Name: Staybridge Suites Houston - Willowbrook by IHG
Address: 10750 North Gessner Road, Houston, Texas, United States of America, Houston, Texas, US
Price range: $57–$110 per night
Rating: 8.15

What guests think

Across recent reviews of Staybridge Suites Houston - Willowbrook by IHG, guests consistently praise the friendly front-desk team, but report widespread maintenance and cleanliness problems, including pests, odors, and broken amenities, alongside mixed experiences with breakfast and facility uptime.

Multiple reviews mention roaches, dirty carpets, and musty or marijuana smells, with housekeeping described as minimal or inconsistent. Several facilities, such as the pool and laundry, were out of service or poorly maintained during some stays. Location and staff receive frequent compliments, while room quality and Wi-Fi are hit or miss. Expect friendly service but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool was out of service during some stays, and laundry machines were often broken or poorly ventilated. Parking feedback is mixed, and several guests appreciated the pond and outdoor area.

Related guest reviews

6

Yue

Jun 3, 2024

·

Stayed 2 nights

Carpet is a little dirty and smelled, washer and dryers didn’t work.

6

Indira

Dec 25, 2023

·

Stayed 3 nights

Liked: plenty of parking, friendly staff, pool, ducks around the property Didn’t like: no safety box, no cameras on the hall, found 1 roach at bathroom. Someone broke in on our room when we went downstairs for breakfast or while we were sleeping

8

Lois

May 7, 2023

·

Stayed 1 night

Waited a long time to check in. Tried using the phone, no one answered. Same with checkout. No one came. Ran out of cups for drinks. Waited and waited for more. Just used coffee cups. Juice ran out early. Lots of trash in elevators.

10

Meredith

Apr 24, 2023

·

Stayed 3 nights

It's such a tranquil setting! My room overlooked a pond and the large grassy courtyard in the back. It was nice to just sit outside and watch hawks,ducks herons, and a slew of other birds visit the grasslands. My room was beautiful! And everyone who works here were terrific! In fact, when I get ready to relocate to the area, I'm going to look into staying here until I find the right apartment! And it's close to everything!

6

Helen

Aug 1, 2025

·

Stayed 7 nights

Bugs in the room, had to go buy bug spray to get rid of them. No proper venting for the dryers so it is like a sauna while you wait for your laundry. Most of the washers and dryers were broken. Pool was unusable due to parts not in for the first four days we were there. Maid service was minimal, the floors never got swept, carpets didn’t get vacuumed at all and we were there for seven days. Food was great every day and the staff were pleasant.

6

TeQuila

Apr 26, 2024

·

Stayed 1 night

The staff was great the parking was terrible.

8

Darlene

Jun 20, 2023

·

Stayed 2 nights

Nothing was unique about the property.

6

Linda

Sep 13, 2024

·

Stayed 2 nights

Weve stayed here a couple times over the last 4 or 5 years due to being dog friendly when we left for bad storms like the hurricaine that just passed. It was always pretty clean and kept up and the bonus is they have a small pond with a gravel track next door to walk your pet. This time it is noticeably run down compared to past conditions. Therecare stains all over on the carpets and there is a noticeable soft spot by the A/c in the double room we booked. Our 2nd room this trip had fleas in it butbthey quickly got us another room and apologized. I did not hold it against them as being pet friendly, you'd have to expect it is possible at some point people dont keep their pets taken care of to the same extent we do. The staff is very friendly and seems to be working genually to keep things in the best shape they can. The outside looks fantastic, but inside they need some maintenance over the whole place. The people would be the only reason i might return again if needed.

6

Alejandro

Jul 3, 2025

·

Stayed 12 nights

The pool was out of service for our entire 10 day stay kids really disappointed

6

Farahnaaz

May 31, 2023

·

Stayed 2 nights

Elevators were disgusting. Breakfast items were running out and not replenished. Floor hallways had strong marijuana odor.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness issues recur across reviews, with many reports of roaches and other pests, stained or dirty carpets, and strong odors (musty, urine, marijuana). Housekeeping is described as minimal or inconsistent, and some public areas like elevators felt unclean.

