Name: Red Roof Inn Houston East I-10
Address: 11999 East Freeway, North Shore, Houston, Texas, United States of America, Houston, Texas, US
Price range: $45–$49 per night
Rating: 7.57

What guests think

Reviews for Red Roof Inn Houston East I-10 are heavily mixed, with many guests criticizing cleanliness and upkeep—citing roaches, strong odors, stained linens, and broken fixtures—while a smaller number mention clean rooms, good value, or quiet stays.

Service feedback often mentions rude or unhelpful front desk interactions, unclear deposit policies, and reservation or maintenance issues. Facilities draw complaints too, especially a repeatedly dirty, unusable pool, with occasional reports of water outages or no hot water. Several reviews also describe freeway noise and a rough-feeling area, though easy I-10 access is convenient for some. Expect a budget stay with significant variability.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

The outdoor pool is repeatedly described as dirty/green and unusable. Some guests also reported water issues (temporary outages or no hot water).

Related guest reviews

2

Ana Maria

Jun 21, 2025

·

Stayed 1 night

We cancelled our reservation because the pool was nasty and told the reservation clerk we would not be staying there because the pool on the internet was not the same as the pool we saw at the sight. She told us she would cancel our reservation. We are filing a claim.

2

Cedric

May 29, 2025

·

Stayed 1 night

This place is a hell hole. It's crackhead infested, bug infested, stale smelling, people walking around cussing, fighting, and arguing all times of the night and day. The pool hasn't been cleaned in ages. I had to walk with the attendant to 6 different rooms before I found one almost suitable for us to stay in til the sun came up. I would advise anyone to skip the reservation or pass right on by if you ever encounter the red roof inn on East fwy in Houston Texas. HORRIBLE HORRIBLE HORRIBLE

4

Mark

May 21, 2025

·

Stayed 1 night

This property is in distress. My room had a hole in the wall that had been filled with something similar to a Walmart plastic bag. The seal under the door was basically nonexistent and bugs came in and out. The AC worked well. The bed was comfortable. This property is located next to a freeway so traffic sounds never stop. I was awakened at 3 AM with a homeless person or vagrant outside talking loudly. It just is not a very nice place to stay. It has a swimming pool outside, but it is floating with garbage and debris on top of the water. The water is filled with algae and is brown. I can understand if they don’t want to use their pool, but they should drain it and keep it clean. It’s just obvious that the owners or Management have given up.

6

Mark

May 19, 2025

·

Stayed 1 night

It’s one of the older red roof ends. I’ve stayed in. Kind of dirty. The door doesn’t seal correctly. A hole in the wall that has a piece of paper stuffed in it. The floors are pretty dirty. Well lighted outside. The bed is comfortable. The shower didn’t have much pressure.

4

Monica Jimmie

Jul 7, 2024

·

Stayed 1 night

Water was off for an hour after we checked in and there was a piece of clothing left on the floor from previous occupancy. We we not sure if the room was properly cleaned when we arrived around 7 pm.

2

Davis

Jun 24, 2025

·

Stayed 1 night

We selected the accommodating room with the crib. Arrived to find they had given our room to someone else, they did not have a backup crib. The floors were dirty, like they had not moped. The pool was literally a green swamp. We saw drunk guys flying through the parking lot, and drugs being smoked in the parking lot. They had one ice machine for the whole property and it didn’t work.

2

Jacoya

Feb 28, 2023

·

It was dirty and terrible parking and nasty rooms

4

Robert

Feb 16, 2025

·

Stayed 1 night

Place was clean and worked for us but no refrigerator in room had iii known that beforehand i wouldn’t have stayed here

2

Jacoya

Feb 28, 2023

·

The property was horrible. Parking lot was tore up. And they had homeless and weird like people all over. The rooms was nasty and towels was dirty. It was scary to stay there

2

Elva

Nov 5, 2023

·

Stayed 1 night

No hot water No tv

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews cite serious cleanliness and maintenance problems: roaches and other pests (including bedbugs and ticks), strong odors, stained linens, and broken or missing fixtures. A few guests reported clean rooms, but the pattern trends negative.

