Best Western Dutch Valley Inn

Their gym was in a terrible condition, most of the equipment broken. The carpet in the hallway was old and stained. Breakfast was lackluster. The room smelled of old smoke. The internet was abysmal.

In exercise room 1 of 4 machines we operable.

Pool was cold disappointed could not swim

The ladies at the counter were very kind and accommodating, which made for a pleasant experience. However, I did notice that the gym could benefit from some improvements in its overall condition. Aside from that, everything else was enjoyable.

Pool was not open and I was not told this when I booked the room.

Overall nice visit. The only downside was that the pool and workout center was closed.

We had a wonderful experience for our 3 night stay. Staff was great! Renee was super sweet. Housekeeping staff were kind and helpful as well. The breakfast menu could use some alternating- for those that stay multiple nights, however everything was edible and area stayed clean and for the most part stocked. The pool area was clean but was not heated. No hot tub available. Nice location for anything in Canton to Berlin. Will be staying there again!

For goodness sake, please replace the carpeting in the hallways, the least you can do is vacuum daily. I think majority of the rooms are clean, but many are rooms that previously allowed smoking, and it is definitely obvious. They ask guests to just use the main entrance to enter the building, but don’t care to mention it’s because the key card entry isn’t working for the other 4 doors. Then to make things even more ‘safe’, they allow the construction crews, pipeline crews that stay there to prop the other 4 doors open with rocks 24/7. This made me feel very uncomfortable, especially being that I’m traveling solo.

It was hard to find the correct driveway. The parking lot is deteriorating. Inside nice older property, but outside seemed ill kept & dirty.

Breakfast was not good. (juice machine not working, sausage tasted like it was boiled in water, muffin container empty - only option was Waffles) It has been remodeled recently - new paint, clean and definitely trying the best with what’s there. Pool closed the entire weekend. Beds were not comfy. Bathrooms super small. All that to say - for the price I would probably stay again since it was so clean.

The hotel was comfortable, and the staff was extremely friendly. The place was clean and well kept up.

The staff was excellent. Too bad the maintenance of the floors didn’t match. The carpet in the halls were stained and dirty. Even the tile floor could have used a good mopping. Our room though clean has a strange smell to it

Check in was good. Staff friendly. Room dirty. Dust was an inch thick, bathroom not clean. only 1 towel in the room.

Front desk staff was nice, check in was quick and easy. Room was ABSOLUTELY DISGUSTING. So dirty. Splatters on the wall and the bedskirt, random things on the floor such as bottle cap, open safety pin. Bathroom door had dirt on it everywhere. Caulk in the shower was either discolored due to mold/mildew or missing. Would not stay here again.

The staff was awesome cleaning staff was horrible. First room we checked into had not been clean. The front desk lady moved us no questions ask and apologized for her staff.

We have stayed there many times for several years and was very pleased with price, location, condition, staff and safety. It was apparent this time that management has changed. The common areas were dirty, breakfast was less than good but the room/bed was comfortable. Sorry to see the maintenance slipping to the point that I will go elsewhere on my next trip.

Our room in bathroom light and above was covered in dust … we have allergies and the dust flared them up … Breakfast muffins were left out all day and overnight not covered

The hotel was quiet and parking was easy, but the rugs throughout the hotel were stained, dirty looking and had spots with holes in them. The bed was comfortable and the shower had plenty of water pressure.

Showed up after long day of travel to no one at the desk. After 10 minutes someone finally showed and got my partner Pat and I checked in. The attendant had red hair, I believe her name was Grace. I get to my door, and the keycards don't work. I look down the hall and Pat is having same issue but eventually gets in. Had to go back and get a new one, still took like 20 tries to get in door to room 232. I walk in as I'm on a phone call and the light switch doesn't work, and I notice it smells really stale, and that there is a bag in the room, and piles of garbage in the corner. I take a look around and find the bathroom in shambles. My room was never cleaned so I grab all my stuff and go back to the front desk. Front desk was clueless, and didn't know what to do. I told them I needed a new room asap. They finally obliged and got me a new room, no. 236, and told me they gave me a discount. Same issue with keycard. Same smell. Bed hardly made. Fridge is like 50 degrees. Toilet had pee all over. Got through my trip and go to check out, and didn't see my discount reflected. Asked the attendant about it and handed her my receipt. She was old and cranky, don't know her name. She proceeded to rip up my receipt in my face, and tell me it's not their responsibility to give me a discount. I get that I need to take it up with who I booked through, but damn was she rude about it. I am requesting a full refund on my room #232/#236, due to my terrible experience. 0/10.

Clean

The beds were clean and comfortable but high off the floor. Needed a small stool to get in them.

Typical BW room, older furniture and decor.

Bed pillows were very small. Also wifi was not working. Other than that, everything else was very good.

Quiet and convenient. Beds are comfortable. Bathrooms are rather small.

The beds were very comfortable. The room was clean. The staff was warm and accommodating.

