Name: Comfort Inn Southwest Fwy at Westpark
Address: 6687 Southwest Freeway, Sharpstown, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$52–US$85 per night
Rating: 7.9

What guests think

At Comfort Inn Southwest Fwy at Westpark, reviews highlight friendly staff and a generally satisfying free breakfast, but also report recurring cleanliness and pest issues, frequent maintenance problems and outages (notably hot water), and strong odors in rooms and hallways.

Facilities such as elevators, pool, laundry and ice machines are repeatedly described as broken or closed, and several guests mention security concerns, vehicle break-ins, and a nearby homeless camp. Rooms are dated and smaller than photos for some, with inconsistent A/C and occasional internet or TV issues, plus freeway noise noted by a few. Overall, expect basic lodging with notable maintenance and neighborhood trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reports of broken or closed amenities (pool, elevators, laundry, gym, ice/vending) and access issues (side doors, key cards); some mention repeated false fire alarms and parking security worries.

Related guest reviews

4

anuvis

10 Aug 2025

·

Stayed 8 nights

The gym machines don't work, the washing machine doesn't work, and neither does the dryer. You have to wash and dry several times, and they waste money.

4

Brenda

27 Jun 2023

·

Stayed 2 nights

The hallways were extremely hot and the elevators didn't work for the 2 days that I was there.

2

ebony

3 Sept 2023

·

Stayed 1 night

I didn't like the fact it says it has a pool but the pool is broke, I even called before booking but they wasn't answering

4

Anita

17 May 2025

·

Stayed 6 nights

NO WATER FOR 2 DAYS OF MY STAY

8

Michael

1 Apr 2024

·

Stayed 1 night

Hall ways were dirty. Elevators need maintenance on the inside badly.

8

Shelley Michael

18 Mar 2024

·

Stayed 5 nights

Most of the staff were very helpful and the beds were super comfy. Air conditioner kept room comfortable. It is older so the carpets and such are well used. Laundry room had been decommissioned so that was a disappointment as that was the amenity that swayed my booking. If you are looking for a comfortable sleep and a decent breakfast, this is a good choice. Bonus....lobby always had iced water ready for you to fill your water bottles.

4

Adesegun

26 May 2025

·

Stayed 3 nights

Trash piled up by the elevator, outdated furnitures in room, elevator looks dilapidated.

4

LeNese

26 May 2024

·

Stayed 1 night

The side door stayed open even though a sign was there that key access was needed. Anyone could have entered. Every hallway and elevator smelled like weed. The elevators were rickety and the control panel for scanning your room key to call the elevator didn't work half the time. The toilet in my room had not been flushed from the last use. There was no reception on the television. There were burn or cut holes in the bed skirts.

2

Lluvia

29 Jun 2025

·

Stayed 2 nights

This place was horrible. Every SINGLE room smelled like cigarettes. They did not have a clean pool at all, and not even a first aid kit at all. Do not recommend. Only the employees there are super nice, but other than that 0/10.

8

Ronda

9 Sept 2025

·

Stayed 2 nights

The ice machine was broke on my floor so I had to go to the 4th floor and that one was out. They could have purchased some.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews cite roaches, strong smoke or mildew odors, stained linens and carpets, trash in common areas, and mold; a smaller number say their rooms were clean.

Related guest reviews

2

syed

17 Jul 2025

·

Stayed 1 night

Disgusting room. I found 5 cockroaches all night.

4

Arianny

26 Mar 2025

·

Stayed 1 night

The room was very outdated. Found a red stain on the curtain, as well as a roach or some weird orange bug on the alarm. Also, the hotel or room smells weird.

4

Gerardo

8 Feb 2025

·

Stayed 1 night

Cockroaches in the bathroom and moldy curtains. The room had a musty smell.

2

Eric

18 Nov 2023

·

Stayed 1 night

Had a power outage water was not working and there were roaches.

6

Heidi

25 May 2025

·

Stayed 2 nights

The breakfast spread was bigger than expected. They served lemon infused water in the lobby. The room was mostly clean, but there was some trash on the floor and mildew on the pillow case.

4

Felicia

21 Feb 2025

·

Stayed 2 nights

Blood on beds, mold in fridge, water in showerhead didn't work properly, tub would fill with water while attempting to take a shower, place could use many renovations, housekeeping could & should check in with guests during their stay and better upkeep of property.

