Renaissance New York Times Square by Marriott

The staff was amazing

Everything was absolutely amazing and I will definitely be going back. The staff were all wonderful and incredibly accommodating. The only area that could use some improvement would be the Bowtie Bar. I paid $40 for a peach sidecar that unfortunately was not good at all, and the customer service there did not match the level of hospitality experienced throughout the rest of the stay. That aside, Burcha, Divina, Tammy, Wilson, and Joe all played a huge part in making this such a great experience. From the communication before the trip, to setting up the room, offering recommendations during the stay, handling my bags, and even the follow-up communication afterward, every detail felt thoughtful and appreciated. The location was dead smack in the middle of Times Square and surrounded by so many restaurants and businesses. Prime location if you’re wanting to get out and just be amongst the energy and people. Tip… walk a few blocks away if you’re planning to get a Lyft/ uber. Because of the congestion, the cost and wait time can be a little higher getting picked up.

Staff was very attentive! Rooms were clean and we felt very safe!

A bit dated property but still well loved. Staff was so friendly and kind. A couple of things I did not appreciate: First, before booking it should appear on Hotels.com that the elevators are being worked on and thus very slow. This would have influenced my decision to stay here. Second, you are definitely treated as a second class citizen when you book with a third party... you don't even get points for your stay or any benefits of being a Bonvoy member. That's a horrible policy.

The experience overall was very good. My complaints are the lack of working elevators making for long waits. I also had an issue over the cost of the breakfast buffet. $120 for 2 people for a buffet without an omelette station or waffle station or sliced roast beef is ridiculous, even for NYC!