Name: Holiday Inn Express Hotel & Suites New Philadelphia by IHG
Address: 145 Bluebell Dr SW, New Philadelphia, Ohio, United States of America, New Philadelphia, Ohio, US
Price range: US$107–US$203 per night
Rating: 8.78

What guests think

At Holiday Inn Express Hotel & Suites New Philadelphia by IHG, travelers frequently praise friendly staff, clean rooms, and a solid complimentary breakfast, while noting renovations that have closed the pool and fitness room and created some lobby disruptions.

Guests describe comfortable beds, though several found mattresses too soft or unsupportive, and noise from adjacent rooms or upstairs occasionally disturbed sleep. The location is convenient for Amish Country and nearby restaurants, with easy parking. A few service hiccups, such as billing confusion or slow maintenance, were noted. Overall, expect a practical stay with ongoing updates and some variability in comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is a frequent draw for families, but multiple stays reported it closed or under renovation, and some noted maintenance or chemical balance issues. Parking is easy.

Related guest reviews

6

Wendell

4 Oct 2025

·

Stayed 1 night

Parking was good, right out front, breakfast was good and items were refilled/refreshed frequently. Room was clean and roomy but bed was to soft for my back.

8

Meghan

16 Dec 2022

·

Stayed 19,337 nights

We liked the easy access to the heart of Amish Country. The chlorine in the pool area was extremely strong causing multiple guests in the pool area (including our family to cough and get red and burning eyes). Good for fighting infection but not necessarily good for breathing. Need to find a better balance of the chemicals. Housekeeping services were excellent going above and beyond with cleaning our room when we were out for the two days we were there.

10

Adam

11 May 2024

·

Stayed 1 night

The hotel was newly renovated, which was nice. They let us upgrade to a room with a jetted tub which was relaxing. The pool was out of order and the only place for ice was in the fourth floor so that was a tad inconvenient. Overall really nice.

8

Stephanie

1 Jan 2023

·

Stayed 19,357 nights

We live in the area and only stayed for the pool for our kids to swim. The last time we stayed was 8 years ago after our wedding reception. Obvious updates are needed. The furniture in the room all had leather that was falling apart. The carpet could definitely use a good shampoo, and the card swiper on the pool door entry is almost impossible to get into.

10

Lisa

1 Jun 2025

·

Stayed 1 night

Our experience was wonderful from check in to check out! The attendants were very friendly and welcoming, pool area was clean, room was very clean (no smoke smell!), and breakfast was really good. Cannot recommend this hotel enough! :)

10

Amy

14 Jul 2025

·

Stayed 1 night

Stay was great, I would recommend and stay again. Pool was fun for the kids, breakfast was great for free hotel food. Very clean

8

Kimberly

12 Oct 2024

·

Stayed 1 night

Nice hotel in a nice area near the Amish area we wanted to visit. The pool was not available for use. The breakfast was very good. We had a small seating area & the TV turned out easily to see from the seating area. We had 2 queen beds, couch, coffee table, chair & small table & a chair and a desk. Loved it!

8

Steven

28 Sept 2024

·

Stayed 1 night

The property advertised a pool and the pool was out of service when checking in. There was nothing on the site saying that the pool was shut down for maintenance, the kids we’re upset cause it was closed.

4

James k.

23 Apr 2024

·

Stayed 1 night

At n check in the lobby was under construction, plaster smell and dust everywhere. Was not told in advance about the construction and that the pool and exercise room were not available. Breakfast room was next to the lobby with workers running around and in and out of the room.

10

Katrinka

2 Aug 2025

·

Stayed 1 night

Loved the pool

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Cleanliness

Most guests found rooms and common areas clean, with housekeeping keeping things tidy. A few reported lapses like missed vacuuming or debris in rooms.

Related guest reviews

10

Angel

25 Sept 2025

·

Stayed 1 night

Clean rooms, clean property, staff are super helpful and always polite

10

Betty

8 Sept 2025

·

Stayed 1 night

Clean property! Very friendly staff! Beds were very comfortable. Would definitely stay here again.

