Residence Inn by Marriott Houston Northwest Willowbrook

I stayed at this hotel for the second time, and—unfortunately—based on the recommendations I had received, they really dropped the ball: they charged my card twice and also charged me for parking. I do not recommend it.

The staff was awesome and attentive…Nice stay … Would definitely book again..

Good and spacious

Matresses are too plush and provide insufficient back support. Old air conditioning units for the hallways were broken making hotel less comfortable than it should. Toilet was tilted a bit to the left making it wierd to sit on and get up from. Tile was broken in bathroom. Room air conditioning was obviously old and needing replacement or repair. It chilled room but sounded like a distant train everytime it started up. Very complete major appliances in the kitchen, but without a vaiety of pots and pans, what good is a pretty kitchen? Garbage disposal spit garbage up because the rubber seal was gone. Maintenanance never got it right--old disposals need replacment. The refrigerators are too small for the design of the kitchen, as though managment had replaced them with units quite a bit smaller than the original 2000 design and they lack space. Breakfast food was good enough if lacking variety. But dining area was too warm for comfort--probably because of various air conditioning failures. Staff was feeling dizzy a times. Laundary machines worked ok, but use the new gray one if you want a longer wash cycle. Indoor pool area was boiling hot and unusable. Exercise room had excellent air conditioning and was decently equiped, but nothing elaborate. Rooms have super thin-walled juice/wine glasses that self-destruct in the dishwasher cycle. One broke in my hand as I was putting it in. Glass wall thickness was less than half of the thickness of a dime, totally unsuitable.

I enjoyed the room with the kitchenette. Staff was very friendly and welcoming. The room and floor were damp and there was a leak by the bathroom sink, making the floor wet there.. Other than that it was very neat and tidy. A couple stains on some chairs and tables. If I was being very picky, the television was off center of the couch and not able to be viewed unless we're sitting in the corner where there were no other seats. Pool area was nice. Breakfasts were very nice with a lot of variety each day of the three.