Is parking available at the property?

Yes, free self-parking is available on-site.

Is breakfast offered at the hotel?

Yes, breakfast is available and is described as delicious, though specific details about the type and cost are not provided.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Houston, just a short 3-minute walk from Westheimer Road and within 5 minutes by car from CityCentre. It is approximately 11.3 miles from Rice University and 12.8 miles from MD Anderson Cancer Center.

What are the policies for guests staying with children?

Up to 2 children aged 17 years and younger can stay free when occupying the parent's or guardian's room, using existing bedding.

Are extra beds or cribs available at the hotel?

Cribs (infant beds) are available for a fee of USD 10.00 per stay. Advance request or confirmation may be required.

Quality Inn & Suites West Chase in Houston, USA

Average nightly price at Quality Inn & Suites West Chase by month, last 12 months (USD)
Month	Average price
January	US$59
February	US$60
March	US$66
April	US$72
May	US$82
June	US$75
July	US$79
August	US$79
September	US$56
October	US$58
November	US$53
December	US$53

What guests think

At Quality Inn & Suites West Chase, many reviews report serious cleanliness and maintenance problems—including recurring roaches, musty odors, stained linens, and an often inoperable elevator—while some guests note polite staff, decent value, or an occasional clean, comfortable room.

Service feedback is frequently negative, citing rude or unresponsive front desk behavior, reservation difficulties, and slow problem resolution, though a few mention helpful check-in and refunds. Facilities and in-room amenities draw complaints about broken TVs, microwaves, air conditioning, and intermittent hot water. Breakfast is often described as minimal or unavailable, and some guests felt the surrounding area was unsafe or noisy despite convenient road access. Expect a budget stay with significant trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator was repeatedly reported out of service, forcing guests to use stairs; common areas and building maintenance drew criticism. Some property equipment across the hotel was in disrepair.

Related guest reviews

4

Alma

8 Aug 2023

·

Stayed 1 night

I was placed in the 3rd floor. The elevator was broken.The room also had broken equipment: the TV had no signal, cable. The toilet seat in the bathroom was broken from one hinge. The couch was dirty. Room 324.

2

Kellon

21 Aug 2024

·

Stayed 1 night

Elevator was broke and giving rooms on 4th floor get in room tv doesnt work microwave broke lamp not working. The guy switched me to 4 different rooms til a tv worked

4

Ekure

4 Jan 2024

·

Stayed 2 nights

Elevator not working for the 2 days I was there! No breakfast but it was advertised online that they served breakfast! Dirty room. Water fountain not working! It was Dirty looking even though it was not working. Dirty moldy looking buggy for carrying luggage. Dirty bathroom. Dirty microwave, dusty room.

4

HUY

15 Feb 2025

·

Stayed 1 night

Receptionist man is rough, talk with clients so grumpy, face always as don't need customers. check-in processing time so steady. No elevator. No excuse for that. Just say "Elevator is out of order"

2

Paulette

18 Feb 2025

·

Stayed 2 nights

No elevator, was told it’s been out for over 2 yrs. That’s unacceptable. Had to climbed stairs with luggage. When asked for a first floor was told they only have 1but windows was boarded up because someone tried to break in. Breakfast was a joke.. Ask to speak with manager was told they are not in country. If I could give 0 stars I would. Front desk clerk say I couldn’t get my money back.Really believe I should get my money back.

2

Chad

24 Mar 2025

·

Stayed 3 nights

They had roaches and the elevator didn’t work ! The microwave didn’t work! And they ran out of towels smh just horrible and also the room key kept messing up

2

Saba

13 Dec 2023

·

Stayed 1 night

Elevator didn't work, TV doesn't work,hair dryer doesn't work, microwave doesn't work. Front desk doesn't answer the phone and doesn't provide breakfast at all. Absolutely incorrect representation of the hotel.very unprofessional.

2

Knijele

23 Aug 2024

·

Stayed 3 nights

First off the front desk clerk was rude and very aggressive! Toilet was broken also the elevator was broken! My room door wouldn’t close completely if it did I would be locked in the room! They didn’t want to refund me nor did they!

4

Fatiha

18 Jul 2025

·

Stayed 1 night

Building smell smok every where and the available room was in 3rd floor plus elevator was out of service and because i have asthma it was very hard for me to use stairs , while im checking in the receptionist told us if you left any spots in the towels we gonna charge you fees for rhat even if makeup which was weird to here this is was first time in my life i here that

4

Natalie

18 Mar 2024

·

Stayed 1 night

Did not like the fact that the elevator was not working. No discount for that. The first room I was placed into the air conditioner was not working so I had to change rooms. The overall look of the hotel and rooms was old and needs an upgrade or refurbishing. Lamps were dusty and not clean. Carpet looked old/worn. Furniture was chipped or damaged. Also, when using the stairways, it smelled like marajuana. I informed the manager but unsure if he did anything about it.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews cite serious cleanliness issues, especially roaches throughout rooms and bathrooms, musty or smoky odors, and stained linens and carpets. A few mention pests in public areas or mildew smells in the lobby.