Related guest reviews

2

lorena

Jun 23, 2024

·

Stayed 1 night

There were cockroaches on the drapes and kitchen. Funky smell throughout the building

2

STEPHEN

Aug 29, 2025

·

Stayed 2 nights

Switched rooms three times. 1st room ac did not work. Staff very friendly and helpful. 2nd and third rooms had bad roach problems

6

Helen

Aug 1, 2025

·

Stayed 7 nights

Bugs in the room, had to go buy bug spray to get rid of them. No proper venting for the dryers so it is like a sauna while you wait for your laundry. Most of the washers and dryers were broken. Pool was unusable due to parts not in for the first four days we were there. Maid service was minimal, the floors never got swept, carpets didn’t get vacuumed at all and we were there for seven days. Food was great every day and the staff were pleasant.

2

Frank

Aug 30, 2024

·

Stayed 1 night

DO NOT STAY. we checked in late and went up into the room. As soon as we walked into our room we saw roaches. saw five within the 1st two mins. Told the front staff about this and they would not do anything to help. We asked for our money back but was told that we had to go through hotels.com to do this. So we left and went to looked another place. Hotels.com told us that there was nothing they could do and the Hotel told us they could not refund our money because we used Hotels.com.. so basically dont expect Hotels.com to help you out any if you run into a situation with the place your staying.

2

Dewayne

Nov 1, 2024

·

Stayed 1 night

This place is dirty and has bed bugs on the bed

4

Jeremy

Apr 28, 2025

·

Stayed 4 nights

Front desk was very friendly, however when we first entered the hotel, there was a very nasty smell; like vomit and that smell was all throughout the elevator. Our room, 326, carpets were very nasty. The fridge did not work well very noisy, and the shower curtain was no help in keeping the water off the floor. Would not go back

2

Ashanti

Aug 7, 2025

·

Stayed 7 nights

Don’t ever stay there! Roach motel! And wouldn’t even refund my money. I would not recommend!!! I killed 6 roaches in one night!

6

Amanda

Sep 11, 2024

·

Stayed 1 night

The property to convenient main road. Upon entering the room I was greeted by dead roaches on the floor. In the morning there was a roach crawling on the sink near the restroom.

6

Yolanda

Jul 8, 2025

·

Stayed 3 nights

Very happy that pets are welcomed at a reasonable rate. Breakfast was good. Carpet on 2nd floor is in dire need of replacement. Curtains in room and wall behind couch had stains; chocolate; blood(?) Extremely noisy at night; sounds of running feet throughout the night on upper floor. Smell of urine and marijuana throughout the floor.

6

Farahnaaz

May 31, 2023

·

Stayed 2 nights

Elevators were disgusting. Breakfast items were running out and not replenished. Floor hallways had strong marijuana odor.

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Rooms

Suites offer good space and kitchen setups, but many rooms feel dated and have maintenance issues (AC, plumbing, fixtures) and noticeable odors. Noise was noted in some stays, and Wi-Fi reliability was poor for a few guests.

Related guest reviews

6

N

Jan 26, 2024

·

Stayed 5 nights

Not amazing - you get what you pay for. Furniture & carpet a little tired in places. Clean enough. Breakfast was standard for American hotels (although why do they have single-use polystyrene plates and plastic disposable cutlery?). Service was good though - staff were helpful.

6

Johnny O Atkins,

Jul 9, 2024

·

Stayed 5 nights

This property was conveniently located for the places we needed to visit. The first room assigned to us was infested with roaches, and the manager put us in another room on a different floor with the same setup - king bed and two queen beds. We learned once Saturday hit that there is no room cleaning services on the weekend. However, the front desk arranged for a set of sheets to be delivered and we put them on ourselves. Overall, the suite we had plenty of room for a family of five and friends to visit. The decor needs to be cleaned and/or updated.

10

Frankie

Jun 18, 2023

·

Stayed 5 nights

This was a one bedroom suite with kitchen and had 2 queen beds. The air conditioner in the bedroom did not work and could not be repaired during our 5 night stay. We had to go purchase a couple of fans to be comfortable in the bedroom. We did not get any kind of reimbursement because of this and we were told the room we were in was used for corporate use. Other than that, the hotel was awesome and we will stay here again. Your staff was top notch and that made our stay enjoyable. The staff who does the cooking were on theark with the food. Everything was perfect.

