Name: Extended Stay America Suites - Houston - Willowbrook - HWY 249
Address: 16939 Tomball Pkwy, Willowbrook, Houston, Texas, United States of America, Houston, Texas, United States of America
Rating: 7.65

Guest reviews

7.7

Good

Based on 855 verified reviews

Who stays here?

Business

51%

Couple

19%

Family

14%

Group

5%

Solo

8%

What guests think

AI-generated summary based on recent guest reviews

At Extended Stay America Select Suites - Houston - Willowbrook - HWY 249, many guests praise friendly, accommodating staff and a convenient location near highways, Willowbrook Mall, and restaurants, while others report inconsistent cleanliness, occasional pests or smoke odors, and periodic check-in or front-desk issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Quang

3 weeks ago

·

Stayed 1 night

There is absolutely nothing in the room. No shampoo, no conditioner, no bath gel. Only a thin bar of soap. It has a kitchen but has no utensils, no cups, no bowls, nothing. It is absolutely a room that is un-sanitized. It should be put out of business.

10

Albert

Apr 8, 2026

·

Stayed 1 night

Everything was great !!

4

Diane

Apr 3, 2026

·

Stayed 4 nights

Killed 2 roaches and squished numerous fleas. Floor was sticky. No breakfast, as indicated on the website. No ice machine, they said to use the ice trays in the freezer. Fully stocked kitchens required a purchase of the "fully stocked" part of it. Thought it was going to be a great fit while welcoming another grandchild, but NOPE!!

10

Albert

Mar 27, 2026

·

Stayed 2 nights

Great

10

Albert

Mar 22, 2026

·

Stayed 1 night

It was great experience

16939 Tomball Pkwy, Willowbrook, Houston, Texas, United States of America

Location

Located in Houston (Willowbrook), Extended Stay America Suites - Houston - Willowbrook - HWY 249 is within a 5-minute drive of Willowbrook Mall and Houston Methodist Willowbrook Hospital. This hotel is 3.4 mi (5.5 km) from Champions Golf Club and 4 mi (6.4 km) from Sam Houston Race Park.

Willowbrook Mall(0.5 miles)

Stone Moves Indoor Rock Climbing(1.5 miles)

Houston Methodist Willowbrook Hospital(1.5 miles)

Aerodrome(1.6 miles)

Bowlero Willowbrook(2.6 miles)

Sam Houston Race Park(2.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.

Yes, pets are allowed. Guests can arrange to bring pets by contacting the property directly. Service animals are exempt from any pet fees.

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional features may include accessible bathrooms.

The hotel is located in Houston's Willowbrook area, within a 5-minute drive of Willowbrook Mall and Houston Methodist Willowbrook Hospital. It is approximately 3.4 miles from Champions Golf Club and 4 miles from Sam Houston Race Park.

No, the property does not have a swimming pool.

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites - Houston - Willowbrook - HWY 249

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Extended Stay America Suites - Houston - Willowbrook - HWY 249.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Extended Stay America Suites - Houston - Willowbrook - HWY 249