Is parking available at the hotel?

Parking is available at the hotel, but it is limited. Valet parking is offered, and nearby parking is also available for a fee of approximately USD 55 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 11:00 AM for a fee of approximately USD 43.35 per person.

Does the hotel allow pets?

The hotel allows pets with a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed with the hotel.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in New York, just steps from Broadway and the August Wilson Theater. It is approximately 0.1 miles from several theaters and 0.4 miles from Times Square and Rockefeller Center.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

M Social Hotel New York Times Square

Average nightly price at M Social Hotel New York Times Square by month, last 12 months (USD)
Month	Average price
January	US$210
February	US$207
March	US$247
April	US$285
May	US$330
June	US$398
July	US$357
August	US$230
September	US$466
October	US$458
November	US$360
December	US$610

What guests think

At M Social Hotel Times Square New York, travelers praise the unbeatable Midtown location and city views, while feedback frequently notes a lively lobby scene, convenient access to Broadway, and recurring elevator delays due to the two-step ride system.

Many guests find rooms clean and comfortable with standout Times Square or Hudson views, and appreciate the friendly staff and vibrant rooftop bar and terrace. Common drawbacks include destination or resort fees, mixed breakfast quality with crowds, occasional private events or closures of the terrace, temperature control and maintenance issues, and noise for rooms near the bar. Overall, it suits travelers prioritizing views and a lively, walkable base, but expect elevator lines and some service inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lively lobby, bar, and rooftop/terrace areas offer standout Times Square views, but access can be limited during private events. Many guests report a two-elevator system with frequent waits and occasional outages causing lines and delays.

Related guest reviews

8

Allison

1 Aug 2025

·

Stayed 3 nights

This was in a great location for seeing broadway shows, Central Park, and shopping. It was in pretty good shape (slightly broken toilet seat and a stain on the couch, but nothing terrible). Beds were comfortable. The lobby is on a higher floor, which was slightly inconvenient, as the elevators were busy all of the time. In addition, there was a lobby event happening one night of our stay, so there was a long line for the elevator, and we ended up needing to take a service elevator to get up. Unfortunately, the bar and lobby were closed during this time, but we had not been informed in advance. This hotel was still good value for the money, and I would likely consider staying again.

10

Taryn

10 Jun 2025

·

Stayed 2 nights

I had a fabulous time celebrating my birthday with a staycation at M Social last month! The room was spotless, quiet, and offered a beautiful view of the city, which was exactly what I needed. The front desk staff were incredibly friendly and made my birthday feel special by sending up complimentary (still and sparkling) water, plus a slice of cheesecake, which was delicious😋. The bar and lounge area, located on the lobby level, had a lively and upbeat vibe with a live DJ both nights I was there. The drinks were strong, the atmosphere was fun, and it really made the evenings feel like an ongoing celebration when coming back from my activities. Overall, M Social was the perfect place for a relaxing and memorable NYC staycation. I'd definitely stay again and recommend it to anyone looking for comfort, great service, and good energy in the heart of Times Square.

10

Mary

12 Nov 2025

·

Stayed 3 nights

Loved the view of Time Square from the room. The lobby, bar and restaurant were all fantastic. The morning breakfast buffet is a great way to start a day of exploring and having fun!

6

Samuel

20 Dec 2024

·

Stayed 3 nights

Really can’t get a better location, but the elevator issues are a real problem. If you were trying to come down the elevator between 9 AM and 11 AM, it’s pointless. We ended up having to have a staff member bring us down the staff elevator because we stood there for 30 minutes on two separate days and no elevator ever arrived.

6

ronald

21 Dec 2024

·

Stayed 4 nights

Amazing location in relation to activities and places. The elevators are a problem that needs to be addressed. Other than that its an awesome place to stay.

10

Wanda

18 Oct 2025

·

Stayed 4 nights

This hotel was just absolutely amazing!! The location was so perfect. The security on-site reduced any concerns. The bar and patio area were stunning. Will definitely stay here again!