Related guest reviews

4

Yvette

Sep 1, 2025

·

Stayed 2 nights

Front desk needs to be more courteous stained towels property was dirty

2

Kiyana

Sep 4, 2025

·

Stayed 1 night

There's other cheap hotels in the area that were able to provide me with their policies without attitude due to being asked questions. Red Roof needs new staff. They need to update the policies and then provide fees to consumers upfront instead of waiting for them to check-in and THEN proceeding to demand the security deposit. The Sunday I stayed, I wasn't asked for a deposit. I booked my room with hotels.com and checked in. That night, we found hair in the towels and tried to clean the stained tub, but the dirt stains were still there. It's time to update the towels and tubs. The plumbing also is bad. The toilet would not actually flush down even when not using toilet paper at all. The sink was also clogged. Afterwards, due to accidentally booking the wrong date, we returned to at least give it another try. Wednesday, I came to check-in, and the clerk at the front desk instantly got attitude with me for asking questions about the "Security deposit" I never had to pay previously. She kept cutting me off and even started yelling at me saying she didn't have to answer any of my questions. She then proceeded to call some guy on the phone who I could barely understand. He refused to identify himself, but stated if I wanted to get the key, I needed to pay 50$. I asked where I could find that info again, and neither one of them would tell me where I could see this policy. I never stayed in the room or got my key. I never checked in and I'm waiting for a refund from Wednesday.

2

Maria

Jun 17, 2025

·

Stayed 1 night

Check in went well. Room was in very poor condition, smelled really bad. The room looked as if it does not get cleaned but rather just keeps getting looked over and made to look clean enough but smells really bad. Sheets were stained so bad. Location is also very poor, we felt so uncomfortable that we had to leave and move to another hotel in a different area. This place is screaming to be shut down and renovated.

4

carlos

Jun 18, 2025

·

Stayed 1 night

Fire alarm in a plastic bag dangling. No shampoo, no hand soap, and no body gel in the bottles. Phone didn’t work. Commode unstable as it was missing the two screws to bolt to the floor. Microwave jammed and had very hard time opening it. No toilet paper. Comforter had holes. Room smelled musty.

6

Diamond

Jan 22, 2024

·

Stayed 2 nights

It’s had roaches everywhere and little small wholes in the corner

2

Audel

Nov 30, 2025

·

Stayed 7 nights

Room had an overwhelming smell of cigarettes and bed was dirty and wires where hanging from the ceiling I asked for a refund immediately since I booked a non smoking room but was denied I had a 450 for a week but left as soon as I stepped in the room very bad

2

tony

Mar 21, 2023

·

Stayed 1 night

checked in and an hour later checked out.. room was full of ticks and we couldnt stay there.. staff said they couldnt return my momey since i had checked already.. will never rent another red roof again!!

2

Ayrianna

Jul 12, 2025

·

Stayed 1 night

Very rude and unprofessional the bedding had holes and burn marks and stains. Roaches TV did not work.

4

Mahkai

Jun 3, 2025

·

Stayed 5 nights

They was roaches in the room the sick the shower and in bed

2

Fidelia

Apr 4, 2023

·

Stayed 2 nights

My wife got afcted by bedbugs,really disappointed

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel basic and worn; bed comfort varies from comfortable to very hard, and several guests noted freeway or late-night noise. Some appreciated quiet rooms, but experiences differ.

Related guest reviews

6

Adriana

Aug 22, 2023

·

Stayed 6 nights

The hotel is located just off the interstate which is great. However, the facilities are in need of upgrading, stayed for a week -so it wasn't unlivable but the room needed a new paint job, the floorboards were lifting on one side of the room, the shower curtain wouldn't stay open; therefore the water kept getting outside the shower and into the floor. It also needs a deep clean, the beds were clean but you could tell that there are areas or fixtures that either need to be replaced or bleached. Good for a one time but not staying again.

8

Rachel

Nov 6, 2024

·

Stayed 1 night

Needed a cheap overnight stay and it met the requirements. Definitely more disrepair than expected, but it got the job done.

10

Horace

Nov 24, 2023

·

Stayed 3 nights

close to brewings. good value. clean quite

4

Mark

May 21, 2025

·

Stayed 1 night

This property is in distress. My room had a hole in the wall that had been filled with something similar to a Walmart plastic bag. The seal under the door was basically nonexistent and bugs came in and out. The AC worked well. The bed was comfortable. This property is located next to a freeway so traffic sounds never stop. I was awakened at 3 AM with a homeless person or vagrant outside talking loudly. It just is not a very nice place to stay. It has a swimming pool outside, but it is floating with garbage and debris on top of the water. The water is filled with algae and is brown. I can understand if they don’t want to use their pool, but they should drain it and keep it clean. It’s just obvious that the owners or Management have given up.

6

Mark

May 19, 2025

·

Stayed 1 night

It’s one of the older red roof ends. I’ve stayed in. Kind of dirty. The door doesn’t seal correctly. A hole in the wall that has a piece of paper stuffed in it. The floors are pretty dirty. Well lighted outside. The bed is comfortable. The shower didn’t have much pressure.

