Name: Sonesta Simply Suites Houston CityCentre I-10 West
Address: 10503 Town and Country Way, Memorial City, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $80–$121 per night
Rating: 8.05

What guests think

At Sonesta Simply Suites Houston CityCentre I-10 West, travellers consistently praise the convenient CityCentre location and welcoming staff, while noting an older, renovating property with spacious kitchen suites that offer practical value for simple, no-frills stays.

Reviews are mixed on upkeep, citing odors, occasional pests, dated decor, and maintenance problems such as noisy AC or appliances and sporadic plumbing or elevator issues. Amenities are simple: in room kitchenettes and on site laundry, coffee available, and parking on site, but no breakfast and occasional fees or tight space for parking during construction. Expect a budget minded, self catering stay with more function than finish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic amenities with ongoing renovations. Kitchenettes and on-site laundry are handy, coffee is available, and parking is on site, though some report fees, tight space during construction, and occasional outages like a broken elevator or no ice machine.

Related guest reviews

6

Seon Jin

Nov 4, 2025

·

Stayed 13 nights

Under renovation

8

Anibal

Oct 29, 2025

·

Stayed 1 night

Our overall experience at the hotel was positive. The accommodations were comfortable, the staff was courteous and professional, and the property was well-maintained. However, we were not informed prior to booking that the hotel was undergoing remodeling. While the work did not significantly impact our stay, it did create some minor inconveniences and noise during certain times of the day. Transparency about ongoing renovations would have been appreciated. Despite this, we still found the hotel to be a pleasant place to stay and would consider returning once the updates are complete.

8

James

Oct 18, 2025

·

Stayed 4 nights

Very happy with room and location of hotel. Only problem is a major remodel was in progress. I am sure when it is finished it will chart even higher scores.

10

David

Oct 16, 2025

·

Stayed 1 night

Even with new construction at this hotel, they had everything well-maintained and cleaned. Parking is tough for anything over the side of a pick up truck at this time due to new construction, but they will accommodate.

10

Wanda

Oct 7, 2025

·

Stayed 1 night

Front desk staff very friendly. Hotel currently going through renovations but still nice hotel. Would stay again!

10

Joshua

Jun 22, 2025

·

Stayed 2 nights

Place was quiet. No breakfast but there was coffee all day. Great value for the money

4

Shakendra

Mar 12, 2024

·

Stayed 2 nights

Nothing like pictures on line the room had a horrible smell had to keep spraying perfume there was no ice machine even with air on room was hot got charged $10 for parking and was not told that when I checked in found out when I didn’t get my full deposit back nothing about this place yells suites should say motel

8

Kimberlee

May 16, 2023

·

Stayed 1 night

Exceptional staff and amenities of laundry and good free coffee are wonderful. Thank you.

10

Redley Killion,

Apr 23, 2023

·

Stayed 5 nights

The room was spacious and clean. Very convenient location. Wow, free laundry. Overall good experience. Will stay again at the next Houston visit.

6

Yen Nhi

Dec 12, 2022

·

Stayed 2 nights

Parking needs more lights and bigger lots. Located in the business area but lost power for more than 6 hrs. Sticky kitchen floor.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with reports of strong odors, smoke or mildew smells, and pests, plus dirty linens or floors. Other guests describe clean rooms, so experiences vary by room.

Related guest reviews

2

Karl

Nov 17, 2025

·

Stayed 4 nights

Not a good impression, bad smell, parts loose in shower, very noisy fridge and aircon. Only positive is walking distance to City Center, but not worth it.

4

Matthew

Aug 13, 2025

·

Stayed 3 nights

The check in staff were adequate and helped to cancel the reservation after the first night since it was so dirty. I did have to call two times to receive a receipt. After a delayed flight, my husband arrived just after midnight and when checking in notice, the only thing clean about the room was the bed. He ended up washing the floors himself and said the rag was black from dirt and grime. Because it was so late, he took a shower, layed a towel on the floor next to the bed to put his feet on in the morning, and ended up sleeping in his clothes and packed up the next morning and requested a check out. By no means would I call my husband squeamish or seeking perfection when it comes to hotel stays. I was surprised because the hotel had such great reviews. I was able to get him booked into another hotel for the rest of his work trip.