8

Joshua

Jul 22, 2025

·

Stayed 2 nights

Staff was excellent. Good location out of the busy areas. Building itself is nice but the rooms need some updates, bathroom in particular. I'll never understand why hotels dont just put walk in/stand in showers. Geez who is trying to take a bath in a small tub at a hotel? Maybe im the oddball i dont know. Anyways loved the staff who were really nice, especially the younger gentleman and overall I would stay there again if in the area.

6

Karla

Feb 22, 2023

·

Stayed 4 nights

Very friendly staff. Room was stuffy and had a pet odor to it. There were some individuals staying at the property that seemed a little sketchy.

6

David

Feb 26, 2023

·

Stayed 3 nights

The wifi was horrible. I was within 4 feet of wifi antenna and could bearly get 2 bars. Had 1 BR suite and asked to be away from elevator - we were assigned the closed door to elevator (Rm 228). We arrived at 5:00 PM and room not ready. We checked in at 8:00, much later than the original listed time of 3:00 PM check-in.

8

Richard

Jul 10, 2025

·

Stayed 1 night

Property was nice. Shower curtain was a foot too short and hung too high. There was a musty smell in hallway and room.

6

Tonya

May 30, 2023

·

Stayed 1 night

Our room had definitely been smoked in. Overall it was clean & the breakfast was nice.

4

Jeremy

Apr 28, 2025

·

Stayed 4 nights

Front desk was very friendly, however when we first entered the hotel, there was a very nasty smell; like vomit and that smell was all throughout the elevator. Our room, 326, carpets were very nasty. The fridge did not work well very noisy, and the shower curtain was no help in keeping the water off the floor. Would not go back

4

Christina

Apr 7, 2025

·

Stayed 1 night

Stay was not so great. We travel alot for baseball and this was by far the worst stay. I used the restroom and there was hair on the walls of the restroom. Shower pipes didn’t work without screeching the whole time. We unloaded our stuff from the car to enter on the side of the hotel and the keypad didn’t work. Once we finally got in the building we went up the stairs with our stuff and our key didn’t work to the room. We had to go back down to the lobby.

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Service

Service is frequently praised as friendly and accommodating, with several staff members singled out by name. Some guests reported slow or unresponsive front-desk support, early housekeeping knocks, or limited help with issues and refunds.

Related guest reviews

8

Lois

May 7, 2023

·

Stayed 1 night

Waited a long time to check in. Tried using the phone, no one answered. Same with checkout. No one came. Ran out of cups for drinks. Waited and waited for more. Just used coffee cups. Juice ran out early. Lots of trash in elevators.

10

Darrell

Jan 29, 2023

·

Stayed 1 night

Clean well managed. Manager, Mark was professional, caring and courteous.

6

N

Jan 26, 2024

·

Stayed 5 nights

Not amazing - you get what you pay for. Furniture & carpet a little tired in places. Clean enough. Breakfast was standard for American hotels (although why do they have single-use polystyrene plates and plastic disposable cutlery?). Service was good though - staff were helpful.

10

Mary

Aug 31, 2024

·

Stayed 1 night

Hotel staff were friendly and courteous!

6

Caren

Aug 23, 2025

·

Stayed 10 nights

The staff. Mark and Mason were awesome. Very accommodating and if there were any issues, they took the proper steps to resolve them in a timely manner. They were actually the best thing about this hotel and my stay.

10

Kendriea

Apr 6, 2025

·

Stayed 1 night

To the lady that checked me in on Saturday; with the beautiful blue eyes; please forgive me for not getting your name; again thank you!! Keep being a blessing.

8

Anna

Mar 20, 2025

·

Stayed 1 night

The hotel was in a safe location and front desk staff were friendly and nice. The only complaint was the cleaning service staff kept knocking at our door since before 9 am and checking every hour, even though check out was until 12 pm.

8

Joshua

Jul 22, 2025

·

Stayed 2 nights

Staff was excellent. Good location out of the busy areas. Building itself is nice but the rooms need some updates, bathroom in particular. I'll never understand why hotels dont just put walk in/stand in showers. Geez who is trying to take a bath in a small tub at a hotel? Maybe im the oddball i dont know. Anyways loved the staff who were really nice, especially the younger gentleman and overall I would stay there again if in the area.

8

Diane

Jun 11, 2023

·

Stayed 1 night

Marc, the front desk person, was awesome. He did everything to make my stay pleasant. The first room I was given had no light bulbs for lamps and tub drain was gross. He moved me to another room and was much better. He was so nice.