2

Vanessa

Jan 1, 2024

·

Stayed 2 nights

Horrible experience The pictures didn’t match the room. I always sanitize and check sheets. sheets were burnt rough and not presentable. Very limited on the towels Very loud outside a lot of loud people outside drunk. Funny business weird vibes. I had a two night stay but checked out first night. So much for saving money please don’t stay I’ll rather spend an extra amount of money to sleep and feel safe

10

Galilea

Jul 3, 2025

·

Stayed 4 nights

quiet and friendly staff

6

Evelyn

Mar 7, 2023

·

Stayed 1 night

It was a noisy area and the sheets are never clean enough even when bringing my own sanitizer spray.

4

Rachel

Dec 1, 2023

·

Stayed 3 nights

The bed was so hard that we check out a day before. The room has a smell to it.

4

Robert

Feb 16, 2025

·

Stayed 1 night

Place was clean and worked for us but no refrigerator in room had iii known that beforehand i wouldn’t have stayed here

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AI-generated summary based on recent guest reviews

Service

Service is frequently criticized for rudeness or unprofessional behavior, unclear deposit policies, and issues with reservations or slow maintenance response. There are occasional mentions of friendly staff and good hospitality.

Related guest reviews

4

Yvette

Sep 1, 2025

·

Stayed 2 nights

Front desk needs to be more courteous stained towels property was dirty

2

Kiyana

Sep 4, 2025

·

Stayed 1 night

There's other cheap hotels in the area that were able to provide me with their policies without attitude due to being asked questions. Red Roof needs new staff. They need to update the policies and then provide fees to consumers upfront instead of waiting for them to check-in and THEN proceeding to demand the security deposit. The Sunday I stayed, I wasn't asked for a deposit. I booked my room with hotels.com and checked in. That night, we found hair in the towels and tried to clean the stained tub, but the dirt stains were still there. It's time to update the towels and tubs. The plumbing also is bad. The toilet would not actually flush down even when not using toilet paper at all. The sink was also clogged. Afterwards, due to accidentally booking the wrong date, we returned to at least give it another try. Wednesday, I came to check-in, and the clerk at the front desk instantly got attitude with me for asking questions about the "Security deposit" I never had to pay previously. She kept cutting me off and even started yelling at me saying she didn't have to answer any of my questions. She then proceeded to call some guy on the phone who I could barely understand. He refused to identify himself, but stated if I wanted to get the key, I needed to pay 50$. I asked where I could find that info again, and neither one of them would tell me where I could see this policy. I never stayed in the room or got my key. I never checked in and I'm waiting for a refund from Wednesday.

2

Esteban

Feb 12, 2025

·

Stayed 1 night

I book a room with kitchenette and when I arrived there they didn’t have that room available, therefore I was given a different room however the lights in that room weren’t working and it didn’t smell clean, then I was given a different room and that one didn’t smell good neither.

2

TONYA

Aug 12, 2025

·

Stayed 2 nights

Reserved a room well in advance which they did not have available upon our arrival.

2

Audel

Nov 30, 2025

·

Stayed 7 nights

Room had an overwhelming smell of cigarettes and bed was dirty and wires where hanging from the ceiling I asked for a refund immediately since I booked a non smoking room but was denied I had a 450 for a week but left as soon as I stepped in the room very bad

10

Galilea

Jul 3, 2025

·

Stayed 4 nights

quiet and friendly staff

2

Yesenia

Apr 30, 2024

·

Stayed 1 night

They didn't find my reservation

4

Jesse

Apr 17, 2023

·

Stayed 2 nights

Didn't like it the whole first day there the TV wouldn't work and the staff didn't come to fix it until the next day even though we

10

Kita

May 30, 2025

·

Stayed 1 night

Excellent service

6

Raveen

Feb 18, 2024

·

I checked in sort of late on February 16th (on a 2 night stay) so it didn’t bother me much that the tv wasn’t working that night, but I called the front desk the next day for someone to come assist me because I tried everything. I was told a message would be left for maintenance in the morning which is when I check out. Rude and unacceptable.

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AI-generated summary based on recent guest reviews

Location

Right off I-10 for easy access, but multiple reviews mention late-night noise and loitering, with some guests feeling unsafe. A few found it convenient and quiet.