8

Gary

Jul 20, 2025

·

Stayed 2 nights

Smelled like mildew. Hallway was hot and others cold

4

Kathi

Apr 27, 2025

·

Stayed 1 night

The front desk person was so nice. She gave me a first floor room because the elevator was broken. My room had a very strong smell like it was covering up something. The bathtub stopper didn’t work and I saw a roach crawling on the floor and a dead spider stuck to one of the towels. There was a group of men hanging out in the parking lot in a mini Van drinking. My plans got canceled unexpectedly and I left. The smell was giving me a headache. It was that bad. For $130 I expect more. This felt like a $70 hotel. The bed did look nice and was comfortable.

2

lorena

Feb 18, 2025

·

Stayed 4 nights

Had roaches in the bedroom

2

Chee

Jan 1, 2025

·

Stayed 1 night

Very outdated with dirty lamp shades and ripped, old furnishings. Half of our towels had hair in them. Smells old and shower head was so bad it was hard to shower.

2

Deanna

Sep 26, 2024

·

Stayed 4 nights

I have actually never had to write such a bad review for anything but felt I had to this time to make sure other travelers don’t get duped into staying in the hotel. Unfortunately the positive online reviews didn’t come anywhere close to matching the actual experience myself and all of my colleagues experienced when staying here for a work event. I had to move into 4 rooms over my 4 night stay because of the poor condition of each room for different reasons each day. The first room on the first night was the first room in the entrance of the hotel since the hotel was booked. The light from the entrance came under the door and lit the room all night. Additionally, the refrigerator and air conditioning unit made loud inconsistent noise all night. The next night I asked to be moved to a 2nd room only to find out that the water only came out of the bath faucet and not out of the shower head. The floors were sticky and dirty, the toilet roll holder fell off the side of the vanity, blue masking tape held the mirror in place but they didn’t have another room to move me to. The 3rd night, they finally had a room they could move me to on the 2nd floor. I got into the room to find a large cockroach running across the bed. I immediately asked to move to yet a 4th room where I was finally able to get some sleep. Beware of positive reviews and stay away until they completely renovate this place. The friendly staff was the only thing that could be positive.

2

VICTORIA

Apr 9, 2024

·

Stayed 2 nights

I’ve stayed here twice in the last 4 months and I have found bugs in my room each time. The location and price is great, but I will not be back.

4

BOLANLE

Apr 7, 2024

·

Stayed 2 nights

The room was not cleaned. There was hair all over the bathroom, and the towels were not changed, there were hairs all over the towels. The bed linen was stained. The headboard was stained and filthy. The room smelled.

2

Treveon

Dec 4, 2023

·

Stayed 1 night

Had bugs in the room and it was hot.

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AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious with full kitchens and comfortable beds, but decor is dated. Several guests noted noise from AC or appliances and occasional in-room maintenance issues affecting showers, plumbing, or water pressure.

Related guest reviews

10

MICHELLE

Nov 29, 2025

·

Stayed 1 night

It was very roomy

2

Karl

Nov 17, 2025

·

Stayed 4 nights

Not a good impression, bad smell, parts loose in shower, very noisy fridge and aircon. Only positive is walking distance to City Center, but not worth it.

10

Holly

Jun 26, 2025

·

Stayed 4 nights

I loved having a kitchen and a full-sized refrigerator / freezer and the room was very comfortable

10

Connie

Apr 27, 2025

·

Stayed 2 nights

Staying at the hotel was very relaxing, considering I-10W’s construction and lane closures. I want to pack the bed up and take it with me….All in all, we’d definitely stay here again. Kitchenette was perfect! And the evening manager, Dee was very pleasant and accommodating.

4

Deborah

Apr 21, 2025

·

Stayed 2 nights

the SHOWER DID NOT WORK AND THE PLUG FOR THE TUB DID NOT WORK!!!!! I did tell the front desk

10

Cynthia

Nov 1, 2024

·

Stayed 1 night

The hotel is comfortable and quiet. A good location. The hotel is older, and could use some updates.

6

Peggy

Sep 13, 2024

·

Stayed 2 nights

The hotel was in a very convenient location which was great for my trip to Houston. The staff was very pleasant and my room was fine. There were several time when a man (or men) were hollering "MARION" down the hallway several times the second night I stayed there. The person above me was stomping around all night long, very disturbing. I probably wouldn't stay again for those reasons.

8

Aru

May 9, 2024

·

Stayed 10 nights

Rooms are spacious and well kept

6

Shalonda

Apr 7, 2024

·

Stayed 1 night

The water run so low in the shower

8

Wayne

Dec 11, 2023

·

Stayed 3 nights

Check-in went smoothly. The room was sizeable, clean and comfortable. Located within walking distance to restaurants, and easy access to main highways made the location a ++. We be sure to stay on my next visit to West Houston.