8

Kevin Jon

17 Jul 2025

·

Stayed 5 nights

The M Social met our expectations. We were lucky to have a great view of Times Square and a nice high floor room. The reception staff were lovely, really positive experience on check in. The only black mark was on our last day when we were asked to leave the outside bar area due to a private corporate event. Treating residents as second class citizens is a complete no-no and has probably put us off coming back. Maybe you should rethink this policy?

8

Robert John

11 Jun 2025

·

Stayed 6 nights

Rooms are nice, clean but bathroom was a little on the small side. Elevators can be a challenge seeing how you have to take two different ones. One elevator from street to lobby and lobby to rooms. Can get very backed up. Rooftop bar has amazing views.

8

May Ann

16 Jan 2025

·

Stayed 3 nights

Convenient location! Walking distance to subway, great options for food. Disliked the elevator. Only 2 elevators to get to main lobby. One elevator was down; terrible line up to get onto elevator. Also elevators to access floors- not all functioning! Long wait times, especially during check out!

10

Rebecca

1 Aug 2025

·

Stayed 4 nights

This is one of the best hotels I’ve stayed in in NYC, yes, it is more pricey than other offerings but rooms were a lot more spacious, it’s in a great location and amenities such as the gym and roof top terrace were great!

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Cleanliness

Many reviews describe clean rooms and fresh-smelling spaces, but upkeep is inconsistent, with reports of stained or dusty areas, dirty windows, and occasional plumbing or hot-water problems.

Related guest reviews

10

DIANA

29 Aug 2025

·

Stayed 3 nights

I loveddddd how clean it was and it smelled soo good

10

Rachel

5 Sept 2025

·

Stayed 4 nights

Beautiful hotel very clean and comfortable

2

Rene

20 May 2025

·

Stayed 3 nights

We reported to Expedia and the hotel direct that there was mold and brown water coming out of the drains in our room. Not sure why this was but they told us it was a building issue and they couldn't do anything about it for us. If this issue didn't exist, it would have been a decent stay.

6

Eric William

19 Dec 2024

·

Stayed 2 nights

The location of the property was amazing! We could see time square from our window, room 1502. The issue was the room was not very clean. The box spring cover looked like someone peed all over it, had a huge stain. There was hair in the shower and on the restroom floor too. For the price of this room, I would expect better. We did have an elevator that went down leaving only 1 elevator to get from the street level to the lobby. They did find a work around and opened an employee elevator and they were escorting people back and forth so that was helpful. All the workers were nice and helpful! All in all, I probably would not stay here again due to the cleanliness vs cost. If I am paying this much for a room it needs to be clean!

10

Maria Teresa

18 May 2025

·

Stayed 2 nights

Nice and clean

10

Stacie

24 Jun 2025

·

Stayed 4 nights

We thoroughly enjoyed our stay. Staff was very friendly and accommodating. We opted for breakfast with our stay and it was worth it. Breakfast with a view of Times Square was wonderful! Our room was clean. The entire place was very social and inviting. Great location for our daily itinerary.

6

Manoj

11 Jun 2025

·

Stayed 2 nights

Great location and excellent staff. Breakfast was chaotic . Wanted to get a coffee two days in a row but couldnt get served so went to the cafe around the corner which was excellent. Need to clean the windows as it was difficult to take photos of times square from the room.

6

philip

22 Jan 2025

·

Stayed 4 nights

Room was not totally clean along with bathroom and the room temperature was very high with the aircon not cooling it down sufficiently meaning we had to open the window at times letting the noise and bustle from outside in which was not pleasant at night time.

4

Seyed Hossein

3 Jul 2025

·

Stayed 5 nights

Walkable distance to Times Square, generally clean hotel, but the service sucks. No complementary bottles available, there is Ice machine with filtered water which was out of water most of the time. Towels replaced with a dirty ones with stains. Breakfast! We preferred to have our breakfast outside of hotels despite breakfast was included in our reservation.

