Name: Quality Inn & Suites Bensalem
Address: 3671 Street Road, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: US$59–US$88 per night
Rating: 7.13

What guests think

Across recent reviews, Quality Inn & Suites Bensalem draws criticism for poor cleanliness, smoke and mold odors, pests, and maintenance issues, while a smaller share of guests praise friendly staff, ample parking, and convenient location near Wawa and Parx Casino.

Renovations and deferred upkeep show through broken fixtures, slow drains, nonworking ice machines, an often-closed fitness room, and occasional elevator outages. Rooms are frequently described as dated or small, with inconsistent comfort and several appliances or features not working. Expect a budget stay with trade-offs, and check conditions on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited and many items are out of order: guests cite closed or nonexistent gym/fitness, out-of-service ice machines, and periodic elevator issues. Parking is generally ample, and ongoing renovations are visible around the property.

Related guest reviews

6

Sandra

27 May 2025

·

Stayed 6 nights

said there was a bar and there wasn`t.

2

Marie

20 Oct 2025

·

Stayed 1 night

The place was dirty, with roaches everywhere and hair all over the floor. The ice machine on the second floor was not working and was full of dirt — very disgusting.

2

Joe

14 Jul 2024

·

Stayed 5 nights

vey frustrating experience 1. no lightlamp workingby bed 2. about to take shower & shower door did not open,when turn on shower it gets your clothes wet cause slide door does not open just to see if water comes out. 3. the shower floods the shower so water does not go down the drain. 4 had to change rooms to 2nd floor and that became problem where you can t turn down the cold air cond fr sleeping. 5.no internet, told front desk that my computer says server of hotel not working. 6. coming back to my room in evening the door key not working not charge and no elevator working. Had to take the stairs. 7. when I said to counter girl on desk about these problems that I was disappointed in this hotel she started yelling at me to the point of screaming at me about the 2 keys not working and also the elevator. 8. the toaster for bread did not work right 9. getting breakfast for cereal seems like crumbs in canister.

4

Yadira

19 Jun 2025

·

Stayed 2 nights

I went with my family for a 3 day stay and The air conditioner at my room wasn’t working and one of the day the elevator was out of order.

4

Lutgarda

19 Oct 2025

·

Stayed 1 night

bathroom drainage clogged . lots of hair visible. parking is great . lots of space

4

Sophia

28 Feb 2025

·

Stayed 2 nights

There were holes and broken tiles in the shower, dryed on stains on the sheets, said there was internet but it didn't work, no ice machines worked, overall very dirty with spiderwebs, dust, urine on the toliet, and mold in the bathroom.

6

Tonya

3 Apr 2024

·

Stayed 1 night

I chose this hotel in this area because it states they have a gym/fitness room. They do not which is false advertisement.

6

Lloyd

13 Mar 2025

·

Stayed 1 night

Graffiti in elevator

10

Nathaniel

15 Nov 2025

·

Stayed 1 night

Parking was awesome & just a comfortable stay overall.

2

Joe

28 Aug 2023

·

Stayed 2 nights

The bathroom ceiling was filthy; the shower curtain had burn marks and holes, there was a hole at the bottom of the door; there was a rolled up piece of paper towel in the peep hole because it was broken; there was a hole punched in the wall; there was a floorboard that just fell out; there was no clock/radio; the Fitness center was closed due to COVID; the ice machine on my floor did not work; the "hot breakfast" was a waffle griddle that worked poorly, a few small apples, some very small bagels, and some Fruit Loops. Absolutely disgusting hotel.

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Cleanliness

Reviews repeatedly mention poor cleanliness, including pests, stained bedding, lingering smoke smells, mold, and dusty or unvacuumed areas. A few guests noted acceptable cleanliness, but overall feedback is largely negative.

Related guest reviews

2

Críspulo

27 Apr 2023

·

Stayed 1 night

Terrible conditions. Bed bugs in my room. Never coming back to that hotel.

2

Marie

20 Oct 2025

·

Stayed 1 night

The place was dirty, with roaches everywhere and hair all over the floor. The ice machine on the second floor was not working and was full of dirt — very disgusting.