Related guest reviews

2

Huy

28 Jul 2025

·

Stayed 2 nights

Not clean, alot of bug everywhere, the smell all hotel is very bad. But the front desk is helpful.

2

dorothy

14 Apr 2023

·

Stayed 1 night

The property is dirt, hotel smells horrible and I had roaches coming out my sink.

2

Vanessa

18 Nov 2025

·

Stayed 2 nights

The hotel had a bad sewage smell. the sheets were stained and there wasn't any hot water (I was told the whole hotel didn't have it) The night front desk attendant was very rude and unconcern.

2

Kristen

4 Aug 2025

·

Stayed 2 nights

I was greeted with roaches, stains on the towels, and a damp smell. Luckily, the staff was able to change my room and it was better than the first one but not a place where I would stay again.

2

Mason

14 May 2025

·

Stayed 1 night

Very dirty. The lobby smelled like mildew

2

Melvin

5 Jul 2023

·

Stayed 1 night

Roaches

2

Lisa

26 Nov 2024

·

Stayed 2 nights

I experienced roaches, mildew, spots and stains on blankets and linen, water stains on ceiling, refrigerator not clean

2

Mahubah

8 May 2023

·

Stayed 1 night

I am sorry to say, but I walked into the room, went to the bathroom, saw two roaches within 2 mins, andl left. This is not a clean hotel and I don't recommend it. I was so worried I would take one home, I left my luggage and bag in my car when I got home and went through each personal item!! I booked on hotels.com and they said they couldn't refund the night. The hotel receptionist said her manager would refund me and they didn't.

2

Bini

16 Mar 2025

·

Stayed 2 nights

I would not recommend this hotel to anyone visiting Houston. Front desk was not very friendly and was extremely slow and difficult to get ahold of. Upon arrival and turning on the heater we noticed there was leftover food in the vents from the previous tenants and room began to smell like French fries. The toilet bowl was dirty, shower was yellow, and we found multiple roaches in the room. There were also small flying bugs similar to the size of gnats we kept having to swat. Hotel policy was that stained towels would come out of our pockets yet we received thinning towels with holes and didn’t seem very clean. I was scared to step anywhere without shoes. Definitely was a waste of money and didn’t want to return to my room during my trip

2

Xavier

5 Nov 2025

·

Stayed 1 night

Rooms were dirty Dirty bed sheets and bed bugs

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Rooms

Rooms are dated with worn furniture and multiple broken amenities, including TVs, microwaves, lighting, and HVAC; some guests also lacked reliable hot water or experienced spotty Wi-Fi. A few noted comfortable beds, but noise was an issue for some.

Related guest reviews

2

Jennifer

14 Jul 2024

·

Stayed 2 nights

The manager Paula was awful. Stole our $50 cash deposit and kicked me and my husband out. I have a small service animal and they kicked us out due to a small dog, ada registered. The room had no hot water, no working tv, leaky air condition, roaches, and burn holes in the bedding even though it’s non smoking.

4

Alma

8 Aug 2023

·

Stayed 1 night

I was placed in the 3rd floor. The elevator was broken.The room also had broken equipment: the TV had no signal, cable. The toilet seat in the bathroom was broken from one hinge. The couch was dirty. Room 324.

2

Kellon

21 Aug 2024

·

Stayed 1 night

Elevator was broke and giving rooms on 4th floor get in room tv doesnt work microwave broke lamp not working. The guy switched me to 4 different rooms til a tv worked

2

Swaneka

3 Nov 2024

·

Stayed 2 nights

1st room, had ceiling was water damaged reminded me of my condo, but this was over the bed. Second to Fifth rooms had roaches in them. Sixth room had water damage but not over bed. I was tired, hungry and wanted to rest so I stayed. Second day I was having issues with internet I called the front desk no answer. I finally went downstairs the lady there was rude with horrible customer service. When I asked about the phone she was like it didn’t ring. I called right there the phone didn’t ring, the ringer was turned all the way down. I called the number about the customer internet service and I got service but it went back down. I just went to sleep. I expected better customer service and better accommodations. I was disappointed. I basically just slept due to the tv service was down most of the day as well. One good thing the bed was comfortable.