6

Rashane

26 Jun 2025

·

Stayed 3 nights

I would not recommend- the description doesn’t mention about 2 elevators to actually get into the building that get super crowded everyday and there is a 30 min wait just to get in. The concierge didn’t have any information about tours. I also needed to be about 5 floors higher to actually have a Hudson River view. There were stains left on my bathroom sink that I cleaned myself… so many small things added up to not create a good experience

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Rooms

Rooms are generally comfortable with memorable Times Square or Hudson views and often quiet, though some feel small or dated. Common complaints include poor lighting, basic or unreliable TVs, occasional bar noise, and temperature control problems.

Related guest reviews

10

Mary

5 Nov 2025

·

Stayed 4 nights

Wonderful Hotel! Beautiful! Loved our room on the 32nd floor!

10

Alison

3 Jul 2025

·

Stayed 3 nights

It was a very quiet sleep- could not hear much around us at night. Major bonus,

8

Aisha G

20 Aug 2025

·

Stayed 4 nights

Property was clean and convenient for walking. Hotel needs updated television that consist of smart television.

10

Trinh

28 May 2025

·

Stayed 6 nights

Great location in Times Square. Very walkable to everything. Staff nice and professional. Check in and out easy. We had drink credits from our booking which they removed at the end of the stay. Rooms are quite large considering NYC and location. Room clean, in room safe available. Nice size work table as well as couch that another person can sleep on. Bathroom decent size. There are fillable water stations (and ice) in the hallway by the elevator. In the lobby is a bar and restaurant nearby with seating outside which they called a rooftop bar with great views of Times Square. Only downside is there is a separate elevator from street level to lobby, then you have to take another elevator down the hall to your room which basically wastes a lot of time.

8

Mattias

15 Feb 2025

·

Stayed 5 nights

Nice hotel, wonderful views. Had a room with a very nice view over times square. Backside, very noisy rooms, could hear neighbours talking.

6

Jorge

20 Jul 2025

·

Stayed 3 nights

Decent location, rooms are extra small for the price you pay.

10

Steven

30 Oct 2025

·

Stayed 6 nights

Great view of Time Square and centrally located to Broadway theaters.

8

David

3 Apr 2025

·

Stayed 1 night

Solid experience. The AC in the room did not seem to respond to requests to cool down to 67. Bed was ok, pillows were great. Very quiet. Reasonable price and great location. Had the room with views of the Hudson, and it was accurate. Good value.

8

Michael

30 May 2025

·

Stayed 2 nights

Stayed in room 2004, amazing views of times square, only 2 negatives the lighting in the room could be better, at timesi had to put the torch on my phone to look into my suitcase, defo needs a light above the mirror and 2 not all plug sockets worked, think only 2 in the entire room, didnt mention it as were only there for 2nights & managed with the 2.

8

Lucianna Mei Ling

15 Aug 2025

·

Stayed 6 nights

Very comfortable room and it was clean and location convenient. However our room overlooked the hotel bar and very loud music was played when we were trying to sleep. That was my only issue. Everything else was great

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and helpful at check-in and around the hotel. Recurring complaints involve destination fees and disputed $500 ‘smoking’ charges, plus occasional slow or indifferent service in the bar or at the desk.

Related guest reviews

10

Taryn

10 Jun 2025

·

Stayed 2 nights

I had a fabulous time celebrating my birthday with a staycation at M Social last month! The room was spotless, quiet, and offered a beautiful view of the city, which was exactly what I needed. The front desk staff were incredibly friendly and made my birthday feel special by sending up complimentary (still and sparkling) water, plus a slice of cheesecake, which was delicious😋. The bar and lounge area, located on the lobby level, had a lively and upbeat vibe with a live DJ both nights I was there. The drinks were strong, the atmosphere was fun, and it really made the evenings feel like an ongoing celebration when coming back from my activities. Overall, M Social was the perfect place for a relaxing and memorable NYC staycation. I'd definitely stay again and recommend it to anyone looking for comfort, great service, and good energy in the heart of Times Square.