2

Iyare

13 Nov 2025

·

Stayed 1 night

Roaches everywhere!!!

4

Paulette

25 Aug 2025

·

Stayed 2 nights

It was absolutely filthy! Hallways have not been vacuumed in what seemed like months. Asked for a change of bedding because of many stains and all they did was flip them over......just very dirty. Would never stay there again!

4

William

12 May 2024

·

Stayed 1 night

Cons: the floors haven’t been swept in recent times so don’t walk around barefoot, there was still hairs in the bathtub, found a note behind the tv that read “there is roaches in the sink” and there was indeed little roaches all over. We killed at least 5. Pros: the pillows are very comfortable. Wawa is right next door. It was cheap and convenient.

2

Tanesia

30 Sept 2025

·

Stayed 1 night

The room was not clean behind the coffee machine was dirty.The toilet had hair that around it the bottom of the toilet wasn't clean.The shower water pressure was low.The sink was glued back together.It was a horrible experience

2

Kelly

7 Sept 2025

·

Stayed 1 night

Filthy rooms, roaches, just dirty overall

2

Joshua

7 Nov 2024

·

Stayed 1 night

Comforter had period blood stains and possibly fecal smears. Also there was a cockroach in the bathroom. One of the bathroom lights was also out.

2

Edil

22 Sept 2024

·

Stayed 2 nights

The Hotel was terrible and dirty. Found roaches in the room.

2

Michael

13 Sept 2025

·

Stayed 1 night

That place is disgusting. We left within half hour. Found dark mold on mattresses, and everything in non-smoking room smelled like smoke. The halls were dirty. Just say No.

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Rooms

Rooms are dated or small, with frequent maintenance problems such as broken lighting, weak water pressure, plumbing or AC issues, malfunctioning appliances, and worn furnishings. Bed comfort is mixed.

Related guest reviews

2

Kenneth

12 Aug 2024

·

Stayed 1 night

It was 150 for the room. The outlets in the bathroom didnt work, holes in the door, no water pressure at all, the toilet sounded like it was screaming every time it flushed. The room was not vacuumed or dusted . The lights above the bed fell out of the ceiling and hung there. There was the oldest smallest tv possible and the entire hotel smelled like weed and mold. To top it all off the mattress was hard as a cement slab and had a huge divit in the center so you roll into each other all night.

6

Tamena

21 Jan 2024

·

Stayed 1 night

Need to upgrade rooms and also the water pressure needs updating

4

Sergey

30 Oct 2025

·

Stayed 1 night

Changed rooms three times. Still no light in the last room. This property required renovation and repair of many items.

4

Vince

19 Jan 2024

·

Stayed 1 night

The tub backed up quickly. Was trying to shower and ended up in a bath

6

Matthew

1 Jan 2024

·

Stayed 1 night

Hotel was ok in need of some repairs holes in walls keep turn water on in shower though it would never get hot

4

Alberta

31 Jul 2024

·

Stayed 1 night

The property is very convenient to dining, shopping and the casino. However, it is definitely a two star hotel. The beds are not comfortable and the rooms have a lot of wear and tear. For example my bathroom doir was not able to close due to not being sized right. The tub had stains and the bathroom sink was cracked. I will say that I had no issues with the cleanliness of the room. But if you are looking for anything more than just a clean room to sleep in. Move on.

2

Lisa

17 Dec 2023

·

Stayed 3 nights

It was convenient to rt 132 (Street Road.) And I had a nice desk attendant on the night we checked in. However... We had three broken door handles, the tub did not drain properly, the toilet handle was cracked, there was no glass dish in the microwave, the floors were dirty, the comforter had cigarette burns, the room smelled like an ashtray (it was a non-smoking room), the fridge buzzed loudly, the hallway had big holes in two areas where ducts should be, and the maid banged loudly on our door 3 times at 9 AM asking to clean our room. Also, be advised that breakfast does not include yogurt, bananas, or eggs like other Quality Inns, and there are no tea bags provided in the rooms.

4

Shanelle

23 May 2025

·

Stayed 1 night

The hotel is ok You get what you pay for. The refrigerator looked at though an orange soda busted in it. The toilet didn’t flush and the hot water in the sink didn’t work.