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Service

Staff are frequently described as friendly, welcoming, and helpful, with smooth check-ins. Some guests reported service lapses or communication issues, such as delays getting supplies, limited housekeeping during stays, unexpected deposits or fees, and not being told about renovations.

Related guest reviews

8

Anibal

Oct 29, 2025

·

Stayed 1 night

Our overall experience at the hotel was positive. The accommodations were comfortable, the staff was courteous and professional, and the property was well-maintained. However, we were not informed prior to booking that the hotel was undergoing remodeling. While the work did not significantly impact our stay, it did create some minor inconveniences and noise during certain times of the day. Transparency about ongoing renovations would have been appreciated. Despite this, we still found the hotel to be a pleasant place to stay and would consider returning once the updates are complete.

10

Wanda

Oct 7, 2025

·

Stayed 1 night

Front desk staff very friendly. Hotel currently going through renovations but still nice hotel. Would stay again!

10

Helena

Sep 1, 2025

·

Stayed 5 nights

Staff was SUPER helpful and very nice.

4

Andrea

Aug 26, 2025

·

Stayed 2 nights

2.5 stars: Upon checking out, I flushed the toilet—and to my surprise, both the bathroom and kitchen flooded. Unfortunately, some of my personal items were damaged in the process. I doubt there will be any compensation or effort to replace them. Oddly, on the day I was leaving, housekeeping kept knocking repeatedly to clean the room, despite the fact that I had requested room service throughout my stay and never received it. That felt a bit ironic. Also worth noting: my door was completely off its hinges and wouldn’t close properly unless I physically lifted it by the handle to shut it. That alone made the room feel neglected and unsafe. You really do get what you pay for. I had hoped that staying in a nicer area would mean better room quality, but that wasn’t the case here. On a positive note, Cristina (or possibly Caroline) who checked me in on the first day was absolutely wonderful—professional, warm, and helpful.

4

Tonya

Aug 24, 2025

·

Stayed 2 nights

Checked in on friday night, the front desk clerk more concerned about to going out to make sure our room was correct. Got to room and was not in room type reserved. Went to front desk, there was another clerk who said she was changing room. Received another room when got in room, we didn't have any dish soap nor face towels. Called twice the next morning to request dish soap and face towels. It took nearly 3.5hrs to receive towels only. The elevator smelled of dogs along with 2nd floor hallway. When checked out. I was charged for an upgrade. I WILL NEVER RETURN BACK. THIS IS WORST EXPERIENCE EVER FOR A SONESTA. WE STAYED HERE BECAUSE IT WAS CLOSE TO THE VENUE WE ATTENDED AND THE SONESTA SUITES IN AUSTIN REMINDED US OF THE ROYAL SONESTA WE'VE STAYED IN! I believe the reveiews are not real. When staying somewhere new we always read reviews. Your reviews are falsified. A waste of $$$

10

A-Yemisi

Jun 24, 2025

·

Stayed 2 nights

Staff was helpful and welcoming. There was plenty parking.

4

Ebony

Apr 20, 2025

·

Stayed 1 night

I didn’t like that there was a deposit that wasn’t told to me until I got there then I had which rooms cuz the one I was given was next to 4 different rooms that had dogs and I don’t mind dogs but that was just to much…then they refused to give me a receipt when I left…I just didn’t appreciate a lot of stuff and was very disappointed and will not go back…

10

Jerry

Jan 22, 2025

·

Stayed 2 nights

Very grateful to the staff. They were very accommodating and supportive throughout the stay.

10

Patience

Sep 8, 2023

·

Stayed 5 nights

Staff was EXCELLENT! Location is great, and the hotel was clean. Rooms are a nice size and bed was comfortable,

10

Desmond

Aug 30, 2023

·

Stayed 1 night

Front desk host Julian was excellent! Great service and fast response time.

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AI-generated summary based on recent guest reviews

Location

Very convenient, walkable location near CityCentre with easy access to I 10 and many dining and shopping options. Several mention quiet, safe surroundings.

Related guest reviews

10

Hanifa

Jul 30, 2025

·

Stayed 2 nights

Walking distance to shopping and restaurants

10

Steve

Jun 21, 2025

·

Stayed 2 nights

Great hotel and location

10

simon

May 24, 2025

·

Stayed 2 nights

Great location and lovely staff all that I needed

10

Adrian

Apr 12, 2025

·

Stayed 1 night

Super close to the Houston City center

10

Ziad

Apr 12, 2025

·

Stayed 3 nights

Close to good amenities

10

Gloria

Jan 28, 2025

·

Stayed 1 night

Clean and safe property. Away enough from freeway traffic notice but still conveniently located with easy access.