2

Bre

13 Jun 2025

·

Stayed 2 nights

Property unclean, vagrants and lots of trash around. Dirty ,Stale just horrible

6

Manuel

25 Jun 2024

·

Stayed 2 nights

The hotel areas smell; the alley and the elevator area, specially the second floor where we stayed. The room was clean though and that's why we didn't leave. I saw small roaches and I also blame tenants for being inconsiderate in cleaning after leaving. Heard a tenant complaining about seing a roach while carrying food and dropping crumbs, just careless. The lady at front desk was very polite and helpful. Breakfast was good too. The exercise room is great and everything worked.

2

jasmine

2 Jun 2025

·

Stayed 4 nights

The room I was given was not clean, the hair dryer had not been wiped, the sink and tub was clogged and don’t get me started with finding roaches! Will never stay here again!

2

Clyde

17 Jun 2024

·

Stayed 2 nights

The smell of the room was horrible. It smelt like wet dog. Hallways were nasty as well.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and smaller than expected for some; beds are often comfortable, but guests report A/C problems, thin walls or freeway noise, and occasional internet or TV failures.

Related guest reviews

6

Laura

30 Apr 2023

·

Stayed 3 nights

Very dated but clean. Unit was converted from tub to handicapped room in shower. Surface was uneven in shower with an obvious dip which didn’t allow it to drain as tub drain wasn’t relocated. Water ran over that area all over the bathroom floor. Had to get 4 extra bath mat towels to dry up the entire floor. Conversation was very badly done. Needed new mirror. Room lock bar was held on with one screw making it useless. Toilet paper fixture was double but one side was missing. We only had a half roll with no extras when we arrived. Sheets had cigarette burns. Breakfast was good and always had plenty of food. Hotel and were clean. A little tricky as it was on one way frontage road to get there but once you went in and out we figured it out. It’s an ok place but we wouldn’t be returning to this property.

4

Erika

6 Jul 2024

·

Stayed 1 night

A bit of a sketchy location. Also, very very dated property. Very close to the freeway which allows for a very rough nights sleep.

2

huy

6 Mar 2025

·

Stayed 3 nights

We stayed for 3 nights, prior to checking in the front desk associate said they were working on the hot water and would be available tomorrow. All lies, we stayed 3 nights and had no hot water. The internet went down for 2 nights as well. Traveled over 400 miles, they could have called in advance to let us know the conditions of the hotel so we could have made other reservations.

4

Dixon

21 Apr 2025

·

Stayed 3 nights

A/C wasn’t working

8

Kiara

11 Oct 2023

·

Stayed 4 nights

Safe and clean but the walls are THIN

6

Joseph

16 Jan 2023

·

Stayed 19,372 nights

Attended an autograph show that was at the galleria. My hotel was less than 3 miles away with easy on easy off access. That was a plus. The cost of my stay was a plus. The door to my room looked like it had been broken into before and repaired. Door had about a half inch gap after it was closed that you could clearly see into the hallway. Property is non smoking but my hall (3rd floor) always smelled like smoke and my neighbors across the hall smelt like Cheech n Chong stayed the weekend. Elevator and lobby had a strong poo and sewage smell. Other than that the room seemed fairly clean.

6

Charles

13 Jul 2024

·

Stayed 2 nights

Room key failed multiple times. Bath tub spout leaking. Electrical circuit for microwave was faulty. Television digital cable non-functional. AC and refrigerator was excellent.

8

roel

24 Jun 2024

·

Stayed 1 night

the air con did not work

6

Timothy

4 Nov 2024

·

Stayed 1 night

The rooms were smaller than what appeared on the photos. The double beds are full size and not your standard queen size. The sink water pressure was very low. We also had a couple of baby roaches appear in the bathroom. The room only came with one set of towels (1 bath, 1 hand and 1 washcloth). It was 4 of us so i had to request more from the front desk. The entry door was uneven with a significant gap causing light from the hallway to easily come through. I guess for the price, you can't expect the Ritz Carlton.

10

Macario

20 Apr 2024

·

Stayed 1 night

Comfy bed

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Service

Service is mixed: many praise friendly, accommodating staff and quick check-in, while others report rude or absent front desk, slow responses, poor communication about outages, and limited overnight staffing.

