Sonesta Simply Suites Houston Brookhollow

There were spots on the carpet in the hall and the room. A spot shampoo would take care of that. I booked through Hotels.com. Apparently they failed to let me know about the $50 deposit. Lucky I had it. The $3 for parking threw me off too. Enjoyed the stay immensely. Very comfortable. The tray table on the ottoman that doubles for the bed. Awesome touch.

Room was just clean enough. The toilet seat was loose. Hazard for mature guests. The carpet in front of the elevator was torn, another hazard for mature guests. The bath tub spiggot was turned to the side. The ultimate insult was no coffee in the lobby, one packet of decaf in the room, and when the front desk was asked, I was given two small packets that didn't work with the coffee maker in the room.

nice property, only down fall was elevator was broke down

Hotel was average/ sofa could be replaced / the kitchen and refrigerator was a plus / around all the food places and Walmart is near / no breakfast but coffee was offered/ pool was empty /staff was very nice

This is my go-to hotel when visiting Houston. It is affordable, clean, safe, convenient, quiet, the water is hot and the a/c is cool. Good TV, good mattress, nice white linens. Walk to good restaurants or to the Planet Fitness. On my last trip, the elevator went out. No biggie. The front desk clerk carried my bags down from the 3rd floor for me.

100 dollars fees for dogs and parking fee

Very nice hotel/ bar and happy hour/ breakfast/ beautiful hot tub and pool/ Walmart was in the area/ front desk girl was amazing/ parking was good

Staff was great all around. Breakfast a fairly good each morning. Loved having the small kitchenette in the room. Building itself is a little dated. Beds were okay. We had trouble with our key cards 4 times. Only downside. Especially carrying up a sleeping toddler and then having to wait for another key to come.up. Hot tub was nice to have. Patio area was nice to sit at for breakfast. Restaurants close, a few in walking distance

Property is very old and the elevator is very dangerous. I would not recommend.

The hotel itself was nice, but was surprised about the parking. The hotel is not in a good area and there were some guest loitering outside and looked like a drug deal or something was going on

Rooms are very small and had to change rooms 2x because restrooms were dirty fans had spiderwebs and sofas were old and had a smell the smell was in general We only slept a few hours as soon as possible we left the room even though we had room for another day

Property and staff are great but the smell in the hallways is almost unbareable

Saw spider on my pillow , poop on curtains and overall sheets were dirty. And toilet was not flushing and clogged and running. Still waiting on the refund they promised to give me and still haven’t sent it to us.

Staff are friendly and rooms are clean. For the price this hotel is very good value. TV functioned well. Bed comfortable. And kitchenette convenient

Everything was clean and in working order. Friendly front desk.

This is very good value for money. It is just off the freeway literally. Staff is attentive to your needs. No breakfast was served since property had just changed ownership. I found that the first floor seemed to have a smell which I hope they figure it out. My room was quite cozy, clean bathroom, sheets, kitchenette, fridge. Only asked for change of sheets and towels which was promptly done.

*****BED BUGS***** THEY ARE FINE WITH IT JUST WANT YOUR HARD EARNED DOLLAR... The stay began ok with sub par front service after pre booking for an extended period of time. The place us run down and like most hotels the property really doesnt care about maintenance to help the smells and oberall appearance of the rooms and venue. When the health inspector agrees with you it says it all. One morning i wake up eaely ro get my workout in and I see a bug crawling on my sheets after closer inspection it was a Bed Bug!! Documentation and goolge searched, it popped full of blood when we grabbed it to kill it. The staff and manager claimed it might have been a roach and im like its a Bed Bug man. I aksed them to do the right thinh. He said unless INFESTED WE CANT REDUND ANY MONEY...HE SAID IF ITS ONE OR TWONBED BUGS ITS OKAY TO LIVE IN...IM LIKE FOR YOU BRO....SO IT WAS REPORTED TO CORPORATE I STILL HAVE 8 MORE DAYS. SO THATS THEFT OF SERVICE. THEN THEY REFUNDED PARTIAL..WELL EITHER WAY IT WAS REPORTED TO CORPORATE AND PROPER HEALTH OFFICIALS. DO NOT STAY HERE !!!! UNLESS YOU WANT YOUR FAMILY COVERED IN BED BUGS.

The property looks dirty and cheap. The room didnt have everything that it was suppose to have.

