Comfort Suites Westchase Houston Energy Corridor

Great location and convenient. However the rooms dont feel very clean. The staff are extremely friendly so I do feel bad to say about the cleanliness. Overall everything looks good but the rooms have carpet and it does smell. Breakfast looks very basic and coffee is very weak. I will continue to stay but there are things that can be improved

Good

Room was clean and spacious. Staff was kind. Booked a King with pull out couch. Pull out had no sheets or blankets. Hotel did not seem to have any extra anywhere. Went to front desk to inquire about getting sheet and blanket for my daughter to sleep on pull out couch. He said give me 10-15 minutes to try and find some. After a half hour I called him from my room and was told he was able to locate a blanket but not a sheet. And if I wanted it I could come get it. Quite frustrating that late at night to have to wait around for linens to be able to let our daughter go to bed. Then to be told can't find what you need but I have a blanket if you want it come get it. After a long day what you don't want is frustration and unpreparedness by your hotel. Probably wouldn't choose this place again unless desperate which we were at this point. Also, having only one person on staff breakfast kept running out and coffee ran out as well. With a baseball team plus staying there it was sort of a nightmare to walk into. More staff and awareness is key when you are fully booked!

One

This was the worse experience I have ever had at a hotel. The water never got hot - it was just luke warm. There were several hairs in the tub and sink. There were food crumbs on the carpet. The toilet sounded like a freight train when you flushed. We didn’t have enough towels or toilet paper or Kleenex. The noise level was on another level. I don’t know if it was just the area we were in, but people were screaming and talking loud and running up and down the halls ALL NIGHT LONG both nights. And it wasn’t just kids. It was adults as well. There were way too many people in some of these rooms. And the music played in the middle of the night was ridiculous. We couldn’t get any sleep and finally left at 1:30 in the morning to just start our drive home because it’s not like we were going to get any sleep here. I have never written a review for a hotel, but please pick another place if you want to get any rest while you are traveling.