Name: Holiday Inn Express & Suites Alcoa Knoxville Airport by IHG
Address: 130 Associates Boulevard, Alcoa, Tennessee, United States of America, Alcoa, Tennessee, US
Price range: US$111–US$416 per night
Rating: 8.88

What guests think

Across the reviews, Holiday Inn Express & Suites Alcoa Knoxville Airport by IHG earns praise for friendly, helpful staff, comfortable rooms, a good hot breakfast, and a convenient location near the airport and nearby dining.

Common frustrations include an unreliable or limited airport shuttle, occasional noise from thin walls, and maintenance issues like worn mattresses, damaged blinds, nonworking equipment, and bathrooms lacking fans. Cleanliness feedback is mixed: many find the property very clean, while others report dirty carpets, mold around PTAC units or in bathrooms, and inconsistent housekeeping or missing toiletries. Expect a convenient, staff-forward stay with variable upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool temperature is often noted as cold or unheated. Airport transport is inconsistent: several report no shuttle or limited hours, with occasional taxi reimbursement; some common areas could use a refresh.

Related guest reviews

4

Mark

12 Nov 2024

·

Stayed 1 night

The site says airport shuttle, but was not true. This is why I booked there to make my stay easier while traveling for business. They said the website is wrong and can't change it.

10

Linda

13 May 2024

·

Stayed 1 night

Room was clean. Bacon with breakfast. Nice. Would loke regular tea, not herbal. The black tea provied has bergamot oil in it, so is herbal. Does not provide shuttle to the airport as advertised but front desk says they will pay for taxi we ordered. We'll see

8

Laura

3 Jan 2025

·

Stayed 1 night

I am probably ill-informed but I thought IHG Holiday Inn Express hotels were a step (or two) up from La Quinta, but found our room was pretty much on par with a La Quinta. Really nice that they supply Dove body wash, shampoo, hand wash and lotion in convenient large size, wall-mounted dispensers. Toilets could stand to be upgraded to "comfort height" - the one in the room we had was as low as an elementary school's and very difficult for a full-grown adult to manage when the world has moved on to the taller toilets! We selected the hotel based on it's proximity to the airport and the free shuttle, but discovered the "Free Shuttle" doesn't start until 7:30 a.m. so a bit disappointing.

6

nicole

25 Mar 2025

·

Stayed 4 nights

Room is fine. There is mold on the walls and ceiling in the bathroom due to there being no fan. The pool is not heated so it was too cold for my daughter to swim in which was a major reason why we booked this hotel

4

Sandie

5 Sept 2024

·

Stayed 1 night

We were told they have a shuttle. They do not. We paid $20 to and from the airport and hotel was dirty, old. They told us they are losing their brand name due to not keeping up with brand standards.

10

Karen

23 Feb 2024

·

Stayed 2 nights

Web site said there was a shuttle and their wasn't. Did get reimbursed for the Uber. Great people there. Will go back again

6

George

31 May 2025

·

Stayed 1 night

One night stay. Hotel needs some work. Has been neglected by Holiday Inn. Hallways definitely need remodel. No fan in room bathroom, refrigerator didn’t work. Disappointed

6

Bud

13 Jan 2023

·

Stayed 1 night

I chose this place because they told me they have a shuttle to the airport. Yesterday they told me to take a taxi and I would be reimbursed. They told me at check in that reimbursement ends at 7 pm but the attendant was nice enough to reimburse me for the taxi. The room is ok but not worth the price.

10

Matthew

29 Mar 2025

·

Stayed 1 night

This hotel was my least favorite hotel I’ve stayed in recently. The check in was slow and the guy behind the counter had the personality of a slug. The room had thin walls so the noise in the halls and on the outside of the building was a bit much. The pool had swim lessons going on for most of the afternoon which shortened our time there. Luckily I don’t plan on revisiting the Great Smoky National Park again so the odds of staying here are rather slim.

