Name: Extended Stay America Suites - Houston - Willowbrook - HWY 249
Address: 16939 Tomball Pkwy, Willowbrook, Houston, Texas, United States of America, Houston, Texas, US
Price range: $68–$77 per night
Rating: 7.7

What guests think

At Extended Stay America Select Suites - Houston - Willowbrook - HWY 249, many guests praise friendly, accommodating staff and a convenient location near highways, Willowbrook Mall, and restaurants, while others report inconsistent cleanliness, occasional pests or smoke odors, and periodic check-in or front-desk issues.

Rooms are basic and functional, with large fridges and cold AC for some stays, but several mention night-time noise, hard beds, or AC not working. Facilities feel simple and pet friendly, with some security measures noted, though a few reviews mention parking lot concerns, no ice machine, or a nonworking TV. Breakfast and coffee feedback varies from enjoyable grab-and-go options to times when neither was available. Expect a no-frills stay where service is often kind, but experiences can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic and pet friendly, with some guests noting security measures. A few mention parking lot concerns, no ice machine, a nonworking TV, or brief power loss.

Related guest reviews

8

Terri

Nov 29, 2024

·

Stayed 2 nights

There was s lot of homeless and people sleeping in cars. Busted cars wotb broken windows ect

2

Timothy

May 30, 2024

·

Stayed 2 nights

The property had no power when i arrived and did not know when the power would be restored.

10

Deborah

Jun 4, 2024

·

Stayed 1 night

I always stay here when I'm in Houston. Last evening, I ran to my car and realized I had forgotten my room key, so I propped the door and within 30seconds a very loud alarm and a flashing light went off! You cannot prop the doors here and that is an incredible safety measure I didn't even know existed here. Just one more reason this hotel is great!

6

Ricardo

May 2, 2025

·

Stayed 4 nights

somebody break in my truck break off my windows

2

James R.

May 27, 2024

·

Stayed 2 nights

smelled really old, no ice machine, bed was really hard

10

Deborah

Aug 15, 2023

·

Stayed 2 nights

I have stayed here multiple times and always have a great experience! The place is always very clean and comfortable, good coffee and breakfast on the go! Quiet in the evenings and through the night! Security is great and the staff is always on top of things and always very courteous! A very convenient spot too, with restaurants within walking distance and a big convenience store! I can't believe I get such a great hotel at such a great price!!!

10

JaNyi

Dec 27, 2024

·

Stayed 3 nights

It was clean , quiet and secured.

10

AMANDA

Mar 7, 2025

·

Stayed 2 nights

Staff was nice and accommodating. Great place if traveling with pet.

2

ML

Jun 10, 2023

·

Stayed 1 night

Not good checkin couldnt find reservation whenthey called to help him had no access to email. Then got in room after about hour tv didnt work. Peace and rest i was looking for was not happening

8

Rebecca

May 20, 2024

·

Stayed 1 night

I needed a hotel since I lost power and couldn’t stand the heat anymore. The hotel is older and can use some improvements, but my room was clean and had all the essentials. And most importantly cold AC. Overall, I wouldn’t pick it for a luxury vacation, but it was safe and clean and just what I needed. Plus, dog friendly with plenty of grass around the property.

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Cleanliness

Feedback is mixed: multiple reviews say rooms and common areas are clean, but several report pests, smoke odors, stained linens, or dingy towels, and some note housekeeping inconsistencies.

Related guest reviews

4

Charles

May 26, 2024

·

Stained and dirty linens. Very noisy. Neighboring room had 4 dogs. No real oversight of facility.

2

Hildarlen

Jun 25, 2024

·

Stayed 1 night

Terrible property, they charge you a pet fee of $25 each, a strong smell of cigarettes and marijuana throughout the property and in its outside areas, I booked a non-smoking room and inside the room the smell of cigarettes was horrible in the rooms. sheets and towels, plus cockroaches all over the room, don't book here if you don't want to have a bad time

2

Shaniqua

Feb 29, 2024

·

I arrived and checked in. I was given the key to a room that was filled nearly to the ceiling with either supplies or someone’s belongings. The man at the reception counter assisted in looking for a replacement room. I was told to follow him and when we arrived the room was locked and he couldn’t get in. Then he proceeded to look for a third room but this time checked on his own. At this point I was pretty tired and was checking in close to 10pm so that’s why I didn’t leave. The carpet had blood stains and there was at lease 1 roach. The towels were dingy as well. I know that housekeeping cleaned the room, made the bed, and took out the trash but beyond that this was the most dissatisfying experience I have ever had at a hotel in my life. I did also tell the property my experience before leaving.

10

JaNyi

Dec 27, 2024

·

Stayed 3 nights

It was clean , quiet and secured.

