Name: The Westin Galleria Houston
Address: 5060 West Alabama, Greater Uptown, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$178–US$322 per night
Rating: 8.73

What guests think

The Westin Galleria Houston earns strong praise for its unbeatable location inside the Galleria mall and generally friendly service, offering spacious rooms with comfortable beds and easy access to shopping, dining, and events.

However, on-site dining is limited, with several reviews citing no room service and reliance on mall venues or paid breakfast options. Facilities draw mixed feedback—pool condition and parking frustrations come up—and rooms can feel dated or noisy, with occasional AC issues, Wi‑Fi charges, and inconsistent cleanliness. Expect a convenient, mall-centered stay with some trade-offs in amenities and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool condition is a common complaint. Parking is convenient via the connected garage, but navigation and lack of elevators can be frustrating, and valet is considered expensive.

Related guest reviews

8

Jeffrey

21 Apr 2024

·

Stayed 3 nights

The bartender, Jamie in the lobby bar was fantastic, she really made the trip better for all of us

10

brittany

29 Jul 2024

·

Stayed 2 nights

The hotel was immaculate!! Customer service was excellent, amenities were great, and we were within a few feet from The Galleria. Taylor, at the front desk was amazing. Self-parking was kind of frustrating because we couldn’t find our car. We were assisted by staff and they helped us find it. The only con to this property is no elevators in the parking garage. We’ll use valet the next time we’re in town. I’d highly recommend this property to anyone wanting a relaxing getaway. The pictures don’t do this property justice!! This will be our go-to property the next time we’re in Houston.

10

Cynthia

26 Jul 2023

·

Stayed 1 night

My fave hotel in Houston. The gym is pretty good. 45 minute workout. Starbucks just outside of the hotel mall entrance. Great pillows!!! This is my fourth time. Hard to beat!

8

JUAN CARLOS

2 Oct 2024

·

Stayed 1 night

Under construction some places…

10

Silvia

22 Jun 2025

·

Stayed 1 night

Great place. Pool needs work.

10

Ma

26 Aug 2024

·

Stayed 2 nights

It is very nice to be able to just walk into the galleria. Plus it is very convenient to self patk your car.

8

Mithilesh

21 Dec 2022

·

Stayed 19,346 nights

Hotel is attached to the Galleria Mall, a busy shopping area, which is good and bad. Took a long time to reach hotel because of super congested holiday traffic. There is another Westin on the other side of Nall complex which could be little confusing for first timers. Parking is in the Mall Parking which is free parking deck ( Briwn Parking for Westin Galleria) has no elevators so difficult to get to hotel. Hotel itself is fine. No issues whatsoever and got oriented to parking and access to hotel quickly. Spacious clean rooms and comfy beds. There is a Starbucks in the mall ( in fact there are two) 2 minutes from the hotel entrance to the mall. Very convenient.

2

Mauricio

25 Oct 2024

·

Stayed 1 night

Terrible. Valet parking 56 usd plus tax. When decided not to leave it with them , the valet guy suggested that the windows of the car might get broken during the night. When complained with front desk a lady said backed them up. Pillows terrible Mattress terrible Towels were from the “heavenly collection” ( from Westin) but old, worn out, everything uncomfortable.

10

Ronald

23 Apr 2025

·

Stayed 1 night

Other than the pool area, this is a great place to stay

8

Angela

21 Sept 2024

·

Stayed 3 nights

Pool is Horrible,

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and public areas very clean, while others reported dirty bathrooms, worn furnishings, or unpleasant odors.

Related guest reviews

4

Phyllis

15 Apr 2023

·

Stayed 2 nights

The room was fine, the bathroom tiles were filthy. No attention paid to the floors at all.

10

brittany

29 Jul 2024

·

Stayed 2 nights

The hotel was immaculate!! Customer service was excellent, amenities were great, and we were within a few feet from The Galleria. Taylor, at the front desk was amazing. Self-parking was kind of frustrating because we couldn’t find our car. We were assisted by staff and they helped us find it. The only con to this property is no elevators in the parking garage. We’ll use valet the next time we’re in town. I’d highly recommend this property to anyone wanting a relaxing getaway. The pictures don’t do this property justice!! This will be our go-to property the next time we’re in Houston.

2

Carla

25 Sept 2023

·

Stayed 2 nights

The hotel was terrible, not clean. Just horrible!

8

Kimberly

25 Mar 2025

·

Stayed 2 nights

We had a mostly positive experience. The location can’t be beat for shopping and dining (which is why we were there) — having the Galleria connected could not be more convenient. The staff were kind and welcoming, and one unexpected highlight was the shower — excellent water pressure, which is always a plus. However, the room itself left a bit to be desired. It didn’t feel especially clean, and the couch looked and felt very worn — we honestly didn’t even want to sit on it. We also had a hard time keeping the room cool enough for optimal sleep. Though did appreciate the thick curtains keeping the room dark. Overall, the location and staff made the stay worthwhile, but the room could definitely use some updates and a deeper clean.

