What type of breakfast is offered and what are the serving hours?

The hotel offers a free hot breakfast with individually-wrapped food options. Specific serving hours are not mentioned.

Does the hotel allow pets?

Pets are not allowed at the hotel, except for ADA Service Dogs.

Where is the hotel located in relation to key landmarks?

The hotel is located off State Highway 249 in Houston, TX, near attractions such as Lone Star College - University Park, Willowbrook Mall, St. Lukes Episcopal Hospital, and Sam Houston Race Park.

Does the hotel have a swimming pool?

Yes, the hotel has a seasonal outdoor pool that is open from May to September.

Comfort Suites Willowbrook in Houston

Average nightly price at Comfort Suites Houston NW - Vintage Park by month, last 12 months (USD)
Month	Average price
January	$73
February	$72
May	$118
June	$82
October	$72
November	$74
December	$70

What guests think

At Comfort Suites Willowbrook Houston, guests report good value but widely varying stays due to an older property, inconsistent maintenance, and mixed cleanliness, leading to both comfortable visits and frustrating problems.

Many highlight friendly, accommodating staff and note clean, comfortable rooms at reasonable prices. Common issues include elevator outages, hot water and Wi-Fi problems, malfunctioning TVs or locks, damp carpets or odors, and occasional pests. Breakfast feedback ranges from good to sparse or poorly stocked, and the older property could use updates. Expect a budget stay with helpful staff but inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is inconsistent, with repeated elevator outages/issues, occasional hot water problems, and some equipment down (ice machines, laundry); the pool has been small or closed at times.

Related guest reviews

4

Chris

Nov 20, 2023

·

Stayed 1 night

Changed our room without asking. Broken internet. Broken ice machine. Closed pool. No major amenities.

2

Raul

Sep 25, 2025

·

Stayed 2 nights

Room was uncomfortable. Wet carpet, mold in bathroom, toilet did not flush properly, door lock was not working, TV did not work. Breakfast was nonexistent, bread and cereal was only thing served. Elevator was out of order. Shower head was terrible, water pressure was terrible.

6

alfredo

Sep 1, 2024

·

Stayed 1 night

Wifi was not working well. No washing machine available.

4

Jessica

Jul 21, 2024

·

Stayed 1 night

Our stay here was shortly after a hurricane and there was No Internet, No Hot Water, No Elevator and our TV was broken. Older property in NW Houston, dark parking lot and people hanging around in the lot. The only thing that was good was the girl at the front desk.

6

Edward

Jan 29, 2025

·

Stayed 1 night

Ice machine not working. Hot water is just warm at the highest level. Water flow ia very slow in general. Breakfast is a good continental breakfast.

8

Ben

Jul 21, 2024

·

Stayed 1 night

Nice property, and clean hot water was out when we checked in but considering a hurricane had just come through a week or so earlier glad that was all that was wrong

4

Susan

May 31, 2025

·

Stayed 4 nights

Elevator broke while there. Floor leading into elevator is peeled up causing tripping hazard. Old worn down property

2

Juke

Oct 29, 2024

·

Stayed 1 night

Paid over 100 bucks and did not have hot water at all. The front desk lady told me a guy was there fixing it and it be done in about 30 mins. That was at 8pm… I left at 730am still no hot water. I need to be contacted by the GM name AJ ASAP

8

Charles

Jul 22, 2024

·

Stayed 3 nights

Only thing we didn’t like about the stay was we had to take cold showers at night and hot showers in the morning they say it was like that due to the latest hurricane

6

Alma

Jun 10, 2024

·

Stayed 3 nights

The bedding had stains on it and looked very worn out. The elevator jerked horribly when it stopped at the 3rd floor. Needs better upkeep

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Cleanliness

Cleanliness is mixed: many guests found rooms clean, but others reported strong odors, damp carpets, missed housekeeping, and occasional pests.

Related guest reviews

2

Ceasar

Jun 11, 2023

·

Stayed 1 night

I’m not usually one to give bad reviews. Usually skip out on leaving bad reviews anywhere. But simply doing this for the fact that both my wife and I and fleas land on us. We had our daughter in the room with us as well. Room 114. We only had to stay due to a power outage but as soon as we had power restored in the middle of the night we left.

10

Courtney

Apr 26, 2025

·

Stayed 1 night

I've stayed a few times and this location never disappoints. The room smelled so good and was very clean. There was no additional cost or hold on my card once I arrived. Other hotels after booking tell you there is a hold they have to place that was not the case here and that is important. Thank you for a great stay again.