6

Tameshia

Nov 17, 2025

·

Stayed 1 night

Staff was courteous and check in was easy. Room could have been cleaned better.

10

Deborah

Jan 2, 2024

·

Stayed 1 night

This hotel is always a great, affordable place to stay! It's safe, clean, affordable, quiet and close to 249 and the Beltway with Willowbrook Mall around the corner and many great restaurants!

8

Rebecca

May 20, 2024

·

Stayed 1 night

I needed a hotel since I lost power and couldn’t stand the heat anymore. The hotel is older and can use some improvements, but my room was clean and had all the essentials. And most importantly cold AC. Overall, I wouldn’t pick it for a luxury vacation, but it was safe and clean and just what I needed. Plus, dog friendly with plenty of grass around the property.

2

Sara

Aug 15, 2025

·

Stayed 3 nights

DO NOT STAY HERE! DON’T DO IT!!! By far the dirtiest place I’ve ever been to. Did not feel safe staying. I left immediately!!

10

Regina

Mar 23, 2025

·

Stayed 2 nights

The staff was so friendly and they really keep everything clean!!! I have been to so many places where they cant even get the basic cleaning down, but not this place! They really make you feel welcomed definitely will stay again!

10

Deborah

Jan 14, 2024

·

Stayed 1 night

We always enjoy staying here! The staff is friendly and the hotel is clean and so quiet. This is, however, our second stay with no morning coffee in the lobby as advertised, but we will continue to stay here. Very affordable and safe.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are simple and functional, with large fridges and, for some, strong AC and comfortable beds. Others mention noise, hard mattresses, or AC not working.

Related guest reviews

4

Charles

May 26, 2024

·

Stained and dirty linens. Very noisy. Neighboring room had 4 dogs. No real oversight of facility.

8

Sharon

May 31, 2024

·

Stayed 4 nights

It was a nice place to stay and had a good size refrigerator for extended stay.

2

James R.

May 27, 2024

·

Stayed 2 nights

smelled really old, no ice machine, bed was really hard

10

Pamela

Feb 26, 2025

·

Stayed 1 night

This hotel had everything I needed.

10

Pamela

Feb 26, 2025

·

Stayed 9 nights

This hotel met all my needs.

10

Hershel

Dec 30, 2024

·

Stayed 3 nights

AAA for the price don't expect amenities but clean room

6

sammie

Mar 15, 2024

·

Stayed 1 night

Check-in was easy and fast. Room was average and clean. But you can hear people talking and walking all night long. Feel like I was at a basketball game and my team was losing.

2

Nakita

Dec 11, 2024

·

Stayed 1 night

Room was very hot! Air did not want to work

10

ben

Mar 13, 2023

·

Stayed 1 night

Room has always been clean and supplied. Beds are comfortable. Never have I had a problem.

8

Rebecca

May 20, 2024

·

Stayed 1 night

I needed a hotel since I lost power and couldn’t stand the heat anymore. The hotel is older and can use some improvements, but my room was clean and had all the essentials. And most importantly cold AC. Overall, I wouldn’t pick it for a luxury vacation, but it was safe and clean and just what I needed. Plus, dog friendly with plenty of grass around the property.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, accommodating, and willing to go above and beyond. However, several guests report check-in delays, after-hours access problems, or unprofessional interactions.

Related guest reviews

10

Aaron

May 9, 2025

·

Stayed 1 night

Great people keep up the great hard work

10

Aaron

May 3, 2025

·

Stayed 1 night

The whole staff will go above and beyond

6

Tonya

May 1, 2025

·

Stayed 4 nights

The manager in the office is bery unprofessional and very messy she called the police for no reason and then apologies after the fact refund our money then tried to reverse it and couldn't messed everything up and she been trying to charge my card everyday so i think she got my card info because i booked on Expedia so now i have to get a new card she copied my credit card information

2

Deonsha

May 12, 2025

·

Stayed 2 nights

Booked online and paid only to show up and they have the lobby closed early and no one to come check in despite having after hour call lines. No one was available. Completely unacceptable and will never boom with extended stay in life.

10

Aaron

Apr 19, 2025

·

Stayed 1 night

Any problems or issue Amy always takes care of us every time. This place over all has been wonderful with us.

10

Aaron

May 27, 2025

·

Stayed 3 nights

Great manager

10

Aaron

May 4, 2025

·

Stayed 1 night

Staff and manger go above and beyond

6

Tameshia

Nov 17, 2025

·

Stayed 1 night

Staff was courteous and check in was easy. Room could have been cleaned better.

10

Jacqueline

Aug 27, 2025

·

Stayed 1 night

first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.

