Is parking available at the hotel?

Yes, valet parking is available at the hotel. Guests can take advantage of this service for their convenience.

What type of breakfast is offered and what are the serving hours?

Breakfast options include in-room dining, and guests can enjoy a variety of meal choices. Specific serving hours are not mentioned.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features does the hotel offer for guests with disabilities?

The hotel provides disabled access features, including step-free entrances and wheelchair-accessible facilities in public areas and rooms.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located on Madison Avenue, just a short walk from landmarks such as St. Patrick's Cathedral (0.1 miles), Rockefeller Center (0.2 miles), and Times Square (0.7 miles).

Lotte New York Palace Hotel in New York

Average nightly price at New York Palace Hotel by month, last 12 months (USD)
Month	Average price
January	US$499
February	US$503
March	US$584
April	US$579
May	US$619
June	US$742
July	US$640
August	US$421
September	US$863
October	US$766
November	US$713
December	US$977

What guests think

Lotte New York Palace blends a grand historic setting with often warm service and roomy accommodations, but repeated feedback cites dated guest rooms, limited or costly amenities, and operational strains during busy periods.

Many highlight walkable access to Rockefeller Center and St. Patrick’s Cathedral, memorable holiday decor, and the hotel’s elegant public spaces, bars, and courtyard. Common frustrations include long lines at check-in, slow elevators, pay-to-use Wi‑Fi, no in‑room coffee, and crowds in peak seasons. Expect elegant surroundings, a prime location, and attentive staff, alongside aging rooms and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Grand public spaces, courtyard, and bars (Gold Room/Rarities) earn praise, and the spa is appreciated. However, guests repeatedly note limited or closed dining options and long elevator waits, especially during busy periods.

Related guest reviews

8

Dikran Howard

29 Dec 2024

·

Stayed 6 nights

This is a beautiful hotel in the perfect part of town. The structure is iconic, and the lobby is beautiful. The Christmas vibe is excellent (trees, Santa, hot chocolate bar, etc.). Complaints about elevator wait time are valid, and our room safe did not work. The bathroom is cramped with little surface space for toiletries. Again, it is a stunning hotel, which attracts a lot of tourists.

10

Durant

4 Aug 2025

·

Stayed 3 nights

Lotte is centrally located in midtown within walking distance to many tourist destinations. The Lotte was chosen due to Spa services located in the building and easy access by elevator.

8

Konnie

12 Dec 2024

·

Stayed 3 nights

Our first time staying here. We booked a double King room facing the city (not Cathedral). View was ok. Room was spacious and clean. Bathroom could be bigger. It needed shelves below the sink for space to put toiletry bags. The lobby and the courtyard were lovely with Christmas decorations. Staffs there were all really nice. The Gold bar was a nice place to have a drink. Our only complaint is the wait time for an elevator to go down. It took a very long time to get one when you are at the high floors. We were on the 36th floor and each time we want to go downstairs, it took at least 10-15 mins plus making a few other stops going down. Give yourself at least 30 min buffer time if you have a reservation somewhere. The holiday season is the busiest here, but the most beautiful! We loved how they had Santa visit in the lobby and on Saturdays, there’s a free tour of the mansions. The history was amazing! We loved it! The hotel is also very convenient walking distance to many attraction sites and restaurants/cafes/bars. We will probably come back again next year!

6

Tomas

17 Jul 2025

·

Stayed 5 nights

The hotel has a great location, rooms are a bit dated for a 500$ a night hotel, main restaurant closed all week, hotel bar only has snacks and no food to order, the staff wasn’t that friendly,

10

Regina

28 Jul 2025

·

Stayed 3 nights

Amazing staff and service! Esp the bell staff. The courtyard and summer bar were amazing. Beautiful Hotel! Room service was divine

10

Steven

16 Feb 2025

·

Stayed 1 night

No place in hotel to eat lunch. Otherwise very nice

10

amanda

8 Dec 2024

·

Stayed 4 nights

Visited at the beginning of December, the property, staff and decorations are first class. Very busy due to the time of year, to be expected but the lift situation is quite annoying. Only six lifts and at checkout time, 11am we waited 25 minutes to get to the lobby. I mentioned to get in a lift but my husband and daughter walked down 21floors to the lobby. I suppose that’s the difference with an older hotel, just be prepared during holidays and plan you departure accordingly. Would definitely stay here again

10

Todd

18 May 2025

·

Stayed 3 nights

Magnifico! The Golden Room is one of the most beautiful bars I’ve been to.