2

Frank

Aug 30, 2024

·

Stayed 1 night

DO NOT STAY. we checked in late and went up into the room. As soon as we walked into our room we saw roaches. saw five within the 1st two mins. Told the front staff about this and they would not do anything to help. We asked for our money back but was told that we had to go through hotels.com to do this. So we left and went to looked another place. Hotels.com told us that there was nothing they could do and the Hotel told us they could not refund our money because we used Hotels.com.. so basically dont expect Hotels.com to help you out any if you run into a situation with the place your staying.

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Location

Location is convenient to the airport, mall, and main roads, with a quiet, pond-side setting noted by several. A few guests mentioned police activity or long-term residents creating an uneasy atmosphere.

Related guest reviews

2

Joan M

Feb 16, 2025

·

Stayed 1 night

Police cars all over the entrance and inside the lobby, elevators, etc. Children of guests running rampant through the halls. The check-in clerk stated that the rooms were vandalized and destroyed and police had been there for four hours. My friends and I canceled our reservations and left.

10

Meredith

Apr 24, 2023

·

Stayed 3 nights

It's such a tranquil setting! My room overlooked a pond and the large grassy courtyard in the back. It was nice to just sit outside and watch hawks,ducks herons, and a slew of other birds visit the grasslands. My room was beautiful! And everyone who works here were terrific! In fact, when I get ready to relocate to the area, I'm going to look into staying here until I find the right apartment! And it's close to everything!

8

Anna

Mar 20, 2025

·

Stayed 1 night

The hotel was in a safe location and front desk staff were friendly and nice. The only complaint was the cleaning service staff kept knocking at our door since before 9 am and checking every hour, even though check out was until 12 pm.

8

Joshua

Jul 22, 2025

·

Stayed 2 nights

Staff was excellent. Good location out of the busy areas. Building itself is nice but the rooms need some updates, bathroom in particular. I'll never understand why hotels dont just put walk in/stand in showers. Geez who is trying to take a bath in a small tub at a hotel? Maybe im the oddball i dont know. Anyways loved the staff who were really nice, especially the younger gentleman and overall I would stay there again if in the area.

4

michael

Feb 21, 2023

·

Stayed 3 nights

They authorized 2 separate credit card for the cost of our entire stay and incidentals without our knowledge. I don’t mind one authorization but 2 is uncalled for. The property is older and dingy. The staff was friendly and the breakfast staff was working very hard every morning. It seems like there are quite a few people living there and they are out early evening and morning. The police were there evicting some one the first morning we were there so that was awkward. Honestly we would have left and stayed somewhere else if we hadn’t already had 1000.00 held to cover our stay at this place. We will never stay at a location with this hotel chain again.

6

Karla

Feb 22, 2023

·

Stayed 4 nights

Very friendly staff. Room was stuffy and had a pet odor to it. There were some individuals staying at the property that seemed a little sketchy.

10

SHABANA MARY

Nov 15, 2024

·

Stayed 2 nights

I enjoyed my stay at the property. The location was very convenient to go to the airport and was very close to the shopping mall .

6

Amanda

Sep 11, 2024

·

Stayed 1 night

The property to convenient main road. Upon entering the room I was greeted by dead roaches on the floor. In the morning there was a roach crawling on the sink near the restroom.

10

Kelly

Jan 1, 2025

·

Stayed 1 night

Quiet Professional and friendly staff

6

Linda

Sep 13, 2024

·

Stayed 2 nights

Weve stayed here a couple times over the last 4 or 5 years due to being dog friendly when we left for bad storms like the hurricaine that just passed. It was always pretty clean and kept up and the bonus is they have a small pond with a gravel track next door to walk your pet. This time it is noticeably run down compared to past conditions. Therecare stains all over on the carpets and there is a noticeable soft spot by the A/c in the double room we booked. Our 2nd room this trip had fleas in it butbthey quickly got us another room and apologized. I did not hold it against them as being pet friendly, you'd have to expect it is possible at some point people dont keep their pets taken care of to the same extent we do. The staff is very friendly and seems to be working genually to keep things in the best shape they can. The outside looks fantastic, but inside they need some maintenance over the whole place. The people would be the only reason i might return again if needed.

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Dining

Breakfast feedback is mixed: several guests found it good or very good, while others reported poor quality, items not replenished, or breakfast unexpectedly unavailable on a day. Breakfast staff effort was appreciated by some.

