Name: Quality Inn & Suites West Chase
Address: 2930 W. Sam Houston Pkwy South, Westchase, Houston, Texas, United States of America, Houston, Texas, United States of America
Rating: 6.13

Guest reviews

6.1

Pleasant

Based on 1,001 verified reviews

Who stays here?

Business

36%

Couple

19%

Family

21%

Group

7%

Solo

15%

What guests think

AI-generated summary based on recent guest reviews

At Quality Inn & Suites West Chase, many reviews report serious cleanliness and maintenance problems—including recurring roaches, musty odors, stained linens, and an often inoperable elevator—while some guests note polite staff, decent value, or an occasional clean, comfortable room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

raisa

22 Feb 2026

·

Stayed 2 nights

No hot water had roaches nice sizes room and internet doesn't work was there for business and small vacation

4

Jesus

11 Feb 2026

·

Stayed 1 night

Clening

2

Ladaricka

5 Jan 2026

·

Stayed 4 nights

i paid for 5 nights and only stayed 3 and they didn’t refund me my money!! They also have roaches and their keys don’t work to the rooms we switched rooms 3 different times!!

2

Denise

1 Dec 2025

·

Stayed 5 nights

I was told one thing over the phone and treated horrible in person, the owner, manager was very rude to me. And another thing to point out, nobody was in their, no one was staying their.

4

Allen

21 Nov 2025

·

Stayed 3 nights

The rooms are terrible

2930 W. Sam Houston Pkwy South, Westchase, Houston, Texas, United States of America

Location

A stay at Quality Inn & Suites West Chase places you in the heart of Houston, a short 3-minute walk from Westheimer Road and within 5 minutes by car from CityCentre. This hotel is 11.3 mi (18.2 km) from Rice University and 12.8 mi (20.6 km) from MD Anderson Cancer Center.

Westheimer Road(0.2 Miles)

Philips 66(0.3 Miles)

Harwin Drive Shopping District(1.5 Miles)

Halliburton Headquarters(2 Miles)

West Houston Medical Center(2.7 Miles)

Lakeside Country Club(3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 07:00

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Yes, breakfast is available and is described as delicious, though specific details about the type and cost are not provided.

Check-in is from 3:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located in the heart of Houston, just a short 3-minute walk from Westheimer Road and within 5 minutes by car from CityCentre. It is approximately 11.3 miles from Rice University and 12.8 miles from MD Anderson Cancer Center.

Up to 2 children aged 17 years and younger can stay free when occupying the parent's or guardian's room, using existing bedding.

Cribs (infant beds) are available for a fee of USD 10.00 per stay. Advance request or confirmation may be required.

Quality Inn & Suites West Chase

Amenities

Property description

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