Related guest reviews

10

GERMAN

11 Nov 2025

·

Stayed 1 night

Good Stay, Good Location.Great Customer Service. Awesome Breakfast by Monica Excellent Management by Nicole. A++

2

Tierra

14 Jul 2024

·

Stayed 1 night

I arrived to check-in at 8:30 pm on 7/13. There was no one behind the desk and another guest was also waiting. 10 minutes later, who turns out to be the desk employee, walks passed us coming from behind and very slowly. Zero sense of urgency. She gets behind the desk and says "yes".The guest in front of me has issue with key, she didn't acknowledge him but fixed his key I assume. With my check-in. She greeted me with "drivers license!". Then said a group of numbers. This woman obviously does not need to be in hospitality. Came down the lobby 10 minutes later and overheard her speaking basly about the guests to another guest in the lobby. The desk attendant who checked me out the next morning was ver pleasant and kind as you would expect. Also the blankets had stains.

4

ERICA

6 Apr 2025

·

Stayed 1 night

The man that checked me in was nice. He informed me that there was not hot water and offered free cancelation. Since I arrived at 11pm I was not going to try and find another hotel to stay at. When I woke up the next morning there wasn't any water at all. When I went to the desk the employee informed me that they cut the water off because they were working to fix it. So I wasn't able to take a shower at all. They don't offer a discount or no sorry for the inconvenience. Just nothing so I just paid to sleep there and couldn't even take a shower. I just wish they would have informed me when I checked in so all the customers could be aware.

8

Shelley Michael

18 Mar 2024

·

Stayed 5 nights

Most of the staff were very helpful and the beds were super comfy. Air conditioner kept room comfortable. It is older so the carpets and such are well used. Laundry room had been decommissioned so that was a disappointment as that was the amenity that swayed my booking. If you are looking for a comfortable sleep and a decent breakfast, this is a good choice. Bonus....lobby always had iced water ready for you to fill your water bottles.

2

Nancy

26 May 2024

·

Stayed 1 night

The staff was really rude.

10

Diana

24 Apr 2023

·

Stayed 1 night

The staff was really kind and helpful. I had called ahead for early check in and when I arrived the employee recognized that it was me she had spoke to earlier and assured me she saved me a room.

10

Atina

25 Aug 2024

·

Stayed 3 nights

Great Customer Service

2

Vickie

31 May 2025

·

Stayed 1 night

Check in too too long. There was only one receptionist and he was held up by a customer who had credit card issues. Once in room there was a leak in bathroom, went to talk to the receptionist and he tells me he's the only one here no maintenance nothing said he'll have someone look at it never did and gave me a shower bath rug, then me baby girl says there's a cricket on the wall and little roaches in bathroom. no its a ROACH the phone doesn't work so I'm going back down to the front desk. The young man was clueless again. He's saying we dont have anymore rooms available they're all full. If i was able to pack my things back to my car and get my refund I would of done so. I had just come from a funeral and had a wedding on the next day, i was totally exhausted I asked him about no smoking 🚭 room all rooms are no smoking but this building smells like nothing but weed smoking renters. This is not nor will i ever stay. Very disappointed.

10

Laura

16 Jul 2025

·

Stayed 1 night

The staff is very friendly

4

Yuko

16 Mar 2023

·

Stayed 1 night

The room was not ready and they ask me wait another 20 minutes. There are 2 more guests like me and waiting in the small lobby. The front desks were chatting in the back and didn’t serve customers.

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AI-generated summary based on recent guest reviews

Location

Convenient to the freeway, malls, restaurants and transit, but several guests felt unsafe due to a nearby homeless encampment and reports of vehicle break-ins.

Related guest reviews

8

Eric

16 Feb 2024

·

Stayed 1 night

Location

8

Clara

22 Nov 2023

·

Stayed 1 night

Staff was friendly but the homeless camp close to the entrance made it feel slightly unsafe

8

Laura

25 Jun 2025

·

Stayed 2 nights

It's close to my job

6

Samantha

13 Jun 2024

·

Stayed 1 night

The location was nice. I'm a huge fan of Indian, African, Pakistani, and just middle eastern food and there are probably 30 restaurants in less than 3 miles surrounding the hotel so that was awesome. The receptionist was nice but I could tell she was not in the mood, nothing bad though, probably just tired and ready to get home. The hotel itself was pretty clean but it was definitely in need of repairs, drywall issues, paint peeling, seals around the windows, and a terribly dilapidated elevators (seriously needs fixing). The only major complaint I have is that a cockroach was literally on our bed. We scoured the room and didn't find another one but still, there should be no roaches. Also the vending machine on our floor was out of order and that stunk but I don't know about other floors.