10

Stacy

31 Jan 2025

·

Stayed 3 nights

The check in process was very good. The Agent was professional and friendly. The lobby was bright, clean and modern. The rooms were clean, bathrooms clean, no musty odor anywhere, nothing broken, bed was comfortable and the daily housekeeping was a major source of satisfaction during our stay. This is our second time at the Westin Galleria and we will definitely return.

6

Gerrit

13 Nov 2025

·

Stayed 2 nights

Dirty bathroom… crappy Marriott style nothing burger - offensive to the senses, no style, no charm just generic ugly Marriott and dirty…

10

Keren

10 Mar 2024

·

Stayed 1 night

Hotel and room were very clean. Location is convenient with walking distance to shopping and great restaurants

10

Rachel

11 Jul 2025

·

Stayed 1 night

Very nice room and comfortable beds. Extremely clean and nice atmosphere overall. Would definitely stay again.

10

Alicia

27 Feb 2025

·

Stayed 3 nights

The Westin was a great hotel. The staff were friendly & knowledgeable. The hotel was very clean and safe!

8

Chris

23 Jul 2024

·

Stayed 1 night

The gentleman at the front desk with glasses was extremely helpful and just super nice. He went above and beyond to make my stay nice. There was an odd smell coming from the bathroom though that didn’t go away after I ran the water

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Rooms

Rooms are generally spacious with comfortable beds and helpful blackout curtains. Downsides include dated or worn decor, occasional noise and weak AC, limited in-room amenities such as no microwave, and charges for Wi‑Fi.

Related guest reviews

6

Sule

21 Sept 2025

·

Stayed 1 night

I know that this hotel was refurbished not so long ago. I expected more. The pillows are pretty bad and and the room was too noisy.

6

Vaithianathan

18 Oct 2024

·

Stayed 1 night

Air conditioning is not working well enough

10

Libor

8 Dec 2022

·

Stayed 3 nights

Had to join a club to get free WIFI, but it's free, so it's OK. Staff helped with that. Pretty view of the buildings around. No microwave in the room.

8

Kimberly

25 Mar 2025

·

Stayed 2 nights

We had a mostly positive experience. The location can’t be beat for shopping and dining (which is why we were there) — having the Galleria connected could not be more convenient. The staff were kind and welcoming, and one unexpected highlight was the shower — excellent water pressure, which is always a plus. However, the room itself left a bit to be desired. It didn’t feel especially clean, and the couch looked and felt very worn — we honestly didn’t even want to sit on it. We also had a hard time keeping the room cool enough for optimal sleep. Though did appreciate the thick curtains keeping the room dark. Overall, the location and staff made the stay worthwhile, but the room could definitely use some updates and a deeper clean.

6

Lexus

27 Nov 2023

·

Stayed 2 nights

Just didn’t understand why you had to pay extra for WiFi. Never been to a hotel where the WiFi wasn’t free.

10

Rachel

11 Jul 2025

·

Stayed 1 night

Very nice room and comfortable beds. Extremely clean and nice atmosphere overall. Would definitely stay again.

10

Viet Dung

30 May 2024

·

Stayed 3 nights

The room is big but outdated. Toilet is lack of hotel's amenities and not so clean. Good thing about this hotel is convenient locations.

10

scottow

9 Jun 2023

·

Stayed 2 nights

The room was large and clean and the HVAC was effective ( always important in Houston). Although the staff did not answer the phone and the wake up call did not work, the tiny staff was pleasant. The decorations were tasteless and modern. The room was quiet.

10

Atef

26 Dec 2022

·

Stayed 5 nights

The room was very spacious and comfortable. The staff were very friendly and fast for everything we requested. Of course walking right into the mall was the main attraction and it didn’t disappoint. Room service is provided by a restaurant in the mall and their food was excellent.

6

Tisha

15 Jun 2025

·

Stayed 1 night

It was a good stay. The bed was very uncomfortable though.

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Service

Staff are frequently praised as friendly, professional, and helpful, with smooth check-in and attentive concierge/front desk support. Some guests reported lapses, including housekeeping entering without knocking, billing and fee communication issues, and unreturned calls or follow‑up.

Related guest reviews

10

Margaret

15 Jul 2025

·

Stayed 1 night

The staff was amazing, my son got sick and they helped me so much!

2

Jim

15 Aug 2024

·

Stayed 1 night

The staff is unwilling to help with the Billing…. I’ve got the run around for the last 2 weeks and nothing has been done.