10

Jacob

16 Jan 2024

·

Stayed 2 nights

Cleanest hotel I have stayed in a very long time! Staff is awesome snowed in here while attending a conference. The staff went out of their way to insure everyone had adequate food and drinks as all the local restaurants and store had closed. The pool was a little cold but refreshing. I

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many describe very clean rooms and common areas, while others report dirty carpets, mold around PTAC units or in bathrooms, and lapses like unclean elevators or missing toiletries.

Related guest reviews

6

Anna

13 May 2023

·

Stayed 3 nights

Mattress worn out . Hairs on the sheets . Carpets filthy . Tried to put me in a room with a blind that wouldn’t close. Bathroom floor sticky .

10

betty

3 Dec 2025

·

Stayed 1 night

Clean room, comfortable bed. The staff was courteous and friendly. Check in and out was easy.

6

nicole

25 Mar 2025

·

Stayed 4 nights

Room is fine. There is mold on the walls and ceiling in the bathroom due to there being no fan. The pool is not heated so it was too cold for my daughter to swim in which was a major reason why we booked this hotel

8

Kathy

24 Apr 2025

·

Stayed 1 night

The property was okay. The rug seemed dirty. We prefer a room with floors. The staff was very nice and accommodating. The breakfast was nice. We were surprised that is had eggs and bacon and other hot food.

10

Barbara A.

28 Dec 2025

·

Stayed 4 nights

Breakfast was great and the room was clean and always had refills… friendly staff.

6

Taylor

7 Jan 2026

·

Stayed 2 nights

There was excessive and visual mold observed around the PTAC unit inside my room. Because this is caused by a construction detail, this problem is likely not limited to my room alone. It is generally surrounding the sleeve in which the PTAC unit sits and is likely caused by a poor seal/insulation to the outside environment. The mold extends around the entire perimeter of the PTAC and is obstructed by the interior window trim, which is why not many people have noticed it I’m sure.

8

Martin

2 Jun 2024

·

Stayed 3 nights

Elevators not cleaned

10

Jo Anne

15 Oct 2024

·

Stayed 1 night

Clean hotel and very comfortable. Included breakfast was a bonus and was good

2

Daisy

16 Jan 2024

·

Stayed 1 night

Staff at the front desk were rude & more worried about talking/flirting with men than helping visitors. Rooms were dirty & the hotel had inaccurate description of amenities online. They DID NOT offer shuttles to the airport even though it stated online. Heated AND TV did not work in our room. Would not recommend

2

Linda

29 Jul 2023

·

Stayed 3 nights

Room was not ready at 3:00 checkin. Rug in room was filthy. One bed was so lumpy couldn’t be slept in. A/C either too hot or cold. Room was next to dining area. When asked to change rooms they would not allow. Toilet clogged and overflowed and they handed us the plunger to take care of it. Will never stay in a Holiday Inn again

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Rooms

Rooms are generally comfortable and quiet for many, but multiple guests report thin walls, worn or unsupportive mattresses, damaged blinds, and in-room equipment or HVAC not working as expected; some find rooms on the smaller side.

Related guest reviews

10

Greg

21 Nov 2025

·

Stayed 1 night

Comfortable room, very friendly & helpful staff (Treeva ?)

6

Donna

24 Feb 2025

·

Stayed 6 nights

Rm 229, window bed mattress worn out, like sleeping in a sink hole. Shower valve leaked, wouldn't stop leaking. Used curtin to block spray from getting floor wet when not in use, disappointed, felt like for the price it didn't live up to Holiday Inn standards. After 2 days breakfast was boring, pan cakes were like robber.

10

betty

3 Dec 2025

·

Stayed 1 night

Clean room, comfortable bed. The staff was courteous and friendly. Check in and out was easy.

8

Owen

26 Mar 2025

·

Stayed 1 night

Mostly quiet, but did hear a few planes.

8

Juli

23 Jun 2023

·

Stayed 2 nights

Rooms are a little small, but had a great stay! Staff was super breakfast and coffee were great!

6

Misha

23 Oct 2025

·

Stayed 1 night

The walls must be paper thin! We were startled awake to the noise of the shower, and someone coughing and sneezing. It was so loud that we believed they were in our bathroom!!

