Sheraton Houston Brookhollow Hotel

The location is great if you are doing anything north of downtown, and the access is also great to the west. The rooms are very nice, and there is everything you need within a mile. We liked the property so well that we rebooked for the next day.

This property needs some love. The rooms haven’t been updated in years, I didn’t feel like the room was very clean (we found a roach in the room, the TV didn’t work and looked to be about 20 years old. This property isn’t Sheraton quality to me.

Air conditioning smelled moldy. Room humid when we arrived.

Everything was great except that they dont have mini-fridges in the rooms.

The room was pretty clean with no major issues, but the room and hallways were very worn, old, and outdated looking. The AC had a weird smell so the room smelled kinda musty. Dingy, dirty looking carpet, stains and chips in the paint on the walls with ugly, poorly applied wood panel wallpaper. The mattress in my room was old and worn with a deep dip on one side that was uncomfortable. No fridge or microwave in the room, which was inconvenient. There was one microwave for all guests on the second floor in the laundry room. This wasn’t explained to me when I checked in. The staff didn’t give any details about amenities when I checked in except the hours of the restaurant. I asked if breakfast was complementary and she never answered me. I do like the fact that there’s security in the parking lot at night. This is not a luxury experience at all. Just good if you’re looking for something affordable with a convenient location.