Name: Marriott Providence Downtown
Address: 1 Orms Street, Mount Hope, Providence, Rhode Island, United States of America, Providence, Rhode Island, US
Price range: US$135–US$1,091 per night
Rating: 7.98

What guests think

At Marriott Providence Downtown, guests consistently praise the friendly staff, handy shuttle, and popular indoor-outdoor pool, while recurring complaints focus on paid self‑parking, occasional pool and hot tub issues, and noise from hallways or the nearby highway.

Rooms vary from modern and comfortable to dated or unrenovated, with some reports of maintenance problems and thin walls. Cleanliness feedback is mixed, especially in bathrooms, and housekeeping can be inconsistent. Breakfast and on‑site dining receive both compliments and critiques, with quality noted but prices frequently called high. Expect friendly service and useful amenities, but check room type and added costs to match expectations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor–outdoor pool and hot tub are popular, though occasional closures and cleanliness concerns are noted. The free local shuttle is widely praised; parking is in an on‑site lot but carries a frequently criticized fee.

Related guest reviews

10

Nicole

30 Aug 2025

·

Stayed 3 nights

The pool was amazing

8

Xenia

1 Sept 2024

·

Stayed 1 night

Will stay again next time in providence- just for the pool!!

8

Kelly

15 Jul 2025

·

Stayed 2 nights

Clean room, well-equipped workout facilities. The shuttle to and from restaurants and area attractions was a huge bonus! Unfortunately the hot tub and pool were not as clean as I’d expect from a Marriott but otherwise a great stay!

10

Edward

17 Jul 2025

·

Stayed 1 night

Great location to stay for Providence! Can walk or take the shuttle. Kids enjoyed the indoor outdoor pool, as well as the gym. Would highly recommend staying here if you need to stay in Providence for an event at Amica.

8

Sara

15 Sept 2024

·

Stayed 2 nights

Parking fee was high- outsourced to another company. They have their own lot and in past parking was free. Pool was warm & kids enjoyed swimming. Overall, good stay.

2

Mairead

11 May 2025

·

Stayed 1 night

Spent way too much money and then had to pay more to park and the pool and hot tub and spa were closed which was the whole reason I came I tried right away to transfer to a Marriott a few towns over and they didn’t give me any help

10

Heather

2 Jan 2025

·

Stayed 1 night

Hotel staff were wonderful, friendly and helpful. Rooms were clean, good size with comfortable beds. Pool area was nice as well. Hotel could use some repairs on tiles in pool area and rooms but overall we loved our choice for hotel and enjoyed our stay. Complementary shuttle to downtown was a great perk!

8

Kirk

18 Aug 2025

·

Stayed 2 nights

They have a pool and shopping area is great, downside $32 a day for parking didn't know till checked in to the property

10

James

5 Jan 2025

·

Stayed 1 night

We came here as a couple to enjoy all the hotels amenities, that included breakfast, restaurant, pool, hot tub, and weight room. The staff are exceptional and friendly and they go out of their way to help you and they provide an unbelievable service. Overall, a wonderful experience.

4

Barbara

22 Apr 2025

·

Stayed 1 night

The Fire Alarm went off 5 times while we were there and had to evacuate the hotel. The hot tub barely had any jet power so it was like sitting in a bathtub.

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Cleanliness

Cleanliness is inconsistent: multiple reviews cite dirty or worn bathrooms and fixtures, mold or odors, and missed or partial housekeeping, while others found spaces clean.

Related guest reviews

6

Cassie

3 Mar 2025

·

Stayed 1 night

The pool area/ hot tub was disgusting. The roof was leaking like rusty water onto our towels/ belongings. The pool water was barely heated and was freezing, alll of the pool chairs were gross. There was trash floating in the hot tub one day we were there and then the next morning the hot tub was shut down/ wasn’t working. The whole pool area was flooded as their drains were all backed up and which made the floor very slippery/ dangerous. A few adult almost slipped and fell just walking into the pool area. Also in our room it wasn’t the cleanest, found someone’s Benedryl pill on the floor next to the bed- luckily I found it and not on of my kids. I wouldn’t stay here again.

8

Polly

29 Nov 2025

·

Stayed 4 nights

Overall the stay was good. Just don’t expect regular housekeeping service. I had to call front desk 3 of the 4 nights I stayed indicating that housekeeping didn’t service our room. They also charge $32/night to park in their outside parking lot.

6

Michelle

8 Apr 2025

·

Stayed 1 night

Lots of onsite amenities, restaurant, etc. Lobby was very crowded when we checked and a bit chaotic. Room was decent but floors could have been a bit cleaner. Found some old gum, etc.

