Hilton Garden Inn Houston NW/Willowbrook

My bathroom was dirty had hair in the shower after the housekeeper came clean blue shampoo out the shower there was still previous guess hair the floor was not cleaned and my bedding had stains …housekeeping didn’t come refresh my room or bring towels

Bad smell in the hallways and hair was in the shower and they internet was down

The first night we arrived, we went to take a shower and realized there was only one towel in the bathroom. I thought it was weird that there was not a “Do Not Disturb” sign to put on the door. And then I realized why there wasn’t one. They do not have housekeepers that come by each day to make the bed and keep the rooms clean. The AC in the room was the loudest that I have ever experienced, it literally woke me up when it would kick on in the middle of the night. The bedding was poor quality also. Definitely not worth what we paid to stay there.

The smell of marijuana was everywhere. It wasn’t pleasant or professional at all or relaxing to come to a hotel that smelled everywhere in the hall ways like marijuana. The room was clean. The front desk area was clear.

Was great