Extended Stay America Suites - Houston - Galleria - Uptown

The room was not clean, the ceiling in the room was falling apart, the floor was torn up, the elevator was broken for the entire time, there was dog poop in the stairwell, and staff was never available. The worst experience that I've had at a hotel.

I was very disappionted in this property. They do not even have bathrooms in the lobby area or an ice-maker. It was so dirty and dusty. Never will I go to another Extended Stay Facility.

Never stay at this property. We had 2 rooms here and the both had holes in the wall ! Microwaves did not work. The wash room they state they have did not work. They allow dogs there and the animals urine and poop is all through out the hotel. I requested to speak to management in regards to my room and the standards of it and they would not help me !!! I am still waiting to speak to guest relations because we ended up staying somewhere else because of the nasty filthy location.

Hotel was extremely dirty and under construction . Room not clean on arrival . Strong mildew smell

Hotel name is different than actual hotel. Extended Stay, overbooked, didn't have 2 queen beds. No coffee available, elevator sketchy.

The building was getting worked on, but it was still clean. The workers were very nice. I loved the bed it was comfortable, but you can tell it is a little dated. We had no problems checking in or checking out. There was plenty parking. The kitchen area was a nice size with a full size Fridge in it.

This is the worst place I have ever stayed at. Horrible, nasty, smelly facilities. The staff was as rude as possible including the manager. We had to wait an hour and half before we could go into the room, because the room was not ready. One of the two elevators did not go to the 3rd floor where our room was, so we had to get off on the 2nd floor and get on the other elevator to take us to our floor. Apparently the staff uses the area near the elevators as areas to leave trash. At the end we did not cancel our reservation because apparently all of the hotels near by where booked and it was only for one night. I would never recommend this hotel to anyone not even my worst enemy.

This property is a perfect example of "you get what you pay for", $64 a night. The good: The staff was very friendly, the exterior of the building looked well kept. Parking was easy and free! The Bad: The grounds were littered with used paper produces, bottles and general trash. Property is listed as "Smoke Free" facility. It is not, interior hallways on 1st and 3rd floors reeked of weed (Marijuana) both days we were there. In the room. No hair dryers, no comforters on the beds, carpet stains, broken lock, non functioning electoral outlets. Refrigerator and microwave worked fine. Didn't use the stove top.

Diamond and Robert r the bestest staffs, they r the sweetest n most understanding! Who reports to work on a Friday on a holiday week earlier than usual to listen to my needs. It’s Robert n diamond! Really appreciate their service n gg the extra mile making a difference in our stay. Lots of love to them both! Rooms r currently gg through major renovation, stay tune for better stay experience.

Clean, quiet, easy to get around. Needs bigger parking lot

This place was disgusting and terrifying. Nothing had been updated in 20 years. Does not look like the pictures at all.

I didnt read the reviews before so shame on me. I just nade an assumption that it would be good because if the nice hotels that surrond it to include the Galleria. Check was great. The room, however, not so great. Walking in you were immediately slapped in the face with the smell of old urine and mold. I went to the front desk clerk and she moved us to another room. The next room smelled like bleach upon entering. I was super tired and settled. The shower walls were filthy. There were dead bugs on the floor. Never ever again will i choose it.

Breakfast was late and mostly non-existent; several mornings it was just hot water. Bugs/roaches - lot of them. Different sizes and all over the unit (floor, desk, closet, bathroom). Leaking bathroom. Absolutely no care expressed by staff in helping or addressing issues.

Unsafe dirty

My door card never worked. I had to get the front desk clerk to let me in my room everytime. I woke up to roaches climbing on my face and all over the bed. I went into the bathroom and there were more roaches covering the shower

The hotel hallway smelled like weed. The door lock did not work. There was roaches. The staff was not helpful.

There are quite a few problems(starting from unprofessional staff, unclean hotel & rooms, weed smell through out the hotel & walk ways, spoiled mattress, rochers in bath room. I had to vacate the room early as none of the concerns addressed. I have been told it’s old building all the rooms in the hotel are same.

The condition of the room was awful. The door hinges were completely rusted in the bathroom, the tub was dirty, and everything was is disrepair. There were zero amenities. No cups, hairdryer, anything in the kitchen. It costs $1 per call for local calls. The hallway smells awful and I’m pretty sure there was mold in our room. No use calling the front desk because you are put on hold for 10 minutes then told they can’t help you.

Good area but the hotel wasn’t that clean

The building has roaches

It was a room with a kitchenette , microwave and fridge . First off the main light for the room did not work had to turn all 4 lamps on for the room to have light. Microwave did not work, stove did not reach a heating point stayed lukewarm , took 2 hours to make a simple meal . Tried talking to front desk personnel but no one was available to fix my concerns . Needed utensils as well but was handed 2 butter knives and one teaspoon after waiting 15 minutes for the front desk clerk to find such sorry items. Stains in side the room, one particular stain on bathroom door looked like a full handprint smeared the wall of poop. Carpet was disgusting , SHOWER DID NOT WORK NO PRESSURE IN SHOWER . Demanded to speak with owner to no avail. Had to stay in dirty room and expected to pay full price when conditions were unsanitary

The facility smells to smoke. The smell is really deep. Carpets are dirty. The breakfast included... it is just a coffee. However, the bed and pillow were good. I had a good night sleep.