6

Melissa Darby

9 Dec 2024

·

Stayed 3 nights

Property was decorated amazingly & the people were lovely. Downside is a huge hotel with SIX elevators. At one point, only three were working. The wait to go up or down was ridiculous. We walked down TWENTY FLIGHTS of stairs MORE THAN ONCE with my 2 kids. To pay that amount for a hotel and have to walk down twenty flights of stairs twice is insanity. As much as we loved all the Christmas decor & touches, we will not be staying there again.

10

Joyce

9 Jun 2025

·

Stayed 2 nights

Fantastic location with superb service. The highlight was the Rarities bar that was perfect to entertain colleagues/friends from Japan. And my room overlooked St Patrick’s Cathedral.

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Cleanliness

Public areas and many rooms are described as clean, but reports of worn carpets, peeling wallpaper, grime or mildew, and maintenance issues recur. Housekeeping misses (e.g., rooms not serviced) are also mentioned.

Related guest reviews

2

Young Min

2 Mar 2025

·

Stayed 1 night

Location is great! However, the guest room is not well maintained at all. The carpets looked very worn. There is no fan in the bathroom so the mirror fogs up and the smell of mildew lingers. The hand towel holder was underneath the sink so it was uncomfortable. Also, the bathtub drained very, very, very slowly. How did the cleaning staff not pick that up? Lastly, the staff at the coffee shop was not professional at all. The staff carried on their conversations rather than attending to my order.

8

Amy

13 Jul 2025

·

Stayed 3 nights

Our room was nice but definitely could use some TLC. Wallpaper was peeling off the wall near the windows and the bathroom had several areas that showed built up grime. My biggest complaint is having to pay $16 per day for WiFi. In this day and age, every hotel provides guests complimentary WiFi, so this felt outrageous.

4

Ashley

29 Aug 2025

·

Stayed 5 nights

We arrived to a room that had glass shards all over the bathroom floor and clearly had not been washed or cleaned well before our arrival. Surprised to see no in room coffee, no basics even (no bottle opener,) terribly small beds, old and tattered finishings. The shower was plugged and water wouldn’t flow through - overall NOT as advertised or anything that we paid for. Would not recommend.

2

azniv

13 Aug 2025

·

Stayed 3 nights

There was mold in our room and staff were very unaccommodating.

10

Carlos

30 Sept 2025

·

Stayed 2 nights

Clean and Soacious Room

10

Montse

9 Nov 2025

·

Stayed 7 nights

Service was warm and attentive throughout my stay, and everything felt clean, comfortable, and well-kept. My room was spacious for NYC, with a lovely view, and the bed was extremely comfortable. Overall, a fantastic stay — elegant, convenient, and memorable. I would definitely return!

8

SHEILA

29 Apr 2024

·

Stayed 3 nights

I would have given 5 stars but the bathroom tub did not drain so I was showering in a tub full of cold water and it was very slippery. The maid had to have seen the standing water always in the tub :(

6

EDUARDO

5 Jan 2025

·

Stayed 5 nights

The stay was ok, nothing too special. The doors on the floor and in the closet were very worn. Not to mention that inside the mini bar in the room there was moldy food from other guests that had certainly been there for many days.

10

Lisa

15 Jun 2025

·

Stayed 5 nights

Very clean & felt safe in that area as a fmly of 4 exploring nyc. The employees were very helpful answering any questions we had as well. Our kids had a great first trip to NYC!

