Hilton Americas-Houston

Our stay was very pleasant. The hotel room was excellent. We were charged twice for parking. Once as a miscellaneous debit and another as a point of sale. I called valet parking and the reservation desk. I was transferred to the financial department. I left a voicemail but no one returned my call, but one of the charges was removed.

I was not given the room type I paid for, and they didn’t put my information into their system properly so never had internet access.

With 50,000 people at the convention center next door, only 2 of the 6 west elevators were working, making every morning a frustration.

Lobby bar always good. Rooftop lounge needed more help at the bar. Price was very high in my opinion for a place that was overrun with school groups there for a competition. The attached restaurant Pappasitos was a HUGE disappointment! Overpriced-got chips but they said they were out of salsa. Staff were all busy celebrating something in kitchen so our service was horrible. Cold tortilla soup served. $50 mediocre fajitas.

Great property in a great location. Staff very helpful.