Name: TownePlace Suites Houston Northwest
Address: 11040 Louetta Road, Houston, Texas, United States of America, Houston, Texas, US
Price range: $64–$92 per night
Rating: 8.35

What guests think

At TownePlace Suites Houston Northwest, travelers consistently praise the warm, helpful staff and convenient location, while feedback on rooms, cleanliness, and amenities varies widely, ranging from comfortable suites with kitchenettes to dated spaces and maintenance issues that affect some stays.

Service is a clear strong point, with numerous mentions of friendly, accommodating front desk teams and smooth check-ins. Cleanliness and room quality are mixed: some describe clean, comfortable accommodations, while others report odors, pests, missing linens or towels, and broken or poorly placed in-room features including beds, locks, hot water, AC, and TVs. Amenities show inconsistency, with elevator and pool outages and variable breakfast ranging from hot, plentiful options to limited or unavailable service. Expect kind service and a convenient base, but check current amenity status and room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews note elevator issues and a closed or dirty pool. Guests also mention exterior maintenance and safety concerns, occasional power problems, and ample parking.

Related guest reviews

4

Alberto

May 1, 2025

·

Stayed 2 nights

There was no breakfast and the pool was out of service.

4

Stephen

Jan 26, 2025

·

Stayed 4 nights

Breakfast bar was not available due to “maintenance issues”. Perimeter fence is down in one corner, allowing access from the rear of the adjacent shopping center. We did not feel safe after dark. Staff was friendly but definitely not in the holiday mood.

10

Denise

Jan 8, 2023

·

Stayed 19,356 nights

The staff are very friendly and helpful. The breakfast has a good variety including hot options. The landscaping needs attention; many bare spots.

4

MICHAEL

Aug 29, 2023

·

Stayed 2 nights

Very Disappointed. Stayed in the 2 room suite with my family and woke up sore both nights. Finally looked under the bed and it was broken but looked like it was somewhat repaired with just tape. Sprinklers were always on or just broken so puddles and mud were in front of the door to get in and out. Could not enter any other way. I have small kids so it was difficult to maneuver without stepping in a puddle or in mud. Dishwasher did not work. The shower leaked. The lady in the front was always nice and did provide great service but nothing she could of done about the above issues.

6

Joyce

Jul 23, 2024

·

Stayed 6 nights

Hotel dirty outside dirty no towels available no power the fourth night. It was hot. I want a refund.

4

Jon

Nov 17, 2024

·

Stayed 1 night

Elevator? Broken. Breakfast? "we\'re not offering breakfast currently". TV? Half working. Just avoid this place. Slummy hotel at a normal hotel price.

10

Paul

Oct 23, 2023

·

Stayed 1 night

Excellent service and great breakfast. The elevator was broken off and on through our short stay, but other the. That it was a great stay.

6

Liliana

Jul 15, 2025

·

Stayed 2 nights

I stay Two days but I really don’t like , the pool was dirty and everything is so old, and the breakfast is sucks

10

Gilbert

Nov 14, 2025

·

Stayed 1 night

wonderful staff, clean and plenty of parking.

4

Everiet

Mar 30, 2025

·

Stayed 3 nights

The property looks decent upon initial inspection, but during our stay there were several concerns that need to be addressed. This listing is falsely advertised. Firstly, this property has a bedbug issue!! They claim to offer a change of sheets, which isn’t true. During our first night I asked the front desk for new bedding & she told me they did not have anything else. Later that night I was bit up by a bed bug & even have video of the bug on the sheets. Secondly, they claim to offer free breakfast and a pool on site. Neither one of these things were true during our stay. The pool and breakfast were both closed indefinitely. Their elevator is also not up to code. Their last inspection was October of 2023. New management is needed. On the fact of bed bugs alone, I would not consider staying here. Thankfully management was able to provide us with a refund, as well as have a nicer front desk attendant the second time around. This is genuinely not up to Marriot standards and was shocked at our experience. Will not be booking them again!

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Cleanliness

Feedback is mixed: many guests found rooms clean, but others reported odors, pests, missing linens or towels, and inconsistent housekeeping during stays.