10

Madonna

1 Jul 2025

·

Stayed 3 nights

Exceptional service and front desk team. I have stayed here on three separate occasions, and each time is more memorable and service-oriented than the last. Clean, comfortable and conveniently located at the Galleria. Kudos!

10

Jaime

1 Jul 2025

·

Stayed 2 nights

Outstanding customer service!

8

Darryl

30 Apr 2025

·

Stayed 1 night

Stay was good however I was alarmed when all of sudden a housekeeper came bardging into my room without knocking and/or announcing themself! I had to yell out to the person. Staff should always knock before entering rooms….

10

Nicole

7 Sept 2025

·

Stayed 1 night

Excellent customer service, comfortable bedding, and great accommodations.

10

Alesia

17 Aug 2025

·

Stayed 2 nights

The bed was so comfortable!!!!! I wish I could have taken it with me. Also concierge was so delightful and helpful.

2

Krystal

29 Nov 2024

·

Stayed 2 nights

As many times as I’ve stayed here on the property this was the first time I’ve received such terrible service and it was enough that I will never stay again. During CHECK OUT, I was told about a destination fee that according to the clerk just started November (after I told him I always stay there when coming to Houston). This was not shared with me during check in which I would have taken full advantage of being that it was a food credit for goodness sake. He called over someone because he never identified him as a manager who told me they couldn’t remove the charge although I was never made aware of it, didn’t use it and honestly would have. So to be charged for some thing I didn’t even use is absurd especially since it’s tied to food, drinks and tickets to a museum. Not a resort fee which are for amenities. For them to not make this refund is just another way many hotels are finding ways to nickel and dime folks. Just be upfront and we have no issues.

10

scottow

9 Jun 2023

·

Stayed 2 nights

The room was large and clean and the HVAC was effective ( always important in Houston). Although the staff did not answer the phone and the wake up call did not work, the tiny staff was pleasant. The decorations were tasteless and modern. The room was quiet.

6

Carla

19 Dec 2022

·

Stayed 2 nights

The gentleman who checked us in was very nice. However, he told me that I would receive complimentary valet parking since I was handicapped. Look at my bill and got charged. I'm waiting on them to refund my money. I also told them that the cooler didn't work in our room, and nothing was done. I reminded them again during checkout about the mini cooler. Needless to say, I will not be staying at this location again.

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Location

Standout location inside the Galleria Mall with direct access to extensive shopping and dining, and several guests felt safe. Holiday traffic and wayfinding from the garage can be challenging for first‑timers.

Related guest reviews

10

Danny

7 Jul 2025

·

Stayed 7 nights

Super convenient as it’s located right in The Gallleria Mall. Parking is included and never had a problem finding a sp

8

Kimberly

25 Mar 2025

·

Stayed 2 nights

We had a mostly positive experience. The location can’t be beat for shopping and dining (which is why we were there) — having the Galleria connected could not be more convenient. The staff were kind and welcoming, and one unexpected highlight was the shower — excellent water pressure, which is always a plus. However, the room itself left a bit to be desired. It didn’t feel especially clean, and the couch looked and felt very worn — we honestly didn’t even want to sit on it. We also had a hard time keeping the room cool enough for optimal sleep. Though did appreciate the thick curtains keeping the room dark. Overall, the location and staff made the stay worthwhile, but the room could definitely use some updates and a deeper clean.

8

Susan

4 May 2024

·

Stayed 1 night

Very convenient for other activities—shopping at the Galleria was amazing!

10

Christopher

26 Sept 2023

·

Stayed 3 nights

If you're traveling to Houston, this hotel's location is in the middle of everything you might want to do while visiting. There's a mall connected to the hotel with plenty of stores. The hotel is within 20 mins of the NRG stadium...5 minutes from Steak 48 and other tourist attractions that Houston is know for.

8

Mithilesh

21 Dec 2022

·

Stayed 19,346 nights

Hotel is attached to the Galleria Mall, a busy shopping area, which is good and bad. Took a long time to reach hotel because of super congested holiday traffic. There is another Westin on the other side of Nall complex which could be little confusing for first timers. Parking is in the Mall Parking which is free parking deck ( Briwn Parking for Westin Galleria) has no elevators so difficult to get to hotel. Hotel itself is fine. No issues whatsoever and got oriented to parking and access to hotel quickly. Spacious clean rooms and comfy beds. There is a Starbucks in the mall ( in fact there are two) 2 minutes from the hotel entrance to the mall. Very convenient.

8

Sultan

5 Nov 2025

·

Stayed 1 night

Located at the main mall in Houston definitely is a plus.

8

Josh

13 Jul 2025

·

Stayed 1 night

Fantastic Property in an Excellent location!

