Name: Wyndham Houston Sugarland
Address: 11160 Southwest Freeway, Alief, Houston, Texas, United States of America, Houston, Texas, United States of America
Rating: 6.33

Guest reviews

6.3

Pleasant

Based on 1,000 verified reviews

Who stays here?

Business

25%

Couple

22%

Family

36%

Group

10%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Reviews of Wyndham Houston Sugarland describe an uneven experience shaped by ongoing renovations, with many guests encountering operational issues and frustration over unmet expectations, while others note moments of helpful service and acceptable rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Jasmine

2 weeks ago

·

Stayed 1 night

The rooms and property were decent. The guy who works nights at the front desk was very disrespectful and rude to me and my family because he was sleeping in the back and we had to wake him up to ask him to replace our room key. The door was flashing red and we left the extra key in the room. He was literally yelling and calling us names we recorded the entire thing on video. I’ve never experienced a more threatening front desk worker. Breakfast consisted of frozen breakfast sandwiches, 2 fruit selection, sunny d kids orange juice, dollar tree oatmeal & chocolate chip cookie’s, yogurt, and some sort of cheap apple cider. There was ample room for parking. The pool was closed for construction. Nearby stores and food places. Everything was okay other than the unpleasant older man who works at night.

2

Ruben

Apr 19, 2026

·

Stayed 1 night

Poor service by staff and I have had better breakfast at a motel 6 or budget inn than I have had at this place. Also the power outages made the stay even worse by having to have a maintenance or desk clerk open the door to the room anytime I stepped out. But for how fancy it looked it was not at all what I expected

2

Ahmed

Apr 18, 2026

·

Stayed 2 nights

The smell at the entrance of the lobby is disgustingly bad and the receptionist is unwelcoming plus the bad smell in the room unbearable as well.second, they lied about breakfast looks amazing in the picture but really its only muffins, yogurt,Cookies and a sandwich. the celling has brown stains and black mold also the carpet is dirty.the table lamps are rusty.the ice makers are not working.i have saw groups cut thier reservation and left.the swimming pools are stained and dirty.i don't why not allow me to post some photos here!!!lastly the shape and the colors of hotel from outside in the pictures are different from reality that is another cheat and disguise!!

10

Micheal

Apr 8, 2026

·

Stayed 3 nights

Good stay

4

Rita

Mar 23, 2026

·

Stayed 1 night

Hotel looks nothing like the photos online. We had 4 people and they only gave us 1 bath towel and said they did not have anymore. We had to keep checking for them and ny husband was lucky enough to sneak one off the house keeping cart. Or restroom was not cleaned properly there was hair on the tub from the previous guest that stayed there.

11160 Southwest Freeway, Alief, Houston, Texas, United States of America

Location

Located in Houston (Alief), Wyndham Houston Sugarland is within a 10-minute drive of Smart Financial Centre at Sugar Land and Westheimer Road. This hotel is 10.9 mi (17.6 km) from NRG Stadium and 15 mi (24.2 km) from MD Anderson Cancer Center.

Westwood Golf Club(2.3 miles)

Stafford Centre(2.8 miles)

Memorial Hermann Southwest Hospital(4.2 miles)

Houston Baptist University(4.5 miles)

Halliburton Headquarters(4.7 miles)

Arena Theater(5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 01:30

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

A complimentary breakfast is included on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Check-in is from 3:00 PM and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for details is recommended.

The hotel is situated in Houston's Alief neighborhood, within a 15-minute drive of Westheimer Road and CityCentre. It is approximately 10.9 miles from NRG Stadium and 15 miles from MD Anderson Cancer Center.

Yes, there is an outdoor swimming pool available. Pool access is available from 10:00 AM to 10:00 PM. Please note that one of the swimming pools will be unavailable from March 29, 2022, to March 31, 2026, due to renovations.

Children are welcome at the property. The minimum age for children to stay for free is not specified, so it is advisable to check with the property for specific age policies.

The property does not specify the availability of extra beds or cribs. It is recommended to contact the property directly to inquire about these options and any associated costs.

Wyndham Houston Sugarland

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Wyndham Houston Sugarland.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Pleasant

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs

Have a question?

Similar properties

Wyndham Houston Sugarland