8

Joan

22 Aug 2025

·

Stayed 1 night

The rooms are pretty small

6

David

23 Sept 2025

·

Stayed 1 night

There was no non slip mat or tiles in the bathtub I have a hip problem I was afraid of falling, the bed was so uncomfortable, had to sleep in the chair.

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Service

Service is mixed: several guests found staff friendly and check-in easy, while others reported unprofessional or unhelpful interactions and difficulty resolving issues.

Related guest reviews

10

Leslie

4 May 2025

·

Stayed 2 nights

Owner was super nice as well as staff Would definitely refer this establishment to others'

4

John

20 May 2023

·

Stayed 1 night

Tried to check in 1 hour early. Computer system for Choice hotels was down. Communication concerning the problem was poor. I had to ask the questions. Also had to make sure I would have a room for the night. I was told check in wasn't until 3:00 p.m. anyway. Not very courteous. TV remote did not work. Place was being renovated a lot of construction going on.

10

Ant

18 Nov 2023

·

Stayed 1 night

Came at 12 a.m and yet staff was still attentive, alert and polite. My check in was smooth and easy

2

Frank

18 May 2025

·

Stayed 2 nights

Terrible services

2

Krysta

11 Oct 2025

·

Stayed 2 nights

First of all the hotel looked nothing like the pictures advertised on hotels.com. There was no gym & the lobby looked nothing like the picture. The room was smaller than what I booked & looked like. There was a problem with the reservation, SO they charged me more because of the problem with the reservation. I had to argue with the receptionist and the hotels.com person didn't help on the phone. There were holes all in the walls in the hallways. The bathroom door knob was broken in the first room they gave me. The second room the air conditioner was broken and so was the fan in the bathroom and the night before I left found two cockroaches in the bathroom. Stayed in my room mostly cuz the first night I got there some guy asked me to join him in his room. Creepy! Definitely won't be staying there again. Worst experience I ever had on hotels.com.

2

Robert

10 May 2025

·

Stayed 1 night

Front desk clerk was so unprofessional. Room was horrible

10

Andrea

12 Oct 2025

·

Stayed 1 night

Nice staff and easy check in. Good spot to stay for a night.

2

Mike

1 Jul 2025

·

Stayed 10 nights

Do not recommend, desk staff does not know what they are doing, ended up staying somewhere else

10

helena

11 Jun 2024

·

Stayed 4 nights

Excellent staff.

10

dylan

20 Aug 2025

·

Stayed 4 nights

My stay was comfortable and close to my job. Great staff.

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Location

Convenient to Parx Casino, the PA Turnpike, and a 24-hour Wawa; access and parking are straightforward. Some guests mentioned loitering or late-night activity that affected their comfort.

Related guest reviews

8

Dave

9 Apr 2025

·

Stayed 1 night

Great parking with Wawa next door clean comfortable room.

10

Veronina

27 May 2024

·

Stayed 7 nights

Location is convenient, there’s a 24 hours Wawa with gas right outside the inns, also 2 Red lights away, there is the PA Turnpike.

10

Allan

19 Apr 2025

·

Stayed 1 night

Easy to get to

8

Tensii

25 Mar 2024

·

Stayed 4 nights

They have a wawa's in walking distance.

8

Allan

24 Feb 2025

·

Stayed 1 night

Easy to get to

8

Allan

2 Mar 2025

·

Stayed 1 night

Easy to get to

8

Marc

8 May 2025

·

Stayed 1 night

Stayed there many times before for work it’s priced right and I don’t get bit lol no really and it’s relatively close to casino , broken goblet brewery and lots of food options. Easy to get on and off turnpike. And not too far from Philly for a day trip !

6

Christopher

3 Aug 2024

·

Stayed 3 nights

Near PARX Casino in Bensalem.

2

Sherry

3 Mar 2024

·

The property itself was unkempt. The room was dirty and the heating unit was torn up blowing dirt and dust out. Got a second room , it was better but still bathroom dirty, outlet in bathroom not operable and shower faucet broken. Ice machine inoperable in halls no sign on them , only 2 ice machines work in the entire hotel . Dirty exhaust fans in ceilings. Smell of weed and smoke. Homeless in lobby. There are several places to eat in surrounding area and shopping available. That was the only plus. Glad it was a one night stay. Will never book this hotel again.