6

Tomeka

23 Mar 2025

·

Stayed 1 night

Room door was hard to close, towels were dirty and pool water was dirty.

4

Kristeena

13 Apr 2025

·

Stayed 1 night

For the rate of this room with the additional 32.00 per day for parking, I was beyond disappointed at the lack of enforcement of amenities, the condition of our bathroom the doors on the shower would not stay shut, there were loud drunk adults in the hallway until almost 3 am. There were no linens for the pullout bed in the sofa and the mattress had disgusting stains all over it. I had my 2 young daughters for a concert in the area and they were so excited for the pool but there was a party or something going on in there and it was so loud the floor was soaked you couldn’t set any items down or they would just be soaked the hot tub which I was looking forward to sitting in for a back condition was full of kids when a sign clearly states no under 18 I went in anyway and was hit in the face with a football twice and the attendant didn’t pay any attention to any of the chaos happening. The breakfast should also not cost what it does for the buffet when it is no higher level than a continental breakfast at any other hotel.

2

Robert

23 Mar 2024

·

Stayed 1 night

The first room was filthy with water damage and mold , with stains on the furniture. The second room was just as bad. I spoke to local management and Marriott corporate management. They released me from my reservation and I spent an hour finding another hotel.

6

Cheikh

15 May 2024

·

Stayed 2 nights

Unimpressive hotel, services, and stay. Besides the gym, indoor pool, and the hot tub, which were great, but everything else about this hotel is average. Housekeeping did not clean the room, even though we had requested it. They made the bed, but didn’t change the towels or vacuum.

4

Richard

13 Jul 2025

·

Stayed 1 night

Liquid soap in shower was empty; thermostat not working properly; inadequate signage or other assistance when one hall was closed due to a broken window;

6

Isoscher

31 May 2024

·

Stayed 1 night

The batroom door did not close fully and the shower curtain was moldy

8

Tracey

4 Aug 2024

·

Stayed 2 nights

Great in/out attached pool. Restaurant was nice. Staff were professional, informed and pleasant. Room was questionable-sham was dirty. Bathroom linen appeared to be lightly soiled.

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Rooms

Room quality is mixed: some are spacious or modern and quiet, while others feel dated or unrenovated, with noise from hallways or the highway and occasional HVAC or door issues. Several guests mentioned thin walls and limited views.

Related guest reviews

6

Doug

20 Aug 2024

·

Stayed 1 night

Good location with easy access to the City of Providence. Rooms interiors had been updated. We were only there for one night, but the room had little to no view and it's a good thing because the windows had broken seals and were all cloudy and disgusting looking!

6

Nat

8 May 2023

·

Stayed 2 nights

Rooms were dark, old, and in need of updating. Also they charged for overnight parking and for the price charged for the room it was a bit much.

8

Dorette

20 Jul 2025

·

Stayed 3 nights

Walls in hotel are really thin. So noisy in room. Also, right on the highway which is SO loud all night long. Other than the noise, I like the convenience of the hotel and love that it has a pool

6

Shanel

11 Jan 2025

·

Stayed 1 night

The room temperature was chilly even with extra blankets

8

Kelsi

11 Aug 2025

·

Stayed 2 nights

Great pool area and large rooms; and however, the hotel is a bit far from the traditional downtown area. If you don’t mind walking about 25 minutes or so you are still good!

6

Daniel

27 Feb 2025

·

Stayed 1 night

Excellent property, but my room was located just near outside ventilation united, noise all night., give 5 starts if other room was allowed

6

Barbara

17 Oct 2023

·

Stayed 4 nights

Staff was excellent! Lobby, restaurant/bar excellent. Shuttle service a great amenity. Our room was not up to standards of Marriott. Poor lighting, old furniture, bathroom poor at best. Windows were dirty or just old and etched. Our room was a disappointment especially since the rest of the property was up to standards.

6

James

18 Apr 2023

·

Stayed 2 nights

On the fence with this one. Staff is very nice. Gym and pool are nice. Rooms are a bit dated. My a/c heating didnt work.

4

Lindsey

8 May 2023

·

Stayed 1 night

The hotel is nice, the pool is great but I’m not a fan of the rooms. My family had booked 3 rooms and we all paid the same amount $300 and change, 2 of us got rooms that are very outdated and falling apart, the other room was gorgeous and newly renovated. Don’t think that’s fair, we should be paying for what we got.