6

Adam

15 Sept 2024

·

Stayed 1 night

We’ve stayed here many, many times, and even got married here. However, it appears that the wear and tear are catching up to this property. When we got to our room, there was gum smashed in the carpet, knobs in the bathroom were coming off, etc. It’s just not the same as it used to be.

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Rooms

Rooms are spacious for NYC with standout cathedral or city views, but decor and fixtures feel dated in many. Wi‑Fi access is often pay‑to‑use and occasionally unreliable.

Related guest reviews

6

ANGELA

8 Aug 2025

·

Stayed 1 night

The furniture was clearly outdated and worn, the electrical fixtures appeared unsafe, and the air conditioner made a constant, loud rattling noise that disrupted my rest. Given the price, the condition of the room was unacceptable.

8

Tim

14 Jan 2025

·

Stayed 6 nights

The rooms are Holiday Inn Standard at most, showering in a bath tub is just not what you without expect at a hotel that’s called The Pallace and charges rates according to its name. The beds are mediorce and the HVAC, too

8

Michael

21 Jul 2025

·

Stayed 3 nights

Friendly staff, extremely convenient. The rooms are spacious for New York but certainly not new.

4

simona Francesca

25 Apr 2025

·

Stayed 5 nights

We upgraded to the tower room. However, one of the elevators did not work causing long wait la to get in an out of the room. We didn’t have a kettle and after requesting it we had to request tea cups multiple times before getting them. When we got them they were taken away but not replaced and we needed to start again. The view from the room was amazing but the additional services useless. For example they would run a bath for you but there was no bath tub in the room. The internet was included with the upgrade but would not work all the time. Overall quite disappointing construction the 175 dollars a night upgrade plus taxes plus historical preservation tax.. I would not recommend honestly.

8

Christina

24 Apr 2025

·

Stayed 2 nights

George is the very best part of the hotel!! We love him!!! Wifi barely worked :(

10

ELENA

9 Nov 2024

·

Stayed 4 nights

Nice room with beautiful views I just with the beds would be queen Instead of doubles since there is enough room for them Thanks

10

Montse

9 Nov 2025

·

Stayed 7 nights

Service was warm and attentive throughout my stay, and everything felt clean, comfortable, and well-kept. My room was spacious for NYC, with a lovely view, and the bed was extremely comfortable. Overall, a fantastic stay — elegant, convenient, and memorable. I would definitely return!

6

Catherine

20 Oct 2025

·

Stayed 1 night

Great views but rooms seemed old

6

Herve

17 Oct 2025

·

Stayed 6 nights

So we had great expectation for a super pricey room. The room was big and the view great, but the decor of the room was unimpressive, with 1975 electronics controls half of which don't work and you have to spend 15 minutes to figure out how to turn off the lights... The bathroom is really unimpressive, Hampton Inn type of shower curtain with the bells at both ends coming off the wall. No coffee maker in the room. Hotel lobby is always a zoo, you do not feel the love from most of the staff....

10

Karla

5 Oct 2025

·

Stayed 2 nights

I have stayed at this hotel for 20+ years. The location is amazing. All construction in the courtyard is completed. The view of St. Patrick's is fabulous. The rooms are spacious and clean. The staff is friendly and helpful.

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Service

Many guests praise warm, attentive staff—especially bell and concierge teams—and helpful early check‑ins or quick fixes. Others cite long lines at reception and inconsistent or curt service, with occasional delays or missed housekeeping.

Related guest reviews

10

Karina

25 Jul 2025

·

Stayed 3 nights

We had an incredible stay at the Lotte New York Palace Hotel! From the moment we arrived, the staff was warm, attentive, and genuinely friendly. They made us feel welcomed and well cared for throughout our visit. One of the highlights of our stay was the breathtaking view from our room; it truly made our time in New York feel magical. We chose this hotel because it’s the iconic filming location for Gossip Girl, and to our delight, two amazing staff members offered to give us a tour. That extra thoughtfulness made the experience so much more special and unforgettable.