The carpet in room is old and ripped throughout the rooms. Kitchen doesn’t have enough utensils and knives for use. We booked rooms for 5 people each and when asked for more towels during exchange the housekeeper was not understand what we’re saying, so we got only 3 towels. The shampoo/conditioner bottles were empty.

We had a great extended stay. Place is cleaner than I expected. There was a little hole in the carpet near entrance but the carpet didn't look too old. Staff is friendly and the breakfast choices are plenty.

Rooms are very small and had to change rooms 2x because restrooms were dirty fans had spiderwebs and sofas were old and had a smell the smell was in general We only slept a few hours as soon as possible we left the room even though we had room for another day

During my stay there was no WiFi which interfered with my work since I work remotely and trash all over the property due to near by restaurants.

Staff are friendly and rooms are clean. For the price this hotel is very good value. TV functioned well. Bed comfortable. And kitchenette convenient

This Sonesta is my Houston home away from home. It is clean, quiet, convenient, safe. The A/C works. The water is hot. Good TV. Good mattress and linens. Friendly staff.

Will be staying here again. Great value for money, helpful staff, clean. Bed was super comfortable, superior linens. Kitchen was surprisingly well equipped. TV was nice with good channel selection. Great restaurants you can walk to without issues. Highly recommend.

Really enjoyed the kitchen set up. And living room set up.

False advertisement Room looks nothing like online pics Very old looking and appliances are old and damaged looking

No breakfast available! The Bar next door is on weekends very noisy! If it’s windy, the TV has no signal.

There were only two things that I did not like. The pillows were plushy and the water did not get that hot in shower. Other than that I enjoyed my stay.

It was a unsatisfactory experience in this place. Wi-Fi doesn't work for all days and Front desk people just say that it happens usually, so I believe this service is not available frequently. My room had not been cleaned until we mention to the front desk also we hadn't amenities. Reservation includes breakfast but we couldn't find food during these days. Location is good with access to restaurants and bars just walking so we could found options.

Deyvn was amazing. He was warm, welcoming, and attentive. Although the ice machine was down, the quality of the customer service made up for it.

We stayed there when the rodeo was going on so I know it’s not like this all year round but the main downfall was that our non-smoking room on the second floor was definitely getting second hand smoke from which ever floor smoking is allowed, or possibly from someone smoking in the room next to us that wasn’t supposed to be. The night time clerk was who we had most our interactions with and he was awesome every time. He actually made our stay as good as it was. Would come back there just for him honestly. It’s insane how rude and not helpful hotel staff can be at places so it was very refreshing to have someone so kind and quick to accommodate when we needed. We’ll be back

The shower water was cold on Thursday when I checked in and stayed that way until Friday morning. You have the best staff above all the hotels I have stayed in. Friendly, courteous, professional and all around good people. Karen was exceptional! Kisstin was exceptional! The cleaning staff was exceptional! Thank you for your kindness and help during my stay!

I really liked Ms. Stephanie (the manager of the property). She was so helpful, curious, patient and kind to my fiance and myself. She went over and beyond the call of duty. For instance, she was off of her scheduled shift headed out of the door and I just got out of my car. I needed assistance with my booking. She made a complete and literal 180 degree turn to assist me. It was truly intentional with integrity, respect and class. I have never known any management with so much hospitality to soar to a level that professionalism. Ms. Stephanie was a sheer delight and made our stay even greater. My she have blessings follow her through life and her career!

The staff is very helpful. The area is filled with option for food and shopping, and its quiet.

I have never had a hotel call me because of a request I have made, it was truly surprising. The room size I got for 4 adults was really surprising. I ended up with a different room which was okay but surprisingly bigger than I thought the suite was stocked with essential which really took me off guard. I would definitely stay again. The staff was friendly, social able. Not a bad stay at all.

Everything was clean and in working order. Friendly front desk.

Staff lied they didn’t have room , hotel doesn’t look like what shown in picture , I didn’t get my refund either.

I really wanted to leave a good review. The lady who checked us in was rude. We were exhausted after working a full day and then driving for eight hours a little kindness would have went a long way. We were charged $150 deposit for "essentials" which seemed excessive. We didnt have towels in the room and had to repeatedly ask for towels throughout our stay. And the bathroom had hair on the floor by the toilet, on the back of the door, and in the tub.

Friendly staff and excellent value for money.