6

Maria

3 Sept 2024

·

Stayed 2 nights

When the front desk tells you they’ve upgraded your room, don’t take it. Our « upgrade » was in a corridor on the first floor. There were people running up and down the hall harassing guests. We asked to change our room and the concierge immediately rectified the situation giving us a bigger room near the Tower C elevators on the 5th floor.

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Service

Service is frequently praised as friendly, accommodating, and responsive, with the shuttle and front‑desk staff standing out. However, guests also report slow or disorganized check‑in and inconsistent follow‑through on requests.

Related guest reviews

6

Abigail

27 Jul 2025

·

Stayed 4 nights

I asked 3 times to use the laundry facility. 1st time told by receptionist that it was out of order. 2nd time a couple of days later told by receptionist that there were 3 laundry keys and they were all out. 3rd time reception said only people staying at the hotel for 10 or more days could use rhe guest laundry. What a joke, completly fobbed off 3 times in a row! I don't like being lied to. Lovely location, but very poor service from reception.

10

Jamie

29 Jul 2025

·

Stayed 2 nights

The room and accommodations were comfortable and quiet and the pool area was very nice. The biggest bonus though was the immensely pleasant and friendly staff. After a long trip accross the country, they were so kind and helpful and got us into our room quickly and with much needed humor and kindness. It was also really quick, cheap and easy to lyft around to the various areas of Providence. Highly recommend.

10

Danielle

15 Dec 2024

·

Stayed 1 night

We were just staying as a placeholder for events in the area. Everyone was so friendly and accommodating. Ryan at the front desk was very helpful and very understanding.

6

Dearndra

31 Dec 2024

·

Stayed 1 night

Check in process was very slow. Front desk clerk had to go get another person to assist with checkin but did not let me know what the issue was. The person they went to retrieve, maybe a manager was clearly annoyed and overwhelmed and seemed to be bothered that the worker asked for help. I felt like I was a bother.

10

Maria

28 Nov 2024

·

Stayed 1 night

The gentleman who checked me in was lovely and patient as I scrambled to find my Marriot member number. Easy access in and out of Providence. Quiet, clean and very accommodating.

10

Sedruola

8 Aug 2025

·

Stayed 2 nights

We had a great time, and that was due to the amazing staff and the easy access to everything we needed.

10

Heather

2 Jan 2025

·

Stayed 1 night

Hotel staff were wonderful, friendly and helpful. Rooms were clean, good size with comfortable beds. Pool area was nice as well. Hotel could use some repairs on tiles in pool area and rooms but overall we loved our choice for hotel and enjoyed our stay. Complementary shuttle to downtown was a great perk!

10

Melanie

30 Mar 2025

·

Stayed 2 nights

It was a great trip for our baby moon (3/28-3/30g and the staff on that weekend went above and beyond to accommodate requests and make sure my wife had everything she needed.

4

Brendan

12 Apr 2025

·

Stayed 1 night

The hotel itself is fine, nice location, friendly front desk and the rooms are all clean. My issues are that the door lock malfunctioned and we were locked out of our room for a couple of hours. We were there to celebrate my son‘s birthday as all he wanted to do was go on a train ride and stay in a hotel with a pool. The tech who worked on the door mentioned that we should be able to get complementary drinks for the inconvenience, however we received nothing. I asked at the front desk if there was a spot away from the front doors where we could have pizza and cake to celebrate my son and was told we could use the lounge, however once we sat in there, we were chased away by a server. While I can’t say enough good things about the front desk staff, it leaves a very bad taste in our mouths when we are treated this way.

10

Kaitlyn

3 May 2025

·

Stayed 1 night

Above and beyond what we expected. Jessica at the front desk was incredible and SO sweet. 10/10

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Location

Location is convenient for Providence attractions and the mall, and a complimentary shuttle helps with getting around. Some note it sits by the highway and is a longer walk to traditional downtown, with occasional comments about the surrounding area.

Related guest reviews

8

Dorette

20 Jul 2025

·

Stayed 3 nights

Walls in hotel are really thin. So noisy in room. Also, right on the highway which is SO loud all night long. Other than the noise, I like the convenience of the hotel and love that it has a pool

8

Lois

23 Mar 2025

·

Stayed 1 night

Great location

10

Edward

17 Jul 2025

·

Stayed 1 night

Great location to stay for Providence! Can walk or take the shuttle. Kids enjoyed the indoor outdoor pool, as well as the gym. Would highly recommend staying here if you need to stay in Providence for an event at Amica.

8

Kelsi

11 Aug 2025

·

Stayed 2 nights

Great pool area and large rooms; and however, the hotel is a bit far from the traditional downtown area. If you don’t mind walking about 25 minutes or so you are still good!