2

Raul

Sep 25, 2025

·

Stayed 2 nights

Room was uncomfortable. Wet carpet, mold in bathroom, toilet did not flush properly, door lock was not working, TV did not work. Breakfast was nonexistent, bread and cereal was only thing served. Elevator was out of order. Shower head was terrible, water pressure was terrible.

8

Rebecca

Jul 10, 2025

·

Stayed 1 night

Older hotel but freshly painted, clean, quiet, with friendly and accommodating staff. Breakfast included protein, fruit, and cereal.

2

Javier

Jun 30, 2025

·

Stayed 3 nights

Bed bugs

8

Michael

Aug 20, 2025

·

Stayed 1 night

We stayed one night because we lost power at home. He beds are comfortable and the place is clean. The service was good. This is the second time i stayed here and had problems with the tv both times though. And the A/C cooled but it took all night to get comfortable while in bed though. For the price, it was good stay

2

Ryan

Jan 8, 2024

·

Stayed 1 night

The lobby was beautiful. We received our room and decided to inspect the sheets before unloading our luggage and there was hair and blood on the sheets Moved to a room on the third floor where we had to run in and leave because we where running late for the party we where in town for to come back at 1am and find a broken door jam. Broken lock the tv did not work and worst of all roaches in the bathroom and in the kitchen area. It was too late to move rooms again and where told when we moved the first time there whre no other rooms available if that one did not work out. Talked to the front desk lady and was told they where sorry for the inconvenience but due to having booked theough a third party there was nothing they could do to resolve this issue.

4

Zulema

Jun 1, 2025

·

Stayed 5 nights

The room had a bad smell and when we requested to be moved we were denied.The room was not clean and for the area the hotel is in we figured we would be getting a nice room but it was not a good stay:

6

cedric

Jun 24, 2024

·

Stayed 1 night

The room had a bad smell. It was a sour and mildew smell. The carpet was damp and sticky like something had previously leaked on it. The smell gave me a migraine that I couldn’t get rid of till today. I would have requested to move but I had driven 5 and half hours to Houston. I was tried. I booked the hotel through Expedia and the front desk host informed me during check out, that this was the last room.

4

stefanie

Dec 26, 2024

·

Stayed 3 nights

The room was dirty, smelled like cigarettes,the floor was sticky, uncomfortable pillows poor WiFi,chipped shower but the staff was friendly

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Rooms

Rooms are often spacious with comfortable beds, but decor is dated and upkeep varies. Guests report recurring in-room issues like slow or noisy AC, TVs and Wi-Fi failing, thin walls or road noise, and occasional door lock problems.

Related guest reviews

6

melodie

Jan 26, 2025

·

Stayed 2 nights

This hotel needs repairs and maintenance. The front desk, Grace, was kind, helpful, and welcoming. We were able to buy drinks at check in from a small frig, very convenient. The elevator floor is all torn up and the carts are about to fall apart. The hallways are clean and smelled good. We could hear lots of road noise in our room from the freeway. The cold handle on our faucet leaked and ran accross our counter. I could see caulk from where they tried to fix it. Wi-fi wasnt working.

6

Kimberly

Apr 18, 2025

·

Stayed 1 night

The staff was incredibly kind. It definitely needs some updating and TLC. The shower barely had a water stream.

10

Gary

Mar 3, 2024

·

Stayed 1 night

I stayed one night to attend a funeral it the hopes of it being a nice place. When I arrived for check in the staff was very friendly and I could tell from the outside appearance that the inside would be just as nice. The room was very comfortable and spacious.

8

Rebecca

Jul 10, 2025

·

Stayed 1 night

Older hotel but freshly painted, clean, quiet, with friendly and accommodating staff. Breakfast included protein, fruit, and cereal.

4

Nopparat

May 23, 2025

·

Stayed 1 night

Front desk person is rude (the one in the evening is nice but the one in the morning is rude and lazy) TV didn’t work so we have to tell the front desk person and she came to fix it (the nice lady) WiFi was not working the next day

8

Michael

Aug 20, 2025

·

Stayed 1 night

We stayed one night because we lost power at home. He beds are comfortable and the place is clean. The service was good. This is the second time i stayed here and had problems with the tv both times though. And the A/C cooled but it took all night to get comfortable while in bed though. For the price, it was good stay

8

Roxy

Mar 22, 2025

·

Stayed 1 night

Last minute family trip on a budget. This hotel was perfect. Smelt clean when we walked in, we were greeted right away, breakfast was good, beds were comfy, rooms were comfortable. Toilet could have been higher it was low to ground. But everything was great!