2

Hach

2 Feb 2025

·

Stayed 4 nights

Dirty bad smell and take a 20 minutes to get the hot water

2

Chad

24 Mar 2025

·

Stayed 3 nights

They had roaches and the elevator didn’t work ! The microwave didn’t work! And they ran out of towels smh just horrible and also the room key kept messing up

2

Dylan

26 Feb 2024

·

Stayed 1 night

Elevator did not work, when I entered my room , the tv was static and didn’t cut on at all the whole night , I called and the front desk told me that something was going with WiFi …. Then I went to the bathroom and tried flushing toilet and there was no water running in toilet ….i called front desk again and asked to be moved to another room . She claimed there was no other rooms available….horrible horrible experience

2

Bini

16 Mar 2025

·

Stayed 2 nights

I would not recommend this hotel to anyone visiting Houston. Front desk was not very friendly and was extremely slow and difficult to get ahold of. Upon arrival and turning on the heater we noticed there was leftover food in the vents from the previous tenants and room began to smell like French fries. The toilet bowl was dirty, shower was yellow, and we found multiple roaches in the room. There were also small flying bugs similar to the size of gnats we kept having to swat. Hotel policy was that stained towels would come out of our pockets yet we received thinning towels with holes and didn’t seem very clean. I was scared to step anywhere without shoes. Definitely was a waste of money and didn’t want to return to my room during my trip

4

Natalie

18 Mar 2024

·

Stayed 1 night

Did not like the fact that the elevator was not working. No discount for that. The first room I was placed into the air conditioner was not working so I had to change rooms. The overall look of the hotel and rooms was old and needs an upgrade or refurbishing. Lamps were dusty and not clean. Carpet looked old/worn. Furniture was chipped or damaged. Also, when using the stairways, it smelled like marajuana. I informed the manager but unsure if he did anything about it.

4

Nisar

1 Jun 2024

·

Stayed 1 night

I liked the staff and service. I got to the hotel very late at night and it was quick and easy to check in. Property was not well maintained though. Sink had water standing when used and tap was rusty and old. No hot water in the morning for shower. Wasn’t fixed for until I checked out. I am glad I was there for only one night.

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Service

Service feedback is largely negative: reports of rude or unresponsive front desk staff, reservation or check-in problems, and difficulty obtaining refunds or assistance. A few guests found staff polite and helpful.

Related guest reviews

10

Carlotta

5 Aug 2024

·

Stayed 2 nights

Great customer service

6

Kala

21 Jun 2025

·

Stayed 1 night

The gentleman at the front desk was very polite and helpful. He apologized and agreed to refund me for my purchase. I booked a room elsewhere and it wasn’t available until the next day so i called the closest place with availability. However upon turning the light on, about 3 ROACHES jumped off the bed and ran under the bed. As I gathered my thoughts from already being extremely exhausted I decided to pee b4 I head to the front desk. And this next grandpa roach ran straight towards me! I almost didn’t make it out alive… Im traumatized meanwhile ;itchy scratchy describes My nerves. Paranoid thinking about if I would have taken my contacts off and laid down. Go ahead and add them to Baymont and Red Roof. It would behoove then ro Tear that infestation down and start over! Comfort suites refunded me immediately however EXPEDIA IS STILL DECIDING IF I SHOULD BE ENTITLED TO THE REFUND. The agent told me it was doubtful I would be granted a refund but would follow up in 72 hrs. This isnt an unreasonable courtesy . Are we really negotiating a common courtesy for filthy sleepying conditions)? It should be a standard. Roaches are never ok at any establishment!

2

Eunita

25 May 2025

·

Stayed 1 night

I wish I could give zero stars but I know a least one is required to post a review. I experienced one of most horrible experiences checking in today. Actually, although I had a reservation and had till 12 midnight to check-in, upon arrival, I'm being told by the night clerk that my reservation was canceled several hours before arrival with no explanation other than "You can be mad at me or curse me out, but it's nothing I can do" What type of response is that? I had been awake 24hrs straight and really needed this room to rest up! I've stayed in dive hotels before, but the service I recieved on My 24, 2025, is by far the worst!

2

Vanessa

18 Nov 2025

·

Stayed 2 nights

The hotel had a bad sewage smell. the sheets were stained and there wasn't any hot water (I was told the whole hotel didn't have it) The night front desk attendant was very rude and unconcern.

2

Anthony

17 Nov 2025

·

Stayed 1 night

My reservation was hard to find then denied so another type of room was given not the one I reserved. It was too late to look around for another hotel.