Nice overnight during longer road trip. Hotel is convenient near the interstate and lots of food & services. Room was very clean & comfortable. Overall the furniture and fixtures are quite worn & tired. Desk chair leaned sideways enough to be scary, tub drained very sloooowly, such that I was nearly ankle deep near the end of my shower. Breakfast was fair and similar to most hotels. Price was way better than other hotels nearby.

The room was clean and breakfast was good. Bed wasn't very comfortable and the pillows were little squares half the size of a normal pillow and not comfortable.

People were nice but the bed mattress was old and had a sink hole in the middle of the mattress. Bathroom was not as clean as expected. HVAC unit was also very noisy.

It was a best western. You can see the scuff marks on the walls and doors from boots being kicked around. Tv had like 5 channels and was plugged into a power strip that was maxed out and just laying in the open. The air conditioner worked but sounded like it was on its last leg. Went for a wedding so didn’t spend much time there fortunately. The staff was nice.

Little 2 story hotel tucked behind another hotel which was nice and quiet. Didn’t hear any traffic. Toilet took forever to flush. Beds comfortable.

The hotel was comfortable, and the staff was extremely friendly. The place was clean and well kept up.

Attentive staff, responsive to special requests, coffee available

Staff was so nice and Hotel very clean.

The beds were very comfortable. The room was clean. The staff was warm and accommodating.

We had a wonderful experience for our 3 night stay. Staff was great! Renee was super sweet. Housekeeping staff were kind and helpful as well. The breakfast menu could use some alternating- for those that stay multiple nights, however everything was edible and area stayed clean and for the most part stocked. The pool area was clean but was not heated. No hot tub available. Nice location for anything in Canton to Berlin. Will be staying there again!

Friendly staff. Good value.

Staff was awesome! Small glitch with the tv in the room but Renee was awesome and fixed the problem quickly. Would stay again.

We had a great experience during our stay. Grace (asst manager) was phenomenal. She went above and beyond she was very attentive making sure we were good. Made sure we didn’t need anything, and us being new to the town was able to give us suggestions of places to visit. Actually we have no complaints about any of the staff everyone Wes personable. Hubby and I are already planning a return trip and stay at this hotel.

Great staff, excellent stay

A warm greeting by front desk staff Clean room with upgraded decor Walking distance to restaurants An enjoyable stay

For those unfamiliar with the area, Starbucks and Jersey Mike's is within walking distance. Walmart, Burger King, Big Lots, Dollar Tree all within a quarter mile.

Convenient

In a very convenient location.

Very nice staff, quick & helpful. Good breakfast, not real sound proofed but fairly quiet. Restaurants & stores within walking distance.

Nice overnight during longer road trip. Hotel is convenient near the interstate and lots of food & services. Room was very clean & comfortable. Overall the furniture and fixtures are quite worn & tired. Desk chair leaned sideways enough to be scary, tub drained very sloooowly, such that I was nearly ankle deep near the end of my shower. Breakfast was fair and similar to most hotels. Price was way better than other hotels nearby.

Convenient to store and restaurants.

This Beat Western was dated but clean with a friendly staff and everything was put together well. It’s an older facility but still plenty to enjoy. Breakfast was good and we had a very nice experience. Hardest part was finding it after a late night of football

It was hard to find the correct driveway. The parking lot is deteriorating. Inside nice older property, but outside seemed ill kept & dirty.

Convenient location with some eating options within walking distance. Friendly staff.

Little 2 story hotel tucked behind another hotel which was nice and quiet. Didn’t hear any traffic. Toilet took forever to flush. Beds comfortable.

A great small hotel when passing through the area. Unfortunately the pool was closed and nothing that was promised for breakfast was served, but the staff were great and the room was clean. Shopping and food options very close by.

Easy check in, breakfast was good

Their gym was in a terrible condition, most of the equipment broken. The carpet in the hallway was old and stained. Breakfast was lackluster. The room smelled of old smoke. The internet was abysmal.

Check in was good. Several selections for breakfast, nice that it was until 10 a.m. Only note is that scrambled eggs were not very hot. Good stay

The actually put frozen cheese omelets out for breakfast. They also ran out of sausages.

Nice clean and quiet room. Breakfast was very good, too

The reason why I gave 4 stars instead of 5 is because The Best Western Hotel needs an upgrade. I was very pleased with the comfort and cleanliness of the room. However, the main lobby and dining area could use a spruce up. For example, the main lobby could be more welcoming with live plants, new furniture, wall hangings, tapestry and carpets. The breakfast selection was very good. There is a menu posted with the hotels daily main dishes such as biscuits and gravy. In addition, other breakfast items included waffles, yogurt with toppings, waffle station, fruit and more.

Everything clean. Great breakfast. Would stay again.

Breakfast was not good. (juice machine not working, sausage tasted like it was boiled in water, muffin container empty - only option was Waffles) It has been remodeled recently - new paint, clean and definitely trying the best with what’s there. Pool closed the entire weekend. Beds were not comfy. Bathrooms super small. All that to say - for the price I would probably stay again since it was so clean.

Everything was very nice. Breakfast was very good!