2

Rebecca

21 Jul 2025

·

Stayed 3 nights

Ive stayed in this hotel 4 times and July 17-20 was my last time !!!! DO not stay in this hotel BEWARE OF a $500 scam they are doing charging people of a “smoking fee”. Saturday night I went out with my mom came back home and decided to blow dry my hair soon after I got a letter under my door saying I been charged a $500 Smoking fee and the smoke detectors sensed someone was smoking inside the room !!! Me nor my mother have ever smoked our entire lives!! I was in complete shock they would do this after going online I’ve came across many other complaints about this same fee !!!! Such a shame I will not be staying at this hotel ever again !!

8

Lamario

20 Jun 2025

·

Stayed 3 nights

I liked that the rooms were bigger, what i did not like is that the properly was not aware that our breakfast was prepaid during our booking with expedia...i had to show them my confirmation which included breakfast in order for them to take it off of my bill. They were not showing that I prepaid in their system. We also had a $62 drink credit and that wasn't showing in their system either...they had added the drinks and breakfast to my final bill, so i had to show them the confirmation with the drink credit including breakfast so that they could take the charges off...There is definitely a disconnect between the hotel and expedia.

10

gregory and victoria

9 Nov 2025

·

Stayed 2 nights

smooth and friendly check in - our room was ready ahead of time which was awesome. excellent lunch in the bar. room was clean and comfortable. elevators very efficient.

10

Dan

4 Aug 2025

·

Stayed 1 night

There was a tall African America guys who was downstairs who help my son and I with parking and the location of things. He is definitely an asset the MSocial. Respectful, patient and in good spirits.

6

Daniel

9 Aug 2025

·

Stayed 6 nights

The restaurant bar was absolutely terrible for service

2

Dawn

13 May 2025

·

Stayed 5 nights

Do ***NOT*** stay at this property. First, the elevator was broken; created a line out their door to the street to get in. Second, the print out of my bill showed a credit from my deposit BUT they charged more than the entire bill to my credit card!! BEWARE of their “smoking fee” SCAM!!! No one in my room ever smokes but they “claim” that we smoked in our room, which is totally false. They would not waive the fee and require me to dispute the charge with my credit card company. After my stay, I’ve seen several online reviews stating the same issue. Their balcony stank of marijuana more than once! Worst customer service I’ve ever had at a hotel!!! Will not stay again. Highly recommend you do not make the same mistake I did.

8

Scott

18 Mar 2025

·

Stayed 2 nights

When you walk in on the basement level, you don’t realize that you are coming in to where the bellhops are. They somewhat rudely instructed us to go up a level to the main lobby. Though helpful, they aren’t the most friendly and inviting. The staff at the check-in desks were very kind and accommodating. One frustration I do have about the hotel is that every time we went to leave we had to go down an elevator and there’s only two sets of elevators so there were a lot of people waiting every time we went to go somewhere

10

Tracey

19 Mar 2025

·

Stayed 4 nights

I’ve stayed near Times Square a lot and this is hands down my favorite hotel. The staff were very friendly and helpful, the food and drinks were good, the elevators were fast and not overcrowded and the rooms were just wanted you needed. Special thanks to Victor and the other staff at the bar/lounge. They were fantastic!!!! I would definitely stay here again.

6

Arlene

17 Aug 2025

·

Stayed 3 nights

M Social in New York used to be my go-to hotel every time I visited Manhattan, but this last stay was a major disappointment. It was obvious the staff had changed in the past nine months. In the past, there was always someone welcoming guests at the front drop-off, but this time the arrival was cold and unwelcoming. No greeting, no assistance, and my kids and I had to unload our own vehicle without any help from the bellmen. The check-in experience was just as impersonal. Rather than acknowledging me as a returning guest, the front desk clerk seemed more concerned with pointing out that there’s a fee for early check-in — which I was fine with paying — but the tone felt dismissive and surprising. On top of that, the property itself is showing wear. The bathrooms, once sleek, are now looking beat up: the dark wood is worn, and the bathroom tiles have noticeable black buildup between them. Overall, what used to feel like a warm, stylish, and dependable place now feels indifferent and neglected. Sadly, this will likely be my last stay at M Social.

