Homewood Suites by Hilton Houston - Willowbrook Mall

Staff (Manager too) is horrible. Hotel is okay, a little older. I admitted to the manager I mistakenly short booked my techs stay by a day. When I called the hotel to let them know I had rebooked an additional night and to see if they could stay in the same room I was advised that one house after the check out time the hotel packs up any belongs in a room and puts them in a bag a in the front office. I was astonished because I have never had a hotel do this without calling me or my technician's (they were stuck on a job site). The receptionist said "Its our hotel and we can do what we want after check out time". Keep in mind I am not angry at this moment but more flabbergasted. The manager said they didn't have a number to call, the receptionist said they called two numbers and when my technicians were at the desk she said because we booked through a 3rd party they do not call. Keep in mind my techs had to give their number upon check in. When speaking with the receptionist she said "Anything else!? (with and attitude) I replied "Yes, can I get your name?" she then proceed to hang up the phone with out say a word. This hotel is being ran by a group of people we are seeing more and more of in TX and MS. Never will we stay there again and I will also be notifying their Corporate office

Hotel was in average shape and condition. Staff was friendly and helpful.

Have no complaints about the cleaniness, staff or anything else..

Clean room and safe. Mall across the street for shopping!

The water was hot air conditioner blew cool everything else was terrible