10

Elizabeth

6 Sept 2025

·

Stayed 2 nights

Very nice and clean hotel.

10

David

13 Oct 2024

·

Stayed 2 nights

Very nice accommodations, clean and quiet.

6

Tressa

26 Sept 2025

·

Stayed 1 night

Our stay was ok. The bed was comfortable. My issue was the cleanliness of our room. There was a candybar? chunk on the chair. It really grossed me out. Additionally the bathroom corner had a pile of hair/ dust/ lint. We were there for a wedding and they were packed.

10

john

4 Nov 2024

·

Stayed 1 night

Great experience. Very clean. Good breakfast. Quiet.

10

John

14 Dec 2025

·

Stayed 1 night

Rooms were very clean.

8

Mary

4 Apr 2023

·

Stayed 1 night

It is a decent accommodation in a small town. The rooms are kept clean, and staff are friendly. The breakfast room is huge, which is a pleasant surprise.

6

Bensun

16 Jun 2023

·

Stayed 1 night

I’ve stayed at this location before but this time I didn’t really have a positive experience. The staff are always friendly. To start, I just get into my room and someone was trying to open my room door after I just took off my shirt. No knock but found out it was housekeeping. Not a big deal but my room looks like it was never vacuumed and there was a used coffee k-cup in the machine with only one k/cup on the tray. Not typical of holiday inn express. $160.00 a night I expected more…or at least equivalent to previous stays at this location. I don’t think I’ll be staying in this location next time.

10

Karen

29 Aug 2024

·

Stayed 1 night

I’m not sure how old this hotel is but everything inside was like new. Clean, neat, and an excellent young lady at the front desk when we checked in.

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Rooms

Rooms are generally comfortable and some suites offer extra seating or jetted tubs, but decor shows wear in places. Guests reported mixed sleep quality due to soft or uneven mattresses and occasional noise from neighbors or hallway doors.

Related guest reviews

4

Anthony

4 Aug 2025

·

Stayed 1 night

Didnt like the way room was set up the bed was terrible and the pillows was very uncomfortable. Got to the room around 530 pm and left around midnight cause we just couldnt get comfortable plus they put a family above us on the next floor and they was noisy stomping the floor

6

Wendell

4 Oct 2025

·

Stayed 1 night

Parking was good, right out front, breakfast was good and items were refilled/refreshed frequently. Room was clean and roomy but bed was to soft for my back.

10

Adam

11 May 2024

·

Stayed 1 night

The hotel was newly renovated, which was nice. They let us upgrade to a room with a jetted tub which was relaxing. The pool was out of order and the only place for ice was in the fourth floor so that was a tad inconvenient. Overall really nice.

8

Ann

20 Mar 2023

·

Convenient location. Clean and functional room. Furniture in need of refreshing -showing lots of wear and tear.

8

Karen

20 May 2025

·

Stayed 1 night

Everything was good except the bed. We didn't sleep well on this mattress-- there was a low spot on either side. The room was great, breakfast and parking were great.

10

Shannon

20 Oct 2023

·

Stayed 2 nights

The only complaint I could have is that my room was by the exit door and it was so loud when it shut. Everything else was awesome!

8

Kimberly

12 Oct 2024

·

Stayed 1 night

Nice hotel in a nice area near the Amish area we wanted to visit. The pool was not available for use. The breakfast was very good. We had a small seating area & the TV turned out easily to see from the seating area. We had 2 queen beds, couch, coffee table, chair & small table & a chair and a desk. Loved it!

6

Tressa

26 Sept 2025

·

Stayed 1 night

Our stay was ok. The bed was comfortable. My issue was the cleanliness of our room. There was a candybar? chunk on the chair. It really grossed me out. Additionally the bathroom corner had a pile of hair/ dust/ lint. We were there for a wedding and they were packed.

10

Erin

1 Jul 2023

·

Stayed 1 night

The hotel is nice and polite but a bit dated. Our room had that “old hotel” room smell. However the staff is friendly, helpful and extremely accommodating (we arrived at 11:30pm).

