Hilton Garden Inn Houston NW/Willowbrook

Great beautiful property but pool was not open although they did offer lifetime fitness pool as an option

The swimming pool was closed. And we were told this before we made reservations and our grandkids was disappointed. My family was treated very well by Shai and James.

Thankfully it was not warm enough to swim, as they were filling the pool in with concrete.

Pool was closed, as it was the end of June.

Check in was pleasant. Very nice. Room was very clean. Beds were super comfy and was able to rest. Rooms were cold. Close to restaurants and stores Right off the freeway but didn't hear anything! Felt safe even getting off my car at 1am coming in from an event. Lobby is locked Hot tub was broken and seems to have to not been used in a while. Restroom wasn't stocked with toilet paper Can't watch local channels, you have to pay. Pros definitely outweigh cons and will stay here again when needed.

Only 1 elevator was working. My thermostat was broken the 2 nights of my stay and issue wasn’t resolved

Hotel was amazing... the pool was a little dated and the hot tub wasn't working, but the rest of the hotel was great

Air condition and elevator was broken. Tried to call front desk and the phone didnt work.

We chose this hotel as we had a one night stay in Houston during a layover at the airport. I originally selected the hotel based on the fact that it had a pool, appeared to be decent, well priced and near the airport (within 30 minutes). Was so disappointed with this property as the pool is broken and has been for over a year but the website is not updated. The breakfast in the morning was terrible and they did not even had regular coffee (only flavored)

It was fine, no pool though neither washer/dryer. But it was fine

I first booked a room for my daughter and her puppy who had been to the Cy Fair Vet hospital.The older gentleman working the desk was very cordial and made the check in process easy but it was getting hot in the lobby. That big storm had just hit so I made sure their air conditioning was working. After I got my daughter settled in, I found out that my elderly mother’s power was out so I went to get her and made another reservation at the Hilton.This time there was a very loud and rude woman behind the counter with a long wig on. After I got my mother to the room, I went down to get more bags and noticed that the heater was blowing right in front of the elevators.I politely told Ms Sherida that I didn’t know if anyone had already told but the heater was on. She snapped back at me “SO?” I just shrugged my shoulders and continued around the front of the desk where there was a line and everyone was complaining about the heat. Another agent asked her what I had said and she rolled her eyes and said “ I don’t know… something stupid about the heater”!I was just trying to help, as her wig glue was melting and running. I retired after 20 years in customer service with AA so I know that it can and bombarded but I NEVER treated people the way she was.Snapping at people and answering the phone and being as rude as possible! She is definitely not an asset to the Hilton name & I WILL be writing to the corporate office.With dirty sheets,a scummy bathroom, broken tv & room phone,DISAPPOINTED

AC didn’t cool Tv didn’t work Trash in trash can when we arrived Bar of soap already open Homeless people behind the building across from front of the hotel.

bathroom was dirty and bed had a condom on it

Staff was nice and helpful. Bed was a little uncomfortable and not sure the comforter was changed, it appeared to have a few pet hairs on it. Overall the hotel was nice

An excellent property on the northwest side of Houston—clean, quiet, and excellent service. I’ll be back. Wes

Clean property

Restroom curtains were dirty and the restroom floor too. I chose Hilton over other hotels around thinking would be best option.

Shower drain was clogged, hair on the walls from previous guest I’m guessing. Was totally grossed out, will not be staying here again.

Rooms were dirty

The hotel was right across the street from the Methodist Hospital in Willowbrook, which was great, since I was there to visit my mom in the hospital, and I was able to talk back and forth. It was almost a wee bit pricier than other hotels in the area, and with the Hilton brand, I expected to be comfortable and get good value for my dollars. But, I was disappointed. First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross. The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got. On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.

We had a Junior Suite for the Red Line Cheer Competition, the room was older and the walls were thin we could hear everything that was going on upstairs with the relations and arguing of the couple that was up stairs and the air did not work in the room. Less to say that we didn't get much sleep and had to be at the competition at 7am. When I went down stairs to get coffee the coffee bar was a mess with milk and sugar spilled all over the place for this to be a Hilton Hotel it def. was not giving Hilton

Service was good. The room air conditioner is not adjustable, which means the hotel controls the temperature.