10

Michael

8 May 2025

·

Stayed 1 night

Easy to get to. Near all the downtown sites.

10

Vanessa

2 Jan 2024

·

Stayed 3 nights

The hotel was nicely remodeled, rooms were spacious and clean, the staff was extremely nice and helpful and they include transportation within a 2 mile radius which was perfect.

10

Francis

7 Jul 2025

·

Stayed 1 night

Location

10

Leslie

5 Sept 2023

·

Stayed 2 nights

Love the Marriott Bed! Staff very accommodating to our scheduling needs. Very comfortable hotel. Did not hear the interstate from our room. Area surrounding this hotel is not the safest. Hotel does lock front doors at night that requires your key card to enter.

10

Jia Xuan

26 Aug 2024

·

Stayed 2 nights

The property is at a very convenient location, 3-6 mins drive to most restaurant and cafe. The staff there are extremely welcoming and friendly.

8

Daniel

19 Dec 2023

·

Stayed 1 night

Nice restaurant and bar … bartender was great …checkin was quick and easy … located right near providence place mall

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Dining

On‑site dining draws mixed feedback: many enjoyed breakfast or the restaurant, but prices are frequently called high and service can be hit or miss. Breakfast hours end early for some, and a few booking inclusions weren’t honored.

Related guest reviews

10

erasmo

11 Oct 2025

·

Stayed 1 night

Used the transportation provided by the hotel to go to a restaurant.Great perk.Breakfast was very good and service friendly and efficient.

10

Stephanie

13 Mar 2025

·

Stayed 1 night

The breakfast was expensive not worth it.

8

Deva

26 Jul 2025

·

Stayed 6 nights

The staff are so nice on this property! The ladies that work here really make you feel at home. The breakfast is really nice with plenty of options for diners. The coffee is ready early downstairs. The pool is so nice with the ability to have drinks/food by the pool. The burger was really good at Aqua! We unfortunately order a king but received two double beds. But the room was turned over each day which made it feel cozier. Thank you ladies for making the stay so nice!

10

Marianne

17 Nov 2023

·

Stayed 2 nights

Clean, comfortable hotel that is close to downtown. Indoor pool and pool area were nice. Breakfast at the Bluefin Grille was decent, but expensive ($20 for oatmeal, for example). Hotel was quiet at night despite proximity to the highway.

8

Karen

5 Jun 2025

·

Stayed 1 night

Amazing service the shuttle pick up from the train station and around town was wonderful. Very disappointed and a little grossed out to see mold on the shower curtain and disappointed no breakfast options at all past 10:30 am .

10

Todd

22 Dec 2024

·

Stayed 1 night

The restaurant was excellent. The New England Clam Chowder was to die for as well as the wings in sweet chili sauce

8

Madison

29 Jul 2024

·

Stayed 1 night

Great pool, great hotel room, nice greeting staff! We did have an issue trying to get water unlike any other hotel we’ve been to. Also, the restaurant inside is more on the expensive side, with waitresses that don't really care to check in on you at all. The host was sweet though! Also be prepared to be charged over $30 for parking somehow on e you get there !

8

andrew

14 Feb 2025

·

Stayed 1 night

Hotel was great restaurant was not.

10

Maria Isabel

6 Jun 2024

·

Stayed 1 night

Great place to stay if you want to explore Providence. Walking distance from RI school of. Design. The breakfast buffet was amazing all! Absolutely worth it.

8

Lisa

20 Aug 2025

·

Stayed 2 nights

Pol was nice, breakfast too expensive

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$192
February	US$188
March	US$202
April	US$219
May	US$260
June	US$306
July	US$267
August	US$233
September	US$235
October	US$281
November	US$217
December	US$198

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $152	10 $145	11 $186	12 $243
13 $135	14 $200	15 $956	16 $426	17 $415	18 $602	19 $331
20 $146	21 $155	22 $298	23 $205	24 $214	25 $301	26 $393
27 $214	28 $384	29 $1,023	30 $424

Su	Mo	Tu	We	Th	Fr	Sa
				1 $289	2 $1,091	3 $1,091
4 $301	5 $428	6 $442	7 $463	8 $452	9 $602	10 $428
11 $195	12 $191	13 $385	14 $382	15 $382	16 $602	17 $452
18 $301	19 $312	20 $624	21 $405	22 $618	23 $295	24 $1,091
25 $238	26 $312	27 $289	28 $289	29 $358	30 $277	31 $277

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Marriott Providence Downtown

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