I did not get my 2 queen beds that I booked. The front desk lady told me that hotels.com double booked them. So we ended up having to take a king suite room. My 16 year old son that is 6'2 had to sleep on the little couch. The pull out bed was terrible. He ended up sleeping on the floor. That was the terrible experience at this location.

Everything was old and outdated from the furniture, to the flooring, to the appliances, to the bathroom. The walls felt thin. There is no real breakfast, it is just a granola bar and coffee. The best thing about staying here is the price.

I chose this property with the idea that I could have meals in the room. There were no pots or pans or dishes in the room, and no silverware. Not even any paper plates or plastic silverware! Extended Stay America is supposed to be for longer stays, but this room could not accommodate a longer stay. I am glad that I only stayed one night.

The community service was a 10/10 but it was not as clean as it should have been. The tub and refrigerator were super dirty. My cousin and I had to clean it down ourselves and the sink for out first room was leaking so we had to go to another room on the first night.

This property is a perfect example of "you get what you pay for", $64 a night. The good: The staff was very friendly, the exterior of the building looked well kept. Parking was easy and free! The Bad: The grounds were littered with used paper produces, bottles and general trash. Property is listed as "Smoke Free" facility. It is not, interior hallways on 1st and 3rd floors reeked of weed (Marijuana) both days we were there. In the room. No hair dryers, no comforters on the beds, carpet stains, broken lock, non functioning electoral outlets. Refrigerator and microwave worked fine. Didn't use the stove top.

Multiple facilities in the room were broken, such as lights, Door lock. There was nobody when I was checking out in the counter. And overall, there was a cleanliness issue across the hotel.

This place needs renovation.

Easy to find, being next to the heavily trafficked freeway 610. The lobby entrance stunk with skunk weed! My double occupancy room was given away, so we had to settle for a single full size bed. Didn't realize until later that the pillows were clumps, I mean literally clumped up pillows I could not possibly rest our heads on! Our room was practically next to the freeway. Literally heard every car, and semi truck that rolled by! It seemed like a clean room on top of the counters but as you looked down, the vanity doors were stained with who knows what. Shower head pressure so restricted it felt like a mist. Carpeting needs replacing. Not what I expected for the price of around $174. Expedia, don't know who reviewed this motel...motel 6 experience. This would be a last ditch effort if I had to come back to the Galleria area. I hope my car is still outside when we leave!

Property was in very bad shap , the room smelled like dog urine and the toilet didnt work in one of the rooms we rented, will not recommend anyone stay here. Phones in the room didnt work, went to from desk for help no one answered the after hours line.

As someone who traveled from California for post-operative care following a mommy makeover, I expected a high standard of service and accommodation, but unfortunately, my experience fell far short.During my stay, I encountered several serious issues. I was horrified to wake up in the middle of the night to find two roaches in my room. This is completely unacceptable and raises serious concerns about the cleanliness and sanitation of your facilities.The key card for my room frequently malfunctioned, preventing my caretaker from accessing the room. This forced me to get out of bed multiple times, which is a significant liability considering my post-operative condition. The toilet in my room was not working properly. When we notified the front desk, my caretaker was given a plunger to attempt to fix it himself. This lack of professional assistance is deeply troubling and I HAVE PICTURES TO PROVE IT. Despite being aware that I would be staying with a caretaker, the room was only provided with two face towels and two body towels. When I requested additional towels, I was told I could only receive more if I exchanged the ones I had. This is highly inconvenient, especially given my medical needs. On Friday night, my caretaker requested to trade towels and was rudely told by the front desk staff to return at 7 am. When he asked for clarification on the time range, he was met with an attitude. These issues cause a high risk to my health and recovery.

After a terrible day of travel with a myriad of delays the icing on the cake was being forced to sleep in my car in this hotel’s parking lot because they couldn’t or wouldn’t let me check in. I arrived a bit after midnight and the rude staff at the front desk said I could not check in due to “a night audit”. Seriously? So I slept in my car, despite having PAID for a room that night. No followup. No offer to refund part of my bill. Once I did get into a room it was clearly water damaged, dingy. The toilet made noises all the time. The shower leaked and had poor drainage and ventilation. There was an iron, but no ironing board. Despite there being a “kitchen” there were no utensils, pots, pans, or anything useful for actually using the kitchen. Front desk staff were consistently rude and indifferent. The grass around the parking lot is like a minefield of dog poop. The WiFi does work. That is about the only positive aspect of a stay here.

That’s outstanding customer service by ASHA at the front manager Stacey. This is a great location. It’s very quiet and safe and these two individuals provided great friendly and welcoming customer service.