Related guest reviews

6

Adriana

Aug 22, 2023

·

Stayed 6 nights

The hotel is located just off the interstate which is great. However, the facilities are in need of upgrading, stayed for a week -so it wasn't unlivable but the room needed a new paint job, the floorboards were lifting on one side of the room, the shower curtain wouldn't stay open; therefore the water kept getting outside the shower and into the floor. It also needs a deep clean, the beds were clean but you could tell that there are areas or fixtures that either need to be replaced or bleached. Good for a one time but not staying again.

2

Cedric

May 29, 2025

·

Stayed 1 night

This place is a hell hole. It's crackhead infested, bug infested, stale smelling, people walking around cussing, fighting, and arguing all times of the night and day. The pool hasn't been cleaned in ages. I had to walk with the attendant to 6 different rooms before I found one almost suitable for us to stay in til the sun came up. I would advise anyone to skip the reservation or pass right on by if you ever encounter the red roof inn on East fwy in Houston Texas. HORRIBLE HORRIBLE HORRIBLE

10

Horace

Nov 24, 2023

·

Stayed 3 nights

close to brewings. good value. clean quite

2

Maria

Jun 17, 2025

·

Stayed 1 night

Check in went well. Room was in very poor condition, smelled really bad. The room looked as if it does not get cleaned but rather just keeps getting looked over and made to look clean enough but smells really bad. Sheets were stained so bad. Location is also very poor, we felt so uncomfortable that we had to leave and move to another hotel in a different area. This place is screaming to be shut down and renovated.

4

Mark

May 21, 2025

·

Stayed 1 night

This property is in distress. My room had a hole in the wall that had been filled with something similar to a Walmart plastic bag. The seal under the door was basically nonexistent and bugs came in and out. The AC worked well. The bed was comfortable. This property is located next to a freeway so traffic sounds never stop. I was awakened at 3 AM with a homeless person or vagrant outside talking loudly. It just is not a very nice place to stay. It has a swimming pool outside, but it is floating with garbage and debris on top of the water. The water is filled with algae and is brown. I can understand if they don’t want to use their pool, but they should drain it and keep it clean. It’s just obvious that the owners or Management have given up.

2

Vanessa

Jan 1, 2024

·

Stayed 2 nights

Horrible experience The pictures didn’t match the room. I always sanitize and check sheets. sheets were burnt rough and not presentable. Very limited on the towels Very loud outside a lot of loud people outside drunk. Funny business weird vibes. I had a two night stay but checked out first night. So much for saving money please don’t stay I’ll rather spend an extra amount of money to sleep and feel safe

10

Galilea

Jul 3, 2025

·

Stayed 4 nights

quiet and friendly staff

6

Evelyn

Mar 7, 2023

·

Stayed 1 night

It was a noisy area and the sheets are never clean enough even when bringing my own sanitizer spray.

2

Davis

Jun 24, 2025

·

Stayed 1 night

We selected the accommodating room with the crib. Arrived to find they had given our room to someone else, they did not have a backup crib. The floors were dirty, like they had not moped. The pool was literally a green swamp. We saw drunk guys flying through the parking lot, and drugs being smoked in the parking lot. They had one ice machine for the whole property and it didn’t work.

2

Jacoya

Feb 28, 2023

·

The property was horrible. Parking lot was tore up. And they had homeless and weird like people all over. The rooms was nasty and towels was dirty. It was scary to stay there

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AI-generated summary based on recent guest reviews

Month	Average price
January	$42
February	$43
March	$45
April	$45
May	$47
June	$69
July	$47
August	$50
September	$46
October	$48
November	$47
December	$42

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $47	15 $47	16 $47	17 $47	18 $45	19 $49
20 $47	21 $47	22 $47	23 $47	24 $47	25 $49	26 $49
27 $47	28 $47	29 $47	30 $47

Su	Mo	Tu	We	Th	Fr	Sa
				1 $47	2 $49	3 $49
4 $47	5 $47	6 $47	7 $47	8 $47	9 $49	10 $49
11 $47	12 $47	13 $47	14 $47	15 $47	16 $49	17 $49
18 $47	19 $47	20 $47	21 $47	22 $47	23 $49	24 $49
25 $47	26 $47	27 $47	28 $47	29 $47	30 $49	31 $49

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds, Accessible

Deluxe Room, 1 King Bed, Smoking

Superior Room, 1 King Bed

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 2 Double Beds, Accessible (Roll-In Shower)

Deluxe Room, 1 King Bed

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds, Smoking

Superior Room, 1 King Bed, Smoking

Suite, 1 King Bed, Kitchenette

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Houston East I-10

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Considering this hotel for your Houston trip?

Prices for upcoming dates