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Lotte New York Palace


Amenities

  • Parking

  • Restaurant

  • Business Center

  • Room Service

  • Valet Parking

  • Tour Desk

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Property description

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and a steam room. Additional amenities at this hotel include wireless int...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Lotte New York Palace blends a grand historic setting with often warm service and roomy accommodations, but repeated feedback cites dated guest rooms, limited or costly amenities, and operational strains during busy periods.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Mixed

Location

Central

Was this helpful?

6

paulo

IAN-logo

3 days ago

·

Stayed 3 nights

Way too old rooms... Need URGENT update.
Way too old rooms... Need URGENT update.

6

Melissa

IAN-logo

last week

·

Stayed 4 nights

Good location. Noise level was quiet. Do not stay here if you don’t have time to wait for elevators multiple times a day for 20-30 minutes. It appeared that they only had 1-2 working for far too many guests. Rooms are old and worn down. Very tired for the high prices.
Good location. Noise level was quiet. Do not stay here if you don’t have time to wait for elevators multiple times a day for 20-30 minutes. It appeared that they only had 1-2 working for far too many guests. Rooms are old and worn down. Very tired for the high prices.

6

Chris

IAN-logo

last week

·

Stayed 4 nights

Very good location, and Hotel was fine but more tailored to Business Conference attendees rather than paying guests
Very good location, and Hotel was fine but more tailored to Business Conference attendees rather than paying guests

6

Dongkeun

IAN-logo

2 weeks ago

·

Stayed 6 nights

Those were good.
Those were good.

10

Adji

IAN-logo

2 weeks ago

·

Stayed 3 nights

great location and staff rooms very nice
great location and staff rooms very nice

455 Madison Avenue, Midtown East, New York (and vicinity), New York, United States of America

Location

A stay at Lotte New York Palace places you in the heart of New York, within a 5-minute walk of 5th Avenue and Rockefeller Center. This family-friendly hotel is 0.6 mi (1 km) from Central Park and 0.6 mi (1 km) from Times Square.

5th Avenue(0.1 Miles)

Rockefeller Center(0.1 Miles)

St. Patrick's Cathedral(0.1 Miles)

Madison Avenue(0.2 Miles)

Top of the Rock Observation Deck(0.3 Miles)

Radio City Music Hall(0.3 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 16:00 to 02:00

Before 11:00


Security deposit

USD 100 per accommodation on arrival.

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Good to know

Additional policies and info about this property.

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FAQs

Yes, valet parking is available at the hotel. Guests can take advantage of this service for their convenience.


Breakfast options include in-room dining, and guests can enjoy a variety of meal choices. Specific serving hours are not mentioned.


Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and possible additional charges.

The hotel provides disabled access features, including step-free entrances and wheelchair-accessible facilities in public areas and rooms.


The hotel is centrally located on Madison Avenue, just a short walk from landmarks such as St. Patrick's Cathedral (0.1 miles), Rockefeller Center (0.2 miles), and Times Square (0.7 miles).


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