Related guest reviews

2

Tomoyuki

Aug 18, 2023

·

Stayed 1 night

Breakfast is terrible compared to other StayBridge hotels. The last time I stayed there, I thought it was on the lower level of StayBridge, but I could still put up with it. This time, however. I was there at 7:30 AM, central time, and the food, only scrambled eggs and fries, drinks were out of order and unavailable, plus the food tasted funny. I think anyone who stayed at this hotel noticed this anomaly and had the same impression.　I think the employees were probably aware of this unusual situation, but were either unable to handle it or were waiting for the time to pass. I would have asked for a refund, but I only stayed one day and was busy, so I will stay away from this hotel on my next trip to the Houston area!　By the way, I am a customer who only stays at StayBridge hotels. It's a shame because the other StayBridge's are usually good.

8

Lois

May 7, 2023

·

Stayed 1 night

Waited a long time to check in. Tried using the phone, no one answered. Same with checkout. No one came. Ran out of cups for drinks. Waited and waited for more. Just used coffee cups. Juice ran out early. Lots of trash in elevators.

6

N

Jan 26, 2024

·

Stayed 5 nights

Not amazing - you get what you pay for. Furniture & carpet a little tired in places. Clean enough. Breakfast was standard for American hotels (although why do they have single-use polystyrene plates and plastic disposable cutlery?). Service was good though - staff were helpful.

10

Frankie

Jun 18, 2023

·

Stayed 5 nights

This was a one bedroom suite with kitchen and had 2 queen beds. The air conditioner in the bedroom did not work and could not be repaired during our 5 night stay. We had to go purchase a couple of fans to be comfortable in the bedroom. We did not get any kind of reimbursement because of this and we were told the room we were in was used for corporate use. Other than that, the hotel was awesome and we will stay here again. Your staff was top notch and that made our stay enjoyable. The staff who does the cooking were on theark with the food. Everything was perfect.

6

Helen

Aug 1, 2025

·

Stayed 7 nights

Bugs in the room, had to go buy bug spray to get rid of them. No proper venting for the dryers so it is like a sauna while you wait for your laundry. Most of the washers and dryers were broken. Pool was unusable due to parts not in for the first four days we were there. Maid service was minimal, the floors never got swept, carpets didn’t get vacuumed at all and we were there for seven days. Food was great every day and the staff were pleasant.

10

Robert

Jun 25, 2023

·

Stayed 1 night

Excellent staff. Very good breakfast

6

Tonya

May 30, 2023

·

Stayed 1 night

Our room had definitely been smoked in. Overall it was clean & the breakfast was nice.

4

SANTHOSH

Jul 13, 2024

·

Stayed 2 nights

Breakfast was not provided on second day of our stay with out any notice, that disturbed our schedule significantly.

8

Rosa

Dec 20, 2023

·

Stayed 3 nights

Good breakfast. We had a couple of issues with the rust in the water, and the staff changed us to another room. I Kow is a pet-friendly hotel, which I love, but it smells bad in some areas.

6

Farahnaaz

May 31, 2023

·

Stayed 2 nights

Elevators were disgusting. Breakfast items were running out and not replenished. Floor hallways had strong marijuana odor.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$82
March	$91
April	$89
May	$91
June	$92
July	$81
August	$95
September	$100
October	$94
November	$129
December	$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $79	16 $79	17 $79	18 $81	19 $80
20 $79	21 $79	22 $78	23 $79	24 $79	25 $77	26 $77
27 $79	28 $79	29 $79	30 $77

Su	Mo	Tu	We	Th	Fr	Sa
				1 $77	2 $69	3 $69
4 $77	5 $77	6 $77	7 $77	8 $77	9 $64	10 $69
11 $77	12 $77	13 $77	14 $77	15 $77	16 $57	17 $57
18 $87	19 $97	20 $108	21 $101	22 $100	23 $65	24 $65
25 $89	26 $100	27 $110	28 $110	29 $100	30 $65	31 $65

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms, Kitchen (Business )

Studio Suite, Kitchen

Studio Suite, 1 Queen Bed, Kitchen

Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility, Accessible Tub)

Suite, 1 Bedroom, Kitchen

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Staybridge Suites Houston - Willowbrook by IHG

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Prices for upcoming dates