There was no hot water until the last day of my 5 day stay. In addition, the thermostat controls were just on and off no temperature settings. Notified staff about the issues, was told the thermostat just needed a battery, but it was never replaced.

This is a decent lodging option when in Willlowbrook / Cypress area, it’s an older hotel with some updates and in a decent overall condition (not exceptional but clean and very decent). Was too sleepy so I didn’t try their free breakfast. The front desk people weren’t very warm… but they did their job well. No complaints, and I’d stay here again. By the way… Love their midcentury modern chandeliers, located by the front entry!!! That’s such a great detail that almost feels out of place considering the rest of the hotel which is kind of “run of the mill” corporate style.

The AC didn’t work in our room & the hallways smelled like marijuana all night. The restaurant area was also closed every night so it was extremely inconvenient.

Only 1 elevator was working. My thermostat was broken the 2 nights of my stay and issue wasn’t resolved

My room was extremely hot at night refrigerator didn’t work neither did the phone.

The hotel was a nice location with easy access to shopping, dining and major highways. The rooms are basic, but clean.

Room was clean and staff was very good. Rooms are small and the bathroom was very very small. You could barely close the door around the toilet.

Stayed in room 204. It was beat up and we had NO HOT WATER. When i addressed it at front desk I found out it was property wide outage! I would have never booked had I known that. I have complained direct with hotel review via Hilton only for them to say thanks for your feedback!!? I emailed the property and no reply. This is unacceptable as my reservation included a night stay and a bathroom to take a bath in! My husband and I could not do that because of no hot water! I didn’t want to leave a bad review because I wanted to give the hotel an opportunity to make it right. But they have not. Beds were hard as a brick too. Very disappointed as I’m a Hilton honors member as well.

I first booked a room for my daughter and her puppy who had been to the Cy Fair Vet hospital.The older gentleman working the desk was very cordial and made the check in process easy but it was getting hot in the lobby. That big storm had just hit so I made sure their air conditioning was working. After I got my daughter settled in, I found out that my elderly mother’s power was out so I went to get her and made another reservation at the Hilton.This time there was a very loud and rude woman behind the counter with a long wig on. After I got my mother to the room, I went down to get more bags and noticed that the heater was blowing right in front of the elevators.I politely told Ms Sherida that I didn’t know if anyone had already told but the heater was on. She snapped back at me “SO?” I just shrugged my shoulders and continued around the front of the desk where there was a line and everyone was complaining about the heat. Another agent asked her what I had said and she rolled her eyes and said “ I don’t know… something stupid about the heater”!I was just trying to help, as her wig glue was melting and running. I retired after 20 years in customer service with AA so I know that it can and bombarded but I NEVER treated people the way she was.Snapping at people and answering the phone and being as rude as possible! She is definitely not an asset to the Hilton name & I WILL be writing to the corporate office.With dirty sheets,a scummy bathroom, broken tv & room phone,DISAPPOINTED

There was no hot water for two days of our 3 day stay. We were not even notified about that. The carpet in our room had dog hair. The room size was a lot smaller than what I expected. Needless to say, I will not be staying there again. Nor will I recommend it to anyone.

The swimming pool was closed. And we were told this before we made reservations and our grandkids was disappointed. My family was treated very well by Shai and James.

Room was great service was awesome

Checked in this hotel last minute due to being at another hotel that was awful. Front desk was very helpful and nice. Rooms were clean and I felt comfortable and relaxed. Will stay again!

The staff was great quick solutions very friendly and very knowledgeable

First off check in wasn’t to bad except for the part when we weren’t informed about the water heater being broken. Even when seen checking in with a infant. I call down stairs all they say is sorry. If we were informed we would have canceled our reservation.

Everything was great. The front desk staff was very friendly/ pleasant and professional. The staff during breakfast was great. I would recommend the hotel to my friends and family. I will definitely go back to Hilton garden in Houston Texas. I just love everything!

I like the area, it kind of quiet. and it is right to the high way. But I think they could do it better at the front desk. They need to be more hospitable, and more professional.