4

Kevin

May 26, 2024

·

Stayed 1 night

Pictures online make property look much newer and nicer than it is. The rooms do seem very clean and are a good size. Seems to have been some water damage in the bathroom at some point that was poorly repaired.

6

ELIZABETH

Feb 11, 2024

·

Stayed 1 night

The staff was great, the room was well kept and nice for the price. The bed was hard and pillows terrible for us old folks, but just an opinion. However, the satellite tv didnt work in the room and the wifi was out in the entire hotel. Normally we depend on our cell then but the hotel is in a dry spot and only one bar.

6

Marie

Nov 30, 2024

·

Stayed 1 night

It was okay? Use less scented laundry detergent, scent made one of the group sick and he was unable to sleep on the bed because of it. He slept on the couch with a blanket we brought from home. Also beds weren't that great. Walls were REALLY thin.

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Service

Service is mixed: numerous reviews praise friendly, accommodating staff, yet others cite rude or unprofessional interactions, slow or problematic check-ins, and poor resolution of issues.

Related guest reviews

10

Sekou

Feb 2, 2025

·

Stayed 2 nights

Upon arrival needed upgrade ms tiffaney made it happen quickly and efficiently. Ms grace check us in with a warm smile and saw that our weekend stay was pleasant and hospitable. Thank god for individuals like them may they blessed

2

Laura

Feb 14, 2024

·

Stayed 1 night

The original room I was assigned to was already occupied; the person's belongings were scattered about the room. Fortunately, the other guest was away, or it could have been terribly awkward or even dangerous. The front desk assigned me to another room but were unapologetic for the error. The next morning, when I let the manager know what had happened, he was also unapologetic. I got the impression this happens often and not considered a big deal. Simply not acceptable.

10

Tammy

Jan 28, 2023

·

Stayed 1 night

Quick check in. Tiffany was very kind and helpful.

10

Roberta

May 28, 2025

·

Stayed 2 nights

All front desk very friendly

2

Hannah

Jun 9, 2025

·

Stayed 4 nights

There was a miscommunication and the hotel thought I left even though I was booked and all of my things were in my rom. Instead of calling me they went to my room, removed all of my belongings, went though my stuff and stole prescription medication from me. The woman at the front desk admitted to going through my things but saw no this as no problem. The staff is garbage.

10

Rachel

Aug 14, 2025

·

Stayed 2 nights

The staff was great.Everybody was super.Nice breakfast was super yummy.

2

Carmen

Feb 5, 2025

·

Stayed 2 nights

I was very disappointed with the customer service. The front desk agent,Grace, was rude, unfriendly, and unprofessional from the moment I arrived. Instead of providing a welcoming experience, she was dismissive and unhelpful. What shocked me most was when Grace told me not to trust Expedia because they lie to their customers.. Regardless of her personal opinions, this is an incredibly unprofessional statement for a hotel representative to make. Unfortunately, I cannot recommend this location.

10

Patricia

Mar 27, 2025

·

Stayed 1 night

Grace who checked us in when we arrived was so helpful and caring - She is an asset to this location. We were grateful for the wonderful towels - clean room - comfy bed - thank you!!

2

Melanie

Feb 19, 2023

·

Stayed 2 nights

Took forever to check in. Lady was clearly sick coughing and acting drugged. First room- big space in door and didn't lock so they switched us to another room. Microwave and that area dirty. Breakfast area dirty- out of coffee, spoons, etc. will never stay there again.

6

Terri

May 27, 2025

·

Stayed 1 night

Don't expect any kind of friendly greeting when checking in. It was like a bother to the staff.

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Location

Location is convenient to major roads and nearby restaurants, with several guests calling it good or quiet. A few note the area feels less safe or appealing at night.

Related guest reviews

8

Frances

Mar 10, 2025

·

Stayed 4 nights

The property was quiet and well maintained

8

Kelli

Jun 16, 2023

·

Stayed 1 night

The hotel and room were very clean. Front desk staff was friendly. The location is convenient to restaurants and stores if you're driving, but probably not terribly safe for walking. It's right off of a major road. The hotel needs updating - there was wear and tear on the room, but it was clean.

8

Courtney

Sep 7, 2023

·

Stayed 2 nights

A favorite of mine in a good location and the cleanliness of the property is excellent.