4

Taniesheanna

Mar 2, 2025

·

Stayed 2 nights

Poor service was waiting two to get checked in

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Location

Convenient to Highway 249, the Beltway, Willowbrook Mall, and nearby dining; some find it walkable. A few reviews felt the surrounding area or parking lot was less inviting or secure.

Related guest reviews

10

Rosemary

Feb 23, 2025

·

Stayed 6 nights

Lovely location. Access to rhe mall and some many dining options around. The hotel staff were very friendly. Definitely worth my money

8

Terri

Nov 29, 2024

·

Stayed 2 nights

There was s lot of homeless and people sleeping in cars. Busted cars wotb broken windows ect

10

Rosemary

Feb 16, 2025

·

Stayed 7 nights

Nice location to shopping and food. The staff were very welcoming! I"ll stay here definitely again!

10

Deborah

Apr 12, 2024

·

Stayed 1 night

We have stayed here so many times it feels like home. Always clean and quiet and good coffee in the morning! The staff is always so friendly and welcoming. Right on the interstate and toll road….

8

James

Sep 17, 2023

·

Stayed 3 nights

Staff was very friendly the property around it did not feel inviting or safe

10

Deborah

Aug 15, 2023

·

Stayed 2 nights

I have stayed here multiple times and always have a great experience! The place is always very clean and comfortable, good coffee and breakfast on the go! Quiet in the evenings and through the night! Security is great and the staff is always on top of things and always very courteous! A very convenient spot too, with restaurants within walking distance and a big convenience store! I can't believe I get such a great hotel at such a great price!!!

10

AJOK

Mar 30, 2025

·

Stayed 1 night

Safe

8

Rosia

Jun 30, 2025

·

Stayed 7 nights

Safe walkable

10

Deborah

Jan 2, 2024

·

Stayed 1 night

This hotel is always a great, affordable place to stay! It's safe, clean, affordable, quiet and close to 249 and the Beltway with Willowbrook Mall around the corner and many great restaurants!

10

Deborah

Jan 14, 2024

·

Stayed 1 night

We always enjoy staying here! The staff is friendly and the hotel is clean and so quiet. This is, however, our second stay with no morning coffee in the lobby as advertised, but we will continue to stay here. Very affordable and safe.

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AI-generated summary based on recent guest reviews

Dining

Opinions are inconsistent: some enjoyed coffee and grab-and-go breakfast, while others said breakfast or lobby coffee was unavailable despite expectations.

Related guest reviews

8

Luis

Jul 15, 2023

·

Stayed 1 night

is not breakfast

10

Christian

Mar 11, 2024

·

Stayed 1 night

The staff is very accommodating and helpful. Particularly Esmeralda and Diana and I love the breakfast in the morning especially the oatmeal and the chocolate muffins. Oh boy are they great!! — Christian (CJ)

10

Deborah

Apr 12, 2024

·

Stayed 1 night

We have stayed here so many times it feels like home. Always clean and quiet and good coffee in the morning! The staff is always so friendly and welcoming. Right on the interstate and toll road….

10

Deborah

Aug 15, 2023

·

Stayed 2 nights

I have stayed here multiple times and always have a great experience! The place is always very clean and comfortable, good coffee and breakfast on the go! Quiet in the evenings and through the night! Security is great and the staff is always on top of things and always very courteous! A very convenient spot too, with restaurants within walking distance and a big convenience store! I can't believe I get such a great hotel at such a great price!!!

6

Tariq

Feb 6, 2024

·

Stayed 1 night

I had to wait for ten minutes before the receptionist opened the front door. On Expedia, it said that there is free breakfast but there was no breakfast.

10

Deborah

Jan 14, 2024

·

Stayed 1 night

We always enjoy staying here! The staff is friendly and the hotel is clean and so quiet. This is, however, our second stay with no morning coffee in the lobby as advertised, but we will continue to stay here. Very affordable and safe.

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AI-generated summary based on recent guest reviews

Month	Average price
April	$60
May	$60
June	$67
July	$62
August	$62

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $69	17 $69	18 $73	19 $73
20 $69	21 $69	22 $68	23 $70	24 $69	25 $74	26 $74
27 $69	28 $69	29 $69	30 $70

Su	Mo	Tu	We	Th	Fr	Sa
				1 $69	2 $74	3 $74
4 $69	5 $70	6 $70	7 $69	8 $70	9 $77	10 $74
11 $71	12 $73	13 $71	14 $69	15 $70	16 $74	17 $74
18 $69	19 $70	20 $69	21 $72	22 $70	23 $75	24 $74
25 $72	26 $70	27 $69	28 $70	29 $72	30 $74	31 $77

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 2 Double Beds

Studio, 1 Queen Bed, Accessible

Studio, 1 Queen Bed

Studio, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Houston - Willowbrook - HWY 249

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