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Location

Excellent Midtown base steps from Times Square, theaters, restaurants, and multiple subway lines; many guests felt safe and found it very walkable. Ideal for shows and sightseeing.

Related guest reviews

10

Raymond

5 Dec 2024

·

Stayed 2 nights

Great stay at a very friendly place. Great location near times square, Carnegie hall, and theatres. Loved the staff, the bar, and the food. We were treated very well by everyone. The fragrance free hypoallergenic rooms towels and bedding was a huge plus for us. We will be back!

10

Courtney

8 Aug 2025

·

Stayed 4 nights

This is a perfect Midtown Manhattan location

10

Barbara

28 Apr 2025

·

Stayed 1 night

Great location in the theater district. Quick check-in and check-out, clean room, perfect base to explore the city from.

10

Erik

14 Apr 2025

·

Stayed 1 night

Loved the lobby bar! Perfect location if you're seeing a show! Would stay here again for sure!

10

Linda B

6 Jul 2025

·

Stayed 7 nights

Very nice Hotel,very convenient for walking around Times Square.Accessible to subway & taxi cabs & dining within walking distance.Excellent staff service & hotel housekeeping very friendly and helpful.

8

Nelson

5 Sept 2025

·

Stayed 4 nights

Convenient location. Far enough from Time square to avoid the crowds, but close enough to walk. Close theaters, and close enough to central park that itis a short walk. Close to subway which gets anywhere.

10

Steven

30 Oct 2025

·

Stayed 6 nights

Great view of Time Square and centrally located to Broadway theaters.

10

Janet

6 Jan 2025

·

Stayed 4 nights

Amazing location!! Big, spacious rooms for NYC standards. Friendly staff!

10

Wendy

15 Aug 2025

·

Stayed 2 nights

Great location

10

Jason

1 Jul 2025

·

Stayed 3 nights

Wow! The location was ideal for Broadway Shows. M Social is one block from Wicked, Great Gatsby, Stephen Colbert, and Stardust Diner. However, they're not resting on a fortunate location. The facilities are stylish, the staff is friendly, and the breakfast offerings were tasty, well-presented, and varied. Our room was spacious and offered light-blocking curtains to counter the literal bright lights on Broadway. Central Park, 5th Avenue and Times Square are walkable, plus nearby subway stations offer access to further stops like SoHo and Statue of Liberty.

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Dining

Breakfast and on-site dining draw mixed feedback: several enjoyed the buffet and bar with views, while others found breakfast costly, crowded, or average and bar food/service slow. At times, venues are closed for private events.

Related guest reviews

8

Allison

1 Aug 2025

·

Stayed 3 nights

This was in a great location for seeing broadway shows, Central Park, and shopping. It was in pretty good shape (slightly broken toilet seat and a stain on the couch, but nothing terrible). Beds were comfortable. The lobby is on a higher floor, which was slightly inconvenient, as the elevators were busy all of the time. In addition, there was a lobby event happening one night of our stay, so there was a long line for the elevator, and we ended up needing to take a service elevator to get up. Unfortunately, the bar and lobby were closed during this time, but we had not been informed in advance. This hotel was still good value for the money, and I would likely consider staying again.