2

Paula

21 Nov 2025

·

Stayed 1 night

My vehicle and two other vehicles got broken into 15 minutes after checking in. This area is not a good area to book a stay. Police was called and they never responded. I had to drive with a broken window to the police station to make a report. It's been 2 days since the incident and the hotel still hasn't issued a refund.

8

Byron

7 May 2024

·

Stayed 2 nights

Good location!

8

Mark

21 Jul 2024

·

Stayed 3 nights

Property and staff were very good. Homeless encampment across the road made for less-than safe feeling when in parking lot.

2

Tim

9 Jan 2024

·

Stayed 2 nights

Dangerous area that is run down. Be careful

4

An

7 Apr 2024

·

Stayed 2 nights

Feeling unsafe for being behind an abandoned gas station where lot of homeless individuals gather

10

German

9 Aug 2025

·

Stayed 4 nights

Good Breakfast, Friendly Front desk Agent, Close to Mall, Bus Station, Restaurant HIGHLY Recommend. A++

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as hot, tasty and with decent variety, though a few note missing items or basic selections.

Related guest reviews

10

GERMAN

11 Nov 2025

·

Stayed 1 night

Good Stay, Good Location.Great Customer Service. Awesome Breakfast by Monica Excellent Management by Nicole. A++

10

Nora

30 Jun 2025

·

Stayed 2 nights

We enjoyed our stay at Comfort Inn. The room was nice and the breakfast was EXCELLENT!

8

Keith A

2 Aug 2023

·

Stayed 9 nights

Although they first gave us a room that had mold on the ceiling, they changed us to a much better room the next morning. The beds were very comfortable and the housekeeping quite good. The breakfast was varied and ample, though at the end of the stay there were problems with many items being unstocked. Overall a very nice ten day stay.

10

annis

8 Mar 2025

·

Stayed 5 nights

Good breakfast

6

Michelle

1 Apr 2024

·

Stayed 2 nights

Found four cockroaches in our room. Breakfast was great but they didn’t have juice, just water and coffee.

8

Shelley Michael

18 Mar 2024

·

Stayed 5 nights

Most of the staff were very helpful and the beds were super comfy. Air conditioner kept room comfortable. It is older so the carpets and such are well used. Laundry room had been decommissioned so that was a disappointment as that was the amenity that swayed my booking. If you are looking for a comfortable sleep and a decent breakfast, this is a good choice. Bonus....lobby always had iced water ready for you to fill your water bottles.

4

Delakia

13 Dec 2024

·

Stayed 2 nights

The room was dirty carpet needs a good shampoo tub head needs to be replaced The best part about this place was the breakfast

6

Heidi

25 May 2025

·

Stayed 2 nights

The breakfast spread was bigger than expected. They served lemon infused water in the lobby. The room was mostly clean, but there was some trash on the floor and mildew on the pillow case.

2

Zonia

21 Feb 2024

·

Stayed 2 nights

I’m didn’t like anything. Trash everywhere, broken ice maker, broken vending machine. Continental breakfast was milk, toast and cereal. Dirty shower tiles, dirty walls and floors. Light not working in room and very dark to read. I will never go to a Comfort Inn again.

10

Todd

6 Jul 2025

·

Stayed 4 nights

Breakfast was excellent

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$60
February	US$58
March	US$74
April	US$60
May	US$57
June	US$71
July	US$63
August	US$64
September	US$60
October	US$64
November	US$65
December	US$57

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $53	15 $53	16 $52	17 $53	18 $62	19 $61
20 $53	21 $53	22 $54	23 $55	24 $54	25 $59	26 $61
27 $54	28 $55	29 $57	30 $57

Su	Mo	Tu	We	Th	Fr	Sa
				1 $57	2 $64	3 $74
4 $58	5 $58	6 $58	7 $59	8 $59	9 $81	10 $85
11 $58	12 $58	13 $58	14 $58	15 $58	16 $62	17 $68
18 $56	19 $58	20 $58	21 $59	22 $58	23 $71	24 $70
25 $56	26 $58	27 $58	28 $58	29 $57	30 $70	31 $73

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

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FAQs about Comfort Inn Southwest Fwy at Westpark

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