Related guest reviews

6

Elvia

Jun 14, 2024

·

Stayed 2 nights

The room has a stinky smell

2

Tonjla

May 6, 2025

·

Stayed 2 nights

Upon checking in I was told my payment was declined by third party checked in late so went straight to sleep next day a/c went out later that night my guest and I were fighting flying cockroaches all night while the heat increased in the room

10

Lawrence

Dec 30, 2025

·

Stayed 2 nights

Friendly accommodating staff, clean room, very good breakfast.

10

Kerry

Mar 2, 2025

·

Stayed 2 nights

This is the third year in a row I have stayed at this location. The staff is always super friendly and helpful. The rooms are clean and a great value. I will be back next year!

10

Colleen

Aug 21, 2023

·

Stayed 4 nights

Exceptionally clean, friendly staff

2

Richa

Mar 17, 2025

·

Stayed 1 night

The room was smwlly and dirty. There were cockroaches in the bathroom.

8

Debra

Jun 8, 2024

·

Stayed 3 nights

Overall hotel is good but it’s been two separate visits in which I’ve had to ask for towels daily. Rooms are not cleaned during the stay. When asked, staff shared that they don’t have enough towels. I love the room but the hotel needs some work. I visit Houston a few times a year and will stay elsewhere next time.

10

Gilbert

Nov 14, 2025

·

Stayed 1 night

wonderful staff, clean and plenty of parking.

4

Robert

May 30, 2025

·

Stayed 1 night

Yes I stayed here with my wife and two kids. Queen bed/ Sofa bed. There were no bedding for the sofa bed. We had to remove a sheet from the bed. Also no wash clothes and towels Until after 9am of check out. This was very unacceptable. I’m asking for a FULL REFUND or Comp Day at a Marriott Hotel.

10

Mary

Jun 13, 2025

·

Stayed 3 nights

I always have a great time very comfortable clean and the staff is very professional and friendly I actually extended my stay thank you.

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Rooms

Suites with kitchenettes and some spacious, comfortable rooms are appreciated, but recurring issues include dated decor, uncomfortable or broken beds, awkward or faulty TVs, and maintenance problems like poor AC or hot water and broken locks.

Related guest reviews

4

MICHAEL

Aug 29, 2023

·

Stayed 2 nights

Very Disappointed. Stayed in the 2 room suite with my family and woke up sore both nights. Finally looked under the bed and it was broken but looked like it was somewhat repaired with just tape. Sprinklers were always on or just broken so puddles and mud were in front of the door to get in and out. Could not enter any other way. I have small kids so it was difficult to maneuver without stepping in a puddle or in mud. Dishwasher did not work. The shower leaked. The lady in the front was always nice and did provide great service but nothing she could of done about the above issues.

10

Hans

Nov 2, 2025

·

Stayed 1 night

I really liked this hotel. It was clean and comfortable. There was a little kitchenette that had a nice stove and full fridge and any dish you would need. I would say big bang for the buck! The check in was smooth and the person who checked us in was very friendly. The front office manager, Deja, check us out and she was super friendly and accommodating. She seems to really take pride in her work and wants to make sure the guest are happy. I will definitely stay there again!

10

Michelle

Nov 24, 2023

·

Stayed 1 night

I stayed over Thanksgiving Eve and the staff was great! The room was nicer and bigger then I expected. Completely enjoyed my stay.

4

Matthew

Oct 19, 2024

·

Stayed 1 night

"Queen" bed was more like a double. Worst sleep of the year, hands down.

10

NGUYEN LAM CONG DANH

Aug 14, 2025

·

Stayed 20 nights

Meeting all the expectations for a business trip—efficient service, quiet comfort, and reliable connectivity. I’d definitely consider staying here again for future work-related travel.

4

Cristian

Oct 13, 2024

·

Stayed 1 night

My room did not have pillows. I went to ask at reception and they only had one. The door could not be closed completely because the lock was broken.

6

Kathleen

Sep 16, 2025

·

Stayed 2 nights

A little out dated. Both front desk workers were excellent. Breakfast was disappointing. I had a king bedroom and the Tv was in a weird place. I couldn’t watch it in bed. Decent location.