10

Lenny

Dec 22, 2024

·

Stayed 1 night

Terrific location near City Centre. Very quiet surroundings. Very clean and comfortable property. I really enjoyed my stay.

10

Joseph

Aug 27, 2024

·

Stayed 1 night

It’s a fairly quiet hotel and the staff is attentive and friendly. Lots of shopping and dining options walking distance. I even walked to the mall

8

Wayne

Dec 11, 2023

·

Stayed 3 nights

Check-in went smoothly. The room was sizeable, clean and comfortable. Located within walking distance to restaurants, and easy access to main highways made the location a ++. We be sure to stay on my next visit to West Houston.

10

Justin

Dec 15, 2022

·

Stayed 19,340 nights

Very cost effective option close to City Center

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AI-generated summary based on recent guest reviews

Dining

No breakfast is offered, but free coffee is available. Many restaurants are within walking distance, and in-room kitchens support self-catering, with loaner appliances noted.

Related guest reviews

10

Hanifa

Jul 30, 2025

·

Stayed 2 nights

Walking distance to shopping and restaurants

10

Joshua

Jun 22, 2025

·

Stayed 2 nights

Place was quiet. No breakfast but there was coffee all day. Great value for the money

10

Connie

Apr 27, 2025

·

Stayed 2 nights

Staying at the hotel was very relaxing, considering I-10W’s construction and lane closures. I want to pack the bed up and take it with me….All in all, we’d definitely stay here again. Kitchenette was perfect! And the evening manager, Dee was very pleasant and accommodating.

10

Deborah

Jan 22, 2025

·

Stayed 1 night

We love this property and stay every time we’re in Houston! Easy access, safe area, amazing staff and cozy, comfortable beds! We love the kitchenette which allows us to keep some of our coats down. They have a new program (since we were there last - loaner kitchen appliances! It really expanded our meal preparation options!

4

Jeff

Sep 28, 2024

·

Stayed 4 nights

Refrigerators are inoperable and there’s No breakfast as advertised

10

Joseph

Aug 27, 2024

·

Stayed 1 night

It’s a fairly quiet hotel and the staff is attentive and friendly. Lots of shopping and dining options walking distance. I even walked to the mall

10

David Williams

Jun 24, 2024

·

Stayed 4 nights

The stay was great but no breakfast

8

Wayne

Dec 11, 2023

·

Stayed 3 nights

Check-in went smoothly. The room was sizeable, clean and comfortable. Located within walking distance to restaurants, and easy access to main highways made the location a ++. We be sure to stay on my next visit to West Houston.

10

Jennifer

May 31, 2023

·

Stayed 3 nights

Excellent location to enjoy the local area! This is a great hotel. Staff are lovely, rooms are as described. Lovely touches like nice free coffee and free laundry. The running in the local area is fabulous and safe. Walking distance to so many places for shopping and dining.

8

Kimberlee

May 16, 2023

·

Stayed 1 night

Exceptional staff and amenities of laundry and good free coffee are wonderful. Thank you.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$80
February	$76
March	$88
April	$100
May	$122
June	$90
July	$78
August	$78
September	$74
October	$77
November	$73
December	$70

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $94	15 $99	16 $90	17 $84	18 $101	19 $88
20 $82	21 $86	22 $101	23 $99	24 $80	25 $96	26 $97
27 $86	28 $86	29 $97	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $95	3 $100
4 $83	5 $91	6 $121	7 $97	8 $94	9 $101	10 $102
11 $88	12 $93	13 $112	14 $100	15 $95	16 $94	17 $94
18 $90	19 $94	20 $110	21 $120	22 $88	23 $101	24 $100
25 $84	26 $98	27 $112	28 $98	29 $87	30 $90	31 $94

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds (One Bedroom Suite Double Bed)

Suite, 1 Queen Bed with Sofa Bed (One Bedroom)

Studio Suite, 1 Queen Bed

Suite, 1 Queen Bed, Accessible (One Bedroom Mobility Tub)

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Suite, 1 Queen Bed with Sofa Bed, Accessible (Mobility Hearing Shower One Bedroom)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sonesta Simply Suites Houston CityCentre I-10 West

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Prices for upcoming dates