10

Matthew

29 Mar 2025

·

Stayed 1 night

This hotel was my least favorite hotel I’ve stayed in recently. The check in was slow and the guy behind the counter had the personality of a slug. The room had thin walls so the noise in the halls and on the outside of the building was a bit much. The pool had swim lessons going on for most of the afternoon which shortened our time there. Luckily I don’t plan on revisiting the Great Smoky National Park again so the odds of staying here are rather slim.

10

Connie

7 Oct 2025

·

Stayed 1 night

Was in town for a car show this past weekend and absolutely LOVED the option to get a room with drive-up access. Room was clean, comfortable bed, great breakfast spread with so many options for everyone and friendly staff. Hotel was conveniently located near the airport and had a few restaurants within walking distance.

4

Paul

15 Dec 2024

·

Stayed 2 nights

The staff was nice. The room wasn’t great. The blackout blinds had holes in it and was buckled when it came all the way down. The bathroom fixtures were loose, the heat didn't work cirrectly, and the lights were very bright. Over all disappointed.

8

Pamela

3 Oct 2024

·

Stayed 7 nights

Our visit was good, staff friendly, only things they need to improve on is their mattresses. Seems like it is time to replace them.

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Service

Staff are widely praised as friendly, accommodating, and helpful, including standout breakfast attendants. However, several guests experienced slow or unfriendly check-in, room assignment issues, key or card errors, and other front-desk missteps.

Related guest reviews

10

Fredrick

22 Feb 2025

·

Stayed 2 nights

We had an excellent stay but some unfortunate bad weather which caused a power outage. The staff was extremely helpful and courteous during the ordeal. I would definitely recommend this location for weekend trips.

2

Jay

23 Apr 2025

·

Stayed 2 nights

Did not have my 2-night stay in a standard king room. I was put in a standard queen room instead. Asked to be moved to a king room only to be told they had none available so cancelled and checked into a different hotel.

10

MARISKA

22 Jan 2025

·

Stayed 2 nights

The staff was incredible!

10

MARISKA

20 Jan 2025

·

Stayed 3 nights

The staff is outstanding!

10

David

28 Nov 2025

·

Stayed 3 nights

The two women who worked the breakfast shift were exceptional!!

6

Paul

28 Jul 2023

·

Stayed 2 nights

I've had a number of problems. Should not take 20 minutes to check in, should not take 20 minutes to stare at my licence or debit card. Card key didn't work Everytime I left room. I was double charged and double booked so I had another guest show up in my room when I was in there. Front desk lacks Alot of knowledge and hospitality. However... This hotel was very clean and very convenient to the airport and restaurants.

10

Jessica

27 Dec 2025

·

Stayed 1 night

Clean room, staff was super friendly and helpful! Close and convenient to several places to eat and the airport! Quite area!

10

Darren

17 May 2024

·

Stayed 1 night

It was great but desk not staffed all night

2

Daisy

16 Jan 2024

·

Stayed 1 night

Staff at the front desk were rude & more worried about talking/flirting with men than helping visitors. Rooms were dirty & the hotel had inaccurate description of amenities online. They DID NOT offer shuttles to the airport even though it stated online. Heated AND TV did not work in our room. Would not recommend

6

Sherry

19 Apr 2023

·

Stayed 1 night

Check in was interesting. The girl on the front desk barely spoke. It even a hello when we walked in. No smile. There are options if you don’t like your job! Maybe a warehouse would work for her. That way she can get out of the customer service industry. After we left she proceeded to talk on her cell phone.

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Location

Very convenient to the airport and close to restaurants and services; some note mostly quiet stays with occasional airplane noise.

Related guest reviews

10

Jana

27 Sept 2025

·

Stayed 1 night

Great stay rooms very clean and couple miles from airport

8

Margo

23 May 2023

·

Stayed 1 night

Great location by airport. Walking trail close

10

Mark

6 Dec 2023

·

Stayed 1 night

Great place to stay - so convenient to the airport.

8

Owen

26 Mar 2025

·

Stayed 1 night

Mostly quiet, but did hear a few planes.

10

Jessica

27 Dec 2025

·

Stayed 1 night

Clean room, staff was super friendly and helpful! Close and convenient to several places to eat and the airport! Quite area!