8

Joyce

31 Dec 2023

·

Stayed 1 night

The people next door had the tv so loud and we were so tired and wanted to sleep. Otherwise a very nice place.

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Service

Staff are widely described as friendly and welcoming, with smooth check-in experiences. Some guests noted service lapses, including billing confusion, slow maintenance, or limited front-desk coverage.

Related guest reviews

10

Dave

30 Dec 2025

·

Stayed 3 nights

Staff very friendly and helpful

4

Katie

24 May 2025

·

Stayed 1 night

So when I booked it said pay at property upon arrival. It said my total for the room plus taxes online. I get there and do todome unexpected events on the 3 and half hour drive i talke dtoo the manager and paid most of it in ky card except for like 16 dollars. My husband paid cash. Everything was good. The day of check out the clerk said by have a good day after i turned in keys then once i started loading the car she runs out and said i still owed 15.94 or whatever it was my had already paid. Argued it a little but due to the fact i had a wedding rehearsal to get back home to 3 and half hours away i paid it but i will not be back. Wr also had no remote for our room had to ask worker for one from another room. And had peole running and stomping above us at 1 am. And we had two kids trying to sleep as well

10

Bobbie

28 Feb 2025

·

Stayed 1 night

Staff were super friendly!!!

10

Angel

25 Sept 2025

·

Stayed 1 night

Clean rooms, clean property, staff are super helpful and always polite

10

Betty

8 Sept 2025

·

Stayed 1 night

Clean property! Very friendly staff! Beds were very comfortable. Would definitely stay here again.

8

Marilyn

18 Feb 2023

·

Stayed 1 night

Always like having a fridge and microwave. Needed more than one person at the desk, because the one person was on the phone with a customer when we arrived.

10

Kimberly

12 Mar 2023

·

Stayed 1 night

Check in was quick and easy. The hotel was clean. I appreciated the quiet time from 10 pm- 6 am.

8

Mark

15 May 2025

·

Stayed 2 nights

Was good except our room door wouldn’t lock unless manually locked from inside. Maintenance didn’t show up to fix it so we were transferred to another room on next day.

10

Karen

29 Aug 2024

·

Stayed 1 night

I’m not sure how old this hotel is but everything inside was like new. Clean, neat, and an excellent young lady at the front desk when we checked in.

10

JOHN

20 Feb 2023

·

Stayed 2 nights

The Holiday Inn was great from the check-in which was done by Amanda. I asked a couple of questions and with no hesitation answered them. Also when going back and forth at the entrance all the hosts greeted with a hello and a smile. The pool was nice and got to enjoy it several times. I would highly suggest this hotel for the convince of being close to Amish country and several options around the area.

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Location

Convenient base for visiting Amish Country and close to restaurants and shopping. Area feels pleasant and accessible.

Related guest reviews

8

Ann

20 Mar 2023

·

Convenient location. Clean and functional room. Furniture in need of refreshing -showing lots of wear and tear.

8

Kimberly

12 Oct 2024

·

Stayed 1 night

Nice hotel in a nice area near the Amish area we wanted to visit. The pool was not available for use. The breakfast was very good. We had a small seating area & the TV turned out easily to see from the seating area. We had 2 queen beds, couch, coffee table, chair & small table & a chair and a desk. Loved it!

8

Earl

16 Feb 2023

·

Stayed 1 night

Clean comfortable room. Nice breakfast. Close to restaurants

10

JR

1 Dec 2024

·

Stayed 1 night

We’re shopping and was very convenient

8

Mary

4 Apr 2023

·

Stayed 1 night

It is a decent accommodation in a small town. The rooms are kept clean, and staff are friendly. The breakfast room is huge, which is a pleasant surprise.