It was very nice for the price, and with a stove and fridge, cant beat it but its in a very rough area

The staff is very helpful. The area is filled with option for food and shopping, and its quiet.

This Sonesta is my Houston home away from home. It is clean, quiet, convenient, safe. The A/C works. The water is hot. Good TV. Good mattress and linens. Friendly staff.

This is very good value for money. It is just off the freeway literally. Staff is attentive to your needs. No breakfast was served since property had just changed ownership. I found that the first floor seemed to have a smell which I hope they figure it out. My room was quite cozy, clean bathroom, sheets, kitchenette, fridge. Only asked for change of sheets and towels which was promptly done.

This is one of my go-to hotels in Houston. It is clean, safe, convenient. You can walk to restaurants, Target and Planet Fitness. Front desk help is very accommodating.

This is my go-to hotel when I’m working in Houston. The staff is great! The hotel is in good condition. The bed is comfortable. The ac is cold. The water is hot. It has about 10 restaurants within walking distance. Plus, planet fitness and LA Fitness is very close. It’s convenient. Half way between Loop 610 and the Sam

The structure is old. Breakfast is inferior. Positive aspect is the staff's friendliness and hospitality. My truck was broken into on the last day of my stay, and the staff assisted me in calling the police, but they never arrived. There are no outdoor security cameras. Overall, the experience was quite negative. Not recommending this hotel to anyone. There are other locations with lower prices. Spare yourself from all the inconveniences.

I was disappointed that the whirlpool was working but everything else at this hotel is wonderful. An immediate home feel. The staff is nice and family oriented as well as close to so many other things to do. And in walking distance

The hotel itself was nice, but was surprised about the parking. The hotel is not in a good area and there were some guest loitering outside and looked like a drug deal or something was going on

It was a unsatisfactory experience in this place. Wi-Fi doesn't work for all days and Front desk people just say that it happens usually, so I believe this service is not available frequently. My room had not been cleaned until we mention to the front desk also we hadn't amenities. Reservation includes breakfast but we couldn't find food during these days. Location is good with access to restaurants and bars just walking so we could found options.

Only thing was missing is breakfast that was promised

This hotel has all of the basics covered. It's clean, safe, convenient, quiet, good tv, good mattress and covers. The water was hot and the a/c was cold. However, the room is a little on the small side with a small closet. They offer breakfast usually powdered eggs or hard boiled eggs. But, on every visit to the breakfast room, something had run out including coffee. Aggravating. I would stay here again. But, it wouldn't be my first choice

2.5 needs updating. Not aesthetically leasing. The coffee is terrible. Will not come back. The staff was nice.

This is my honest opinion. When we arrived at the hotel the receptionist was very kind and helpful. I can't complain. When I asked what time breakfast was served, I was told that since the hotel had been sold recently they didn't have breakfast until they were granted the permits to do so and that they needed to prepare the place. Hotels.com indicated that they did offer breakfast. To not make my review too long, the hotel is very outdated and needs a lot of work. It has potential because of its location and it is very accessible. They should also update their website.

The power went out at 6:40 in the morning, but this was no fault of the hotel as storms had rolled through and knocked out power. It is the beginning of hurricane season. The air conditioning wasn’t quite up to snuff, but we like our sleeping arrangements pretty cold. Breakfast was good. I can recommend the biscuits and gravy and bacon. All good for a hotel breakfast.

This is very good value for money. It is just off the freeway literally. Staff is attentive to your needs. No breakfast was served since property had just changed ownership. I found that the first floor seemed to have a smell which I hope they figure it out. My room was quite cozy, clean bathroom, sheets, kitchenette, fridge. Only asked for change of sheets and towels which was promptly done.

No breakfast available! The Bar next door is on weekends very noisy! If it’s windy, the TV has no signal.

Staff was great all around. Breakfast a fairly good each morning. Loved having the small kitchenette in the room. Building itself is a little dated. Beds were okay. We had trouble with our key cards 4 times. Only downside. Especially carrying up a sleeping toddler and then having to wait for another key to come.up. Hot tub was nice to have. Patio area was nice to sit at for breakfast. Restaurants close, a few in walking distance

We had a great extended stay. Place is cleaner than I expected. There was a little hole in the carpet near entrance but the carpet didn't look too old. Staff is friendly and the breakfast choices are plenty.

Amazing hotel with variety of healthy breakfast served every morning. Best for family. Staffs are amazing and very welcoming. Highly recommend it.