2

Nehemiah

9 Oct 2023

·

Stayed 2 nights

It was terrible,first off I went in and it smelled very bad like must and smoke,the floors were sticky and towels were gross,most lamps didn’t work and the front desk people would disappear for 3+ hours at a time,no kidding every day,me and my girlfriend were locked out our room and had to wait 3 hours just to get our card reactivated,crackheads everywhere as well by the way

2

mary jo

14 Nov 2024

·

Stayed 2 nights

The staff was horrible. I booed this room over a month ago. The attendant said my name Spanish name MARIA did not coincide with my credit card MARY. The last name is the same. All my cards are under Mary. The signature on my drivers license is Mary. Then my husband asked to charge it on his credit card and the ignorant attendant said no because he had not booked a reservation. WE crossed the street and with no RESERVATION stayed at the RED ROOF INN.

2

Knijele

23 Aug 2024

·

Stayed 3 nights

First off the front desk clerk was rude and very aggressive! Toilet was broken also the elevator was broken! My room door wouldn’t close completely if it did I would be locked in the room! They didn’t want to refund me nor did they!

2

David

2 Apr 2023

·

Stayed 1 night

Front desk sent me to three different rooms when I checked in the first room had a really bad smell to it and was unacceptable..they sent me to another room and it was already occupied...finally settle on the third room, however the tv remote did not work and the front desk said there was nothing they could do about it and there was no other rooms available. When calling front desk from the room no one answered...When went to morning breakfast at 8am it was not open....The hotel was very noisy at night ....I will not stay at this hotel again and give it no stars

4

James

5 Mar 2025

·

Stayed 1 night

The staff wasn't friendly

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Location

Convenient to the Westchase area and major roads, but multiple guests felt the surroundings were unsafe, with homeless activity, loitering, and late-night noise from a nearby bar or highway. Walkable options are limited.

Related guest reviews

6

Steven

1 Sept 2025

·

Stayed 1 night

the staff did they jon the facility just had bugs and theres alot of homelesd in the area make u think to get out rhe hotel ag night

2

Sara

22 Oct 2023

·

Stayed 2 nights

They clearly didn't clean my room before my stay, the bed was made but there was a bunch of hair on the other side of the pillow when I flipping it over. The towels were dirty and there were tiny bugs everywhere in the bathroom. The floor was filthy both in my room and in the hallway. The smoke alarm had been ripped out of the ceiling and there was just exposed wiring. There isn't anything to do in walking distance except go to ihop. Do not stay here.

2

Julius

3 Mar 2023

·

Stayed 1 night

Listen closely do not waste your money here terrible hotel the hotel is next to a bar that doesn’t close until after 3 a.m so loud music and the highway will keep you up there are prostitutes walking the parking lot half naked don’t bring children the hotel smells bad and I don’t mean my room only as you walk in instantly you smell the place I couldn’t wait till the app asked me about my stay once again do not waste your money find another hotel Expedia should not allow them to be on there booking app

2

Jorge

20 Aug 2023

·

Stayed 1 night

Awful place to stay! Place is outdated and the smell of humidity was very strong. Bathroom had mold on the ceiling and towels were old and rough. Carpets were very dirty and the couch on my room had rips everywhere. Elevator was slow and felt unsafe. There was no breakfast available and the are look unsafe.

2

Swaneka

3 Nov 2024

·

Stayed 2 nights

1st room, had ceiling was water damaged reminded me of my condo, but this was over the bed. Second to Fifth rooms had roaches in them. Sixth room had water damage but not over bed. I was tired, hungry and wanted to rest so I stayed. Second day I was having issues with internet I called the front desk no answer. I finally went downstairs the lady there was rude with horrible customer service. When I asked about the phone she was like it didn’t ring. I called right there the phone didn’t ring, the ringer was turned all the way down. I called the number about the customer internet service and I got service but it went back down. I just went to sleep. I expected better customer service and better accommodations. I was disappointed. I basically just slept due to the tv service was down most of the day as well. One good thing the bed was comfortable.

6

Isaac

6 Nov 2023

·

Stayed 1 night

Basic Motel. Basic services, somewhat functional and at affordable rates. Good location and access to freeway and busy Westheimer Street and West Chase district offices. They need a $50 deposit upfront unlike other standard Business Hotels in the city. Ok for a brief stay on a budget.

4

camilla

13 Mar 2023

·

Stayed 2 nights

After you walk past the beer bottles and homeless you enter to a 30 minute wait to check in. You have to give $50 to insure you don’t get hair color or makeup on towels. Breakfast was cereal and bread had to get blankets from desk to complete the bedding . Had roach motels on floor. At night had roaches on bathroom floor. Check out was slow. Desk person had to go inspect your room before getting your deposit back. Definitely not staying there again

2

Dotch

9 Aug 2024

·

Stayed 3 nights

Its a no for me didnt feel safe

4

Myra

9 Nov 2023

·

Stayed 1 night

Just didnt like the property its unsafe.