6

Danielle

5 Sept 2025

·

Stayed 1 night

The stat itself wasn’t bad, but late night, you could tell other stuff was going on. I ended up staying an additional night at a different but very local (walking distance) to this one and even the staff there knew what was going on. Just made it really uncomfortable and worrisome for the kids

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Dining

Breakfast is basic continental with limited variety, and items sometimes run out or are unavailable; during renovations, some reported no breakfast. Quality, including coffee, is inconsistent.

Related guest reviews

4

Tom

4 Jan 2025

·

Stayed 3 nights

Elevator was broken now milk for breakfast stains on wall and sheets blood on one of pillows place needs a makeover.

2

Eduardo

8 Apr 2025

·

Stayed 3 nights

It was awful, we stayed 3 nights and they were the worst of my life. The whole building since you are in the reception it smells very strong of cigarettes and also when you get inside your room. The A/C sometimes was working and sometimes not. The room was extremly dirty, the floor was sticky and there was dust everywhere, hairs in the sink. And finallythe breakfast, you just found waffles, bread, water, orange juice and sometimes coffee, that’s it.

8

Kenneth

11 Oct 2025

·

Stayed 4 nights

The breakfast was good, but it was the same stuff every morning... Waffles and pastries

10

Darnell

12 May 2025

·

Stayed 3 nights

First off it’s a 24 hour Wawa in walking distance…… Philly locals this is a local Hideaway Continental breakfast is waffle, machine and cereal, dispenser, bagels, toast, fruit, and coffee and juice……

4

Andora L

3 Sept 2023

·

Stayed 1 night

There was a fair amount of what appeared to be remodeling or work which is ok. However you can clean up around work when its not underway and that had not happened. Beyound that it was just dirty. The ice bucket was filthy and the tray it was on had wads of hair on it. The website advertises breakfast - there is no breakfast.

6

Shanelle

14 Apr 2025

·

Stayed 2 nights

The room was average. I killed a roach. The mini fridge needed to be defrosted. The room was partially remodeled. Breakfast options was juice, bagel, cereal, muffins, waffles and or toast. Need a little more TLC

8

howard

11 May 2025

·

Stayed 1 night

Just average, breakfast rather simple

2

Joe

28 Aug 2023

·

Stayed 2 nights

The bathroom ceiling was filthy; the shower curtain had burn marks and holes, there was a hole at the bottom of the door; there was a rolled up piece of paper towel in the peep hole because it was broken; there was a hole punched in the wall; there was a floorboard that just fell out; there was no clock/radio; the Fitness center was closed due to COVID; the ice machine on my floor did not work; the "hot breakfast" was a waffle griddle that worked poorly, a few small apples, some very small bagels, and some Fruit Loops. Absolutely disgusting hotel.

4

Courtney

5 Aug 2024

·

Stayed 2 nights

Sheets all had pee stays in them . Staff or owner was rude and breakfast was not what was expected

4

Conley

18 Jun 2025

·

Stayed 1 night

Dirty floors. Breakfast bar head no coffee it was out of everything I had to ask for coffee and when they did finally bring it out it was like water there were no yogurts which they're supposed to have Bagels were tough almost got a Danish it had mold on it

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$66
February	US$65
March	US$63
April	US$71
May	US$79
June	US$88
July	US$75
August	US$76
September	US$73
October	US$75
November	US$67
December	US$61

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $64	10 $62	11 $59	12 $66
13 $59	14 $59	15 $59	16 $59	17 $59	18 $61	19 $72
20 $59	21 $59	22 $59	23 $59	24 $59	25 $63	26 $69
27 $59	28 $59	29 $59	30 $59

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $73	3 $75
4 $59	5 $59	6 $59	7 $59	8 $59	9 $86	10 $88
11 $60	12 $60	13 $60	14 $61	15 $61	16 $81	17 $83
18 $60	19 $60	20 $60	21 $60	22 $61	23 $80	24 $87
25 $60	26 $60	27 $60	28 $60	29 $60	30 $82	31 $85

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About this property

Location

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What guests think

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