The folks at the front desk were the best. Neural and Maria...Laura and Michael in the lounge. Super friendly and helpful.

Hotel and stay were nice, but the staff do a poor job of keeping track of room availability. Less than 15 minutes after I arrived into my room after checking in, the staff member that checked me in, entered my room while I was in there unpacking, to see if the room was empty. He then closed the door and said he was sorry. The day of my check out, before 10am, another guest opened the door to my room as I was packing my belongings for the day. He showed me his key with my room number on his card and apologized and he returned back down to the lobby to get a different room. Managment and staff need to keep better track of occupied and un-occupied rooms.

Everybody was very kind and welcoming

Words cannot even begin describe how angry and disappointed I am at this hotel. I booked my reservation at 6 AM and I was driving 3 1/2 hours for a board meeting. I arrive to my hotel at 10 PM to find out that they deleted my reservation and I was left without a room. The front desk associate would not help me at all, was completely dismissive, and kept referring me over to Hotels.com. What was more embarrassing was the amount of people in the lobby watching me be turned away.

I called this property 12 hours ahead of time to let them know my flight was delayed and that I would not be arriving until 2am at the earliest. Whoever I spoke to on the phone said that would be fine, someone would be there to let me in and give me access to my room. When I got there, no one was at the front desk, some alarm was going off, and when the hostess finally showed up, she immediately said "We're booked." In the end I was denied my reservation, the hostess was extremely unfriendly and unhelpful. She didn't offer me anything, and I was charged as a no-show. I had to rebook my weekend stay at a completely different hotel, and honestly I'm glad I did. Don't give these people your money, they don't deserve it.

First i waited 30 minutes for someone to check me in. There were people hanging everywhere and just a bad vibe. Very unsatisfied

Great location, good prices. The property itself was clean, the room was well equipped. The only issue was that the Wi-Fi wasn't working for the first night of my stay, I tried asking for help at the front desk and the man (who had a sassy attitude) simply said it wasn't his field of work and refused to help. The following day the Wi-Fi worked with no issues.

I like the location of the property. It is close to the galleria and it is convenient and accessible

Pro: Free parking lot & very close to commercial area

That’s outstanding customer service by ASHA at the front manager Stacey. This is a great location. It’s very quiet and safe and these two individuals provided great friendly and welcoming customer service.

Nice room convenient location clean very comfortable

A nice stay and close to galleria.

Good location

Loved the location, very easy access, tons of options for dinning and shopping!

Easy to find, being next to the heavily trafficked freeway 610. The lobby entrance stunk with skunk weed! My double occupancy room was given away, so we had to settle for a single full size bed. Didn't realize until later that the pillows were clumps, I mean literally clumped up pillows I could not possibly rest our heads on! Our room was practically next to the freeway. Literally heard every car, and semi truck that rolled by! It seemed like a clean room on top of the counters but as you looked down, the vanity doors were stained with who knows what. Shower head pressure so restricted it felt like a mist. Carpeting needs replacing. Not what I expected for the price of around $174. Expedia, don't know who reviewed this motel...motel 6 experience. This would be a last ditch effort if I had to come back to the Galleria area. I hope my car is still outside when we leave!

Clean, quiet, easy to get around. Needs bigger parking lot

No breakfast, no room service for 2 weeks,

The facility smells to smoke. The smell is really deep. Carpets are dirty. The breakfast included... it is just a coffee. However, the bed and pillow were good. I had a good night sleep.

Breakfast was late and mostly non-existent; several mornings it was just hot water. Bugs/roaches - lot of them. Different sizes and all over the unit (floor, desk, closet, bathroom). Leaking bathroom. Absolutely no care expressed by staff in helping or addressing issues.

Everything was old and outdated from the furniture, to the flooring, to the appliances, to the bathroom. The walls felt thin. There is no real breakfast, it is just a granola bar and coffee. The best thing about staying here is the price.

First of all the property looked NOTHING like it did in the website. It was completely run down!! There were piles of trash just outside the elevators. The rooms were in horrible condition. It looked worse than an old college apartment. Secondly, the "breakfast" was NOTHING like it was advertised. There wasn\'t breakfast! We had to go find breakfast somewhere else. I will NEVER stay at a Stay America Suites ever again.

Hotel name is different than actual hotel. Extended Stay, overbooked, didn't have 2 queen beds. No coffee available, elevator sketchy.

The room was not clean, they didn't even bother replace a new toilet paper and we never had a trash bin. It was only given after we asked them. Everything in the room was dirty. The breakfast was not good as well. When we went at 6:55, it was just oatmeal Not a great place for family with kids

First room assigned was not fixed and had to move to another room. Kitchen had no utensils nor plates and nothing that can be used. Breakfast was a joke …. Coffee and cup cakes! Thats it and no codf

Breakfast was not served due to Holiday season but on the portal it said breakfast included.

Breakfast service, very poor options, not even cofee to serve.