4

Ramona

Oct 19, 2025

·

Stayed 1 night

The beds were absolutely terrible and our TV did not work. Not one of my best hotel stays. The staff was very nice!

10

Mary

Jun 3, 2023

·

Stayed 1 night

Great location fast check-in very comfortable room. I will be staying here again.

6

Tonya

Oct 14, 2024

·

Stayed 2 nights

We had no hot water in our room.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and accommodating, with smooth check-ins and helpful front desk teams; a few reviewers cited miscommunication or limited knowledge.

Related guest reviews

10

Lawrence

Dec 30, 2025

·

Stayed 2 nights

Friendly accommodating staff, clean room, very good breakfast.

10

Hans

Nov 2, 2025

·

Stayed 1 night

I really liked this hotel. It was clean and comfortable. There was a little kitchenette that had a nice stove and full fridge and any dish you would need. I would say big bang for the buck! The check in was smooth and the person who checked us in was very friendly. The front office manager, Deja, check us out and she was super friendly and accommodating. She seems to really take pride in her work and wants to make sure the guest are happy. I will definitely stay there again!

10

Marieanne

Aug 5, 2023

·

Stayed 17 nights

The team at the front desk are very helpful and responsive. We really enjoyed staying here and will definitely come back whenever we visit Houston.

10

Sara

Sep 15, 2025

·

Stayed 1 night

All of the staff: Daysha, Krystal, Valerie, Imani, and 2 more who work the front desk(sorry I can’t remember their names) are amazing! They are all kind, and genuinely care about their guest! Thank you all for your kindness and caring!

10

NGUYEN LAM CONG DANH

Aug 14, 2025

·

Stayed 20 nights

Meeting all the expectations for a business trip—efficient service, quiet comfort, and reliable connectivity. I’d definitely consider staying here again for future work-related travel.

2

Jerry

May 8, 2023

·

Stayed 2 nights

Customer service was terrible and staff seemed unknowledgable about the property and policies.

10

Nanett

Sep 10, 2025

·

Stayed 5 nights

I have been here for over a month. My stay has been as good if not better than when I first checked in, the staff is amazing.

10

Jessica

Jun 3, 2024

·

Stayed 1 night

Front desk was super nice and helpful check in was a breeze.

10

Nanett

Aug 24, 2025

·

Stayed 2 nights

The staff at the front desk Valerie and Imani are great! As are both managers! I can’t say enough of how pleased I am with customer service!!!’

10

Nanett

Aug 11, 2025

·

Stayed 7 nights

Staff is great! Excellent place to stay!

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Location

Generally convenient to shops, restaurants, and local events, with some rooms described as quiet; a few guests expressed safety concerns after dark.

Related guest reviews

4

Stephen

Jan 26, 2025

·

Stayed 4 nights

Breakfast bar was not available due to “maintenance issues”. Perimeter fence is down in one corner, allowing access from the rear of the adjacent shopping center. We did not feel safe after dark. Staff was friendly but definitely not in the holiday mood.

10

Kristen

Oct 25, 2023

·

Stayed 4 nights

Great hotel, great location, great staff. We had the two bedroom suite with kitchenette. Felt like home. Slept five comfortably. (Two adults, three kids)

8

Robert

Feb 6, 2023

·

Stayed 2 nights

The staff was great. From reception to the breakfast hostess everyone was very friendly!! The room was good, clean and comfortable. The location was close to all the restaurants for the event I was attending in Memorial Springs. The rate was better than most, especially for the accommodations provided!! Had a good stay and would stay there again for events in that area.

6

Kathleen

Sep 16, 2025

·

Stayed 2 nights

A little out dated. Both front desk workers were excellent. Breakfast was disappointing. I had a king bedroom and the Tv was in a weird place. I couldn’t watch it in bed. Decent location.

8

Troy

Aug 25, 2025

·

Stayed 1 night

It was quiet and close to where we needed to be

8

Gary

Feb 13, 2023

·

Stayed 4 nights

It was a nice hotel a little old but kept up nicely and location was great

8

Tejano

Sep 8, 2024

·

Stayed 2 nights

It was okay. It’s outdated but okay for proximity to our event.