10

Taryn

10 Jun 2025

·

Stayed 2 nights

I had a fabulous time celebrating my birthday with a staycation at M Social last month! The room was spotless, quiet, and offered a beautiful view of the city, which was exactly what I needed. The front desk staff were incredibly friendly and made my birthday feel special by sending up complimentary (still and sparkling) water, plus a slice of cheesecake, which was delicious😋. The bar and lounge area, located on the lobby level, had a lively and upbeat vibe with a live DJ both nights I was there. The drinks were strong, the atmosphere was fun, and it really made the evenings feel like an ongoing celebration when coming back from my activities. Overall, M Social was the perfect place for a relaxing and memorable NYC staycation. I'd definitely stay again and recommend it to anyone looking for comfort, great service, and good energy in the heart of Times Square.

10

Mary

12 Nov 2025

·

Stayed 3 nights

Loved the view of Time Square from the room. The lobby, bar and restaurant were all fantastic. The morning breakfast buffet is a great way to start a day of exploring and having fun!

10

Theresa

21 Jan 2025

·

Stayed 2 nights

We stayed here to go to a show at the August Wilson theater. The theater is just a few steps away. It was perfect. There are a few other theaters less than a block away as well. We had drinks and appetizers in the bar. The view of Times Square from the bar was amazing.

6

Holly

18 Nov 2025

·

Stayed 4 nights

It was an ok place to stay if you like slow and long lined elevators. Dont splurge for the breakfast its nothing more than your standard crappy hotel breakfast, your basically paying for a seat and a view. You also have to wait in line to be seated for breakfast which could take a while. The outdoor balconies were closed most of the 5 days we were there. All in all it was ok.

8

Muhammad

21 Jun 2025

·

Stayed 4 nights

The location is right in the heart of Times Square, which made it incredibly convenient for exploring the city. The hotel itself was very clean, and very comfortable, offering a great place to relax after long days out. The staff were friendly, professional, and always willing to help, which added to the welcoming atmosphere. The only drawback was the breakfast, which lacked variety. It was the same offering every day, and after a few mornings, it became repetitive.

2

Miguel

26 Dec 2024

·

Stayed 3 nights

Dusty and not clean. We found a bug on our Caesar salad at the restaurant downstairs. We lease, do not eat here!!! Bathroom was not clean and tub had hair. Horrible place to stay in New York. Never again!

8

Rosemary

8 Aug 2025

·

Stayed 4 nights

Hotel room was clean but not spotlessly clean. After a day of sightseeing it’s nice to get back to the hotel and have a drink at the bar and unwind however because the bar is open to the public this can mean that you’re in for a lengthy wait to be served. Would love the hotel to review how people actually staying at the hotel can be served quicker.

6

Amanda

19 Oct 2025

·

Stayed 4 nights

Coffee was good but the breakfast options were not great

8

Kimberly

16 Jul 2025

·

Stayed 3 nights

I really enjoyed my stay. It was quiet the service was good. I was really impressed by how good the food was at the restaurant as well as room service. Housekeeping staff were friendly and attentive. Really liked the contactless check out. I would stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $477	2 $389	3 $463	4 $556	5 $360	6 $515	7 $502
8 $307	9 $372	10 $434	11 $399	12 $345	13 $475	14 $419
15 $269	16 $389	17 $481	18 $471	19 $410	20 $430	21 $358
22 $262	23 $269	24 $378	25	26 $747	27 $660	28 $402
29 $235	30 $337

M Social Hotel New York Times Square

Prices for M Social Hotel New York Times Square

Monthly average prices

About this property

Location

Room options

Family Room

Social Deluxe Times Square King -Ball Drop View

Social Premier Times Square King -Ball Drop View

Premier Room, 2 Double Beds (Times Square)

Superior Room, 2 Double Beds (Hudson River View)

Superior Room, 1 King Bed (Hudson River View)

Deluxe Room, 2 Double Beds (Times Square)

Room, 1 King Bed, City View (Social)

Standard Room, Roll-In Shower

Room, 2 Double Beds, City View (Social)

Guest reviews of M Social Hotel New York Times Square

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about M Social Hotel New York Times Square

Considering this hotel for your New York (and vicinity) trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $312	30 $385	31 $514