not having it. I was given two different rooms - we had t split but we ended up in just one room because we wanted to be together. I was told the rooms were face to face to help us - they were far away.

4

Farbod

20 Jul 2025

·

Stayed 2 nights

When we checked in their network went down and it took a long time to fill out paperwork and another hour or so to get keys. Somehow it was still down until the next day. The lobby was also under construction getting in and out of the hotel cartoonishly uncomfortable having to wrestle your way in and out of a tiny hallway in the garage. Both room keys stopped working at all elevators but 1. It just seems a busy touristy area and I'm sure their room will always be full but beware you might get annoyed with nothing working and no one seeming to give a crap. Should hotels under construction at least mention that prior to reservation? Amazing views from our suite though.

8

Jameson

27 Apr 2025

·

Stayed 2 nights

Check in was delayed had to wait almost 2 hours, stay was great other than that

4

Claudio

15 Apr 2025

·

Stayed 3 nights

The location of the hotel is great, but unfortunately, the service was horrible, and the lack of accountability made the experience even worse. I understand the building is currently undergoing renovations, but that shouldn't be an excuse for poor service. Guests still deserve a certain level of care and professionalism, regardless of the circumstances. Very disappointing.

10

Sadk

6 Apr 2025

·

Stayed 1 night

Wants to thank TQ/Keyla/Petra/Ray/Seth outstanding service

6

Hyungnak

17 Mar 2025

·

Stayed 2 nights

I booked this hotel with an upgraded reservation for a Brooklyn Bridge View room. However, when I arrived at the room assigned by a staff member, I was shocked and disappointed to find that there was absolutely no view of the Brooklyn Bridge—only a completely obstructed view of other buildings. Exhausted from traveling, I had to pack my luggage again, return to the front desk, and demand an explanation. A different staff member checked my reservation and immediately corrected the mistake, assigning me to the correct Brooklyn Bridge View room that I had originally paid for. This means that the first staff member deliberately downgraded my room despite knowing that I had paid for an upgrade. This is not a simple mistake—it’s intentional. Because of his dishonesty and lack of professionalism, I was forced to check in twice, dragging my luggage back and forth, wasting my time and energy. This completely ruined my first impression of the hotel and caused unnecessary frustration at the start of my stay. Management must take immediate action against this kind of behavior. Allowing staff to intentionally deceive guests not only tarnishes the hotel's reputation but also disrespects paying customers. Guests deserve fairness, transparency, and respect—not dishonesty and inconvenience.

2

Roselyn

27 May 2024

·

Stayed 3 nights

I called two or three times asking for towels and wash clothes and still none, instead they sent an engineer? He was confused as well. I kept calling front desk and no one picked up the phone. The hallways are dirty, housekeeping doesn’t clean them. The furniture is dated- felt like I was staying at a motel 6, the elevators didn’t work so we used the service elevators. Limited channels in Tv. Worst experience ever at this hotel.

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Location

Across from the World Trade Center and Oculus with multiple subway lines nearby, making downtown sights easy to reach. Handy for both business and sightseeing.

Related guest reviews

8

Candace

1 Oct 2025

·

Stayed 5 nights

The location was great. Shops, restaurants, subway lines nearby. Quiet at night for sleeping.

10

Diane

10 Aug 2025

·

Stayed 4 nights

This hotel was right next to the Oculus with easy access to taxis and subway. Also it was close to many NYC attractions and the Hudson River.

8

John-Paul

21 Jul 2025

·

Stayed 5 nights

A great downtown option in Manhattan with access to subway and PATH trains directly outside the hotel. Walking distance to southern manhattan tourist attractions and the ferries/islands. Our high floor room had sensational views of One World Trade Center and the Hudson - the family room was adequately sized and staff were courteous and helpful.

10

T

21 Jun 2025

·

Stayed 3 nights

Best view and pleasant stay in a great location close to subway lines

10

Yaroslav

26 Apr 2025

·

Stayed 3 nights

Fantastic view and a great location

8

Rozenna

18 Apr 2025

·

Stayed 4 nights

Actual check was easy. The check in desk was temporarily located on the 4th floor. Popperty location allows for access to many eating, shopping and sightseeing, all in walking distance. The hotel restuarant was temporarily- to be opened at a later date. Getting from my floor to the lobby required transferring to a second set of elevator bank.

10

Magdalena

26 Mar 2025

·

Stayed 5 nights

I loved this hotel! The location was perfect and so close to train access. I will definitely stay there again.

10

Susan

15 Sept 2024

·

Stayed 1 night

Great location

10

Jackie

27 Aug 2024

·

Stayed 3 nights

Great location, across the street from 9/11 memorial. Have to park in a garage around the corner on barclay st, but you get a hotel discount. Get a subway map from the concierge and definitely eat breakfast at the stage door deli nearby.

10

William

9 Jul 2024

·

Stayed 2 nights

Location and incredible view. Right off the West Side Highway with ceiling to floor windows and a view of the Freedom Tower along with sunsets over Hudson River

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Dining

Dining is limited during renovations: the restaurant is often closed, and breakfast options range from grab-and-go to inconsistent room-service quality and charges.