10

JOHN

20 Feb 2023

·

Stayed 2 nights

The Holiday Inn was great from the check-in which was done by Amanda. I asked a couple of questions and with no hesitation answered them. Also when going back and forth at the entrance all the hosts greeted with a hello and a smile. The pool was nice and got to enjoy it several times. I would highly suggest this hotel for the convince of being close to Amish country and several options around the area.

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Dining

Breakfast is frequently praised for being good with decent variety, but several guests encountered limited choices or items running out. Overall impressions range from solid to disappointing.

Related guest reviews

10

Haley

26 Apr 2025

·

Stayed 1 night

Very good breakfast with a lot options. Was very clean. Friendly staff

6

Wendell

4 Oct 2025

·

Stayed 1 night

Parking was good, right out front, breakfast was good and items were refilled/refreshed frequently. Room was clean and roomy but bed was to soft for my back.

4

Jeremy

24 Mar 2024

·

Stayed 1 night

One of our beds did not have a blanket or sheets on it. We asked for blanket and sheets and all we were gave were sheets. The pool had mold all around the edge of the pool. In the morning when we went down for breakfast all there was was apple juice to drink. The milk was all gone at 8:30am and we were told breakfast was until 10am. The only warm food was sausage patties. There was no bacon, eggs or pancakes. We waited 45 minutes and never received any hot breakfast, even after I spoke with the front desk. The most disturbing part of our stay was the construction workers that were working on the hotel. Would just stand outside the pool area and stare at myself and my family through the window while we swam. It was my wife’s Birthday and unfortunately it was pretty disappointing.

10

Lisa

1 Jun 2025

·

Stayed 1 night

Our experience was wonderful from check in to check out! The attendants were very friendly and welcoming, pool area was clean, room was very clean (no smoke smell!), and breakfast was really good. Cannot recommend this hotel enough! :)

10

Amy

14 Jul 2025

·

Stayed 1 night

Stay was great, I would recommend and stay again. Pool was fun for the kids, breakfast was great for free hotel food. Very clean

10

Richard

15 Jul 2024

·

Stayed 3 nights

The hotel is well run, clean, and quiet. The breakfast service is pretty decent. I've stayed here several times and it is consistently very good.

8

Kimberly

12 Oct 2024

·

Stayed 1 night

Nice hotel in a nice area near the Amish area we wanted to visit. The pool was not available for use. The breakfast was very good. We had a small seating area & the TV turned out easily to see from the seating area. We had 2 queen beds, couch, coffee table, chair & small table & a chair and a desk. Loved it!

10

john

4 Nov 2024

·

Stayed 1 night

Great experience. Very clean. Good breakfast. Quiet.

8

Edith

8 Mar 2025

·

Stayed 1 night

Smells good, everything was clean, breakfast was kind of boring

10

Angela

2 Oct 2023

·

Stayed 1 night

Comfortable bed, crappy breakfast

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Month	Average price
January	US$127
February	US$108
March	US$121
April	US$139
May	US$143
June	US$132
July	US$141
August	US$145
September	US$143
October	US$137
November	US$118
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $124	17 $110	18 $130	19
20 $114	21 $123	22 $118	23 $122	24 $146	25 $165	26 $174
27 $114	28 $131	29 $138	30 $131

Su	Mo	Tu	We	Th	Fr	Sa
				1 $203	2	3 $174
4 $123	5 $126	6 $130	7 $130	8 $121	9 $165	10 $183
11 $122	12 $126	13 $121	14 $120	15 $132	16 $191	17 $201
18 $119	19 $114	20 $113	21 $113	22 $148	23 $161	24 $143
25 $107	26 $121	27 $120	28 $120	29 $163	30 $156	31 $191

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, Multiple Beds

Standard Room, 1 King Bed

Suite, 2 Queen Beds, Accessible (Comm, Mobility, Accessible Tub)

Standard Room, 1 King Bed, Jetted Tub

Standard Room

Standard Room, 1 King Bed, Accessibleessible (Comm Mobility Accessible Roll in Shower)

Suite, 1 King Bed with Sofa Bed (Living Area)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites New Philadelphia by IHG

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Prices for upcoming dates