10

Elizabeth

7 Apr 2025

·

Stayed 2 nights

Getting to this hotel can be a challenge with the Galleria area traffic, but once inside, living is easy. Shopping and dining are right outside the door. I especially liked being able to walk inside the mall in the early morning hours before the mall opened. I felt safe.

10

Jodie

6 Jun 2025

·

Stayed 3 nights

Super convenient to shopping and the room was nice.

10

Sean

4 Oct 2025

·

Stayed 3 nights

Ntastic location in the mall

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Dining

On-site dining is limited: multiple reviews note no room service or reliance on mall restaurants, and breakfast is often not included. Room‑service experiences via mall partners were inconsistent.

Related guest reviews

8

Jeffrey

21 Apr 2024

·

Stayed 3 nights

The bartender, Jamie in the lobby bar was fantastic, she really made the trip better for all of us

10

Shauna

17 Nov 2024

·

Stayed 2 nights

Very nice establishment and staff! Just wish they had at the least coffee or juice in the morning. You have to go into the mall to eat which isn’t far since it’s attached but could be considered an inconvenience. Other than that, I recommend staying here. Especially if you like to shop!!

8

Alberto

21 Dec 2024

·

Stayed 1 night

The Breakfast restaurant has nothing to do for a hotel like this one

6

Karina

12 Jun 2023

·

Stayed 2 nights

It’s a nice hotel in galleria area. There was not room service and we run out of shampoo and soup

6

Jose

8 Feb 2023

·

Stayed 1 night

The property is in a good location, easy access to go shopping and the valet parking is excellent. The service of the Staff is not good and the room service does not work.

8

Warren Jr

8 Sept 2023

·

Stayed 1 night

The location of the hotel is very convenient. Staff was wonderful. Room and common areas were clean. Would have been perfect if breakfast was included though.

8

Sharon

10 Nov 2024

·

Stayed 2 nights

The property was in an excellent location with direct access to the Galleria mall. The only thing that wasn’t so great was there was no room service. There was an option to purchase daily breakfast and that was at a restaurant in the mall.

4

Adriana

10 Jun 2024

·

Stayed 3 nights

No room service

10

Atef

26 Dec 2022

·

Stayed 5 nights

The room was very spacious and comfortable. The staff were very friendly and fast for everything we requested. Of course walking right into the mall was the main attraction and it didn’t disappoint. Room service is provided by a restaurant in the mall and their food was excellent.

6

Sergio

6 Dec 2022

·

Stayed 19,331 nights

The best the hotel has to offer is the location inside the Galleria. However the room was disappointing. The handheld phone didn't work , had to use the speaker. Tv took about 10 seconds to change between channel making it very annoying. Feature to watch mobile device streaming didn't work. Who charges for wifi these days. 15 per night for wifi is just offensive when you are paying a 250 USD per night room. amenities are almost nonexistent. To request room service it is an entourage. One needs to go into the webpage (paying for wifi) then look for the menu which I found out that is a generic menu and seems that each hotel makes their own version of the item ( i ordered the cinamon brioche french toast with apple syrup and walnuts) and got a simple bread french toast with corn syrup and a tad of whipped cream. Everything is packed as if it came from a cheap corner restaurant with plastic forks and knifes and plastic plates. Covid pandemic is over they need to go back to the normal.

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Month	Average price
January	US$254
February	US$316
March	US$516
April	US$311
May	US$279
June	US$299
July	US$239
August	US$238
September	US$257
October	US$285
November	US$261
December	US$192

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $291	16 $269	17 $197	18 $193	19 $178
20 $192	21 $184	22 $239	23 $229	24 $199	25 $191	26 $199
27 $191	28 $206	29 $238	30 $232

Su	Mo	Tu	We	Th	Fr	Sa
				1 $264	2 $209	3 $205
4 $198	5 $246	6 $316	7 $317	8 $206	9 $191	10 $193
11 $191	12 $212	13 $240	14 $296	15 $279	16 $208	17 $209
18 $217	19 $255	20 $321	21 $317	22 $285	23 $207	24 $237
25 $218	26 $240	27 $276	28 $322	29 $239	30 $224	31 $221

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Presidential Suite, 1 King Bed with Sofa Bed

Deluxe Room, 1 King Bed with Sofa Bed

Premium Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Traditional Room, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Traditional Room, 2 Queen Beds (Hearing Accessible)

Traditional Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Traditional Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Traditional Room, 1 King Bed with Sofa Bed

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Deluxe Suite, 1 King Bed with Sofa Bed

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Traditional Room, 2 Queen Beds

Executive Suite, 1 Bedroom

Room, 2 Queen Beds, Smoking

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Galleria Houston

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Prices for upcoming dates