Related guest reviews

6

Greg

8 Nov 2025

·

Stayed 2 nights

No real dining...heat malfunctioning in the room

8

Frunze

18 Aug 2025

·

Stayed 2 nights

Overall could have been great experience. Hotel has rooms with very spectacular views. I would put 5 star, but hotel end up double charging us for breakfast which also had very low quality. Staff at reception was misleading to say the least.... and phone call post stay also never helped. Fridge wasn't working in one of the rooms we have booked (minor for us), breakfast quality terrible (never should have taken), communication with staff, well let's say could be better (better to keep minimal if won't to avoid confusion), otherwise excellent place to stay. Loved: free water, laggage could be left longer for "free" even after checkout, room cleaning excellent, view from room fantastic, room amenities good, overall positive experience if excluding breakfast related part.

6

Maria

18 Jul 2025

·

Stayed 7 nights

If you want to be in lower Manhattan across from anything World Trade Center--this is the ideal location, but, the hotel is going through renovations, that we were not notified of, so, there is no restaurant no full bar, the housekeepers didn't really do a full clean the water pressure was horrible and elevators at certain times were crazy.

6

Scott

6 Jul 2025

·

Stayed 5 nights

Room was great. Disappointed that there was no restaurant on site, because of construction was not told this when booking

8

Armando

30 Jun 2025

·

Stayed 5 nights

Best Located Hotel for me. Good Value, very clean, good views and great room. BUT, the elevator situation is tragic, we waited 5, 10, 15 minutes to catch an elevator down to lobby or up to the room. Transferring on the 4th floor is almost a dealbreaker. Was very disappointed there is no restaurant, and the lobby in the 4th floor is so out of the way, you truly feel abandoned by the staff to ask any questions about nearby coffee or places to eat. I would stay again but not while the construction is going on. Final point PLEASE hose off the front and side of the hotel entrance (around the benches) every morning. Discusting.

10

Knut

6 Jun 2025

·

Stayed 6 nights

Tremendous view from 48th floor on the One World Centre and the Hudson River! We loved it every morning and night when we returned from siteseeing. Hotel was partially under construction (ground floor). Therefore, very limited breakfast available. But that will change soon (4 Stars for that).

8

Lauren

28 Apr 2025

·

Stayed 2 nights

We stayed in a renovated king panoramic room on the 46th floor. WOW! What a view! We stayed Mon-Wed and it was pretty busy but I don’t have any other experience to compare it too. Avg cost at end of stay was 275/night. Worth it! That’s a deal for the view alone….and the windows were clean! They are doing a great job while dealing with a renovation. This must be considered when reserving here. The staff was gracious and responsive. Once we got on the elevator to go to our room the “under renovation” atmosphere wasn’t noticiable to use. It seemed like a hotel. Things to consider: There is no food service. There is a makeshift station upon entering for morning coffee and bananas. We were near the elevators. We experienced some rude inconsiderate loud people that obviously don’t realize that it isn’t just their hotel, however that’s on them, not the hotel. It wasn’t more than a brief instance two times. It’s not loud. Check in is on the 4th floor temporarily. Elevators to go up go ear popping fast. Views are amazing. Walking distance from Battery Garage that’s 55$ per day for parking. It’s directly across from WTC Mall and subway access is convenient. I would go back today if I had anymore vacation time. This place is a STEAL for its location, staff, view, convenience and quality. I recommend the Millenium.

8

Rozenna

18 Apr 2025

·

Stayed 4 nights

Actual check was easy. The check in desk was temporarily located on the 4th floor. Popperty location allows for access to many eating, shopping and sightseeing, all in walking distance. The hotel restuarant was temporarily- to be opened at a later date. Getting from my floor to the lobby required transferring to a second set of elevator bank.

10

Jesse

19 Jun 2024

·

Stayed 3 nights

Enjoyed my clean room my view not many options for my breakfast

8

Regine

18 Apr 2024

·

Stayed 3 nights

All in all, the stay was good. We loved the fact that we were right across the street from the WTC and 9/11 memorial. The personnel was kind. I found out breakfast was either a dine in room breakfast or you could order from the bar. To be honest I recommend going to the bar every morning to get breakfast to go. The breakfast dine in service was just so slow and unreliable. They were so overloaded with calls that you needed to call as early as 7:30am to leave a voicemail for them to call you back to take your fine in breakfast order. Moreover, the double beds were twin beds, which is just not comfortable for sleeping 2 people.

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Month	Average price
January	US$159
February	US$169
March	US$232
April	US$294
May	US$333
June	US$417
July	US$376
August	US$270
September	US$370
October	US$392
November	US$296
December	US$387

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $415	18 $447	19 $572
20 $359	21 $768	22 $1,032	23 $792	24 $634	25 $838	26 $838
27 $741	28 $444	29 $693	30 $653

Su	Mo	Tu	We	Th	Fr	Sa
				1 $432	2 $446	3 $463
4 $312	5 $377	6 $735	7 $726	8 $385	9 $540	10 $582
11 $376	12 $370	13 $706	14 $736	15 $437	16 $495	17 $479
18 $351	19 $403	20 $714	21 $672	22 $361	23 $428	24 $498
25 $354	26 $379	27 $580	28 $669	29 $405	30 $516	31 $567

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Monthly average prices

About this property

Location

Room options

Corner King Junior Suite City View

Panoramic Corner King Brooklyn Bridge View High Floor

One Bedroom Suite Hudson River View

One World Suite

Corner King Junior Suite Hudson River View High Floor

Premier King Brooklyn Bridge View High Floor

M Social Suite

Deluxe King City View

Premier Two Queen Hudson River View High Floor

Skyline Suite

Deluxe Corner King City View

Premier King Hudson River View High Floor

Deluxe Two Queen City View

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about M Social Hotel New York Downtown

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