2

Marc Christian

25 Nov 2024

·

Stayed 1 night

Cops are in and out of the place, broken windows, and musky smell. Stay away from this place

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as minimal or unavailable despite advertising, with reports of only cereal and toast or closed service. A few guests enjoyed the breakfast.

Related guest reviews

2

SUK BIN

1 Mar 2024

·

Stayed 1 night

Tv flicker did not work. The breafast they put on was very poor. Worse than cheapy hostels. Should psy 20 dollars a night. Very unsatisfied.

4

Ekure

4 Jan 2024

·

Stayed 2 nights

Elevator not working for the 2 days I was there! No breakfast but it was advertised online that they served breakfast! Dirty room. Water fountain not working! It was Dirty looking even though it was not working. Dirty moldy looking buggy for carrying luggage. Dirty bathroom. Dirty microwave, dusty room.

2

Jorge

20 Aug 2023

·

Stayed 1 night

Awful place to stay! Place is outdated and the smell of humidity was very strong. Bathroom had mold on the ceiling and towels were old and rough. Carpets were very dirty and the couch on my room had rips everywhere. Elevator was slow and felt unsafe. There was no breakfast available and the are look unsafe.

2

Deonjanae

25 Mar 2024

·

Stayed 2 nights

The staff was rude and didn’t care about nothing we was there 2 night room service didn’t even come give us clean towels the elevato Was broke so we had to walk up 4flights of stairs the stairs smelled like frees urine everyday we was there the free break I wouldn’t feed a homeless person from there the cleanliness is a 2/10 I regret paying my money I only stayed because my money was spent it was a very special occasion for me and my partner but I was very upset and not satisfy all

8

Davin

15 Aug 2025

·

Stayed 1 night

The breakfast was great, kept well stocked. The room was very clean and the beds were comfy. Did spot a couple roaches in our room though, but it's the city so it happens

2

Saba

13 Dec 2023

·

Stayed 1 night

Elevator didn't work, TV doesn't work,hair dryer doesn't work, microwave doesn't work. Front desk doesn't answer the phone and doesn't provide breakfast at all. Absolutely incorrect representation of the hotel.very unprofessional.

2

David

2 Apr 2023

·

Stayed 1 night

Front desk sent me to three different rooms when I checked in the first room had a really bad smell to it and was unacceptable..they sent me to another room and it was already occupied...finally settle on the third room, however the tv remote did not work and the front desk said there was nothing they could do about it and there was no other rooms available. When calling front desk from the room no one answered...When went to morning breakfast at 8am it was not open....The hotel was very noisy at night ....I will not stay at this hotel again and give it no stars

4

camilla

13 Mar 2023

·

Stayed 2 nights

After you walk past the beer bottles and homeless you enter to a 30 minute wait to check in. You have to give $50 to insure you don’t get hair color or makeup on towels. Breakfast was cereal and bread had to get blankets from desk to complete the bedding . Had roach motels on floor. At night had roaches on bathroom floor. Check out was slow. Desk person had to go inspect your room before getting your deposit back. Definitely not staying there again

6

Michael R

29 Jan 2024

·

Stayed 2 nights

Was told there was waffles and scrambled eggs potatoes for the breakfast. Very disappointed when I got up and went for breakfast, and there was only two choices of cold cereal and toast.

2

Shekanah

20 Jul 2025

·

Stayed 1 night

The property didn’t have a real breakfast like most hotels. No meat, no eggs. Only bread and cereal The room at roaches in the bathroom. Anytime i come to a hotel I video record going in and towards me leaving. I just wasn’t satisfied but it was short notice

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $70	2	3 $71	4 $72	5 $70	6 $71	7 $73
8 $71	9 $70	10 $71	11 $70	12 $72	13 $70	14 $71
15 $70	16 $71	17 $70	18 $71	19 $70	20 $71	21 $70
22 $71	23 $70	24 $71	25 $70	26 $71	27 $70	28 $71
29 $70	30 $72

Quality Inn & Suites West Chase

Prices for Quality Inn & Suites West Chase

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible

Room, 2 Double Beds (Upgrade)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible

Suite, 1 King Bed with Sofa Bed, Jetted Tub

Guest reviews of Quality Inn & Suites West Chase

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn & Suites West Chase

Considering this hotel for your Houston trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
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25	26	27	28	29	30 $56	31