10

Karen

29 May 2025

·

Stayed 3 nights

Excellent location and fabulous service

4

Alexey

19 Oct 2025

·

Stayed 2 nights

Hotel is good but totally mismanaged. Staff are not organised , waiting everywhere like check in , check out, waiting to have breakfart (while other people are waiting for breakfast bills occupying tables) , waiting to leave luggage etc. Hotel staff are not friendly because not organised and see all this shambles. Hotel manager should be fired or get training how to run operations.

10

Regina

28 Jul 2025

·

Stayed 3 nights

Amazing staff and service! Esp the bell staff. The courtyard and summer bar were amazing. Beautiful Hotel! Room service was divine

10

Sherri Lyn

21 Aug 2024

·

Stayed 3 nights

This property is amazing. It is the only place we will stay when we came. The customer service and friendliness of the staff is second to none. They have the BEST bellmen, especially Thomas & Ray & George Martell. They were all fabulous and seriously go above and beyond every time we’re there. Also Jorge at the front desk/reception is awesome!! Seriously the best hotel in all of Manhattan!!!

10

Stella

14 Oct 2025

·

Stayed 4 nights

My daughter and I had a wonderful stay. Concierge helped us get car service from and to the airport. They recommended two restaurants that were both delicious and did not disappoint. The Hotel is a prefect spot, next to all the great shops and store.

10

Pamela Jae

7 Jun 2025

·

Stayed 3 nights

Amazing hotel! Every detail was perfect! We flew in hours before check in and they allowed us to check in early at no extra charged! The hotel is clean and the staff are friendly! The room was so beautiful. Our tv wasn’t working so we called front desk… someone was up within 5 mins… couldn’t fix the tv so he brought us a new one! It was all done within 15 mins. The hotel smells great! The shower products were so luxurious. This hotel was worth every penny! Thank you so much for making our 10 year anniversary special!

10

Amanda

12 Oct 2025

·

Stayed 2 nights

Great location, friendly staff.

8

Jonathan

16 Mar 2025

·

Stayed 2 nights

The hotel was absolutely beautiful and staff members were accommodating. We were granted early access to our room, which was key, based on our itinerary. The only drawback was the check-in process. Stood in line for over 30 minutes.

10

Sidia

16 Jan 2025

·

Stayed 1 night

The service was superior to expectation. I received an early check-in without hassle upon arrival. White glove Bellmen service made it a pleasure to stay. They were dressed in fashion and ready in a flash to arrange a taxi, store your luggage, open the door or simply greet you with a smile. Elegance would be the best word to describe them all. And at a fraction of the cost of staying at other luxury hotels in NYC. The lobby smelled fresh and inviting. The hotel was decorated spectacularly over the holiday season which put you in the festive mood. Not as crowded as some luxury hotels where tourists pour in just to take photos or order a drink. Location is excellent to walk to Rockefeller or Times Square, Central Park, Shops on 5th Avenue etc... I definitely would stay at Lotte again!

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Location

Central Midtown location near Rockefeller Center and St. Patrick’s Cathedral is highly walkable and convenient to transit, shopping, and sights. Holiday periods can feel crowded in the area and lobby.

Related guest reviews

8

Dikran Howard

29 Dec 2024

·

Stayed 6 nights

This is a beautiful hotel in the perfect part of town. The structure is iconic, and the lobby is beautiful. The Christmas vibe is excellent (trees, Santa, hot chocolate bar, etc.). Complaints about elevator wait time are valid, and our room safe did not work. The bathroom is cramped with little surface space for toiletries. Again, it is a stunning hotel, which attracts a lot of tourists.

10

Yankai

12 Dec 2024

·

Stayed 4 nights

Convenient location

10

Andrea

10 Jun 2025

·

Stayed 1 night

Great location

10

Nancy

5 Aug 2025

·

Stayed 1 night

Great hotel! Perfect location.