We stayed for 3 days initially and were back 5 days later. Circumstantially, we stayed in the same room both times. On the first stay we told the front desk: 1) the desk light was out and need a new bulb; 2) the phone didn't work; 3) the alarm clock in the room could not be set so it was worthless; 4) the refrigerator didn't work. They said "thank you" and that these issued would be fixed. When we returned 5 days later and got booked into the same room, NOTHING had been fixed. Additionally, the room key (electronic) would work for an hour and then quit working. We asked for another room, but this was the only disabled room available. Over the next hour, maintenance brought us another refrigerator, a bulb for the desk lamp and new batteries for the door. The phone and the alarm clock were NEVER fixed. There were other issues we encountered, but I'm running out of characters. If this is the way Hilton currently runs it's properties, then my wife and I are definitely done with Hilton...we certainly won't be returning to this specific hotel in the future.

Very clean—no smells! Shopping and restaurants nearby.

Close to many Restaurants.

Quiet location. Staff was friendly. Was pet friendly. I would stay here again.

The last time we stayed in the area we ended up in a shady neighborhood that made us uncomfortable. This hotel was in a nice area close to restaurants and shopping.

Location

Very convenient!

I liked the property was quiet especially considering it is close to FM1960 and 249. I did not like that if I was not a member I had to pay for everything. I didn't think about the tv or wifi as something I had to check to see if it was complimentary.

The hotel was a nice location with easy access to shopping, dining and major highways. The rooms are basic, but clean.

The location worked well for our needs. The bar off the lobby was convenient and comfortable. The parking and access was excellent for our camper van organizing and dog walks. We would stay there again.

The hotel was right across the street from the Methodist Hospital in Willowbrook, which was great, since I was there to visit my mom in the hospital, and I was able to talk back and forth. It was almost a wee bit pricier than other hotels in the area, and with the Hilton brand, I expected to be comfortable and get good value for my dollars. But, I was disappointed. First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross. The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got. On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.

Shout out to the barman James and the cook who was on duty on Thursday evening.

This is a decent lodging option when in Willlowbrook / Cypress area, it’s an older hotel with some updates and in a decent overall condition (not exceptional but clean and very decent). Was too sleepy so I didn’t try their free breakfast. The front desk people weren’t very warm… but they did their job well. No complaints, and I’d stay here again. By the way… Love their midcentury modern chandeliers, located by the front entry!!! That’s such a great detail that almost feels out of place considering the rest of the hotel which is kind of “run of the mill” corporate style.

The AC didn’t work in our room & the hallways smelled like marijuana all night. The restaurant area was also closed every night so it was extremely inconvenient.

I have been staying at the hotel for many years and the breakfast was very disappointment, very basic if you don't ask for extras. there were three days that no one came to made the bedroom and the refrigerator doesn't work.

Everything was great. The front desk staff was very friendly/ pleasant and professional. The staff during breakfast was great. I would recommend the hotel to my friends and family. I will definitely go back to Hilton garden in Houston Texas. I just love everything!

Hotel was clean and everyone was friendly. After 9:00, you have to be let in by the front desk because they turn off the automatic door. Also the "buffet" is a continental breakfast, and it costs $9. They should really include that in the room fees like most others, just my opinion though. Overall it was a pleasant stay!

Restaurant closed early out of everything that should be commonly stocked.

The location worked well for our needs. The bar off the lobby was convenient and comfortable. The parking and access was excellent for our camper van organizing and dog walks. We would stay there again.

We chose this hotel as we had a one night stay in Houston during a layover at the airport. I originally selected the hotel based on the fact that it had a pool, appeared to be decent, well priced and near the airport (within 30 minutes). Was so disappointed with this property as the pool is broken and has been for over a year but the website is not updated. The breakfast in the morning was terrible and they did not even had regular coffee (only flavored)

The hotel was right across the street from the Methodist Hospital in Willowbrook, which was great, since I was there to visit my mom in the hospital, and I was able to talk back and forth. It was almost a wee bit pricier than other hotels in the area, and with the Hilton brand, I expected to be comfortable and get good value for my dollars. But, I was disappointed. First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross. The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got. On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.