10

Tommy

18 Jan 2025

·

Stayed 1 night

Great location!

10

Kenneth Charles

23 Feb 2025

·

Stayed 3 nights

Close to the airport, restaurants and the property is clean.

10

Connie

7 Oct 2025

·

Stayed 1 night

Was in town for a car show this past weekend and absolutely LOVED the option to get a room with drive-up access. Room was clean, comfortable bed, great breakfast spread with so many options for everyone and friendly staff. Hotel was conveniently located near the airport and had a few restaurants within walking distance.

10

Kim

23 May 2025

·

Stayed 3 nights

Close to our concert venue

8

Bobby Wayne

16 Oct 2023

·

Stayed 3 nights

Convenient location

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Dining

Breakfast is frequently praised for being hot and satisfying with items like pancakes, eggs, and bacon. There are occasional misses, including limited items on some mornings, unappealing eggs for some diets, and seating that looks worn.

Related guest reviews

10

Alysia

23 Dec 2024

·

Stayed 1 night

Friendly staff, clean and comfortable room, quiet stay. Breakfast was delicious!

6

Donna

24 Feb 2025

·

Stayed 6 nights

Rm 229, window bed mattress worn out, like sleeping in a sink hole. Shower valve leaked, wouldn't stop leaking. Used curtin to block spray from getting floor wet when not in use, disappointed, felt like for the price it didn't live up to Holiday Inn standards. After 2 days breakfast was boring, pan cakes were like robber.

10

Jeff

30 Sept 2023

·

Stayed 1 night

Breakfast was great

6

Mark

31 Dec 2024

·

Stayed 3 nights

Rooms were not ready for checkin at 4pm. Second night our beds were not made. 2 out of 3 mornings there were no cinnamon rolls ar breakfast.

10

Jesse

4 Aug 2025

·

Stayed 1 night

Breakfast was amazing!

10

Becky

29 Sept 2025

·

Stayed 2 nights

Our stay was good. Clean room. Nice hot breakfast choices.

10

Barbara A.

28 Dec 2025

·

Stayed 4 nights

Breakfast was great and the room was clean and always had refills… friendly staff.

4

Charles

18 Nov 2023

·

Stayed 1 night

Not a great experience, heat did not work, no hot food for breakfast, no bars of soap

10

Connie

7 Oct 2025

·

Stayed 1 night

Was in town for a car show this past weekend and absolutely LOVED the option to get a room with drive-up access. Room was clean, comfortable bed, great breakfast spread with so many options for everyone and friendly staff. Hotel was conveniently located near the airport and had a few restaurants within walking distance.

8

Michelle

8 Dec 2023

·

Stayed 1 night

The room was clean, efficient, and conveniently located to the airport. Sadly my niece needed gluten free and the eggs looked unappetizing so we had to go out for breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$95
February	US$98
March	US$115
April	US$119
May	US$157
June	US$141
July	US$125
August	US$127
September	US$152
October	US$155
November	US$124
December	US$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $156	16 $144	17 $156	18 $181	19 $214
20 $111	21 $128	22 $132	23 $146	24 $160	25 $375	26 $375
27 $147	28 $169	29 $187	30 $174

Su	Mo	Tu	We	Th	Fr	Sa
				1 $183	2 $416	3 $357
4 $128	5 $145	6 $146	7 $151	8 $152	9 $192	10 $201
11 $123	12 $139	13 $140	14 $151	15 $234	16 $321	17 $345
18 $117	19 $139	20 $149	21 $151	22 $151	23 $249	24 $210
25 $116	26 $135	27 $135	28 $144	29 $143	30 $191	31 $168

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility)

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

Suite, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 2 Double Beds (Drive Up Access)

Standard Room, 1 King Bed

Suite, 1 King Bed

Standard Room, 2 Queen Beds (Pet Friendly)

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Suite, 1 Bedroom

Standard Room, 1 King Bed (Pet Friendly)

Standard Room, 1 King Bed (Drive Up Access)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Alcoa Knoxville Airport by IHG

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Prices for upcoming dates