10

Crysta

30 Aug 2025

·

Stayed 2 nights

Great location, beautiful hotel and walking distance to Rockefeller and wonderful restaurants around the area. Quick trip down 5th ave for some shopping.

10

Lanna

6 Aug 2025

·

Stayed 4 nights

Beautiful hotel, very convenient location, quick and efficient check-in/check-out process

10

marcelino

4 Aug 2025

·

Stayed 2 nights

Loved that St Pats was right across the street!

10

Delphine

14 Apr 2025

·

Stayed 4 nights

Wonderful location. Close to Central Park and everything was in walking distance.

10

Amanda

12 Oct 2025

·

Stayed 2 nights

Great location, friendly staff.

10

DANIEL

13 Jul 2025

·

Stayed 3 nights

Beautiful property with the perfect location. One street from St Patrick’s church and Rockefeller Center.

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Dining

Bars and room service are enjoyed by many, but on‑site dining can be limited or closed and is widely considered expensive. Café lines are often long and breakfast quality/service feedback is mixed.

Related guest reviews

6

Tomas

17 Jul 2025

·

Stayed 5 nights

The hotel has a great location, rooms are a bit dated for a 500$ a night hotel, main restaurant closed all week, hotel bar only has snacks and no food to order, the staff wasn’t that friendly,

10

gene

7 Jul 2025

·

Stayed 3 nights

Breakfast was to expensive but the coffee was great

10

Elena

14 Apr 2025

·

Stayed 3 nights

The dining options are poor. The food in the bar isn’t tasty. Room is great. Hotel is beautiful. Location is perfect. It’s sad that in such place we had to pay for the internet.

10

Todd

18 May 2025

·

Stayed 3 nights

Magnifico! The Golden Room is one of the most beautiful bars I’ve been to.

10

Maud

4 Apr 2025

·

Stayed 2 nights

Loved the beautiful Lotte New York Palace, our family had a great time! Mom and dad also enjoyed the fantastic cocktails of the

10

Joseph

27 Oct 2024

·

Stayed 2 nights

Great hotel in an awesome location walking distance to Rockerfeller Center and shopping. The restaurant is great. The only downside to this hotel is the hostess at the restaurant was rude and did not make for a good first impression. Other than that great place.

10

Monica

19 May 2025

·

Stayed 1 night

Food service and room of the Villiard Restaurant was not good. Everything else I really liked!

8

Mario

16 May 2025

·

Stayed 1 night

The mother’s day brunch was no where near a brunch. And the way to pull some shenanigans with the bill no one wanted to help me so I just paid it awful service.

10

Susan

16 Jun 2025

·

Stayed 3 nights

We had a wonderful visit at Lotte. The location is perfect. We loved our room (King overlooking St. Patrick's - gorgeous view). It's a beautiful building! We enjoyed having a nightcap in the bar, and the coffee shop was very convenient. We will definitely be back!

10

Joyce

9 Jun 2025

·

Stayed 2 nights

Fantastic location with superb service. The highlight was the Rarities bar that was perfect to entertain colleagues/friends from Japan. And my room overlooked St Patrick’s Cathedral.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $676	2 $780	3 $1,439	4 $835	5 $767	6 $736	7 $771
8 $544	9 $802	10 $1,370	11 $1,370	12 $802	13 $674	14 $747
15 $555	16 $851	17 $784	18 $784	19 $685	20 $676	21 $717
22 $535	23 $584	24 $600	25 $906	26 $841	27 $883	28 $679
29 $527	30 $860

New York Palace Hotel

Prices for New York Palace Hotel

Monthly average prices

About this property

Location

Guest reviews of New York Palace Hotel

Who stays here?

What guests think

Property policies

Security deposit

FAQs about New York Palace Hotel

Considering this hotel for your New York (and vicinity) trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $932	30 $752	31 $830