Name: Staybridge Suites Houston - Willowbrook by IHG
Address: 10750 North Gessner Road, Houston, Texas, United States of America, Houston, Texas, United States of America
Rating: 8.28

Guest reviews

8.3

Very good

Based on 380 verified reviews

Who stays here?

Business

64%

Couple

8%

Family

21%

Group

2%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews of Staybridge Suites Houston - Willowbrook by IHG, guests consistently praise the friendly front-desk team, but report widespread maintenance and cleanliness problems, including pests, odors, and broken amenities, alongside mixed experiences with breakfast and facility uptime.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Juan

May 6, 2026

·

Stayed 1 night

This hotel poses a serious health risk and should not be permitted to operate in its current condition. I urge Harris County to intervene immediately. The property is infested with cockroaches, as evidenced by the attached photo, and there is a pervasive urine odor throughout the premises. Additionally, the staff’s conduct is unprofessional and discourteous. It is deeply concerning that HotelsDotCom continues to list this establishment.

10

Danielle

Mar 24, 2026

·

Stayed 4 nights

Staff member argues with me over my service animal. She said she didnt know anything about but that she need paper work. I told her those cards people buy online are fake. I just paid the pet fees. As i was exhausted already and just didnt have the energy to educate her. I think it was $10 a day. My dog is better behaved then most children. Uses zero amenities. You should be washing the sheets and vaccuming regardleas if there is a dog in the room or not The hotel was nice. It had a fenced inyard for the dogs to run in. Despite the issue i would stay again.

10

Danielle

Mar 19, 2026

·

Stayed 1 night

Need to fix up the laundry room. People definitely abuse it. Which is sad cause its complimentary. They had a nice area for the dogs. Love that. Over all nice hotel. Reasonable rates

10

loretta

Mar 9, 2026

·

Stayed 3 nights

Pet deposit is reasonable and the staff were very polite! I will be back!

2

Alma A

Jan 3, 2026

·

Stayed 3 nights

My inital plans were to eat in our room in the evenings. There was a roach infestation in the kitchen... there was some crawling in the bedroom doors.

10750 North Gessner Road, Houston, Texas, United States of America

Location

With a stay at Staybridge Suites Houston Willowbrook by IHG in Houston, you'll be within a 5-minute drive of Sam Houston Race Park and Willowbrook Mall. This hotel is 2.8 mi (4.5 km) from Houston Methodist Willowbrook Hospital and 3.1 mi (5.1 km) from Cosmic Jump Indoor Trampoline Park.

Sam Houston Race Park(1 miles)

Willowbrook Mall(2.7 miles)

Mountasia Houston(2.8 miles)

Aerodrome(3 miles)

Houston Methodist Willowbrook Hospital(3.1 miles)

Cosmic Jump Indoor Trampoline Park(3.1 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 15:00

Before 12:00

Security deposit

USD 15 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Yes, pets are allowed with a fee of USD 15 per pet, per night, with a maximum of USD 150 per stay. Service animals are exempt from fees.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

The hotel is located within a 5-minute drive of Sam Houston Race Park and Willowbrook Mall, approximately 2.8 miles from Houston Methodist Willowbrook Hospital and 3.1 miles from Cosmic Jump Indoor Trampoline Park.

Yes, the hotel features a seasonal outdoor pool, which is open from April to September. The pool is closed on certain days of the week.

Children are welcome at the hotel. There is no specified minimum age for children to stay for free.

Staybridge Suites Houston - Willowbrook by IHG

Amenities

Property description