10

Lokey

Mar 14, 2025

·

Stayed 2 nights

Love the area

4

Jessica

Jul 21, 2024

·

Stayed 1 night

Our stay here was shortly after a hurricane and there was No Internet, No Hot Water, No Elevator and our TV was broken. Older property in NW Houston, dark parking lot and people hanging around in the lot. The only thing that was good was the girl at the front desk.

8

Paige

Apr 6, 2025

·

Stayed 1 night

It was good. I just felt like it was not in a good area however Grace made me feel comfortable. It was fine. And she was great

10

Clayton

Apr 13, 2025

·

Stayed 1 night

It was clean and a good location.

8

Candace

Feb 23, 2024

·

Stayed 2 nights

Nice place for a short stay. Very convenient for a variety of food options and the staff was very helpful and friendly. Would stay again!

10

Jimmy

Dec 30, 2023

·

Stayed 2 nights

The stay was awesome. This hotel is the best hotel I’ve stayed in, clean, friendly and close to everything. Price was great.

10

Romanie

Feb 4, 2025

·

Stayed 2 nights

Please see my other reviews. We extended for many additional nights. Excellent location. Don’t waste your money on higher price locations. It’s not with it. This location is spot on for everything

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Dining

Breakfast is inconsistent: some guests enjoyed it or found it adequate, while others found limited or poorly stocked selections, cold items, or timing/stocking problems.

Related guest reviews

10

Nita

Dec 26, 2022

·

Stayed 1 night

Check in was easy. Room was very comfortable and roomy. Breakfast was awesome.

2

Raul

Sep 25, 2025

·

Stayed 2 nights

Room was uncomfortable. Wet carpet, mold in bathroom, toilet did not flush properly, door lock was not working, TV did not work. Breakfast was nonexistent, bread and cereal was only thing served. Elevator was out of order. Shower head was terrible, water pressure was terrible.

8

Rebecca

Jul 10, 2025

·

Stayed 1 night

Older hotel but freshly painted, clean, quiet, with friendly and accommodating staff. Breakfast included protein, fruit, and cereal.

10

Rachel

Aug 14, 2025

·

Stayed 2 nights

The staff was great.Everybody was super.Nice breakfast was super yummy.

8

Roxy

Mar 22, 2025

·

Stayed 1 night

Last minute family trip on a budget. This hotel was perfect. Smelt clean when we walked in, we were greeted right away, breakfast was good, beds were comfy, rooms were comfortable. Toilet could have been higher it was low to ground. But everything was great!

6

Carlean

Mar 29, 2025

·

Stayed 2 nights

Breakfast was not the best for continental; however, overall cost was affordable so I guess you get what you pay for. There also seemed to be a lot of activity during the late evening and night. Possibly women for hire in the area 😳

8

Venkata

May 23, 2023

·

Stayed 2 nights

Breakfast is not at all good.

8

Garth

Dec 9, 2022

·

Stayed 2 nights

Property is a little older, but still in pretty good condition. Room was roomy, clean and comfortable. Good value. Only negative is the breakfast. Almost everything was empty, including coffee, at 8:20. No one around refilling anything. So go early if you want breakfast.

6

Pamela

Jul 18, 2023

·

Stayed 2 nights

It was ok, clean… front desk wasn’t too Friendly or nice but she accommodated us for early check in, which was great! We did kill 2 cockroaches in the room on our first night … not good… breakfast started at 7 , should be earlier a lot of events start early… it wasn’t too great, eggs were cold😬 … will look for other place next time…

10

David

Jul 3, 2024

·

Stayed 4 nights

Good selection of breakfast foods

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $75	21 $77	22 $85	23 $122	24 $122
25 $72	26 $73	27 $73	28 $73	29 $73	30 $97	31 $97

Su	Mo	Tu	We	Th	Fr	Sa
1 $72	2 $74	3 $75	4 $76	5 $76	6 $101	7 $109
8 $73	9 $72	10 $72	11 $72	12 $72	13 $93	14 $98
15 $72	16 $77	17 $72	18 $76	19 $72	20 $98	21 $93
22 $72	23 $72	24 $72	25 $73	26 $76	27 $93	28 $93
29 $72	30 $72

Comfort Suites Houston NW - Vintage Park

Prices for Comfort Suites Houston NW - Vintage Park

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 2 Queen Beds

Suite, Multiple Beds, Accessible

Suite, 1 King Bed, Accessible

Guest reviews of Comfort Suites Houston NW - Vintage Park

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Comfort Suites Houston NW - Vintage Park

Prices for upcoming dates