10

Shianne

Apr 27, 2025

·

Stayed 3 nights

Great place to stay, many stores amd restaurants next door

2

Rebecca

May 15, 2024

·

Stayed 2 nights

Did not feel safe.Lobby area across the parking lot bad and no “common” areas.

10

Mary

Jun 3, 2023

·

Stayed 1 night

Great location fast check-in very comfortable room. I will be staying here again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast experiences vary widely: several reviews praise hot, tasty options, while others found it disappointing, limited to grab-and-go, or not offered at all.

Related guest reviews

4

Alberto

May 1, 2025

·

Stayed 2 nights

There was no breakfast and the pool was out of service.

10

Denise

Jan 8, 2023

·

Stayed 19,356 nights

The staff are very friendly and helpful. The breakfast has a good variety including hot options. The landscaping needs attention; many bare spots.

10

Lawrence

Dec 30, 2025

·

Stayed 2 nights

Friendly accommodating staff, clean room, very good breakfast.

6

Teresa A

Apr 19, 2025

·

Stayed 1 night

This hotel was reasonable but there is some work that needs to be done. Stayed in room 419: curtains torn, top microwave needs to be taken out of room, TV is in a very awkward place, and sofa bed sheets weren’t in a protective covering. Also, they aren’t serving a hot breakfast. They give u a brown bag-banana, muffins, and bar :(. I never received an email even though I feel that adjustment needs to be made on all third party websites.

6

Kathleen

Sep 16, 2025

·

Stayed 2 nights

A little out dated. Both front desk workers were excellent. Breakfast was disappointing. I had a king bedroom and the Tv was in a weird place. I couldn’t watch it in bed. Decent location.

10

Paul

Oct 23, 2023

·

Stayed 1 night

Excellent service and great breakfast. The elevator was broken off and on through our short stay, but other the. That it was a great stay.

10

Jessica

Nov 17, 2023

·

Stayed 1 night

Very nice place for the whole family and the breakfast was great 😊

6

Liliana

Jul 15, 2025

·

Stayed 2 nights

I stay Two days but I really don’t like , the pool was dirty and everything is so old, and the breakfast is sucks

10

Johnny

Oct 30, 2023

·

Stayed 1 night

The staff at TownePlace are the best. The rooms are comfortable and breakfast is always very good. We have stayed here a few different times and they have never felled to impress me with their friendliness and helpfulness.

4

Everiet

Mar 30, 2025

·

Stayed 3 nights

The property looks decent upon initial inspection, but during our stay there were several concerns that need to be addressed. This listing is falsely advertised. Firstly, this property has a bedbug issue!! They claim to offer a change of sheets, which isn’t true. During our first night I asked the front desk for new bedding & she told me they did not have anything else. Later that night I was bit up by a bed bug & even have video of the bug on the sheets. Secondly, they claim to offer free breakfast and a pool on site. Neither one of these things were true during our stay. The pool and breakfast were both closed indefinitely. Their elevator is also not up to code. Their last inspection was October of 2023. New management is needed. On the fact of bed bugs alone, I would not consider staying here. Thankfully management was able to provide us with a refund, as well as have a nicer front desk attendant the second time around. This is genuinely not up to Marriot standards and was shocked at our experience. Will not be booking them again!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$71
February	$80
March	$86
April	$79
May	$77
June	$85
July	$73
August	$69
September	$75
October	$78
November	$75
December	$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $92	17 $70	18 $80	19 $80
20 $71	21 $64	22 $65	23 $67	24 $73	25 $75	26 $73
27 $69	28 $68	29 $68	30 $66

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $72	3 $75
4 $73	5 $72	6 $72	7 $72	8 $71	9 $76	10 $83
11 $73	12 $68	13 $67	14 $66	15 $66	16 $78	17 $70
18 $66	19 $69	20 $68	21 $68	22	23 $70	24 $69
25 $68	26 $69	27	28	29	30 $69	31 $69

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Suite, 2 Bedrooms

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed

Suite, 2 Bedrooms (Hearing Accessible)

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites Houston Northwest

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Prices for upcoming dates