Courtyard by Marriott Dallas DFW Airport North/Irving

We (and many other people) were stuck overnight in Dallas due to weather-related flight issues. When I searched for a hotel, I used filters for one with a free airport shuttle and breakfast provided. I selected this Courtyard hotel rather than less expensive ones, because my husband thought it would be nicer. Not! The airport shuttle did not come and no one would answer the phone. Other attempts to contact hotel resulted in connection to a useless bot (AI). We and another couple had to take an Uber to the hotel ($$). Hotels dot com gave me the choice to pay an extra $32 for breakfast, and since my husband always wants breakfast, I did that. But there was no breakfast provided - I paid $32 for exactly, precisely, nothing. Breakfast was entirely a la cart pay for everything - for just my husband it was $20. Shuttle back to airport was every 45 min even though website said every 30 min and hotel is supposedly < 4 miles from the airport. At check in, the one person present was of overwhelmed and the line was nearly an hour wait. The exercise room was okay, although only one of two treadmills worked and the attached TV's did not work at all. All in all, it may be a nice enough hotel, but it was NOT as advertised and NOT what I paid for. After a frustrating day of delays, sitting on grounded planes, having to make back up to back up plans, etc., the last thing you want is a frustrating, costly hotel experience.

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This hotel has everything a traveler needs!

The room was in good condition, but the refrigerator did not work and the water did not get hot enough.

Clean and comfortable, good food in the bistro, great staff!